Dear Raphael, thank you for your review. We appreciate your feedback and are pleased to advise further phases of refurbishment are in the planning. We hope you return to enjoy. Warm regards,

Thank you for your review, I am pleased that the team were friendly and you found our beds to be comfortable! We appreciate your comments regarding our rooms, and rest assured we are working to address this. We look forward to welcoming you back again soon!

HI Christophe, Thanks for your review, I am pleased that you found the hotel to be conveniently and comfortable for your stay. I am sorry you were not advised on arrival that our gym is being refurbished, this will be followed up with our front desk team. As you have mentioned we do have alternative access to a gym at our sister property Pullman Reef Casino, which is located opposite our hotel. Thank you once again for your review and we hope to welcome you back again in the future. Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

Hi Luc, Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the 1.3% surcharge we are happy to waive this when the room is paid upfront and this is why our team asked you if you wished to choose this option so we apologize that this was not made clearer to you on check in as this would have avoided the surcharge. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Janelle Lewis Guests Experience Manager

Thank you for your review, I am pleased you enjoyed our Breakfast.

Thank you for your review Luis

Thank you for your review Michelle

Thank you for your review Sayuri

Dear Alan,Thank you for your feedback! We're delighted to hear that you received excellent service from our staff and that you found the interior of Pullman Cairns International to be very modern.We're currently in the process of planning painting the exterior of our property, and we're glad to hear that you're looking forward to seeing the finished result. We appreciate your patience and understanding as we work to enhance the appearance of our hotel.Thank you for choosing Pullman Cairns International. We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Scott Grant General Manager Pullman Cairns International

Thank you for your review Jananee

Thank you for your review Katsuji

Dear Manal,Thank you for sharing your feedback with us following your recent stay at Pullman Cairns International.We appreciate your suggestion regarding breakfast options and the need for sliced cheeses. Providing a variety of options is indeed important to cater to the diverse preferences of our guests. Additionally, we acknowledge the importance of accommodating dietary requirements, including halal options, especially considering the diverse guest demographics we welcome, including Muslim families.Rest assured, your feedback has been shared with our food and beverage team, and we will strive to enhance our breakfast offerings to better meet the needs of all our guests.We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Hossein,Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay at Pullman Cairns International.It's wonderful to know that you found our location convenient and that you were pleased with the cleanliness of your room. We're also thrilled that you enjoyed our breakfast offerings and the beautiful views from the top floor.However, we apologize for any inconvenience caused by the initial response from our receptionist regarding your room request. Rest assured, your feedback has been shared with our team, and we will use it as a learning opportunity to ensure that all guest requests are handled promptly and efficiently in the future.We appreciate your understanding and look forward to the opportunity to welcome you back for another memorable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Sorry we didn't meet your expectations Akiko

素晴らしい滞在ができたようで何よりです！何か他にご要望やご意見がありましたら、お気軽にお知らせくださいね。

Ken,中心部のロケーションを気に入っていただけたようで大変嬉しく思います。 美しいケアンズ地方で楽しい時間をお過ごしいただけたことを願っております。またのお越しをお待ちしております。敬具、スコット・グラントゼネラルマネージャープルマン ケアンズ インターナショナル

Gordon,It sounds like your experience didn't quite meet your expectations, Gordon. I'm sorry to hear about the misleading advertisement and the less than satisfactory interaction with the front desk manager. Your feedback about the need for renovations is duly noted. I'll ensure that your comments are shared with the relevant team members for improvement. If there's anything else you'd like to address, please feel free to let me know.Scott GrantGeneral ManagerPullman Cairns International

Sakura,Thank you for taking the time to review our hotel. Great to hear you enjoyed your stay, we look forward to welcoming you back again.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Kerry,Thank you for reviewing our hotel. Great to hear you enjoyed our central location and tasty buffet breakfast. We look forward to welcoming you back again.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Thank you for your review Toshifumi

Jeremy,Thank you for your repeat business. I am sorry that our concierge team haven't assisted with your bags. I will pass on your comments to our team to ensure this is addressed moving forward. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager

Ian,Thank you for your review. We are currently working through solutions to rectify the pool issues outlined. Apologies for the inconvenience caused. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager

Great to hear you loved your stay Mark

Thank you for your review Sonya

Dear Jane,Thank you for the great review. We're very happy to hear that you enjoyed your stay with us.We hope to welcome you back in the future for another great stay.Sincerely,TaleilaAssistant Manager

Thank you for your review Massimo

Dear Yuki,Thank you for the lovely review. Happy to hear that you found the shops around the hotel to your liking. Sorry to hear that you found the hotel amenities a little lacking. Your feedback is greatly appreciated.Sincerely,TaleilaAssistant Manager

Thank you for your review Hikari

Thomas,Thank you for taking the time to share your feedback about your recent stay at Pullman Cairns International. We appreciate your compliments regarding our helpful staff and the warm welcome you received.However, we sincerely apologize for the challenges you experienced with the room, particularly the dated and musty condition. We understand the importance of providing a comfortable and pleasant environment for our guests, and it's disheartening to learn that we fell short in this regard. Your feedback about the lack of an exhaust fan in the bathroom is duly noted, and we will review this aspect to see how we can improve the overall experience.We regret any inconvenience caused, and we understand your disappointment, especially when discovering that you were placed in an unrefurbished room. This room type reserved was a classic room, for that new room feel we recommend to book the Rejuvenated room types.Regarding the swimming pool area, we appreciate your observation, and we'll take this into consideration as we plan for future enhancements. Our goal is to continuously improve our facilities and services to meet and exceed our guests' expectations.We hope you might consider giving us another opportunity to better serve you in the future. Thank you for bringing your concerns to our attention. We look forward to the possibility of welcoming you back for a more positive experience.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Kære gæst,Tak for din positive anmeldelse af dit ophold på Pullman Cairns International. Vi er glade for at høre, at du nød dit værelse med en stor balkon og fandt interiøret behageligt. Det er også dejligt at vide, at du nød morgenmaden.Vi sætter pris på din feedback, da den hjælper os med at forstå, hvad vores gæster sætter pris på, og hvordan vi kan forbedre vores service yderligere. Hvis der er specifikke områder, du gerne vil fremhæve, eller hvis der er noget, vi kan gøre for at gøre dit næste ophold endnu bedre, er vi altid åbne for at modtage yderligere kommentarer.Tak igen for din tid og din støtte. Vi ser frem til at byde dig velkommen tilbage til Pullman Cairns International ved lejlighed.Venlig hilsen,Scott GrantGeneral ManagerPullman Cairns International

您好，感謝您分享您在Pullman Cairns International的入住經驗。我們很高興得知您對住宿感到舒適，並對酒店的位置感到滿意。對於停車和櫃台服務的不便，我們深感抱歉。我們將會將您的反饋傳達給相關部門，以改進和提高我們的服務水準。如果您有任何其他建議或需求，請隨時告訴我們。我們重視每一位客人的意見，並將竭誠為您提供更好的服務。謝謝您的入住，期待有機會再次歡迎您光臨Pullman Cairns International。祝您一個愉快的一天！Scott Grant總經理Pullman Cairns International

Shu Ying,Thank you for sharing your positive feedback about your experience at Pullman Cairns International. We're delighted to hear that you enjoyed your stay and found it to be good value. It's also great to know that you were pleased with the breakfast offerings.Once again, thank you for taking the time to share your thoughts. We look forward to welcoming you back to Pullman Cairns International in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Alan,Thank you for sharing your feedback about your recent experience at Pullman Cairns International. We sincerely apologize for any inconvenience or negative impression caused during your stay.We are disappointed to learn that your interaction with our assistant manager, Lauren, did not meet your expectations. We take such matters seriously and will address this with the utmost urgency to ensure that our guests receive the high level of service that we strive to provide.On a positive note, we are pleased to hear that Faizan and Shiv contributed positively to your stay. We appreciate your kind words about the hotel itself.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Scott GrantGeneral ManagerPullman Cairns International

Thank you for your review Yohaluxmy

Dear Tamara,Thank you for taking the time to share your feedback on your recent stay at Pullman Cairns International. We appreciate your understanding regarding the non-renovated room and are glad to hear that overall, you found it clean and spacious.We also appreciate your observations about areas that may need attention. Your feedback is valuable to us as we continuously strive to enhance our guest experience. We hope you enjoyed your time in Cairns, and we look forward to the possibility of welcoming you back in the future. Best regards,Scott GrantGeneral ManagerPullman Cairns International

Thank you for your review Robert

Yuichi様、お忙しい中、Pullman Cairns Internationalのご滞在に関する貴重なフィードバックをいただき、誠にありがとうございます。ケアンズの中心部に便利なロケーションについてのお言葉を嬉しく思います。また、従業員の方々が親切で対応力が高かったとのご感想、大変嬉しいです。お客様の快適な滞在ができたことを聞き、私たちも非常に喜んでいます。またのご利用を心よりお待ちしております。どうもありがとうございました。Warm regards,Scott Grant総支配人Pullman Cairns International

Dear Liqun,Thank you for taking the time to share your feedback on your recent stay at Pullman Cairns International. We're delighted to hear that you had a good stay with us.We appreciate your choosing Pullman Cairns International, and we look forward to welcoming you back in the future.Best regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Jehan,Thank you for taking the time to share your feedback regarding your recent stay at Pullman Cairns International. We appreciate your kind words about the cleanliness and the service at the reception.However, we sincerely apologize for the oversight in not making up your room despite the request. This is certainly not the level of service we strive to provide, and we have shared this feedback with our housekeeping team to ensure it is an isolated incident.We appreciate your understanding and hope that it did not significantly impact your overall experience. Thank you for choosing Pullman Cairns International, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Matt,Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations during your stay at Pullman Cairns International. We appreciate your candid remarks as they help us identify areas for improvement.I regret that the room did not meet your expectations, and I assure you that we take your comments seriously. We are continuously working on updating and maintaining our facilities to ensure a comfortable and enjoyable experience for our guests. We have fully refurbished 200 of our rooms and these are our rejuvenated room type.Your comments regarding the pool and the check-in/check-out process are duly noted, and we will be reviewing our procedures to enhance efficiency. We are, however, pleased to hear that you found our service friendly and polite.Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with an improved experience in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Sailaja,Thank you for sharing your brief but positive feedback. We're thrilled to hear that you had a very good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know.We appreciate your choosing Pullman Cairns International, and we hope to have the pleasure of welcoming you back for another excellent experience in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Wenyu,Thank you for sharing your positive experience with us. We're delighted to hear that you found our location excellent and that our staff provided friendly and helpful service during your stay. Ensuring our guests have an enjoyable experience is our top priority, and we're pleased to have met your expectations.We look forward to the opportunity to welcome you back to Pullman Cairns International for another pleasant stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Dear Jolene,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be great and appreciated the upgraded room upon your late-night check-in. It's our pleasure to provide such special touches to enhance our guests' stays.We're pleased that you enjoyed the cleanliness of the room, the beautiful pool, and the warm hospitality of our staff. Your feedback is valuable to us, and we appreciate your suggestion regarding the Netflix app on the TV.We look forward to the opportunity to welcome you again and ensure another enjoyable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Thank you for your 5 out of 5 review David

Dear Randeep,Thank you for taking the time to share your positive experience during your stay at the Pullman Cairns International.We are delighted to hear that you had a wonderful week with us, and the renovated rooms exceeded your expectations.I will ensure to share your kind words with our team, who always strive to provide excellent service. Your feedback serves as a motivating factor for us as we continue our commitment to delivering the best possible experience for our guests.We appreciate your choice to stay with us and look forward to the pleasure of serving you again in the future.Sincerely,ChintyaGuest Experience Manager

Thank you for your 5 out of 5 review Yoichi

Dear Kellie,Thank you for taking the time to share your experience with us. We appreciate your feedback and are genuinely sorry to hear that your stay did not meet your expectations.I apologize for the extended check-in process and any inconvenience it caused. We understand the importance of a smooth and efficient check-in, and your comments will be addressed with our team to improve this aspect of our service.I'm also sorry to learn about your discomfort with the bed. Your feedback about the mattress is essential, and we will certainly investigate and address the issue promptly to ensure the quality of our accommodations meets our guests' expectations.Once again, we appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

Thank you for your 5 out of 5 review Toshiya

Dear Panveet,Thank you for taking the time to share your positive experience with us. We're pleased to hear that you had a nice one-night stay at Pullman Cairns International. Ensuring our guests have a comfortable and enjoyable experience is our priority. We appreciate your feedback and hope to have the pleasure of welcoming you back for another pleasant experience in the future.Warm regards,Scott Grant General Manager Pullman Cairns International

Thank you for your 5 out of 5 review Yosuke