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Avis sur Crystalbrook Bailey

5 out of 5
Crystalbrook Bailey
163 Abbott Street, Cairns, QLD

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 316 avis sur 474." "
Note des voyageurs de 8 (Bien), d’après 105 avis sur 474." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 474." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 474." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 474." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Kim

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The staff and location was amazing. They went above and beyond to make our stay wonderful. I highly recommend
Séjour de 2 nuits en mai 2024
Réponse de Team Bailey le 25 mai 2024
Hi Kim,We appreciate your time for writing this lovely review.We do our utmost best to accommodate all wishes and are happy to hear you had a wonderful stay with us :)Warm regards,Team Bailey

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Front desk was beyond helpful, they stored our bags while we spent a night on the Great Barrier Reef
Séjour de 1 nuit en mai 2024
Réponse de Team Bailey le 25 mai 2024
Hi Kim,Thank you for your lovely review!We are more than happy to assist wherever we can and are glad to hear you were able to explore the Great Barrier Reef.Warm regards,Team Bailey

8/10 Bien

ADACHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Bailey Team le 22 mai 2024
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Naho

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
施設はとても清潔でスタッフも親切だった！ クリーニングがあれば最高でした。 残念なことに、ホテルのレストランの休館日があるとを知らずそれだけが不便でした。
Séjour de 2 nuits en mai 2024
Réponse de The Bailey Team le 23 mai 2024
Thank you for your great review!

10/10 Excellent

MAKELETA

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and super close to most restaurants being a street away from the Esplanade.
Séjour de 1 nuit en avril 2024
Réponse de The Bailey Team le 29 avr. 2024
Wonderful to hear you had a fantastic stay with us. We hope to see you again soon!

8/10 Bien

Rei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
立地も良く、レストランも多くて便利だった。 ただ、部屋が湿気で少しこもった匂いがするのが困った…。
Séjour de 1 nuit en avril 2024
Réponse de The Bailey Team le 16 avr. 2024
Dear Rei, thank you for taking the time to review your stay with us. We are pleased you enjoyed your stay. Our apologies for the odor in the room. We will investigate the room you have stayed in thoroughly.

10/10 Excellent

Jerrold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely apartment with a washer and dryer. Perfect
Séjour de 1 nuit en avril 2024
Réponse de Team Bailey le 13 avr. 2024
Hi Jerrold,Thank you for your positive review. Our self-contained apartments are indeed conveniently fitted with everything you need. We are happy to read that you enjoyed your stay at Bailey and are looking forward to welcoming you back in the future!Warm regards,Team Bailey

10/10 Excellent

Bryan T

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is in the center of everything. We were there to scuba dive and it is an easy 10 minute or so walk to the pier. The shops and restaurants are all within 5 minutes or so. The property itself is beautiful, clean, and quiet. We would definitely stay here again.
Séjour de 2 nuits en mars 2024
Réponse de The Bailey Team le 1 avr. 2024
Good morning Brian, thank you so much for your wonderful review. We cannot wait to welcoming you back to Bailey!

2/10 Horrible

Aaron

Les points faibles : Infrastructures et conditions de l’hébergement
Mold mold MOLD!!! Run far and fast and spend your hard earned money elsewhere. There is a serious mold and must issue at this hotel. This hotel needs to invest in capital infrastructure that regulates the humidity through the building. I was shown 4 rooms after checkin in to 7th floor. I observed visible leaks through the ventilation system and water pooling on the floor under HVAC systems. There is a strong smell of urine in the corridors and room extremely damp and musty. We moved up to 12th floor which wasn’t as strong but still musty. Hotel kept saying it was because of the rain but hotels in South America regulate their humidity better than this hotel. Big health concern if you stay in this hotel. Stay clear!!
Séjour de 1 nuit en mars 2024
Réponse de The Bailey Team le 30 mars 2024
Dear Aaron, thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations and that you experienced issues with a damp smell in the hallway and in the rooms you have been shown. Your feedback will be reviewed in detail with our management team and it will assist us in continuous improvement.Kind regards,

10/10 Excellent

Edissa

Voyage en famille, Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en mars 2024
Réponse de The Bailey Team le 18 mars 2024
Thank you for your great fedback!

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun hotel in a great location. Staff is very nice and helpful.
Séjour de 2 nuits en mars 2024
Réponse de The Bailey Team le 18 mars 2024
We are delighted to understand that you had a great stay, enjoyed our ideal location and that our team members assisted.We hope to see you again very soon!

10/10 Excellent

I

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The Bailey Team le 18 mars 2024
Thank you for your great review!

10/10 Excellent

Matheus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Camilla le 15 mars 2024
Hi Matheus,We are happy that you enjoy your stay with us.Looking forward to seeing you again.Best regards,Crystalbrook Bailey Team

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to stay when visiting Cairns and heading to the Great Barrier Reef, would highly recommend
Séjour de 2 nuits en mars 2024
Réponse de Camilla le 15 mars 2024
Hi Douglas,We are happy that you enjoy your stay with us.Looking forward to seeing you again.Best regards,Crystalbrook Bailey Team

8/10 Bien

Sakura

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
初めての海外旅行でしたが、安心して楽しむことができました。 ホテルのスタッツの皆様はどなたも、日本人の片言英語にも丁寧に耳を傾けて、対応して下さいました。 立地も大変よく、観光する時にタクシーを使用することはありませんでした。空港との行き来のみタクシーを使用しました。 ルームクリーニングでは、バスローブの交換が行われていませんでした。現地の習慣的に交換しないのかもしれませんので、バスローブの交換をお願いするか、持参する必要はありそうです。 次回もこちらのホテルにお世話になりたいと思うほど満足な宿泊でした。
Séjour de 3 nuits en mars 2024
Réponse de The Bailey Team le 11 mars 2024
Dear Sakura, thank you for taking the time to review your recent stay with us, we are pleased you had a wonderful time and want to come back! Kind regards,The Bailey Team

10/10 Excellent

Sarah, Carlsbad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central location. Heloful front desk.
Séjour de 1 nuit en mars 2024
Réponse de The Bailey Team le 9 mars 2024
Thank you for your great review.

10/10 Excellent

Sarosh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, clean, convenient and comfy
Séjour de 1 nuit en mars 2024
Réponse de The Bailey Team le 8 mars 2024
Thank you for your great review!

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nicely designed rooms and really friendly personnel at reception.
Séjour de 2 nuits en mars 2024
Réponse de The Bailey Team le 8 mars 2024
We are pleased you had a great stay with us.

8/10 Bien

Sarah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is the second time I've stayed at Bailey, and the first since the pandemic. I am impressed with the condition of the room, it is not showing the signs of age which is a credit to the housekeeping and engineering staff. The public areas are a little more worn - the pool area could do with new furniture - and public areas could pay attention to the lobby as there was a bit of bird poo on the walls and grotty floor in the lifts. But the hotel is in an excellent location, walking distance to everything and especially close to restaurants and cafes at mealtime. The rooms are comfortable, cool and quiet and I loved sitting in the armchair beside the wide floor-to-ceiling window looking at the view across Cairns to the mountains surrounding the city. Would definitely stay here agin.
Séjour de 3 nuits en mars 2024
Réponse de The Bailey Team le 8 mars 2024
Dear Sarah, thank you for taking the time to review your recent stay with us. We are pleased you came back and enjoyed your stay. We look forward to welcoming you back in the near future.Kind regards,

8/10 Bien

Daisuke

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The Bailey Team le 4 mars 2024
Thank you for your great review!

10/10 Excellent

Shizuka

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
2月での宿泊でしたが、カビ臭さも全くなく清潔な部屋でした。 キッチン付きの部屋だったのですが、カトラリーや調理器具も揃っており便利でした。フルーツナイフもあります。 バルコニーも広く、食事をすることも可能でした。 床が全部カーペットではなく、コンクリートになっているところがあるので、スリッパを持参するのをオススメします。 一つだけ残念だったのが、ハウスキーピングを依頼する札をドアノブに掛けて出掛けたのですが、掃除がされていませんでした。 帰ってきてからコールも何度かしましたが繋がりませんでした。滞在中、掃除をしてもらいたいときは、早めに依頼しておいた方がよいと思いました。
Séjour de 3 nuits en février 2024
Réponse de The Bailey Team le 1 mars 2024
Dear Shizuka, thank you for taking the time to review your recent stay with us. We are pleased you had a great time and enjoyed your stay. The residences only get cleaned from a minimum stay of 4 nights onwards, hence why we did not come by to clean your room. We look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Dirmali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the above
Séjour de 3 nuits en février 2024
Réponse de The Bailey Team le 22 févr. 2024
Thank you for your great review!

10/10 Excellent

glenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight trip before travelling Cambodia
The room I booked was not quite ready when I was checking in just before 2pm. I had just worked five nights straight. Finishing that morning. Very sleep deprived so the staff upgraded my room. Very grateful for their generosity. Excellent location. Central to all amenities. Room was clean and fresh.
Séjour de 1 nuit en février 2024
Réponse de The Bailey Team le 16 févr. 2024
We are pleased to hear that you enjoyed your stay with us! See you again soon!

8/10 Bien

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Bailey Team le 14 févr. 2024
Thank you for taking the time to review your recent stay with us!

10/10 Excellent

Litsa

Séjour de 2 nuits en janvier 2024
Réponse de The Bailey Team le 22 mars 2024
Thank you for your great review!

8/10 Bien

Sharon

Fabulous location
Loved the location and the room! Artworks are great throughout and the restaurant was amazing too
Séjour de 1 nuit en janvier 2024
Réponse de The Bailey Team le 29 janv. 2024
Dear Sharon, thank you for your great review. We are pleased you had a wonderful time.

10/10 Excellent

Radu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and people. We enjoyed the activities around. One small complaint. Due to the humidity probably, the room had a musty smell.
Séjour de 2 nuits en janvier 2024
Réponse de The Bailey Team le 20 janv. 2024
Dear Radu, thank you for your great review! We are pleased you had a wonderful stay with us!

8/10 Bien

Maebh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, let down at breakfast.
Hotel was fantastic but only let down was breakfast. Not many options at the buffet. Stale scrambled egg, sausages left out for ages..and it wasn't cheap. Would stay again 100% but will be eating breakfast elsewhere. Gym also needs some free weights. Staff were lovely.
Séjour de 1 nuit en janvier 2024
Réponse de The Bailey Team le 13 janv. 2024
Dear Maebh, thank you for taking the time to review your recent stay with us. Wonderful to hear you overall enjoyed your stay and will come back in the near future.Kind regards,

10/10 Excellent

hisato

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
大変満足でした。早朝到着で荷物を預けられ、着替え場所も提供いただき感謝しております。 天気も晴天続きで全てのアクティビティーを完遂出来ました。再訪の時は高層階のオイーシャンビューでカウントダウン花火を視たいと思っております。
Séjour de 6 nuits en décembre 2023
Réponse de The Bailey Team le 12 janv. 2024
Thank you for your great review! We are pleased you had a great stay! See you again next time!

4/10 Médiocre

Julia

Voyage en couple
Les points forts : Propreté
The Good: - Nice and clean rooms with enough space. - Friendly receptionist and easy late check-out. - Safe and cheap parking (12 AUS). - Great location next to the Esplanade with walking distance to restaurants and attractions. The Bad: - Breakfast menu absolutely not adequate for a five star hotel (more like a two star version) with mostly unhealthy options. - Restaurant staff at the dinner restaurant was very unfriendly and not well trained e.g. one of my dishes was not available anymore and without asking they just served something different, the manager made it very clear that there is no priority to hotel guests in terms of reservations and also that our attire was not adequate for the restaurant as my boyfriend was wearing a hat. PS: Please also check the wine as mine was bad and made me feel very unwell after drinking a few sips.
Séjour de 1 nuit en janvier 2024
Réponse de The Bailey Team le 8 janv. 2024
Dear Julia, thank you for taking the time to review your recent stay with us. Wonderful to hear you enjoyed our rooms and that our staff assisted wherever possible. Our apologies that we have not met your expectations regarding the breakfast and dinner at CC's Bar & Grill. Your feedback will be shared with our management team for review and continuous improvement. We hope to welcoming you back in the near future.Kind regards,

8/10 Bien

Martina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solides Hotel, freundliche Mitarbeite*innen, zentrale Lage. Die Zimmer sind ok, aber nicht ganz so stylisch wie das Gebäude und der Eingangsbereich vermuten lässt.
Séjour de 4 nuits en décembre 2023
Réponse de The Bailey Team le 8 janv. 2024
Dear Martina, thank you so much for your review! We are pleased you had a great time with us!

10/10 Excellent

JUN

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de The Bailey Team le 8 janv. 2024
Thank you for your great review!

10/10 Excellent

Calvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New and clean
Séjour de 4 nuits en décembre 2023
Réponse de The Bailey Team le 8 janv. 2024
We are pleased you had a great time with us, Calvin. Thank you for your great review!

4/10 Médiocre

Venessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property is really lovely however, our room was damp and very smelly.
Séjour de 1 nuit en décembre 2023
Réponse de The Bailey Team le 6 janv. 2024
Dear Vanessa, we are terribly sorry to hear about the issue you encountered with your room. Your comfort is incredibly important to us and we are sad to hear that your experience fell short due to dampness and odor. Please accept our sincerest apologies. We will investigate the room you have stayed in to ensure the matter is resolved.We are pleased to hear though you enjoyed our beautiful property and look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Karen

Séjour de 1 nuit en décembre 2023
Réponse de The Bailey Team le 19 janv. 2024
Thank you for your great review!

10/10 Excellent

Tsz Chiu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we live for 7 nights wifi network is the best around these area hotel room bar provided tea and coffee also very good location convenient to port/centre too
Séjour de 7 nuits en décembre 2023
Réponse de The Bailey Team le 25 déc. 2023
Thank you for your great review!

10/10 Excellent

Marzena

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was so cozy and clean Comfortable great design
Séjour de 1 nuit en décembre 2023
Réponse de The Bailey Team le 9 déc. 2023
We are delighted to hear that you had a great stay!

8/10 Bien

Yeon Jin

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
What a great lobby
What a great lobby, loved the high ceiling with tropical theme. Comfortable Twin queen beds with modern gadgets available. Only thing i was concerned was air filter in the room that was full of dust, so didn't work at all, must be regularly cleaned.
Séjour de 2 nuits en décembre 2023
Réponse de Layla le 9 déc. 2023
Thank you for your feedback Yeon. It is great to hear you enjoyed your time with us! We apologise for the dusty air filter, we will be sure to bring this up with the our team. Hopefully we will see you again in the future:)

6/10 Satisfaisant

Hyun Joo

Voyage d’affaires
Les points forts : Propreté
Bad sleep & bad breakfast
Lights in the closet - could not turn it off and lights came through the closet door - struggled to sleep because of the light to the bed. Then Breakfast - real disappoint, not much choices but even the ones were all dried up and hard to get the new refill. I like this hotel because it is clean and new but don;t think I will stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 6 déc. 2023
Dear Hyun Joo, thank you for your review. The lights in the closet turn off by sliding the black door in front of the coffee machine. Our reception team is available 24/7 as well and we would have happily assisted. We are sorry to hear that we did not meet your expectations regarding our breakfast.Thank you for your comments.

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great thank u
Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 5 déc. 2023
Thank you for your review, we are pleased to hear you had a great time!

10/10 Excellent

Shinya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front stuff was great and the room also was Amazing!!They allowed me to check in faster than usual time!
Séjour de 2 nuits en novembre 2023
Réponse de The Bailey Team le 29 nov. 2023
Dear Shinya, excellent to hear that you thoroughly enjoyed your stay!

10/10 Excellent

Freddie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staff.
Séjour de 3 nuits en novembre 2023
Réponse de The Bailey Team le 29 nov. 2023
Thank you for your great review!

10/10 Excellent

Tomomi

Séjour de 3 nuits en juillet 2023
Réponse de The Bailey Team le 15 déc. 2023
Thank you for your great review!

10/10 Excellent

Hannah

Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 15 déc. 2023
Thank you for your great review!

10/10 Excellent

IKUKO

Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 15 déc. 2023
Thank you for your great review!

10/10 Excellent

IKUKO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1週間滞在しました。初めは日本語が通じず不安でしたが、日本のスタッフに会ってからはそれも解消され安心出来ました。 室内スリッパがあれば嬉しかったのと、ECOを重視されていて、ハンガーも紙で出来ていたが、水着を干すハンガーや物干しがあればなお良かった。(聞けばあったのかもしれない)
Séjour de 6 nuits en novembre 2023
Réponse de The Bailey Team le 27 nov. 2023
Thank you for your great review, wonderful to hear that you had a great stay with us and felt comfortable. Kind regards,

10/10 Excellent

Frank

Les points forts : Propreté et équipements
Staff were very help especially on arrival and departure
Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 27 nov. 2023
We are pleased to hear that our staff assisted in every possible way. We look forward to welcoming you back very soon.

10/10 Excellent

Lisa

Excellent
We had a short stay in November and I highly recommend this hotel. Excellent service and the rooms are fabulous.
Séjour de 2 nuits en novembre 2023
Réponse de The Bailey Team le 18 nov. 2023
Thank you for your kind words and review, Lisa! We hope to welcome you back soon.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en novembre 2023
Réponse de The Bailey Team le 16 nov. 2023
Thank you so much Daniel! We hope to welcome you back soon

10/10 Excellent

Olivia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and has everything you need
Séjour de 5 nuits en novembre 2023
Réponse de The Bailey Team le 16 nov. 2023
Thank you for your lovely comments and we hope to see you again soon!