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Avis sur Celtic Royal Hotel

3 out of 5
Celtic Royal Hotel
Bangor Street, Gwynedd, Caernarfon, Wales

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 475 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 384 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1000." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

PASCAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2019

10/10 Excellent

Roxane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT
MAGNIFIQUE....
Séjour de 1 nuit en septembre 2017

10/10 Excellent

Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic
Séjour de 2 nuits en mai 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 10 mai 2024
Thank you for the review!We hope to see you again

8/10 Bien

Agnieszka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed very much. Very frendly stuff, although we think that mini fridge and water should be provided in the room.
Séjour de 3 nuits en mai 2024
Réponse de reception le 6 mai 2024
Thank You for your great review, we hope to see you again soon!

8/10 Bien

Daniel

Voyage en couple
Very comfortable room and common areas.
Séjour de 3 nuits en avril 2024
Réponse de Celtic Royal Hotel le 6 mai 2024
Thank you for taking the time to provide your positive feedback, we hope you will visit again

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Downstairs area was nice and up to date .upstairs bedroom was tired and needed a refurbishing.
Séjour de 1 nuit en avril 2024
Réponse de Celtic Royal Hotel le 6 mai 2024
Thank you for your positive review, we have taken your comments on boardPlease rest assured that bedroom refurbishments are ongoing

10/10 Excellent

Delyth

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
A lovely hotel to stay in with good facilities. Walking distance to all amenities
Séjour de 1 nuit en avril 2024
Réponse de Celtic Royal Hotel le 6 mai 2024
Thank you for your 5/5 review!We hope to see you again soon

10/10 Excellent

Jenny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from check in to checking out was perfect, staff very friendly, the pool/spa was so relaxing, will be back
Séjour de 2 nuits en avril 2024
Réponse de Celtic Royal Hotel, Gwesty'r Celt le 22 avr. 2024
Thank you for taking the time to leave us a great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Bien

Paven

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Celtic Royal Hotel, Gwesty'r Celt le 22 avr. 2024
Thank you for your great review, we are pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 20 avr. 2024
Thank you for your great review, we hope you will visit again soon.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We made full use of the swimming pool, sauna and steam room, very appreciated after a day of hiking. Homely rooms, loved the decor, reserved a room with a super king bed, mattress very comfortable, black out blinds included, we both has a very well rested sleep. Ate an evening meal in the bistro and had breakfast, great options for both and cooked as requested.
Séjour de 1 nuit en avril 2024
Réponse de Celtic Royal Hotel le 16 avr. 2024
Dear Sarah, Thank you for your fantastic feedbackWe appreciate your compliments of the bedrooms and your kind comments regarding our bar and restaurantWe hope you will visit us again

8/10 Bien

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 15 avr. 2024
Thank you for your great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

6/10 Satisfaisant

Kerry

Voyage en couple
Les points forts : Propreté et équipements
Perfectly functional hotel. Some lovely areas but others that let it down. The pool and spa facilities were lovely but we unfortunately seemed to go at time when children’s swimming lessons were taking place. Bar was good and staff in there were super. Food was excellent but let down by the restaurant staff’s poor service which actually put us off eating in the hotel after the first experience. Room was fine but needed some updating and in need of a bit of decoration. Overall the staff were ok and the hotel fine but just not great.
Séjour de 7 nuits en avril 2024
Réponse de Celtic Royal Hotel le 15 avr. 2024
Dear Kerry,Thank you for providing your feedback, we appreciate your compliments of the food and staffWe have taken your comments on board and will look into this to improve for the futureWe hope to see you again in the future

10/10 Excellent

Piotr

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at Celtic Royal Hotel. Everyone was super friendly and helpful, especially the reception lady who welcomed us there. She gave us lots of tips about interesting places to visit. We travelled with our dog and as a result of that we could not eat at the restaurant or bistro. However, our table was set up for us in the lobby. What a bonus! It felt like a private area to just for us. Also, we received a little treat for the dog which was waiting for us in our room. They have a fantastic swimming pool and gym that has just been renovated! Everything is clean and well maintained. My children loved the pool and my wife enjoyed the gym. Rooms would benefit from a bit of refresh but they're not bad at all. The hotel is located very close to all tourist attractions, including Snowdon, Aber Falls, Ugly house, Swallow Falls and many more. I highly recommend it!
Séjour de 3 nuits en avril 2024
Réponse de Celtic Royal Hotel le 12 avr. 2024
Dear Piotr,Thank you for your fantastic review, we appreciate your kind comments regarding our staff and facilitiesWe hope you will visit us again soon

8/10 Bien

Asha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
New swimming , steam and sauna area was really good
Séjour de 2 nuits en mars 2024
Réponse de Celtic Royal Hotel le 11 avr. 2024
Thank you for your feedback, we are pleased to read your compliments of the refurbished leisure facilitiesWe hope you will visit us again

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for a family night away, pool was very good and convenient location to walk to the castle. The bar restaurant food is excellent and very child friendly.
Séjour de 1 nuit en février 2024
Réponse de Celtic Royal Hotel le 23 févr. 2024
Thank you for your excellent reviewWe are delighted to read your compliments of the hotel and facilitiesWe hope to see you again

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed before and its a lovely base. Staff are good, we came in with a takeaway and the lady on reception asked if we would like plates and cutlery. Nice touch. Only thing i didn't like was the shower in the bath as you got soaked turning it on . Needs a door that is movable. Would go again . We have been twice in 6 weeks . Only other thing is maybe another staff member at check in as was busy , only one lady on . She was efficient but alone.
Séjour de 1 nuit en février 2024
Réponse de Celtic Royal Hotel le 23 févr. 2024
Thank you for your positive feedbackWe appreciate your comments and have taken your points on boardWe look forward to your next visit

8/10 Bien

Roshni

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the stay. Met our expectations. Had a lovely breakfast and the staff were really friendly. The facilities were amazing, thank you
Séjour de 2 nuits en février 2024
Réponse de Celtic Royal Hotel, Gwesty'r Celt le 19 févr. 2024
Thank you for your great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

4/10 Médiocre

Sophie

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stayed here on the 15th to the 16th of Feb; we had a room for 3 people. We arrived at the hotel and from the outside it looked “nice”… the reception lovely… the receptionist even lovelier. We then went to our room, it was dated. The room was cold, you could hear the cars on the road and when exploring the new digs, there was poop in the toilet. It may have been backflow through the pipes but this pretty much just summed up the experience of the hotel. At the end of the day, it’s a room with a bed and it is what you make it. So we went for food. We were optimistic. This was a mistake. I had the rogan Josh dish, the naan bread was tiny.. not enough naan. Saying this; maybe it was a good thing as I felt horrific for little while afterwards. My relatives got the lamb. It was abysmal. It was either left over from the day before or they had brought it from ASDA across the road and microwaved it. Not value for money. AVOID. (The positive is that ASDA is opposite, so if you found the food to be underwhelming and had some unnerving texture to it, pop across the road and purchase food for a fuller stomach. Later, we went for a swim, the lady on the desk was helpful, she was brilliant. The swimming pool. It was not bad. If you want to use hotel as a base and a bed then book. Don’t go to the restaurant or do but it’s at your peril.
Séjour de 1 nuit en février 2024
Réponse de reception le 18 févr. 2024
Thank You very much for sending ourselves feedback.We apologize that you have had a few issues during your stay. We will investigate the issues mentioned and hopefully these will not be a problem again. We hope to welcome you back with us again.

10/10 Excellent

Costel Ionel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's hard to find anything negative to say about this hotel. The services are good, and the restaurant serves very good food (I recommend the lamb). The hotel staff are incredibly polite. I highly recommend it, with all the warmth and courtesy characteristic of Wales.
Séjour de 3 nuits en février 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 17 févr. 2024
Thank you for the lovely feedback.We hope to see you again soon!

4/10 Médiocre

emma

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 17 févr. 2024
Thank you for your review.We hope to see you again

8/10 Bien

Sahika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean n comfortable
Séjour de 1 nuit en février 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 15 févr. 2024
Thank you for your feedback.We hope to see you again in the future

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 15 févr. 2024
Thank you for your review.We hope to see you again soon

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great location, the staff very friendly, the pool was amazing.
Séjour de 1 nuit en février 2024
Réponse de The Celtic Royal Hotel. Gwesty'r Celt. le 8 févr. 2024
Thank you for your great review. We are so pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Bien

bing

Séjour de 2 nuits en février 2024
Réponse de Celtic Royal Hotel, Gwesty'r Celt le 21 mars 2024
Thank you for your great review, we are glad you enjoyed your stay and we hope you will visit again soon.

8/10 Bien

Glanbia

Séjour de 2 nuits en janvier 2024
Réponse de Celtic Royal Hotel le 1 févr. 2024
Thank you We hope to see you again.

8/10 Bien

Eamon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night stay, staff on reception very helpful and pleasant, leaving early they did a breakfast box at 3.30am. Very good service.
Séjour de 1 nuit en janvier 2024
Réponse de Celtic Royal Hotel le 30 janv. 2024
Thank you for your great review. We are pleased you enjoyed your stay and we hope you will visit again soon.

10/10 Excellent

G M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Celtic Royal Hotel le 28 janv. 2024
Thank You for your wonderful review, looking forward to seeing you again soon.

10/10 Excellent

Joanna

Séjour de 3 nuits en janvier 2024
Réponse de Celtic Royal Hotel le 27 janv. 2024
Thank You for your wonderful review, looking forward to seeing you again soon

10/10 Excellent

Joanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was very cold , apart from that amazing stay as always
Séjour de 4 nuits en janvier 2024
Réponse de Celtic Royal Hotel le 27 janv. 2024
We are sorry to hear the room was cold, we will investigate and fix the issue. We are very glad you enjoyed your stay. We look forward to seeing you again

8/10 Bien

Ivar

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

8/10 Bien

Trevor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Joanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a great stay nothing is to much bother
Séjour de 3 nuits en janvier 2024
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

4/10 Médiocre

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Cold
It’s was a nice room just very cold !!! They switched the heating off in the room around 9:30pm
Séjour de 1 nuit en janvier 2024
Réponse de Celtic Royal Hotel le 28 janv. 2024
Thank you for your feedback.Had you spoken to a member of staff, we would have extended the heating time for you.We hope to see you again in the future

8/10 Bien

Starr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were really helpful. Pool was closed for maintenance but was able to take children to local leisure centre for free. Only downside to the stay was the uneven hallways (up and down stairs) which was hard on a disabled guest.
Séjour de 1 nuit en janvier 2024
Réponse de Celtic Royal Hotel le 28 janv. 2024
Thank you for your feedback.We will take your comments on board.We hope to see you again in the future

8/10 Bien

peter

Séjour de 7 nuits en décembre 2023
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Donald

Séjour de 1 nuit en décembre 2023
Réponse de Management and Staff le 18 janv. 2024
Thank you. We hope to see you again in the future.

6/10 Satisfaisant

claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel overall, but I had booked it specifically to avail of the spa/pool facility so was very disappointed that these were not available. Looking again at the communication sent by the hotel, the closure was indicated at the bottom of the first email, which I missed. Other than that, it is a decent hotel. The food was disappointing.
Séjour de 1 nuit en décembre 2023
Réponse de Celtic Royal Hotel le 28 janv. 2024
Thank You for taking the time to leave a review, we rely on feedback in order to to improve the hotel and the experience we offer. We will take all mentioned on board and we hope to see you again soon.

8/10 Bien

Robert

Les points forts : Propreté et personnel et service
Beginning to show its age. Rooms could do with an upgrade
Séjour de 1 nuit en octobre 2023
Réponse de Celtic Royal Hotel le 1 déc. 2023
Thank you for your review, we hope you enjoyed your stayWe have taken your feedback on board, please rest assured that room refurbishments are planned for the future

6/10 Satisfaisant

John

Séjour de 6 nuits en octobre 2023

4/10 Médiocre

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
After I arrived at the hotel after a 5.5 hrs hour's drive from Bristol and before going out in the evening I went to bed for a couple of hours of sleep - I was awoken after a short period of time because of drilling going on in the premises - was told by the person in reception that drilling works was going on for another 2 hours and thus apart from being woken up I could not go back to sleep until 0830pm. This meant my stay at the hotel was not what i expected. Tony Hooper
Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 16 nov. 2023
Thank you for your feedback, we sincerely apologise that your stay was disturbedOn this occasion, the hotel was fully booked, please rest assured that an alternate room would have been offered if this was available

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not great
Both the Pool and Gym were closed, but as this was booked quickly for a business trip, this was not clear enough. The receptionist was also obviously fed up of telling people this as her demeanour and attitude were very off putting. As those services were closed the hotel was grossly overpriced for quality recieved. The room was sweltering on entry, and there was hair stuck to the wall in the shower. Power points are not available next to the beds. The decor is old and outdated. The food was fairly bland, although restaurant staff relatively attentive and very polite.
Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 16 nov. 2023
Thank you for your feedback - we apologise that you were unable to use the leisure facilities during your stayThese facilities are currently closed for renovations.Expedia have been made aware of this and it is included in our listing when booking for the affected datesWe have taken your comments on board and hope you will visit us again

6/10 Satisfaisant

Patrick

Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 16 nov. 2023
Thank you for your feedback - we hope you will stay with us again

4/10 Médiocre

Patrick

Voyage en famille
Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 7 nov. 2023
Thank you for your review, we hope you will visit us again

10/10 Excellent

paul

Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 7 nov. 2023
Thank you for your 10/10 review!We hope you will stay with us again in the future

6/10 Satisfaisant

Patrick

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Celtic Royal Hotel le 7 nov. 2023
Thank you for your feedbackWe look forward to your next visit

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Amazing hotel, in a brilliant location! We will definitely be back. Highly recommend.
Séjour de 2 nuits en octobre 2023
Réponse de Celtic Royal Hotel le 31 oct. 2023
Thank you for your positive feedbackWe hope you enjoyed your stay and we look forward to your next visit

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Celtic Royal Hotel le 31 oct. 2023
Thank you for your 5* review!We hope you will visit us again

8/10 Bien

Gareth

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff were really friendly and helpful (especially the Spa). Town is 5 minute walk, as is harbour, both with selection of restaurants. Hotel has seaside atmosphere rather than boutique/ultra modern feel but was comfortable. Ample parking and easy to find.
Séjour de 2 nuits en octobre 2023
Réponse de Celtic Royal Hotel le 27 oct. 2023
Thank you for your feedback, we are delighted to read your kind comments and hope you will stay with us again in the future