6 piscines extérieures, parasols de plage, chaises longues
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Avis sur Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

4.5 out of 5
Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive
Predio Paraiso Escondido S/N, Cabo San Lucas, BCS

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 991 avis sur 1540." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1540." "
Note des voyageurs de 6 (Satisfaisant), d’après 133 avis sur 1540." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1540." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1540." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Muy padre pero cuesta moverte
Séjour de 1 nuit en mai 2024

10/10 Excellent

KRISTY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love Pueblo Bonito!
Séjour de 3 nuits en mai 2024
Réponse de Vip Access Ambasador le 28 mai 2024
Dear Kristy,Thank you so much for staying with us! We hope you had a wonderful stay and hope you consider staying with us again during your next trip to Cabo.Thank you and warm regards,Pueblo Bonito Hotels.com

8/10 Bien

Paris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good resort. Resort app did not work
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Paris,We would like to express our sincerest gratitude for your visit to our hotel and for taking the time to share your feedback. It is with regret that we learn your experience did not live up to your expectations. We are committed to excellence and would welcome any further details you could provide about your stay. This will greatly assist us in implementing necessary improvements. We hope to have the chance to welcome you back in the future and provide a stay that not only meets but exceeds your expectations.Warm regards.

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fantastic
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Luis,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Peter, Beaumont

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay but time-consuming to get around
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Peter,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

8/10 Bien

Janine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice and quiet. There are many restaurant and food options on property so that you won't get bored of any particular food. Service is great and everyone is very friendly and willing to help. The few things I would complain about is the amount of heckling you encounter when you first check in. There are several people who try to sell you things as well as try to get you to a time share meeting. Also, the room amenities seem to differ even within the same room type in the same building. We had a group of us who had three separate rooms in the same building. We were all promised Expedia VIP add ons but one room got none, another got all, and our room got half. Otherwise felt that our stay was great
Séjour de 5 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Janine,Thank you so much for sharing your thoughts with us. We are truly grateful for your feedback on the VIP Access program. Rest assured, the credit has been duly applied to your account, and we have made sure the amenities were arranged in your room. We deeply regret any disappointment caused and earnestly hope for another chance to enhance your experience. At Pueblo Bonito, we are dedicated to crafting memorable and enjoyable stays for our valued guests.Warm regards,

10/10 Excellent

Alejandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Increíblemente comoda
Séjour de 2 nuits en mai 2024
Réponse de Orlando Morales le 25 mai 2024
Dear Alejandra,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Peyton, Ceres

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it here! Planning trip to come back before this trip was even over!
Séjour de 1 nuit en mai 2024
Réponse de Orlando Morales le 25 mai 2024
Dear Peyton, We are incredibly grateful for your positive feedback about your stay with us. Rest assured, we remain committed to continuously seeking ways to ensure that each guest experience is memorable. Your comments are invaluable to us and we look forward to the opportunity to welcome you back in the future. Thank you for choosing our hospitality.Warm Regards,

6/10 Satisfaisant

Juan Victor

Voyage en couple
Les points forts : Personnel et service et équipements
Hi the property is nice. The views are beautiful However, the room itself was dirty with roaches. Additionally, the restroom ceiling started leaking and the toilet did not flush properly. The exterior, and overall campus is nice. Also the staff is great.
Séjour de 5 nuits en mai 2024
Réponse de Vip Access Ambasador le 25 mai 2024
Thank you for your comments, we will work on improving

10/10 Excellent

mayra yadira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Mayra,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Luis Manuel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar perfecto para descansar y estar seguro. Sin problema
Séjour de 1 nuit en mai 2024
Réponse de Orlando Morales le 25 mai 2024
Dear Luis Manuel,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a huge Hotel!! Beautiful and safe. Food was great. And they have a place call The Market!!! You just need to check it out! Had a fantastic time with my husband.
Séjour de 2 nuits en mai 2024
Réponse de Orlando Morales le 24 mai 2024
Dear Teresa,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Jaireth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an excellent experience.
Séjour de 5 nuits en mai 2024
Réponse de Orlando Morales le 23 mai 2024
Dear Jaireth, We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

8/10 Bien

Naif

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing resort, super clean and modern The staff is really nice and helpful There is so many options for drinks and food but if u are looking for some quality food u have to pay extra charge otherwise u will get poor quality of meat or liquor even coffee 😔that’s the only bad things
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 23 mai 2024
Dear Naif,We would like to express our sincerest gratitude for your visit to our hotel and for taking the time to share your feedback. It is with regret that we learn your experience did not live up to your expectations. We are committed to excellence and would welcome any further details you could provide about your stay. This will greatly assist us in implementing necessary improvements. We hope to have the chance to welcome you back in the future and provide a stay that not only meets but exceeds your expectations.

10/10 Excellent

Asif

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property with loads of options for dining and scenic views.
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 23 mai 2024
Dear Asif,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property! Will definitely return again in the future!
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 22 mai 2024
Dear Christopher,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

8/10 Bien

Seann Rachell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We love this beautiful property and have been coming here the last 5 years. This property is very special but unfortunately it’s starting to get run down. Our 1st room didn’t have hot water, air conditioning didn’t work great, and one of the toilets didn’t flush- this was supposed to be the VIP room. It was way up top & had an obstructed view - we moved rooms the next day. New room is much better location but…. We didn’t have working toilets or cold water- although this was fixed in a quick manner, we also had to report a leak in the bathroom ceiling the following day. The jackhammers started that day- I’m sure to fix this water issue, but not pleasant to listen to from 10am-3.30pm. Also, one of the pools was closed for repairs. Staff & food were great as always.
Séjour de 7 nuits en mai 2024
Réponse de Orlando Morales le 21 mai 2024
Dear Seann,We would like to express our sincerest gratitude for your visit to our hotel and for taking the time to share your feedback. It is with regret that we learn your experience did not live up to your expectations. We are committed to excellence and would welcome any further details you could provide about your stay. This will greatly assist us in implementing necessary improvements. We hope to have the chance to welcome you back in the future and provide a stay that not only meets but exceeds your expectations.

10/10 Excellent

Michael Kirk

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay. We have nothing negative to say about the resort.
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 20 mai 2024
Dear Michael,Thank you for your kind words. We're delighted you enjoyed your visit and hope to see you again soon.Warm regards,

10/10 Excellent

Joanne M

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oceanfront villas steps from beach. Property is built into a steep mountainside. Multiple dining options and six pools in this all-inclusive resort. Golf cart pickups are plentiful if you don’t want to walk stairs but the views here are killer. Gorgeous landscaping. Golf is a short van ride away. The staff here are so friendly and go out of their way to service you with a smile!
Séjour de 5 nuits en mai 2024
Réponse de Orlando Morales le 20 mai 2024
Dear Joanne,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

joey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is wonderful, the staff is overly friendly and very accommodating. My only criticism would be they could use some updated mattresses. Other then that it’s a great establishment we look forward to returning as always!
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 20 mai 2024
Dear Joey,Thank you for your positive feedback. We greatly appreciate your insights and will use your comments to further improve our services. Your satisfaction is our top priority, and your input helps us to continue refining our offerings to better meet your needs.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent restaurants and service. Lots of great views. Loved the free shuttle to the other properties! There were lots of weddings that resulted in pools being closed early.
Séjour de 6 nuits en mai 2024
Réponse de Orlando Morales le 20 mai 2024
Dear Paul,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always a pleasure to learn that our guests have had a memorable experience. We look forward to welcoming you back soon. Regarding your feedback about the pools, we take it very seriously and will consider it carefully to enhance our facilities. Thank you for helping us improve.Warm regards,

10/10 Excellent

Mary, Valencia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is in top 3 of our most favorite resorts. Pros: - 2 bathrooms in 1 room - delicious, good quality food, with lots of variety. quality vs quantity - spacious rooms - all rooms are oceanview - majority of the staff are friendly, polite and service-oriented - 5 pools - no reservations to dine in the evening - dress code is not too strict - golfcart service is quick - the bracelet serves as keycard, provides access to everything, just tap - provides access and bus service to sister hotels - lots of storage in the room - adult pool’s exclusivity is imposed - the food hall is very unique, I have not seen this concept anywhere - beautiful property - has a gorgeous chapel - everything is spreadout that it’s not congested anywhere cons: - not too walkable, golfcart service-reliant - beach is non swimmable - 45-minutes from airport - check-out is a hassle - kitchen area is a waste of space and features, they should have those only in few towers, AI guests don’t really need them - it may take a while to get sent to or get service in the room - no night time entertainment - no pool entertainment - all services stop at 12nn on day of checkout, cannot even get a snack before heading to the airport - there are no more bottled drinks in the fridge; you’d have to grab it from the restaurants, bars or pool area and bring it to your room Tips: Mauricio of Bistro resto provided us with the best service with a smile. The Chinese resto offers the best choices and tastiest meals.
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 17 mai 2024
Dear Mary, On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with. Warm regards,

10/10 Excellent

Meis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Orlando Morales le 17 mai 2024
Dear Meis, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,

8/10 Bien

Steve D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked: The variety of areas The ability to go the sister locations What we didn’t like: Constantly being asked to join the information session about the timeshare from both staff and residents. Not enough written literature of things to do or information on the other properties. Needed to go to the sister property to get info on excursions. Not clearly marked smoking areas. Finding out that the heaters in the pools were not turned on and there was no plans to turn them on while we were there.
Séjour de 7 nuits en avril 2024
Réponse de Orlando Morales le 16 mai 2024
Dear Steve, On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with. Warm regards,

10/10 Excellent

Mayeli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect and just beautiful!
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 16 mai 2024
Dear Mayeli, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great place to stay. I’m always reading reviews and always hesitant to trust them, but do trust that this place is a Great place for the value. The Market is a must if you like options including great ice cream, burgers, crepes and much more. Only caveat is the hilly terrain around the resort, but there’s plenty of golf carts style cars that operate around the resort.
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 15 mai 2024
Dear Jose, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,

10/10 Excellent

David

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en avril 2024
Réponse de Orlando Morales le 14 mai 2024
Dear David,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards.

10/10 Excellent

Claudia

Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 14 mai 2024
Dear Claudia,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,

10/10 Excellent

Cirilo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 12 mai 2024
Dear Cirilo,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite thing about this resort is the groundskeeping. The trees and flowers are numerous healthy and beautiful
Séjour de 5 nuits en mai 2024
Réponse de Orlando Morales le 12 mai 2024
Dear Mohamed,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us, and we greatly appreciate your positive comment about the groundskeeping. It's always rewarding to know that our efforts to maintain the beauty of our surroundings are appreciated.Warm regards,

6/10 Satisfaisant

Stefanie

Voyage en groupe
We have been a few times in the past and the service was not as good this time. We got to the point at the end of our stay we didn’t expect service in the restaurants at all because it had been so poor for the majority time we were there.
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 13 mai 2024
Dear Stefanie,On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with.Warm regards,

10/10 Excellent

Teresa

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is beautiful and the personal are excellent!
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 12 mai 2024
Dear Teresa,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,

10/10 Excellent

ernesto

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have everything you need in this resort love it.
Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 12 mai 2024
Dear Ernesto,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,

10/10 Excellent

Adrian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 4 nuits en mai 2024
Réponse de Orlando Morales le 13 mai 2024
Dear Adrian,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,

10/10 Excellent

Brynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Orlando Morales le 12 mai 2024
Dear Brynn,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,

10/10 Excellent

Cesar

Séjour de 3 nuits en mai 2024
Réponse de Orlando Morales le 27 mai 2024
Dear Cesar,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

8/10 Bien

Carolyn, Hernando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Loved the location and VIP experience. Our room upgrade was outstanding
Séjour de 4 nuits en avril 2024
Réponse de Orlando Morales le 13 mai 2024
Dear Carolyn,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.Additionally, we are grateful for your recognition of how important our VIP guests are to us at Pueblo Bonito. Ensuring their satisfaction is a top priority, and we're delighted to hear that you felt valued during your stay.

10/10 Excellent

Tara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This property was amazing. A little cold at night in April so plan accordingly.
Séjour de 7 nuits en avril 2024

10/10 Excellent

SHARON, TAFT

Séjour de 5 nuits en avril 2024
Réponse de Orlando Morales le 24 mai 2024
Dear Sharon,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

8/10 Bien

Carlos, Cabo San Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Juliana

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From day 1 we had a 3 hour check in. Golf cart driver was rude/confrontational, actually asking a guest for their room #- threating for sure- Room was dirty, Gatorade bottle that didn’t belong to us, dust all over walls, shower flooded, shower glass so dirty it was no longer see through. Customer service was terrible. After 3 days of complaining about my dirty room, got moved to another room with a leak in the bathroom. Active leak! The all inclusive is a joke! They don’t even have water in the room for you! Golf cart drivers don't stop for teenagers. Even a manager witnessed a driver sanying no to a group of 5 12 year olds, one with a broken foot. The child had to walk from sky pool to main pool in a boot- FYI- you need a golf cart to get every where! The market says it’s open until 10:30, at 9pm There is no more food! 3 out of the 5 nights, no ice cream for the kids. The buffet was TERRIBLE for dinner! Managers are not honest and just leave you hanging. It took 3 days for a manager to return a call. Such a shame because we were a group of 19, 5 different rooms and 3 families had major issues! Such a shame to experience Cabo like this! Still contactitng the resort since April 6, no response. How this property is still VIP status on Expedia is beyond me! Pros- breakfast buffet, pool service for lunch and the views are spetacular.
Séjour de 5 nuits en avril 2024
Réponse de Vip Access Ambasador le 3 mai 2024
Thank you for the feedback. We are concerned about your comments. Rest assured that we follow all the hygiene protocols.

4/10 Médiocre

Grecia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
During the full stay (4 days / 3 night) there was no water pressure in the shower, we did get an upgrade to a better room due to the VIP status however there was no water pressure and every time we reported it, the hotel did not take any measures to fix the issue. There was even a comment from maintenance that it was a known issue in that building and that floor. We complained to management and there was no response/commitment to fix it, the manager Hugo during the check out approached us and mentioned there was suppose to be a refund due to all the issues reported during the stay and as of today we have not received it. Additionally, all the pools on the hotel were quite cold, my kids were not able to swim more than 15min as they were quite cold, none of the 6 pools they had was heated so the kids specially had a hard time enjoying them. Overall it was not a good experience considering the amount of money spent and for a 4 star hotel, it was disappointing
Séjour de 3 nuits en avril 2024
Réponse de Orlando Morales le 13 mai 2024
Dear Grecia,I hope this message finds you well.On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.Please know that we are fully aware of the refund process, and we have ensured that it is underway. You will soon see the refund reflected in your account. We will also send you a confirmation email to the contact address we have on file, along with the receipt for your records.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with.Warm regards,

6/10 Satisfaisant

Hyun Dave

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff were hit or miss. Some were super friendly and others were very grumpy. Pools were so cold my toddler refused to swim in it for the most part. Hot tub jet didn’t work either. Golf carts were good but sometimes you would wait 10-15 min for them to get places within the resort. Overall a fine resort but not the most child friendly. Food was average. All the really good stuff was “extra charge” and it was pricey.
Séjour de 5 nuits en avril 2024
Réponse de Vip Access Ambasador le 1 mai 2024
Dear Hyun,We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look look forward to hopefully welcoming you back soon

10/10 Excellent

Gustavo

Séjour de 5 nuits en avril 2024
Réponse de Orlando Morales le 21 mai 2024
Dear Gustavo,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Rene Santiago, Iguala

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel es muy bonito , tranquilo , el servicio es bueno , la comida es buena
Séjour de 3 nuits en avril 2024
Réponse de Vip Access Ambasador le 30 avr. 2024
Estima do Rene, gracias por sus comentarios espero y su estancia Haya Sido plasentera e igual esperemos verlo pronto de nuevo

4/10 Médiocre

Lluvia

Séjour de 4 nuits en février 2024
Réponse de Orlando Morales le 18 mai 2024
Dear Lluvia,We would like to express our sincerest gratitude for your visit to our hotel and for taking the time to share your feedback. It is with regret that we learn your experience did not live up to your expectations. We are committed to excellence and would welcome any further details you could provide about your stay. This will greatly assist us in implementing necessary improvements. We hope to have the chance to welcome you back in the future and provide a stay that not only meets but exceeds your expectations.

6/10 Satisfaisant

Stacey Beth

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Subpar stay. Had to switch rooms: a shower did not work, air conditioning was poor. In second room, those worked, but one day no housekeeping. Inconsistent service and room amenities
Séjour de 6 nuits en avril 2024
Réponse de Vip Access Ambasador le 28 avr. 2024
Dear Stacey,We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look look forward to hopefully welcoming you back soon

10/10 Excellent

Francisco

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 5 nuits en avril 2024
Réponse de Vip Access Ambasador le 26 avr. 2024
Dear Francisco,We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look look forward to hopefully welcoming you back soon

10/10 Excellent

Vivian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is beautiful and the staff is very friendly. The area where the property is located is Not the best, but they seem to have good security. The food and restaurants were very good. The all inclusive was worth it for us. My biggest complaint was the beds. They were very firm and hard. I could not sleep the first two nights. Also the sleeper sofa is worse than the beds.
Séjour de 4 nuits en avril 2024
Réponse de Vip Access Ambasador le 26 avr. 2024
Dear Vivian, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look look forward to hopefully welcoming you back soon

10/10 Excellent

John

Séjour de 6 nuits en novembre 2023
Réponse de Orlando Morales le 14 mai 2024
Dear John,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,