Avis
8,8
Excellent
9,8/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Center Management le 29 mai 2024
Estimado Bernardo,Su excelente reseña nos alegra el día.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Guest Service Center Management
10/10 Excellent
Anke
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anke
Séjour de 4 nuits en mai 2024
Réponse de Guest Service Center Management. le 29 mai 2024
Dear Anke,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
6/10 Satisfaisant
Louis, Newport Beach
23 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Louis
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Center Management le 25 mai 2024
Dear Louis,Thank you for sharing your experience with us.We regret to hear about the wait times you experienced at our lunch reservations and bar service. We understand that your time is valuable, and our goal is always to deliver prompt and attentive service. While we cannot alter the past, we are continuously fine-tuning our operations to enhance our guest experience. Regarding the bed preference and the pool chair reservation fee, we aim to accommodate all guest requests to the best of our availability and provide transparent pricing for all our services, ensuring that every part of your stay is in line with the aspirational experience we are known for. We are glad to know that we could offer you a complimentary upgrade, and we hope that added an extra touch of comfort to your stay. Rest assured, we are committed to ensuring that every moment spent with us is synonymous with the exceptional lifestyle we embody.We are looking forward to welcoming you again.All the best!Guest Service Center Management
6/10 Satisfaisant
Jamie
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 4 nuits en mai 2024
Réponse de Guest Service Center Management. le 8 mai 2024
Dear Jamie,Thank you for sharing your experience with us.Nothing makes us prouder than knowing that our guests return home with a sweet aftertaste of the service and attention provided by our staff. We will be pleased to share your comments with Remi, Rigoberto, and Anna, who will be thrilled to know they were important in your stay. We hope to host you again soon to continue exceeding your expectations. On the other hand, we greatly appreciate your comments and suggestions about our premium beverage and food offer, as well as activities and shows performed. Our managers will be making the necessary arrangements and improvements.We will be honored to host you again to show you the changes we will be making.Best regards
6/10 Satisfaisant
Dmitry
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dmitry
Séjour de 3 nuits en mars 2024
Réponse de Guest Service Center Management. le 8 mai 2024
Dear Dmitry,We regret to know your stay was not as expected and the service and attention provided by our staff did not exceed your expectations. We especially apologize for the confussion experienced with the spa situation and the delay regarding these transactions. We kindly ask you to address the situation to your bank as these holds were released at check out.We remain at your disposal for any further assistance.Best regards
4/10 Médiocre
Destiny
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Destiny
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Center Management le 7 mai 2024
Dear Destiny,Thank you for taking the time to share your review.We regret to hear that the vibrant atmosphere of our entertainment offerings did not align with your preferences for tranquility. Our resort is indeed known for its lively and dynamic environment, which can be a draw for those who appreciate a place to be seen and the energy of Mediterranean-style celebrations. We understand the balance of ambiance and relaxation is important, and we offer earplugs as a consideration for our guests' comfort. We also take note of your comments regarding the pricing of our culinary offerings, which are crafted to provide an exclusive dining experience with high-quality ingredients and a touch of the avant-garde. We are continuously evaluating our offerings to ensure they meet the sophisticated tastes of our stylish urbanite travelers.We hope we can provide you with an improved stay in the future.Kind regards,Guest Service Center Management
10/10 Excellent
Marylou
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marylou
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Center Management le 3 mai 2024
Dear Marylou,We would like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management
10/10 Excellent
barbara
Voyage en famille
30 avr. 2024
barbara
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Center Management le 30 avr. 2024
Dear Barbara,We would like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our staff's excellent service contributed to your wonderful stay. It is heartening to know that you appreciated the attentive and respectful nature of our team, and our concierge service's ability to seamlessly assist with your reservations and needs. The turn down service and the spa are indeed part of our aspirational experiences, designed to pamper and rejuvenate our guests in an environment inspired by contemporary European culture. While it is great to know the poolside DJ enhanced the vibrant atmosphere we strive for, we regret that our drinks did not exceed your expectations. Rest assured, we continuously aim to provide a high-quality experience and will take your feedback into consideration. Your commendation of our clean property and the complementary breakfast enjoyed in the comfort of your room is much appreciated, as we aspire to offer an experience that transcends mere accommodation, tailored to the tastes of the stylish urbanite traveler.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management
10/10 Excellent
Ardo
Voyage en groupe, Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ardo
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Center Management le 29 avr. 2024
Dear Ardo,Thank you very much for this kind review.We are delighted to hear that our staff's warm welcome and the excellence of our VIP service lived up to your expectations. It is gratifying to know that the cleanliness of our rooms, the condition of our hotel, and the quality of our amenities provided a perfect backdrop for your stay.We look forward to a return visit from you in the future.Best wishesGuest Service Center Management
8/10 Bien
Anna Nicole
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna Nicole
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Center Management le 29 avr. 2024
Dear Anna Nicole,Thank you for the time taken to share your experience of staying with us.We are glad to hear that you felt very safe during your stay, and that our property's beauty resonated with you. It is always our aim to provide a secure and visually stunning environment that reflects the aspirational experiences we strive for. It is regrettable, however, to hear about the challenges you faced with the WiFi service and air conditioning. Our guests' comfort is paramount, and we strive to ensure top-notch amenities, including high-speed internet as a standard provision. We're sorry to hear that your experience at Funky Geisha did not meet your expectations. Our array of dining options is curated to offer an inspired journey through Mediterranean and oriental culture, aiming to delight every palate. Your feedback is invaluable to us in maintaining the high standards we set for guest satisfaction. We hope that despite these hiccups, the overall memories of your stay are positive.We hope to welcome you back. Best wishes,Guest Service Center Management
10/10 Excellent
Jacqueline
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Center Management le 23 avr. 2024
Dear Jacqueline,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that your stay was absolutely amazing and appreciate your kind words regarding the breathtaking views from our rooms, as well as the incredible and friendly staff. It is always our aspiration to provide an experience that transcends mere accommodation, infusing every stay with the essence of contemporary European culture and the vibrant spirit of Mediterranean life. Rest assured that our commitment is to ensure that ME remains the place to be seen, offering not just a stay but an aspirational experience within one of the most renowned cultural destinations.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management
8/10 Bien
Katherine
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Center Management le 20 avr. 2024
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that the rooms and our staff met your expectations and contributed positively to your stay. Our commitment to providing an aspirational experience is paramount, and it's rewarding to know that we delivered. It seems that our vibrant atmosphere, a hallmark of the ME experience, was a bit overwhelming at times. The dynamic ambiance, inspired by Mediterranean style and contemporary European culture, is a core part of our identity, offering an experience that transcends mere accommodation. We're always striving to balance the lively spirit with the comfort of our guests and provide earplugs for those who prefer a quieter environment.We hope to welcome you back. Best wishes,Guest Service Center Management
10/10 Excellent
Nyeisha
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nyeisha
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Center Management le 15 avr. 2024
Dear Nyeisha,Thank you for positively reviewing your visit.We are delighted to hear that you found our resort beautiful and relaxing, reflecting the pinnacle of contemporary European elegance and Mediterranean charm. Your appreciation for our meticulous room cleanliness, the impeccable condition of our hotel, our dedicated service, and the thoughtfully curated room amenities reaffirms our commitment to offering an aspirational experience that transcends mere accommodation. It is heartening to know that we have succeeded in creating an environment where stylish urbanite travelers like you can be seen enjoying the essence of ME.We look forward to seeing you again in the future.Kind regardsGuest Service Center Management
10/10 Excellent
Denise
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denise
Séjour de 6 nuits en avril 2024
Réponse de Guest Service Center Management le 15 avr. 2024
Dear Denise,Thank you for reviewing your recent experience.We are thrilled to hear that you found our rooms to your liking and that the culinary offerings at our restaurants added to your amazing stay. It is our aim to provide an aspirational experience that transcends mere accommodation, and we are glad you enjoyed the ambiance of our pools and the dedication of our staff. Our team strives to create an environment inspired by contemporary European culture, where every guest feels like they are indeed in the place to be seen.We hope to see you again. Kind regards,Guest Service Center Management
10/10 Excellent
Jason
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Center Management le 11 avr. 2024
Dear Jason,Thank you for taking the time to leave a review of your recent stay.We are thrilled to hear that our diverse culinary offerings and attentive staff, including Anna, enhanced your stay, delivering an aspirational experience synonymous with our ethos. It is gratifying to know that the essence of our ME brand, from the stylish ambiance to the Mediterranean-inspired Taboo Beach Club, resonated with you. However, we acknowledge that the vibrant energy of our venue, characterized by the constant music and lively atmosphere, may not be suited for those seeking tranquility. We cater to the stylish urbanite traveler seeking to be seen and immersed in contemporary European culture and entertainment, and we appreciate your helpful suggestion for future guests with different preferences.We all hope to welcome you back on a future visit.Kindest regards,Guest Service Center Management
6/10 Satisfaisant
Cherylee Shaar
Voyage en couple
10 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cherylee Shaar
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Center Management le 11 avr. 2024
Dear Cherylee Shaar,We appreciate that you took the time to share your experience with us.It is concerning to note your feedback regarding service and hotel conditions. We are constantly striving to provide an environment that reflects our commitment to an experience that transcends accommodation, and your remarks are taken seriously. We are grateful for your comments on room cleanliness and amenities and are glad that these aspects met your expectations, aligning with our aspiration to offer a stylish and comfortable retreat for the urbanite traveler.We hope that you will return on a future occasion. Best regards,Guest Service Center Management
10/10 Excellent
NICHOLE
8 avr. 2024
NICHOLE
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Center Management. le 2 mai 2024
Dear Nichole,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
Tommy G
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommy G
Séjour de 5 nuits en mars 2024
Réponse de Guest Service Center Management le 8 avr. 2024
Dear Tommy G,It is a real reward to receive such a great review.We are elated to hear that our attentive service met your expectations and that you found comfort in our rooms. Your commendation on the room cleanliness and the overall condition of our hotel is much appreciated. It is delightful to know that our team's dedication to service excellence contributed positively to your experience. Your observations are a testament to our aspiration to provide experiences that transcend mere accommodation, and we are glad that our contemporary European influence and Mediterranean style resonated well with you.We look forward to welcoming you for another pleasant stay. Best wishes,Guest Service Center Management
10/10 Excellent
Aleksandr
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aleksandr
Séjour de 2 nuits en mars 2024
Réponse de Guest service center management le 12 avr. 2024
Dear Aleksandr ,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
8/10 Bien
MARILU
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARILU
Séjour de 5 nuits en mars 2024
Réponse de Guest Service Center Management le 4 avr. 2024
Dear Marilu,Thank you for taking the time to provide us with your feedback.We truly value the satisfaction of our guests during their time with us, and it is unfortunate to read that your expectations were not completely met. Please rest assured that your comments have been taken into consideration.We do hope to have the opportunity to welcome you back in the future. Best regards,Guest Service Center Management
10/10 Excellent
Reuben
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reuben
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Center Management. le 1 avr. 2024
Dear Reuben,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
Santo
24 mars 2024
Santo
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Center Management. le 15 avr. 2024
Apreciable Santo,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
10/10 Excellent
Rajeev
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rajeev
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Center Management. le 1 avr. 2024
Dear Rajeev,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
John
20 mars 2024
John
Séjour de 4 nuits en mars 2024
Réponse de Guest service center management le 12 avr. 2024
Dear John,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
10/10 Excellent
Noyem Nona
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noyem Nona
Séjour de 3 nuits en mars 2024
Réponse de Guest service center management le 12 avr. 2024
Dear Noyem Nona ,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
2/10 Horrible
Michael
16 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Michael
Séjour de 3 nuits en mars 2024
Réponse de Yared Reding, Aura Manager le 18 mars 2024
Dear Sir, Thank you for taking the time to let us know your opinion of your recent stay.We appreciate your feedback and apologize for the inconvenience you faced regarding the payment issue. We endeavour to provide an excellent standard for our guests and will be sure to address this matter with our team to avoid a similar situation in the future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Yared Reding, Aura Manager
10/10 Excellent
Reed
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reed
Séjour de 4 nuits en mars 2024
Réponse de Yared Reding, Aura Manager le 17 mars 2024
Dear Reed,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that the location and views met your highest expectations, providing a perfect backdrop for your stay. The vibrant atmosphere of our upscale beach club is indeed designed for those seeking an aspirational experience, where the Mediterranean-inspired indulgence meets contemporary luxury. Our dedicated team strives to ensure every guest enjoys pristine room cleanliness, top-tier hotel condition, and exceptional service, complemented by the finest amenities. It is gratifying to know that these elements have contributed to the enjoyment of your visit.We would love to have you return in the future.All the best,Yared Reding, Aura Manager
10/10 Excellent
Gustavo
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gustavo
Séjour de 1 nuit en mars 2024
Réponse de Yared Reding, Aura Manager le 11 mars 2024
Apreciado Gustavo,Le agradecemos que nos dejara sus impresiones tras su paso por ME Cabo.Nos complace enormemente que haya disfrutado de la pulcritud de su habitación, el impecable estado del hotel, el servicio de primera y las amenidades de su habitación. Cada detalle está pensado para evocar ese estilo mediterráneo que nos inspira y ofrecer una experiencia que trasciende la simple estancia, convirtiéndonos en un destino cultural de renombre donde ME es el lugar ideal para ser visto.Estaremos encantados de poder darle la bienvenida de nuevo en otra ocasión. Un saludo cordial,Yared Reding, Aura Manager
10/10 Excellent
George, Anaheim
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 6 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 11 mars 2024
Dear George,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that our strategic location near the marina and local attractions added convenience to your stay. It is gratifying to know that the cleanliness of our rooms and hotel condition met your expectations, and that you found our service to be impeccable. Our aim is to offer an experience that transcends mere accommodation, inspired by Mediterranean style and the vibrant culture of contemporary Europe, making ME the place for the stylish urbanite traveler to be seen.We hope to welcome you back.Best wishes,Yared Reding, Aura Manager
2/10 Horrible
DARREL
29 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
DARREL
Séjour de 9 nuits en février 2024
Réponse de Guest Service Center Management. le 21 mars 2024
Dear Darrel,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.
10/10 Excellent
Emily
Voyage en groupe
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 29 févr. 2024
Dear Emily,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It is also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to seeing you again on your next stay.Best wishes,Yared Reding, Aura Manager
10/10 Excellent
Laron, Midway
27 févr. 2024
Laron
Séjour de 2 nuits en février 2024
Réponse de Guest Service Center Management le 21 mars 2024
Dear Laron,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
Art
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Art
Séjour de 2 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 26 févr. 2024
Dear Art,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you found our pool area vibrant and enjoyable during the evening. Our aim is to offer an aspirational experience, blending the lively Mediterranean ethos with the dynamic spirit of Los Cabos. It is wonderful to know that our commitment to cleanliness and service met your expectations, providing that stylish urbanite retreat we’re known for. We appreciate your positive feedback on our hotel's condition and the amenities provided in our rooms, designed to enhance the contemporary European culture inspired stay for all our guests.We hope to welcome you again. Best wishes,Yared Reding, Aura Manager
10/10 Excellent
William
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 25 févr. 2024
Dear William,Thank you for such a positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon for another enjoyable experience.Best wishes,Yared Reding, Aura Manager
4/10 Médiocre
kemi
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
kemi
Séjour de 4 nuits en février 2024
Réponse de Guest Service Center Management le 20 févr. 2024
Dear Kemi,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.
10/10 Excellent
Christina
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 4 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 20 févr. 2024
Dear Christina,Many thanks for this high rating.We are thrilled to hear that our proximity to the cultural vibrancy and conveniences of downtown Cabo, as well as the Marina, added value to your stay. It is gratifying to know that our location on Cabo's finest beach met your expectations for an aspirational experience. Our team takes great pride in maintaining our accommodations to ensure an environment that reflects our commitment to artistry and Mediterranean-inspired luxury. Your satisfaction with our service is a testament to our team's dedication to providing a stay that transcends mere accommodation.We look forward to welcoming you back on a future occasion.Best regards,Yared Reding, Aura Manager
10/10 Excellent
Israel
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Israel
Séjour de 4 nuits en février 2024
Réponse de Yared Reding, Aura Manager le 19 févr. 2024
Dear Israel,Thank you for your kind feedback.We are thrilled that the breathtaking views upon entering our establishment left a lasting impression on you. Our team, particularly Giovanni, is delighted to have contributed to your wonderful stay, offering attentive and friendly service that lives up to the aspirational experiences we strive to provide. It is heartening to know that our dedication to sophistication and the contemporary European culture that inspires us resonated so deeply with you. Your commendations on the impeccable cleanliness, outstanding hotel condition, excellent service, and room amenities affirm that we are upholding the high standards synonymous with our brand.We look forward to seeing you again soon, Kind regards,Yared Reding, Aura Manager
10/10 Excellent
Dave
12 févr. 2024
Dave
Séjour de 2 nuits en février 2024
Réponse de Guest Service Center Management. le 14 févr. 2024
Dear Dave,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
James W
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James W
Séjour de 4 nuits en février 2024
Réponse de Guest Service Center Management. le 12 févr. 2024
Dear James W,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
JOSE
12 févr. 2024
JOSE
Séjour de 1 nuit en février 2024
Réponse de Guest Service Center Management le 13 févr. 2024
Apreciable José,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
10/10 Excellent
Jazmin
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jazmin
Séjour de 4 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 6 févr. 2024
Dear Jazmin,Many thanks for this high rating.We are delighted to hear you enjoyed our prime location, nestled on the swimmable shores of El Médano beach and a short promenade away from the heart of Cabo San Lucas. Your appreciation of the ease of access to local dining and the marina is reflective of our aspiration to offer not just accommodation, but an enriching cultural encounter. It is gratifying to know that the cleanliness of your room, the condition of our hotel, and the service provided by our team met your expectations and contributed to a memorable stay. These are the core aspects of our philosophy to deliver an experience that transcends the ordinary, inspired by the contemporary European culture and Mediterranean style, ensuring ME is indeed the place to be seen.We look forward to welcoming you back on a future occasion. Best wishes,Yared Reding, Aura Manager
8/10 Bien
Ryan
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 6 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 26 janv. 2024
Dear Ryan,Thank you for your kind review.We are thrilled to hear that the cleanliness, hotel condition, and service met your expectations. It is our aim to offer an aspirational experience, and we're delighted that these aspects contributed positively to your stay. Our room amenities are thoughtfully curated to enrich your visit, and we appreciate your recognition of their quality. We note your comment on our dining pricing and strive to provide value through our unique culinary offerings, inspired by Mediterranean style and contemporary European culture, which are part of the vibrant ME atmosphere.We hope to welcome you back.Kind regards,Yared Reding, Aura Manager
10/10 Excellent
Mike
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 4 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 23 janv. 2024
Dear Mike,Thank you for taking the time to review your stay.We are thrilled to hear that you found our resort beautiful and our customer service exceptional. It is our pleasure to provide a vibrant atmosphere where music complements the setting without being intrusive. We are glad that it enhanced your stay rather than detracted from it. We understand that the area's prices can be a concern, and we strive to ensure that our guests receive the utmost value in every aspect of their stay. Regarding the vendors, their presence is indeed part of the local charm, and we appreciate your understanding on this matter.We look forward to welcoming you back on a future occasion. Best wishes,Yared Reding, Aura Manager
10/10 Excellent
Ernest
22 janv. 2024
Ernest
Séjour de 5 nuits en janvier 2024
Réponse de Guest Service Center Management le 12 févr. 2024
Dear Ernest,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
Marc
20 janv. 2024
Marc
Séjour de 4 nuits en janvier 2024
Réponse de Guest Service Center Management le 12 févr. 2024
Dear Marc,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
10/10 Excellent
Kye, Encinitas
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kye
Séjour de 2 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 16 janv. 2024
Dear Kye,Thanks for taking the time to share your opinions on your visit to our hotel.We are thrilled to hear that you enjoyed the vibrant atmosphere at our pool area and the presence of the DJ, enhancing the weekend vibe. It is also gratifying to know that our room offerings, complete with daily service, met your expectations.We take note of your comments regarding the pricing of our pool-side food and beverage service. While our prices reflect the high-quality ingredients and the exceptional service we strive to provide, we understand that value perception varies for each guest.We appreciate your positive feedback on our hotel's cleanliness, overall condition, and the amenities provided in the rooms.Yared Reding, Aura Manager
10/10 Excellent
Dikla
Voyage en couple
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dikla
Séjour de 3 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 9 janv. 2024
Dear Ms Dikla, Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.Thank you again; we hope to welcome you back soon.Kind regards,Yared Reding, Aura Manager
8/10 Bien
Alexandra
7 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 5 nuits en décembre 2023
Réponse de Guest Service Center Management. le 16 janv. 2024
Dear Alexandra,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
8/10 Bien
JILLIAN, San Juan Capistrano
Voyage en famille, Voyage en groupe
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JILLIAN
Séjour de 2 nuits en décembre 2023
Réponse de Yared Reding, Aura Manager le 8 janv. 2024
Dear Jillian,Thank you very much for your review.We are delighted to hear that you appreciated the beauty of our grounds and accommodations. Our aim is to provide a unique and memorable experience, and we're glad that these aspects stood out during your stay. Regarding the resort fees and taxes, we strive to be transparent with our pricing, and these are aligned with the exceptional quality and range of services we offer, including our prime location and high-end amenities detailed on our information sheet. We acknowledge that our culinary offerings and spa treatments are priced to reflect the premium experience we aspire to provide, which includes sourcing the finest local ingredients and offering a diverse range of relaxing and luxurious treatments. As for the convenience of our location, we're just a short walk from the vibrant downtown area, providing both tranquility and easy access to local attractions. We are, however, concerned to hear about the incident involving your friend's credit card. Please rest assured that we take security very seriously, as indicated by our comprehensive security measures including CCTV and key card access. We would welcome the opportunity to discuss this matter further to ensure it is thoroughly investigated.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Yared Reding, Aura Manager
10/10 Excellent
shahram
Voyage en famille avec de jeunes enfants
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shahram
Séjour de 2 nuits en janvier 2024
Réponse de Yared Reding, Aura Manager le 5 janv. 2024
Dear Shahram,Thanks for taking the time to let us know your opinion of your stay.We are thrilled to hear that you enjoyed the beautiful resort setting and our exclusive beach access, allowing for a memorable swim. Our vibrant atmosphere, accompanied by house music, is indeed designed for those who appreciate a lively scene. We also take pride in our commitment to cleanliness and overall hotel condition, ensuring a pristine environment for our guests. While we understand that our unique dining experiences and specialty items may come at a premium, we strive to provide exceptional quality and service that justifies the value. Rest assured that providing a range of options to suit various preferences is important to us.We look forward to seeing you again.Kind regards,Yared Reding, Aura Manager