Avis
6,0
6,6/10
Propreté
6,8/10
Personnel et service
5,8/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Ernest,Thank you for rating us 5 out of 5 on Expedia. We appreciate your positive feedback and are glad that you had a great experience with us. We value your support and hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
2/10 Horrible
Nick
Voyage en couple
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Nick,We're sorry to hear that your experience did not meet your expectations during your recent stay. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. If you would like to share more details about your stay or discuss any specific issues you faced, please feel free to contact us directly. We strive to continuously improve and ensure that all our guests have a positive experience.Thank you for bringing this to our attention.Sincerely,Hotel Manager
10/10 Excellent
Rosa
24 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Rosa,Thank you so much for your 5-star review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Our team strives to provide exceptional service and ensure that our guests have a memorable and comfortable stay. Your positive feedback motivates us to continue delivering the best hospitality possible.We hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Manager
2/10 Horrible
Dwayne
Voyage en groupe
2 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dwayne
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Guest,We apologize for the discomfort you experienced during your stay, especially with the room temperature. Your feedback is important, and we're sorry that we fell short in providing a comfortable environment. We will investigate the heating issue and address it promptly to ensure that future guests do not face similar challenges. If there's anything else you'd like to share or if there are ways we can make amends, please feel free to let us know. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Manager
6/10 Satisfaisant
Savannah
Voyage en groupe
17 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Savannah
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Savannah,Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion. We apologize if your experience with us fell short of your expectations. We will consider your comments and use them to improve our services. Thank you for staying with us.Sincerely, Hotel Manager
10/10 Excellent
Rosa
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Rosa,Thank you for taking the time to share your feedback. We appreciate your kind words about our management staff and apologize for the issues you encountered during your stay. Your comments are valuable, and we will address them with the relevant teams to ensure a higher standard of cleanliness and maintenance. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager
6/10 Satisfaisant
Raymond
13 janv. 2024
Raymond
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 15 janv. 2024
Dear Raymond,Thank you for sharing your rating with us. We appreciate your feedback, and we're interested in understanding more about your experience. If there are any specific aspects you'd like to highlight or areas where we can improve, please let us know. We strive to provide the best possible stay for our guests and value your insights. We hope to have another chance to exceed your expectations in the future. Sincerely, Hotel Manager
10/10 Excellent
Tammy
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tammy
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Tammy,Thank you for your kind words! We are thrilled to hear that you enjoyed our perfect location, clean rooms, and friendly staff. Your recommendation means a lot to us, and we can't wait to welcome you back for another wonderful stay.Sincerely, Hotel Manager
8/10 Bien
John
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 25 nov. 2023
Dear John,Thank you for your feedback regarding the lack of a blanket in your room. We sincerely apologize for any inconvenience caused. Our team will look into this matter immediately to ensure that all rooms are properly equipped with blankets, especially during the colder months. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
2/10 Horrible
Nathan
Voyage en couple
18 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear Nathan,Thank you for bringing these concerns to our attention. We sincerely apologize for the negative experience you had during your stay. We take cleanliness and guest comfort very seriously, and we will investigate and address these issues immediately. We understand your frustration and disappointment, and we will work diligently to rectify these shortcomings. We appreciate your feedback and will use it to improve our services. Again, we apologize for the inconvenience caused, and we hope to have the opportunity to make it right should you choose to stay with us in the future.Sincerely, Hotel Manager
10/10 Excellent
Teara
15 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Teara
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 16 nov. 2023
Dear Teara,Thank you for your feedback. We appreciate your comments regarding the pricing and breakfast options. We understand the importance of affordability and convenience during your stay. We will take your feedback into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely, Hotel Manager
6/10 Satisfaisant
Rick
Voyage en groupe
10 nov. 2023
Les points faibles : Équipements
Rick
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Rick,Thank you for your review. We're thrilled to hear that you found our beds to be comfy and cozy. Providing a comfortable and restful stay is one of our top priorities. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Marcia D
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marcia D
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 9 nov. 2023
Dear Marcia D,Thank you for your feedback! We are delighted to hear that you found our hotel to be clean, quiet, and convenient. We strive to provide a comfortable and hassle-free experience for our guests, and it's wonderful to know that we met your expectations. We appreciate your kind words and hope to welcome you back in the future.Sincerely, Hotel Manager
8/10 Bien
Kelsey
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelsey
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Kelsey,Thank you for taking the time to leave us a review! We are delighted to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back to our hotel in the future.SincerelyHotel Manager
10/10 Excellent
Chris
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Chris,Thank you for your kind review! We are glad to hear that you had a good experience at our motel. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back on your next visit.SincerelyHotel Manager
10/10 Excellent
Tobias
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tobias
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Tobias,Thank you for taking the time to leave a review! We're glad to hear that you found our hotel spacious and clean. We apologize for the lack of USB connections, but we're glad to know that there are many electrical outlets available. It's great that you enjoyed the convenience of having two reasonably priced restaurants within walking distance and easy access to expressways. We're thrilled to be considered the next best thing in terms of value for money. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.SincerelyHotel Manager
2/10 Horrible
Kim
Voyage en couple
22 oct. 2023
Kim
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Kim,Thank you for your review. We apologize for the issues you encountered during your stay. We take cleanliness and comfort seriously, and we're sorry that the sheets were stained and you found a cockroach in the room. We will address these concerns with our housekeeping team to ensure a more pleasant experience for future guests. Additionally, we appreciate your feedback regarding the mattress and will look into improving the comfort of our beds. We hope you will consider giving us another opportunity to provide you with a better stay in the future.SincerelyHotel Manager
4/10 Médiocre
Tobias
20 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tobias
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Tobias,Thank you for taking the time to share your rating. We appreciate your feedback and would love to know more about your experience to better understand how we can improve. If you have any specific concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to enhance your experience in the future.SincerelyHotel Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
20 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Guest,Thank you for your review! We appreciate your feedback regarding the bathroom area and vanity. We will take your comments into consideration as we continuously strive to improve our facilities. We're glad to hear that you felt safe during your stay and that overall, you had a good experience. We hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing our hotel.SincerelyHotel Manager
2/10 Horrible
pablo
20 oct. 2023
pablo
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 9 nov. 2023
Dear Pablo, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 Horrible
Gary
15 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Gary,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the presence of a critter in your room. We take cleanliness and pest control very seriously, and we will investigate and address this issue immediately. We appreciate your feedback and hope to have the opportunity to provide you with a more pleasant stay in the future.SincerelyHotel Manager
6/10 Satisfaisant
Rusty
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rusty
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Manager le 30 sept. 2023
Dear Rusty,Thank you for your feedback! We are glad to hear that you found our hotel to be a great value and appreciated the cleanliness. We apologize if the mattress did not meet your preferences as a side sleeper. We appreciate your input and will take it into consideration for future improvements.SincerelyHotel Manager
10/10 Excellent
Regina
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 30 sept. 2023
Dear Regina,Thank you for your kind words! We are thrilled to hear that you found our hotel to be beautiful and enjoyed the friendly and understanding nature of our staff. We strive to provide a memorable and comfortable experience for all our guests. We hope to welcome you back again in the future.SincerelyHotel Manager
10/10 Excellent
ANTHONY
9 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
ANTHONY
Séjour de 1 nuit en septembre 2023
Réponse de Manager: Piyush le 13 sept. 2023
Thank you for your feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.
2/10 Horrible
Vaibhav
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vaibhav
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 7 sept. 2023
Dear Vaibhav, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
8/10 Bien
patricia
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
patricia
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 4 sept. 2023
Dear Patricia,Thank you for taking the time to share your review on Expedia. We're thrilled to hear that you had a positive experience during your stay with us. Your 4 out of 5 rating is greatly appreciated, and we value your feedback. If there's anything specific that stood out to you during your stay, or any suggestions for improvement, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the near future, and we'll do our best to make your next visit even more enjoyable.SincerelyHotel Manager
6/10 Satisfaisant
Carl
21 août 2023
Les points forts : Propreté
Les points faibles : Équipements
Carl
Séjour de 3 nuits en août 2023
Réponse de Hotel Manager le 4 sept. 2023
Dear Carl,Thank you for your feedback on your recent stay at Scottish Inns in Kenmore, NY. We appreciate your input, and we're pleased to hear that you had some positive experiences during your stay, such as our convenient parking, efficient check-in and check-out process, room cleanliness, and daily maid service.We apologize for the inconveniences you encountered during your stay, including the lack of closet space, uncomfortable bed, thin bedspread, and absence of a blanket. We'll certainly take these concerns into consideration to improve our guests' comfort.Additionally, we regret the issues with the air conditioning unit, towel racks, slow hot water in the basin, and the cracked bathroom tile. Our maintenance team will address these promptly to ensure a better experience for future guests.We understand your budget concerns, and we'll review our pricing to ensure it aligns better with the value we provide. Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience.SincerelyHotel Manager
10/10 Excellent
PAUL, SCHENECTADY
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAUL
Réponse de Hotel Manager le 21 août 2023
Dear Paul,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be clean, quiet, and staffed with excellence. Our free parking options and economical pricing are designed to enhance your experience. We can't wait to welcome you back for another wonderful stay in the future. SincerelyHotel Manager
4/10 Médiocre
Jennet
12 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jennet
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 14 août 2023
Dear Jennet,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience at our hotel did not meet your expectations. We value your input and would appreciate more details about your stay, so we can address the issues you encountered and improve our services. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a better experience in the future.SincerelyHotel Manager
8/10 Bien
Verónica
Voyage en famille
8 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Verónica
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 12 août 2023
Estimada Verónica,Gracias por compartir sus comentarios con nosotros. ¡Estamos encantados de saber que tuvo una estadía increíble! Pedimos disculpas por las molestias relacionadas con el cierre de restaurantes. Agradecemos su comprensión y esperamos que los otros aspectos de su experiencia lo compensen. Esperamos darle la bienvenida nuevamente para otra estadía maravillosa en el futuro.AtentamenteGerente del hotel
6/10 Satisfaisant
Michael
1 août 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 7 août 2023
Dear Michael,Thank you for choosing our hotel and taking the time to leave a review on Expedia. We appreciate your feedback and are sorry to hear that your experience with us was only rated as average. Your satisfaction is important to us, and we would love the opportunity to make improvements based on your feedback. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have another chance to host you in the future and provide you with a more enjoyable stay.SincerelyHotel Manager
2/10 Horrible
Kyle
30 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Kyle
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 31 juil. 2023
Dear Kyle,Thank you for providing your feedback, Kyle. We apologize if your experience at our hotel did not meet your expectations. We would appreciate any specific details about your stay to further investigate and address the issues you encountered. Please feel free to reach out to our customer service team directly.SincerelyHotel Manager
2/10 Horrible
Gary
11 juil. 2023
Gary
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 1 août 2023
Dear Gary,Thank you for taking the time to share your feedback. We are sorry to hear that your stay with us did not meet your expectations. We would like to learn more about your specific concerns to address them accordingly. We value your feedback and hope to have another opportunity to serve you in the future.SincerelyHotel Manager
6/10 Satisfaisant
Prince
9 juil. 2023
Les points forts : Propreté
Prince
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 10 juil. 2023
Dear Prince, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
2/10 Horrible
Sri
Voyage en famille
7 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sri
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 10 juil. 2023
Dear Sri,Thank you for taking the time to leave your feedback about your recent stay. We're sorry to hear that you had a poor experience with the maintenance of our hotel and felt that the pricing was unreasonable. Please rest assured that we take every comment seriously and have already shared your feedback with our maintenance team in order to ensure that the issue is identified and addressed promptly. We hope that you will give us another opportunity to provide you with a better experience in the future. We wish you all the best and thank you again for your honest feedback.SincerelyHotel Manager
10/10 Excellent
Maria
Voyage en famille
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 10 juil. 2023
Dear Maria,Thank you for taking the time to share your feedback regarding your experience.Our team takes great pride in maintaining high levels of cleanliness and ensuring each guest feels comfortable and welcomed during their stay. We are glad to know that our efforts have not gone unnoticed and that our hotel was to your satisfaction.We appreciate your kind words, and we look forward to welcoming you back soon for another great experience.SincerelyHotel Manager
8/10 Bien
Alejandro
Voyage en famille
4 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Alejandro
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 7 juil. 2023
Dear Alejandro, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 out of 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
10/10 Excellent
Gina
1 juil. 2023
Les points forts : Propreté et personnel et service
Gina
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 3 juil. 2023
Querido invitado,Gracias por elegir quedarse con nosotros y por tomarse el tiempo para compartir sus pensamientos sobre su experiencia. Estamos encantados de saber que tuvo una muy buena estadía y que recomendaría nuestro hotel a otras personas.Nuestro equipo se esfuerza por brindar la mejor experiencia posible a nuestros huéspedes y nos complace saber que lo logramos en su caso. Si hay algo específico que le gustaría compartir sobre su estadía, no dude en comunicarse.Gracias por su recomendación, y esperamos tener el placer de atenderlo nuevamente pronto.Atentamente,Gerente del hotel
10/10 Excellent
Maria
Voyage en famille
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 30 juin 2023
Dear Maria,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your stay at our hotel met your expectations. Our team strives to deliver the highest level of cleanliness, comfort, and customer service, and we are glad that we succeeded in making your stay a pleasant one.Thank you again for choosing to stay with us. We look forward to welcoming you back soon for another enjoyable experience.SincerelyHotel Manager
4/10 Médiocre
Mitchell
19 juin 2023
Mitchell
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 23 juin 2023
Dear Mitchell,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate you taking the time to express your thoughts and concerns. We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will enable us to address them promptly and take the necessary measures to improve our services. Your satisfaction is important to us, and we want to ensure that your next visit is a more enjoyable one. Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager
2/10 Horrible
Jemel
28 mai 2023
Jemel
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 20 juin 2023
Dear Jemel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your visit. We value the opinions of our guests, as it helps us identify areas where we can improve our services. We would greatly appreciate it if you could provide us with more details about your specific concerns, such as the date of your stay and the issues you encountered. This information will assist us in addressing the matter promptly and effectively. We hope you will give us another opportunity to provide you with a better experience in the future. SincerelyHotel Manager
2/10 Horrible
Shaibu
24 mai 2023
Les points forts : Personnel et service
Shaibu
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 29 mai 2023
Dear Shaibu,Thank you for taking the time to share your recent experience at our hotel. We are disappointed to hear that we did not meet your expectations during your stay. Without additional details about your stay, we are unsure how to respond specifically to your concerns. However, we would appreciate it if you could provide any additional feedback or concerns directly to us so that we can address them appropriately.We value your feedback and take it very seriously. We hope to have the opportunity to better serve you in the future and show you our commitment to providing a comfortable and enjoyable guest experience.Sincerely,Hotel Manager
2/10 Horrible
Leland
23 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leland
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 24 mai 2023
Dear Leland,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience was unsatisfactory, and we apologize for any inconvenience or discomfort you may have encountered during your stay. We would greatly appreciate it if you could provide us with more details about the specific issues you encountered so that we can address them promptly and ensure they do not happen again in the future. Thank you again for bringing these matters to our attention, and we hope to have the pleasure of welcoming you back and providing you with a truly enjoyable experience.SincerelyHotel Manager
8/10 Bien
Rosilia
23 mai 2023
Les points forts : Personnel et service
Rosilia
Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 24 mai 2023
Dear Rosilia,Thank you for taking the time to share your feedback with us. We appreciate your review and value your opinion. We are glad to hear that your overall experience at our hotel was satisfactory. However, we strive for excellence and are always looking for ways to improve. We would greatly appreciate it if you could provide us with more specific details about your stay, such as the areas where we could have done better or any particular aspects that stood out to you. Thank you once again for choosing our hotel. We appreciate your patronage and hope to serve you better in the future.SincerelyHotel Manager
2/10 Horrible
nick
Voyage en famille
1 avr. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and not safe
nick
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 3 avr. 2023
Dear Nick,We apologize for the unpleasant experience you had during your recent stay with us. It is unfortunate that we fell short of your expectations in terms of cleanliness and comfort. Please know that we take these matters seriously and we have already addressed these issues with our housekeeping and front desk teams to ensure that such incidents do not happen again in the future.We appreciate your feedback as it helps us improve our services and facilities. We hope that you will consider giving us another chance to serve you better in the future.SincerelyHotel Manager
10/10 Excellent
Joey
20 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joey
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 25 mars 2023
Dear Joey, Thanks for the stay and for the great feedback for giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
6/10 Satisfaisant
Chris
Voyage en famille
21 févr. 2023
Chris
Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 22 févr. 2023
Dear Chris, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 Horrible
Chris
Voyage en couple
24 déc. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Manager le 26 déc. 2022
Dear Chris,Thank you for taking the time to provide your feedback. I am sorry to hear you had a negative experience at our establishment. We take customer service and cleanliness seriously and we apologize that your experience did not match our standards. We would appreciate if you could provide more information about your experience so that we can address the issue and improve our services for future guests. SincerelyHotel Manager
6/10 Satisfaisant
Nathan, Chicago
4 déc. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Nathan
Réponse de Hotel Manager le 5 déc. 2022
Dear Nathan,Thank you for taking the time to share your feedback. Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We are sorry to hear about the dirtiness of the floor in your room. We strive to maintain the highest standards of cleanliness, and we will be sure to address this issue with our housekeeping staff. We hope that you will give us the opportunity to provide you with a better experience the next time you stay with us.SincerelyHotel Manager
10/10 Excellent
Blake
Voyage en groupe, Voyage en couple
15 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blake
Séjour de 1 nuit en novembre 2022
Réponse de Hotel Manager le 21 nov. 2022
Dear Blake,Thank you so much for your kind words - we're so happy to hear that you enjoy staying with us and that you find our rooms clean and comfortable! We always do our best to work with our guests and make sure they have a pleasant stay, so we're glad to hear that we've been able to do that for you. We hope you'll continue to choose us when you need a place to stay in the area!SincerelyHotel Manager