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Avis sur Santa Ynez Valley Marriott

3.5 out of 5
Santa Ynez Valley Marriott
555 McMurray Rd, Buellton, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 469 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 280 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleaned sand quite
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Neda

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de SYV FD TEAM le 22 mai 2024
Thank you Neda, for your review! Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

10/10 Excellent

Monika C

Les points forts : Infrastructures et conditions de l’hébergement
Very nice property. Rooms were large and I liked the balcony
Séjour de 1 nuit en mai 2024
Réponse de SYV FD TEAM le 22 mai 2024
Thank you Monika, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

8/10 Bien

Marv

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property needs better signs to navigate and elevators is inconvenient for many units
Séjour de 1 nuit en mai 2024
Réponse de SYV FD TEAM le 8 mai 2024
Dear Marv,Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We strive to exceed your expectations and will share your concerns with the appropriate department. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherri at the front desk was extremely accommodating and very friendly at check in. She went above and beyond to make sure we were taken care of.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Managment le 3 mai 2024
Thank you so much for recognizing our Front Office Supervisor. We hope we get to host you soon in the near future.

10/10 Excellent

Anne

Séjour de 2 nuits en décembre 2023
Réponse de SYV FD TEAM le 22 mai 2024
Thank you Anne, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Fernando

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de SYV FD TEAM le 21 avr. 2024
Thank you Fernando, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Henry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here multiple times. Usually get a decent rate and away from all the congestion in downtown solvang but only a 5 min car ride. Very clean and nice facility.
Séjour de 1 nuit en avril 2024
Réponse de SYV FD TEAM le 14 avr. 2024
Thank you John, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Laura

Séjour de 1 nuit en avril 2024
Réponse de SYV FD TEAM le 28 avr. 2024
Thank you Laura, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Siomara

Voyage en famille avec de jeunes enfants, Voyage en famille
Excellent!!
Séjour de 1 nuit en avril 2024
Réponse de SYV FD TEAM le 8 avr. 2024
Thank you Siomara, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Alex

Séjour de 1 nuit en avril 2024
Réponse de SYV FD TEAM le 24 avr. 2024
Thank you Alex, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

8/10 Bien

Erika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay but they allowed a dock to bark for hours on end after the owners left the dog behind and they disrupted everyone else.
Séjour de 1 nuit en décembre 2023
Réponse de SYV FD TEAM le 29 mars 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We strive to exceed your expectations and will share your concerns with the appropriate departments. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

10/10 Excellent

Lisa

Séjour de 1 nuit en mars 2024
Réponse de SYV FD TEAM le 14 avr. 2024
Thank you Lisa, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Karen, Altadena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short stay but very nice
Séjour de 1 nuit en mars 2024
Réponse de SYV FD TEAM le 29 mars 2024
Thank you Karen, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

6/10 Satisfaisant

Chanda

Séjour de 1 nuit en mars 2024
Réponse de SYV FD TEAM le 14 avr. 2024
Thank you Chanda, for your review!

10/10 Excellent

Rich

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoy this hotel and visit usually once a year to visit daughter and stay 5 or 6 days. We like the older hotels because the rooms are larger and you have time to relax and breathe. The price is a little expensive but we will continue staying unless the hotel is no longer competitive.
Séjour de 4 nuits en mars 2024
Réponse de SYV FD TEAM le 19 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Santa Ynez Valley Marriott.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de SYV FD TEAM le 16 mars 2024
Thank you Marco, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly
Séjour de 1 nuit en mars 2024
Réponse de SYV FD TEAM le 10 mars 2024
Thank you Greg, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

John F.

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This our third time staying at the Hotel; we find it very convenient to the wineries and to the Danish town of Slovang. The room was really nice and reasonable. Will stay there again, in the future.
Séjour de 2 nuits en février 2024
Réponse de SYV FD TEAM le 28 févr. 2024
Thank you John F., for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

8/10 Bien

Froylan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien
Séjour de 1 nuit en février 2024
Réponse de SYV FD TEAM le 28 févr. 2024
Thank you Froylan, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de SYV FD TEAM le 28 févr. 2024
Thank you Teresa, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de SYV FD TEAM le 14 févr. 2024
Thank you Teresa, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Warren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de SYV FD TEAM le 14 févr. 2024
Thank you Warren, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Rhodessa Mae

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location, very accessible to lots of food places.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 12 févr. 2024
Thank you Rhodessa Mae, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 2 févr. 2024
Thank you Carl, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Ariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will definitely be back! Staff was very friendly and helpful throughout the hotel. Outdoor patio was nice with lots of games to enjoy outdoors. Walking distance to Firestone and McDs for the kids.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 30 janv. 2024
Thank you Ariana, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Lillian

Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 22 mars 2024
Thank you Lillian, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

6/10 Satisfaisant

Jorge

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
I would have liked it if it would have been more clean. More communication when needing more things in the room such as, pillows, bedsheets etc.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 30 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We strive to exceed your expectations and will share your concerns with the appropriate departments. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 22 mars 2024
Thank you David, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

8/10 Bien

Surinder

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
The heat was not working, it was cold at night. The balcony door had a leak at the door seal and a lot of cold air was coming in. The shower curtain was not tucked in result the water was coming out of the tub on the floor.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD TEAM le 30 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We strive to exceed your expectations and will share your concerns with the appropriate departments. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

4/10 Médiocre

Jeff

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
When we were checking iin the desk clerk told us to go into the lobby to book online to save money. Ok thanks. When we went back to the desk to finish, he told us that because we booked online they would not record our loyalty number. We mentioned that we did not pay the $10 online for breakfast. He said we should have because now it was going to cost us $29.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Managment le 24 janv. 2024
Hello, I wanted to reach out to you and get some more information regarding your reservation. Can you please let me know the last name of your reservation so I can look up the details. Did you also have a reservation, or did you create a walk in once you were instructed to book online? I apologize you were instructed to book online and not directly through our reservation line. I look forward to your response.

10/10 Excellent

Miguel

Séjour de 2 nuits en janvier 2024
Réponse de SYV FD TEAM le 12 févr. 2024
Thank you Miguel, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

6/10 Satisfaisant

Carrie

Voyage en famille
Les points forts : Équipements
For the price, this is one of the better hotels in the area during the holiday season. This Marriott property could use some updates. We had two rooms during our stay. The air conditioning/heating unit did not work in the first room and our other room had a sewage odor. They did attempt to remedy the issues when notified. It is great that the hotel has a bar and restaurant on site.
Séjour de 2 nuits en décembre 2023
Réponse de SYV FD Team le 20 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We hope to welcome you back when your travel brings you back to the Buellton area.

6/10 Satisfaisant

Shelley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Servers needed in lounge. One person acting as bartender, host, server, manager. There was a pretty full bar and 20 seated for meals. Always have 2 on, at least. Also, we went to order more and told the cook closed kitchen to take his break. What? During dinner service hours? So, we didnt get more food. Maybe 2 cooks, too. The server wouldnt write anything down. Our party of four had 10 minutes to wait for menus, a forgotten coke ( Grandma) a forgotten cocktail ( husband) and totally skipped my Husband's Award-winning chil verde. She ordered it and it arrived after 2 entrees were eaten. Then my daughter ordered a burger but told no, cook's on break. Had to ask for check twice. Never offered another round, coffee, or dessert. My cranberry soda was grenadine like a Shirley Temple the second time...sigh. We had a similar experience here when we came NYEve. Things could be great with adequate coverage or management touchingvtables to turn the ship around. We spent $850 on two rooms and one dinner, 2 breakfasts, one nightcap round. So, 900 plus dollars. I wish we could recommend but if it improves please call me and I will try again. The facilities are gorgeous and I shared some of this and check-in problems with management I met on prem in morning. Thanks. We love the pool and gym. Both out of towels, tho on Monday.
Séjour de 2 nuits en janvier 2024
Réponse de SYV FD Team le 20 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We strive to exceed your expectations and will share your concerns with the appropriate departments.Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

6/10 Satisfaisant

Ivis

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
We appreciate your feedback. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

10/10 Excellent

Jason

Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
Thank you Jason, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Weston

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
Thank you Weston, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

8/10 Bien

Kent, Oro Valley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
We appreciate your feedback. Thank you for your honest review, we hope you can give us another chance when your travels bring you to Buellton.

6/10 Satisfaisant

Victor

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The heater was not working in my room. I Asked for another blanket & every thing was fine.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
Thank you Victor, for your review. We do apologize for any inconvenience during your stay. We will pass along your information to the appropriate department to address your concerns.

8/10 Bien

Kimberley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff was wonderful, all of them! The room was big and clean. The bed was super comfy. I didn't like the open shower too much as the entire bathroom floor got slippy after a shower.
Séjour de 2 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Kimberley, for your review! We are so happy you enjoyed your stay.We do apologize for any inconvenience during your stay. We will pass along your information to the appropriate department to address your concerns. We look forward to welcoming you back in the near future!

10/10 Excellent

Silvia, downey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Silvia for your stay! We are so excited you enjoyed your stay. We look forward to welcoming you in the future!

8/10 Bien

Silvia, downey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was in a quiet and safe location. Close to shops and dining.
Réponse de SYV FD Team le 17 janv. 2024
Thank you Silvia for your stay! We are so excited you enjoyed your stay. We look forward to welcoming you in the future!

8/10 Bien

Gabriela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, but needs works
Carpet needs to changed I was bitten by fleas. The buffet needs to be done better the milk was expired. Food was dry.
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We hope to welcome you back when your travel brings you back to the Buellton area.

4/10 Médiocre

Clayton

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Sadly, the room's toilet did not work and also had someone else's residual urine on it. This was brought to the attention of desk staff, but a repair was not performed before check-out. At check out, desk staff was also asked if they could discount the room, or perhaps add a future Marriott discount. They refused and said to "contact Expedia" since the reservation was performed via that service and that "we cannot do anything."
Séjour de 1 nuit en janvier 2024
Réponse de SYV FD Team le 17 janv. 2024
Thank you Clayton for your review. We do apologize for any inconveniences during your stay. We will ensure that our staff is retrained to prevent this from happening moving forward. We will pass along your information to the appropriate department to address your concerns. Thank you.

10/10 Excellent

david, Garden grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you David for your stay! We are so excited you enjoyed your stay. We look forward to welcoming you in the future!

6/10 Satisfaisant

Carolyn

Voyage en famille
Some of the pillow cases and sheets were dirty. The door to the bathroom didn’t close all the way so you can see the person on the toilet and the shower curtain was too short so the water came out of the shower.
Séjour de 2 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you very much for taking the time to share your recent experience at our hotel. We are sincerely sorry to learn about the challenge you encountered. Your comfort is paramount to us, and I am genuinely sorry that this issue impacted your stay. We hope to welcome you back when your travel brings you back to the Buellton area.

8/10 Bien

Olga

Séjour de 1 nuit en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Olga for your stay! We are so excited you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excellent

Timothy, La Mesa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close
Séjour de 2 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Timothy for your stay! We are so excited you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excellent

Nitesh

It was great staying at this hotel.
Séjour de 1 nuit en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Nitesh, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!

10/10 Excellent

Deanna

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Love California
We had a wonderful stay!
Séjour de 2 nuits en décembre 2023
Réponse de SYV FD Team le 17 janv. 2024
Thank you Deanna, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!