Hall
Vérifier la disponibilité

Avis sur Best Western Plus Buda Austin Inn & Suites

2.5 out of 5
Best Western Plus Buda Austin Inn & Suites
15295 Highway 35, Bldg 900, Buda, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 607 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Michel Ange

Séjour de 1 nuit en mars 2022

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location at a good price for the quality.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Michael,We are glad to hear that you found our hotel's location and pricing satisfactory during your stay. We hope to welcome you back in the future for another enjoyable experience!

2/10 Horrible

Jeffrey

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Food bag in the trash can smelled like onions and a white claw can in the sink. Worst bed EVER! Felt literally like a sack of potatoes. Worst nights sleep in recent memory.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Jeffrey,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address this with our housekeeping team. We regret to hear that the comfort of your bed did not meet your expectations and affected your sleep quality.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are newer and with a lot of room!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 10 mai 2024
Hello Michelle,We are delighted to hear that you appreciated the spaciousness and modern design of our rooms. Your comfort and satisfaction are our top priorities, and we are pleased to know that we met your expectations. Thank you for sharing your positive experience with us – we look forward to welcoming you back in the future!

6/10 Satisfaisant

JANA

Voyage d’affaires
Les points faibles : Personnel et service et équipements
HAD TO WAIT A LONG TIME ON SOMEONE TO COME TO DESK TO CHECK IN, BATHROOM WAS NOT STOCKED PROPERLY, ROOMS JUST LOOK CHEAP...........DEFINITELY NOT WORTH THE COST......
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello JANA, We regret to hear about the inconvenience you experienced during your stay. Guest feedback is valuable to us and will be shared with the relevant departments for review. Your comments will help us improve our services for future guests.

10/10 Excellent

Jacoby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the location by EVERYTHING
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Jacoby,We're thrilled to hear you enjoyed our convenient location near everything in the area. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another great stay soon!

8/10 Bien

barry

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello barry,We are delighted to hear you enjoyed your stay with us! If you have any further thoughts to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Satisfaisant

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Ronald,We appreciate you choosing to stay with us. If you encountered any concerns during your visit, please don't hesitate to contact us directly so we can address them. We hope to welcome you back in the future for an even better experience!

8/10 Bien

Lauren

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked the room I was in and it looked nicer than most hotels I’ve stayed in at this price range. If felt safe and clean, my only complaint was the staff were not always available and didn’t seem as engaging as other hotels, but they were still nice. Would stay here again
Séjour de 1 nuit en avril 2024
Réponse de Manager le 24 avr. 2024
Hello Lauren,We are thrilled to hear that you enjoyed your room and felt safe and comfortable during your stay. We appreciate your feedback on our staff availability and engagement and will share this with our team for improvement. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Jeremy

Séjour de 2 nuits en avril 2024
Réponse de Manager le 7 mai 2024
Hello Jeremy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels my family has stayed at in a long while.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Amy,We are thrilled to hear that you and your family enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another fantastic experience in the future.

10/10 Excellent

Shaun

Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Shaun,We are excited to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.

8/10 Bien

Karin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute Unterkunft
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Karin,Wir freuen uns, dass Sie eine gute Unterkunft bei uns hatten. Über Tipps und Verbesserungsvorschläge freuen wir uns immer – gerne können Sie sich direkt an unser Management wenden. Vielen Dank für Ihr Feedback.

10/10 Excellent

wenjin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed one night at this hotel on a road trip and I was pleased with my experience.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello wenjin,We are delighted to hear that you had a pleasant stay during your road trip. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Shaun

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Shaun,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Maria

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I always stay here during holidays or work trips.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Maria,We appreciate your loyalty and thank you for choosing our hotel for your stays. If there's anything we could improve on, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 Excellent

Wanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un hotel tipo boutique. El personal muy atento. Buen desayuno y las habitaciones estupendas. Me encantó
Séjour de 3 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Wanda,Nos complace saber que disfrutó de su estancia en nuestro hotel boutique y que nuestro atento personal, delicioso desayuno y estupendas habitaciones cumplieron con sus expectativas. ¡Esperamos darle la bienvenida nuevamente en el futuro cercano!

10/10 Excellent

jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for our trip
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Hello jason,We are glad to hear that our hotel was a perfect choice for your trip. Your satisfaction is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Tonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Tonya,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back on your next visit.

10/10 Excellent

Ramiro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is conveniently located to my destination.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello Ramiro,We are pleased to hear that our hotel's location was convenient for your visit. We appreciate your feedback and hope to welcome you back in the future.

4/10 Médiocre

Jose

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No sheets on bed/ changed rooms- both cilthy. Mold in shower, pubic hair on toilets, poo and blood stained couch. Broken tiles, light walls with noise carrying sound. Not enough towels, one small soap
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Jose, Thank you for sharing your feedback with us. We appreciate you bringing these matters to our attention as we strive to improve our guests' experience. It's essential for our team to be aware of such issues so that they can address them promptly. We recommend contacting our management team for further assistance regarding your recent stay.

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not bad at all and only 15 mins. from downtown ATX!
Réponse de Manager le 14 mars 2024
Hello Mark,We are pleased to hear that our convenient location met your needs. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Luis,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Barbara, Garland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We appreciate the access to Austin yet not being in the Austin traffic.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Barbara,We are pleased to hear you enjoyed the convenient location of our hotel outside of the city center. Your positive feedback on our peaceful setting away from the city hustle is important to us. Thank you for taking the time to share your experience with us.

8/10 Bien

Velma

Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Velma,We are delighted to hear that you had a pleasant stay with us! Please don't hesitate to reach out to us directly if you have any further feedback to share. We look forward to welcoming you back soon for another enjoyable experience at our hotel!

10/10 Excellent

monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El desayuno estuvo muy bien, mejor que el desayuno en otros hoteles y todo muy limpio y ordenado, los empleados fueron muy atentos
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello monica,Agradecemos sus amables comentarios sobre nuestro desayuno y la limpieza del hotel, así como el servicio atento de nuestro personal. Esperamos haber cumplido con sus expectativas durante su estancia. ¡Esperamos darle la bienvenida de nuevo en el futuro!

10/10 Excellent

ROSA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived realkt late and the front desk reception was very helpful and nice and got us our room right away.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello ROSA,We're thrilled to hear about your positive experience with our front desk team. Our staff always strives to provide efficient and friendly service to all our guests. Should you have any more feedback or need assistance in the future, please feel free to reach out.

8/10 Bien

Fernando

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 mars 2024
Hello Fernando, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Satisfaisant

Levina

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Levina, We appreciate you choosing to stay with us. Please feel free to reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and strive to provide the best experience for all our guests.

8/10 Bien

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a happy camper here. Will stay again! 🙂
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 mars 2024
Hello Juan,We are delighted to hear that you had a positive experience with us and look forward to welcoming you back in the future! Your satisfaction is our top priority.

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Comfortable
Séjour de 1 nuit en février 2024
Réponse de hiren le 14 févr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice experience
Hotel was nice didn’t have any issues clean and pleasant service
Séjour de 1 nuit en février 2024
Réponse de Hiren le 14 févr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

AJ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hiren le 14 févr. 2024
Thank you for completing the survey regarding your stay at our property.

8/10 Bien

Sana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hiren le 14 févr. 2024
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

8/10 Bien

Sonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed that the restroom didn’t have a shower curtain and had to ask for it twice.
Séjour de 2 nuits en février 2024
Réponse de Hiren le 14 févr. 2024
Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

April

Séjour de 1 nuit en février 2024
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent for the $
Séjour de 1 nuit en février 2024
Réponse de Hiren le 14 févr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good breakfast
Séjour de 2 nuits en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Horrible

javier

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wl hotel es un hitel normal no esta mal , se puede estar. Pero al ir a desuyunar el empleado del desayuno fue un maleducado y grosero , el destruyo li bueno que uno pueda hablar del hotel Soy graduado universitario en Turismo, trabaje muchos anos en hoteleria y turismo Las personas que trabajan en este tipi de trabajos deben aprender a tratar con el publico. Y no me refuero a decir buenos dias , sino a no ser groseros como ese senor gracias
Séjour de 1 nuit en janvier 2024
Réponse de hiren le 14 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Douglas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
I enjoy the friendly front desk and location. Great place
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Alyssa

Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Hai, Homeland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access from 35.
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

2/10 Horrible

Desmond

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was extremely pleasant to interact with, unfortunately there were dead pests in the room. The noise level in my room could only be described as apocalyptic. Walls are paper thin and I wasn’t able to sleep.
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

10/10 Excellent

FRANK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Dean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to restaurants, but also close to the highway, so highway noise. Probably just our neighbors, but lots of noise next door till after 2 am. Other than that, perfect.
Séjour de 1 nuit en janvier 2024
Réponse de Hiren le 14 févr. 2024
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

10/10 Excellent

Qonda

Séjour de 1 nuit en décembre 2023
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hiren le 14 févr. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Roy

Voyage en famille
Les points forts : Personnel et service et équipements
The front office staff was very friendly on New Year's Eve and helped us improve our room and when we complained about white towels piled up in the hallway they quickly picked them up.
Séjour de 1 nuit en décembre 2023
Réponse de Hiren le 14 févr. 2024
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back to the hotel in the near future.