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Avis sur Sheraton Bucharest Hotel

5 out of 5
Sheraton Bucharest Hotel
5-7 Calea Dorobantilor, District 1, Bucharest

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 111 avis sur 204." "
Note des voyageurs de 8 (Bien), d’après 59 avis sur 204." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 204." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 204." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 204." "

9,0/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour
Très bien, accueillant et propre; en centre ville, pas besoin de voiture
Séjour de 14 nuits en août 2021

8/10 Bien

Iris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’hôtel est bien propre très confortable le point faible pour moi personnellement , c’est qu’il n’y a pas de fenêtre dans les chambres !! J’ai trouvé ça incroyable et surtout inconfortable pour moi .
Séjour de 5 nuits en août 2020
Réponse de Daniel le 20 oct. 2020
Dear Guest, Thank you for choosing the Sheraton Hotel for your trip to Bucharest and for taking the time to share your feedback with us. Our best regards, Daniel Ben-Yehuda, General Manager

8/10 Bien

REDA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020

10/10 Excellent

ELENA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellence
Elegance, personnel très accueiilant Confort, calme
Séjour de 1 nuit en août 2019
Réponse de Daniel le 30 sept. 2019
Dear Elena, Thank you for your recent visit to the Sheraton Bucharest Hotel and for your feedback. We are looking forward to welcome you again in the future. Our best regards, Daniel ben-Yehuda, General Manager

10/10 Excellent

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Très bonne restauration. Lits confortables. Personnel très serviable. Établissement et chambres très propres
Séjour de 3 nuits en janvier 2019
Réponse de Daniel le 29 janv. 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Bucharest. It was truly a pleasure to serve you. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Bucharest Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Bucharest. Sincerely, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2018
Réponse de Daniel le 8 mai 2018
Dear Guest, Thank you for your feedback. Our best regards, Daniel Ben-Yehuda, General Manager

4/10 Médiocre

Nicu

Les points faibles : Personnel et service
Très mauvais expérience.
L accueil est très désagréable. Pas de lit complémentaire pour mon enfant et pas d autres propositions. L’an seule réponse c est de cocher à trois dans le même lit. Après plusieurs minutes d attente la fille nous propose un lit. Ma joie a été d’en courte durée. Le lit été cassé et nous avons coucher 3 dans le même lit. Je n ai jamais eu d autres propositions ou solutions. Je suis un client fidèle et je détiens aussi la carte SPG. Malgre tout ça il j y a pas la possibilité de se faire respecter. Pas de service pour les bagages. Pas de navette à la aeroport. Pour un Sheraton de 5 étoiles...Plus jamais à cette hôtel. Merci de transmettre mon mécontentement.
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Yassine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel agréable
Personnel est très sympa et efficace chambre spacieuse
Réponse de General Manager le 8 mars 2017
Dear Guest, Thank you for staying with us and also for your comments. Looking forward to welcoming you back. Best regards Anda Militaru Guest Relation Officer

10/10 Excellent

Cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good, convenient to all destinations in Bucharest
Séjour de 5 nuits en mai 2024

10/10 Excellent

Claudia

Séjour de 1 nuit en avril 2024

10/10 Excellent

FADI

Perfect
Séjour de 5 nuits en février 2024

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well kept hotel and friendly staff
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Liliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ottima
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Elizabeth

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for Christmas and the Christmas brunch was fantastic! Staff are attentive, friendly and welcoming. The facilities in the hotel are great with comfortable beds. Reception are always willing to help and organise transport and tours for you. I highly recommend breakfast as there was so much variety from omelettes, crepes and cereal to continental. Location is good just 10 mins drive from the centre and 3 mins walk to the metro. There are many areas around to Lounge and chill inside the hotel. I would definitely stay here again!
Séjour de 4 nuits en décembre 2023

8/10 Bien

basel

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Alex

Les points faibles : Propreté, personnel et service, confort de la chambre
Poor service
Very bad and staff were very rude. On arrival staff attempted to give us two single beds instead of the king we booked
Séjour de 2 nuits en novembre 2023
Réponse de Silvia Balan le 8 déc. 2023
Dear Alex,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with the team, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure a better future experience. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

6/10 Satisfaisant

Ofra

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
I wouldn't say it's a 5 star hotel but it was nice. I think the room was very nice, very clean, nice view. the Staff at the dining room and at the Casino were great. The location is very nice. HOWEVER The staff at the front desk... I would give them 2 out of 5 and that's because I am nice.. So many of them but it looked like they are all new at the job (besides one or two and they weren't very pleasant or helpful as well) Just few exemples - they gave different answers to our questions, arrival and departure were not lovely, we had a full day till our flight and even though the guy at the desk the night before said we could wait at the hotel and use the pool & lounge (we payed to be in a lounge floor during our stay) when we checked out the girl told us this is not possible ... That is very cheap. Not to mention I had a birthday on one of the days - the hotel refused my partner's beg to let someone with flowers or balloons to room while we're out and that's after the hotel refused to bring even a small cake or bottle of wine or something! My partner just wanted me to enter the room after a long day out to something nice on my birthday - they not only we're very cheap and not agreeing to leave something as a small gesture - they actually did not let her pay for something like that from out of the hotel! I was just shocked. Keys not working a lot of the times and you need to go to the front desk multiple times, their system was down... Not 5 star at all - but o.k hotel
Séjour de 2 nuits en octobre 2023
Réponse de Silvia Balan le 8 déc. 2023
Dear Ofra,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with the team, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure a better future experience. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

4/10 Médiocre

Tiago

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Silvia Balan le 2 nov. 2023
Dear Tiago,I recognize your time is valuable and appreciate the feedback you have provided.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Silvia BalanPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

sergio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de Silvia Balan le 2 nov. 2023
Dear Sergio,Thank you very much for your review. It is always encouraging to hear positive feedback. We hope to welcome you again soon at Sheraton Bucharest Hotel.Sincerely,Balan SilviaPR & Marketing Manager

2/10 Horrible

A

Séjour de 1 nuit en septembre 2023
Réponse de Silvia Balan le 2 nov. 2023
Dear guest,I recognize your time is valuable and appreciate the feedback you have provided.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Silvia BalanPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

Christoph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
War für uns die ausgezeichnete Wahl
Sehr angenehmes Hotel an ruhiger Lage. Das Hotel zeichnete sich für uns mit den grossen Zimmer aus. Die Zimmer waren sehr sauber. Das Frühstückangebot war ebenfalls sehr schön. Wir können dieses Hotel sehr empfehlen. Auch ein schöner Aspekt war, der integrierte „Balkon“.
Séjour de 2 nuits en août 2023
Réponse de Silvia Balan le 2 nov. 2023
Dear Christoph,Thank you very much for your comments. It is always encouraging to hear positive feedback. We hope to welcome you again soon at Sheraton Bucharest Hotel.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Cosmin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, confort de la chambre
Nice, but a few things could be better
Located a bit north of the old town but easy to get around either by Metro or Bolt scooters and taxis. Hotel was ok, the staff were super friendly and helpful. The small pool area and gym are good although there towels left all over the floor when we used it. It did not seem 5 star and the breakfast was a bit like a service station restaurant.. lots of rude people pushing you aside and shouting at each other - maybe just the guests staying when we were there? Not a relaxing experience first thing in the morning though. Hotel was a bit dated in places. Overall value for money for what we paid though.
Séjour de 3 nuits en juin 2023

8/10 Bien

Tomasz

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location. More 4 than 5 star service.
Séjour de 4 nuits en mai 2023

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
The check-in was friendly and informative from Georgiana. The room (805) was clean and included tea/coffee an ironing board and iron. It was quiet and the bed was very comfortable. There was a good choice of breakfast food and the service was quick and friendly. Overall it was a good hotel I would recommend for anyone staying in Bucharest.
View of Bucharest from room 805
Séjour de 2 nuits en février 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Barry,Thank you very much for your comments. It is always encouraging to hear positive feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Jonathan

Séjour de 3 nuits en février 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Jonathan,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Maeve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Maeve,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Peter

Séjour de 2 nuits en février 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Peter,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

shay

Séjour de 3 nuits en janvier 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Shay,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 2 nuits en janvier 2023

10/10 Excellent

yongjun

Séjour de 5 nuits en janvier 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Yongjun,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Steve

Séjour de 1 nuit en janvier 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Steve,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

ADINA, NEW YORK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing as always. My third time in 4 months and i don’t want to book any other hotel in Bucharest. Georgiana by the desk was amazing as always . Big smile on her face, always helpful and friendly. I will be back again in 3 months.
Séjour de 4 nuits en janvier 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Adina,Thank you very much for your positive feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

8/10 Bien

levi avram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Silvia Balan le 15 mars 2023
Dear Avram,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

ADINA, NEW YORK

Séjour de 1 nuit en janvier 2023
Réponse de Silvia Balan le 8 déc. 2023
Dear Adina,Thank you very much for your feedback. We hope to welcome you again soon at Sheraton Bucharest Hotel.Sincerely,Balan SilviaPR & Marketing Manager

8/10 Bien

Giada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piscina molto bella e posizione della struttura comoda

10/10 Excellent

ADINA, NEW YORK

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing as usual. I love Sheratton every time i come to Bucharest. I will be back next month. Georgiana at the front desk was amazing and always there with a smile on her face. Her brother (bell boy, sorry i forgot his name), was amazing too. Always helpful and friendly. Really amazing to be back there thanks to them.
Séjour de 7 nuits en décembre 2022
Réponse de Silvia Balan le 12 déc. 2022
Dear Adina,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback about your recent stay at the Sheraton Bucharest Hotel.We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

8/10 Bien

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very very nice hotel
great hotel and very good location
Séjour de 4 nuits en novembre 2022
Réponse de Silvia Balan le 12 déc. 2022
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

LI, Chino Hills

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is very convenient.
Séjour de 4 nuits en octobre 2022
Réponse de Silvia Balan le 3 nov. 2022
Dear LI,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback regarding your recent stay at the Sheraton Bucharest Hotel. We hope to see you again soon.Sincerely,Silvia Balan PR & Marketing ManagerSheraton Bucharest HotelSincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

ADINA, NEW YORK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Great service.
Séjour de 5 nuits en septembre 2022
Réponse de Silvia Balan le 11 oct. 2022
Dear Mrs. Adina,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Silvia Balan PR & Marketing Manager Sheraton Bucharest Hotel

10/10 Excellent

Ryan, Maitland

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very modern, clean, safe and accommodating hotel close to the center of everything. Best hotel breakfast bar in Bucharest.
Séjour de 4 nuits en septembre 2022
Réponse de Silvia Balan le 3 nov. 2022
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback regarding your recent stay at the Sheraton Bucharest Hotel. We hope to see you again soon.Sincerely,Silvia Balan PR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2022

8/10 Bien

Avraham

Séjour de 4 nuits en septembre 2022

4/10 Médiocre

Paul

Séjour de 2 nuits en août 2022

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Friendly staff. Good location. Great price.
Séjour de 4 nuits en août 2022

8/10 Bien

Magdalena

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2022

10/10 Excellent

Salvo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Posizione ottimale, classe e personale sempre disponibile, unica pecca forse a volte dimenticanze nell aggiungere tovaglie e accappatoio nuovo
Séjour de 5 nuits en juillet 2022

8/10 Bien

Tariq

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel near centre
Nice hotel with a nice reception, check inn was good and quick , beds comfortable and decent mini bar . Would definitely re-book
Séjour de 3 nuits en juillet 2022

8/10 Bien

Mirela

Séjour de 4 nuits en juin 2022

8/10 Bien

Ammad

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 nights stay
A typical Sheraton!! Nothing different… Great location
Séjour de 5 nuits en mai 2022