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Avis sur Grand Hills Hotel & Spa

5 out of 5
Grand Hills Hotel & Spa
Charkieh Main Road, Broumana, Matn

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 16 avis sur 46." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 46." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 46." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 46." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 46." "

8,0/10

Propreté

7,4/10

Personnel et service

6,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de samer le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Saseen, New Jersey

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always try to stay at this hotel. One of my top favorite. Great Hotel with Great views. Friendly, helpful and engaging staff. (No bar service availability in winter months but other amenities make up for that.)
Séjour de 5 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 12 nuits en décembre 2019

10/10 Excellent

Elias

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2019
Réponse de Samer Hatab Front Office Manager le 12 nov. 2019
Dear Mr Elias, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 Bien

George

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 15 nuits en septembre 2019
Réponse de Samer Hatab Front Office Manager le 14 oct. 2019
Dear Mr George, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements
16 years ago was excellent. Now it’s not like before. Welfare has been reduced. It’s quite empty.
Séjour de 1 nuit en octobre 2019
Réponse de Samer Hatab Front Office Manager le 14 oct. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de samer le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de samer le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort as a whole is just amazing, the staff were very supportive
Séjour de 1 nuit en septembre 2019
Réponse de samer le 9 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great property, but it has shortage of staff, the food at cafeteria is so bad.
Séjour de 1 nuit en septembre 2019
Réponse de Samer le 9 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great Location and friendly receptionists. The bag guy did not bring our bags to the room and after 20 minutes twe went ourselves and got them
Séjour de 1 nuit en août 2019
Réponse de samer le 7 sept. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en juin 2019
Réponse de samer le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 Horrible

Wed

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
frustration
Unfortunately ,the hotel did not provide me ted room mountain view .
Séjour de 4 nuits en août 2019

6/10 Satisfaisant

Abeer

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en août 2019
Réponse de Samer le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Wed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de Samer Hatab le 24 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
House keeping was awful. Towels torn . Maintenance not existing . Cleanliness below standard
Séjour de 2 nuits en août 2019
Réponse de samer le 9 sept. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 Satisfaisant

Yasser, Bakersfield ca

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Locations Luxury ,big and swimming pool in great location
Séjour de 8 nuits en juillet 2019
Réponse de samer le 9 sept. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

STS

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whenever you raise a complaint the management tske it seriously and try to address it
Séjour de 2 nuits en août 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great, the pruve was reasonable for a 2 bedroom condo. When we checked iin, our room wasn't clean or stocked. Room service was terrible, 45 minutes wait for a coffee or a snack. No place to eat on site, only by the pool and way ubder staffed. Ove an hour to get help with luggage when checking out. STAY AWAY
Séjour de 3 nuits en juillet 2019
Réponse de adolph le 3 août 2019
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa.We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay service needs work. Nice view, great area.The music is wayyyyyy to loud at the bar that is part of the hotel. It went until 3 and was soooooo loud.
Séjour de 9 nuits en juillet 2019
Réponse de adolph le 3 août 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
My wife and 2 kids stayed in a 3 bedroom. The apartment was a great size. The water tank was not replaced the whole stay. It lacked silverware, cups dishes and coat hangers in the closet. The restaurants service was very slow.
Séjour de 14 nuits en juillet 2019
Réponse de adolph le 3 août 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service
The hotel held a public concert in the hotel courtyard from 9PM until 3AM on the night of Saturday 20th July. The volume was so loud that no hotel guest could sleep. At no time did they announce that a concert like this was taking place on hotel property to us. The hotel staff also lied to us repeatedly saying that the concert was finishing at midnight, then 1am, before it finished at 3AM. I have videos to prove this. I feel defrauded completely. I paid to stay in a hotel and they used the property to make additional revenue in the form of a concert at the expense of the comfort of all the hotel guests.
Séjour de 3 nuits en juillet 2019
Réponse de adolph le 3 août 2019
Dear Guest, I would like to thank you very much for your sincere feedback. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

hamida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
amazing
The view amazing from the room and the hotel located in prime location very recommended
Séjour de 1 nuit en juillet 2019
Réponse de adolph le 3 août 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 Satisfaisant

FadiChaccour, Lebanon

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We faced issues in the check in process. It was supposed to be at 3pm and we stayed till 4:30 to have our rooms (even though they offered us Coffee) Rooms are very clean but unfortunately the property is left since long time so you can smell humidity in the rooms (I'm talking about the apartment)
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Management le 10 juil. 2019
Dear Guest, Thank you for choosing to stay at the Grand Hills, a Luxury Collection Hotel & Spa, Broumana and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Broumana.Sincerely, ADOLPH SPIRO adolph.spiro@luxurycollection.com

6/10 Satisfaisant

Voyageur vérifié

Séjour de 5 nuits en juin 2019
Réponse de Hotel Management le 10 juil. 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2019

8/10 Bien

Elie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de Hotel Management le 10 juil. 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de samer le 23 oct. 2018
Thank you

8/10 Bien

David, Rome

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
I missed a flight connection and I called Expedia and the hotel 30 hours before arriving to amend my arrival by one day later but the hotel refused and charged me for the night I missed. The interesting part is that the hotel was not even half full and when I did the reservation there was no cancellation option rooms. This is not fair or correct as you feel that you were robed and the hotel took advantage.
Séjour de 5 nuits en août 2018
Réponse de Hotel Management le 10 juil. 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 Excellent

Nizar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We enjoyed every minute ! Fantastic service , superb location . The hotel was out of this world . We were upgraded to a suite . Everything was perfect
Séjour de 1 nuit en août 2018
Réponse de SAMER le 23 oct. 2018
Dear Mr Nizar thank you for your feedback and we look forward to welcome you back at our hotel regards

10/10 Excellent

khodor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
relaxing
it was an enjoyable day with a peace of mind
Réponse de Giuseppe Ressa le 16 avr. 2018
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa

4/10 Médiocre

Dany, lebanon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
High cost for nothing..
The cost is totally different at desk since there is VAT not including in the rate,mini bar big extra charge,etc.. Hotel costs too much without having the great facilities ..even the air you are breathing you need to pay for it.. I recommend better hotels of you are willing to pay same amount.
Séjour de 1 nuit en septembre 2017
Réponse de Giuseppe Ressa le 24 sept. 2017
Dear Guest, thank you very much for your sincere feedback. I am sorry to hear that you have not enjoyed our hotel services. It is customary in Lebanon to charge VAT on top of room rates, while Food and Beverage services have VAT included. We sincerely hope to welcoming you back in the near future. regards Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

Mo, Khobar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel Nice view
Nice hotel Nice view, design is very nice, staff are nice too
Séjour de 6 nuits en août 2017
Réponse de Giuseppe Ressa le 24 sept. 2017
Dear Guest, we are delighted to know that you have enjoyed your stay with us. Looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mesmerizing hidden garden and pleasant staff
We had a great stay at the hotel! We originally booked an apartment but when the time came for us to receive the keys (3:00pm), the apartment was still not ready. We were really disappointed, especially that my in laws were with us. However, the assistant manager, Hussein, soon arrived to resolve the situation. He upgraded us to a designer sweet, for my in laws, and two connected newly renovated rooms for us and the kids. GREAT DEAL! :)) Next morning we woke up early, had coffee at the balcony, which overlooked the royal residence (the luxurious part of the hotel) and then went down and walked in the garden. The smell of the air, the organized landscape, and the various plantations made the walk so great! I would love to go back and stay there for a couple of days and do the same experience over and over again!
Séjour de 1 nuit en juin 2017
Réponse de Giuseppe Ressa le 10 juil. 2017
Dear Guest, We would like to thank you very much for your positive review. We are delighted to hear that you have enjoyed your stay with us and our facilities and public areas. We are looking forward to welcoming you back in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Brouamana

2/10 Horrible

RogerkUS, NYUSA

Les points faibles : Infrastructures et conditions de l’hébergement
Abandoned beauty
At some point in its day this hotel must have been incredible. Our stay was very disappointing, all the facilities such as the bars, restaurants were closed supposedly because it was the off season, the only place open was the the sun pool restaurant. The staff was pleasant and well trained but down to the bare bones of staffing. They charge for parking and there was no valet most of the nights, we had to wait for the front desk or bell hop to to get our car or surrender it. there was no mention of any type of slow down do to seasonal transition. The Jacuzzi's by the pool were empty and not working,one of the four days we stayed there, there was a pool attendant that was never to be seen again. We went poolside to catch some sun on second to last day and looked for someone to get pool towels from, to no avail, we went into the restaurant and asked a waiter to get hold of someone twice, 45 minutes later no towels and we left. Also the pool was not well kept the area was not kept clean there was discarded nut shells on the floor, that were left there for days. My wife left her make up out in our rooms bathroom and it was dropped by the cleaning staff, with no explanation nor apology. We had a couples massage at the spa, that experience was also regrettable, the attendants did not seem as though they were experienced enough, LAYAL my was nice tried her best, but Pierre walked in after us and was in his Gym clothes during the massage and seemed to be in a rush and actually ans
Séjour de 3 nuits en juin 2017
Réponse de Giuseppe Ressa le 30 juin 2017
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa. During your stay we were operating 3 restaurant and 1 bar, Shisha Hills opens daily from 6pm till 1am while Sundays from 12:30pm till 1am. Pasquale, our Italian Restaurant opens from 7pm to 11:30pm Tuesday to Saturday's and Sundays from 12:30pm to 10:30pm. The Pool café operates daily from 7am till 11:30pm while the Grand Hills bar operates daily from 7am till 11pm. In addition, 24 hrs room service is available at your convenience. The pool opens daily and it is fully heated for the guest convenience. I apologies in the delay to provide you with the required towels and for the cleanliness of our public area. I will personally address this issue with the concerned head of department for immediate action. I was informed of your unhappiness with the spa offerings however I was under the impression that our Spa Manager had taken care of your concerns and had addressed them accordingly. Obviously this is not the case and I will send you an email message privately for a final resolution. You can rest assured we will improve upon your comments and we are looking forward to welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills. A Luxury Collection Hotel & Spa Broumana

8/10 Bien

Libanonfan, Saarland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxus-Hotel mit etwas Pomp in den Bergen
Ende Mai hat die "richtige" Saison in Broummana noch nicht begonnen. Deshalb waren wir als Übernachtungsgäste fast alleine, zumal Gärten etc. zum Teil noch nicht gepflegt und offen waren. Allerdings fand eine Hochzeit statt, in den Festräumen ist ganzjährig Betrieb. Beim Frühstück dagegen waren wir fast alleine, was jedoch eher ein Vorteil war: statt Buffet Tischservice, aufmerksames Personal, für Wünsche offen. vielleicht wäre es für das Hotel gut, in den schlecht ausgelasteten Zeiten preislich günstiger anzubieten und dafür etwas mehr "Leben" zu bekommen. Zudem darf man sich an einer kräftigen Prise Protz nicht stören.
Réponse de Giuseppe Ressa le 10 juil. 2017
Dear Guest I would like to thank you very much for your sincere feedback. We are glad to hear that you have enjoyed your stay with us, I have also noted your comments on pricing of Breakfast and noise from the wedding celebration. Please accept my sincere apologies for any inconveniences that it may have caused. We are looking forward welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

Dr Malika , Abu Dhabi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel luxurious and well situated.
Great neighborhood quite and peaceful. Excellent place for relaxation.I will definitely go back to this hotel and recommend it to all. It is the best one in all Beirut.
Réponse de Hotel Management le 10 juil. 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Grand Hills, a Luxury Collection Hotel & Spa

8/10 Bien

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superschyst personal, utmärkta sängar!
Fantastiskt trevlig personal. Bekväma sängar. Rent och lugnt område med mycket natur. Helt underbar utsikt från rummet! - Dyr frukost
Réponse de General Manager le 12 déc. 2016
Dear Guest, I would like to thank you very much for your positive review. I am sorry to read that you have found the breakfast to be expensive, as we strive to keep prices competitive within the current market environment. We are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel but too expensive
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
Réponse de Giuseppe Ressa - General Manager le 12 déc. 2016
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.

6/10 Satisfaisant

Tala, UK

Les points forts : Propreté et confort de la chambre
Low value of money
Low value of money expected better service .. Breakfast was not what i expected at all
Réponse de Giuseppe Ressa - General Manager le 12 déc. 2016
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
i thought it has changed after they joined the spg
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
Réponse de Giuseppe Ressa - General Manager le 12 déc. 2016
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.

10/10 Excellent

Mahmoud, Beirut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Beautiful place. Will definitely come back again
Réponse de General Manager le 12 déc. 2016
Dear Guest, I would like to thank you very much for your positive review. We are looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 Excellent

salah eddine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
peaceful stay
excellent stay, nice weather and neighborhood.
Réponse de General Manager le 12 déc. 2016
Dear Guest, I would like to thank you very much for your positive review and we are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel 7 Spa Broumana

8/10 Bien

Pateel Papazian, Beirut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Service
It was great. This is the fourth time we are staying at the hotel. I could definitely see an improvement over last year as far as the room itself.
Réponse de General Manager le 12 déc. 2016
Dear Guest, thank you very much for your sincere feedback and we are glad to hear that you have enjoyed your stay with us. We are looking forward to welcome you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 Satisfaisant

Voyageur vérifié

Réponse de General Manager le 12 déc. 2016
Dear Guest Thank you very much for your valuable feedback, we are looking forward to welcoming you back in the near future.