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Avis sur OYO Hotel Brookhaven MS Hwy 51 North

2.5 out of 5
OYO Hotel Brookhaven MS Hwy 51 North
808 US-51 NE, Brookhaven, MS

Avis

3,8
Note des voyageurs de 10 (Excellent), d’après 0 avis sur 22." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 22." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 22." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 22." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 22." "

3,6/10

Propreté

3,8/10

Personnel et service

2,8/10

Équipements

3,6/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

2/10 Horrible

Ronisha

I was refused service, had to sleep in the car
Séjour de 1 nuit en avril 2023
Réponse de Ammy le 4 mai 2023
Hi, Ronisha! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Horrible

Vy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very rude. Not accepting booking online. Got turn down for online booking and he was yelling at me. Inconvienient.
Séjour de 1 nuit en mars 2022
Réponse de Jackson le 24 mars 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson

8/10 Bien

John

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
One Night in a Small Town
Spent one night there as I was passing through. Hotel was old and very rundown, but it was clean. The staff was friendly, informative and efficient. Parking was plentiful and it seemed the area was in a safe neighborhood.
Séjour de 1 nuit en octobre 2021
Réponse de Ammy le 27 oct. 2021
Hi, John! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

6/10 Satisfaisant

Joe

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2021
Réponse de Leo le 12 mai 2021
Hi, Joe! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2021
Réponse de Leo le 23 avr. 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sad
I am so disappointed I can not even go asleep. There is roaches in the room amongst us and no Hot water for a shower- no tub in room .
Séjour de 1 nuit en février 2021
Réponse de Jaime le 25 févr. 2021
Hi, we are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jaime

2/10 Horrible

Tekesha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointed
Got it off the interstate late in the morning went to check into room and was told was unable to check in to see the fact that I have my kids with me contacted the hotel and still will not let me check in I had to get a whole Nother hotel due to the fact that they would not let me check into this hotel
Séjour de 1 nuit en janvier 2021
Réponse de Bella le 12 janv. 2021
Sorry for the unpleasant experience you had with us, Tekesha! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020
Réponse de Leo le 20 nov. 2020
Hi, Christopher! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

2/10 Horrible

Mike

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rude disrespectful dishonest and foul.
Séjour de 1 nuit en octobre 2020
Réponse de Jason le 12 oct. 2020
Hi, Mike. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jason

2/10 Horrible

Zella

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Most horrible experience EVER!!
The whole experience was horrible. When we got to the hotel, the manager/owner told us that he would not rent the room to us for the advertised price. When asked why it was on hotels.com he said, “I don’t know you have to call them.” Then he told us to go down the road.
Séjour de 1 nuit en septembre 2020
Réponse de Ammy le 18 sept. 2020
Hi, Zella! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Horrible

Charity

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible, Terrible, and More Terrible.
Terrible hotel, terrible, service, all terrible. Owners claimed computers were down and I couldn’t check In until I showed them that my booking was guaranteed and then all of a sudden their system was back up and running. Also made me pay $30 security deposit which was not refunded to me as promised. Do not waste your time at this filthy and unprofessional dump.
Séjour de 1 nuit en septembre 2020
Réponse de Peter le 11 sept. 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Peter

2/10 Horrible

Bicks

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Ammy le 21 août 2020
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara

2/10 Horrible

Demetria

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible service
Séjour de 2 nuits en juillet 2020
Réponse de Ammy le 31 juil. 2020
We are sorry for the inconvenience caused to you, Demetria! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Service
I booked a reservation at the OYO hotel on highway 51 NE in Brookhaven and they refused me and my child service stating they didn’t have any rooms vacant, when they had 4 available rooms. The owner spoke to us very rudely and then told us to go to the other OYO across town and tell them to transfer the reservation. Unfortunately that was misinformation and I could not transfer the reservation. The owner did not apologize for the inconvenience and his rude behavior. I’m actuallu glad I didn’t get to stay because upon arriving the conditions of the rooms were horrible.
Séjour de 1 nuit en juillet 2020
Réponse de Joey le 23 juil. 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Horrible Property Manager
Horrible property manager/owner who was not happy that we made our booking through hotels.com and wanted us to book directly with him (he called our personal cell phone). Once he found out that we already reserved the room through the app, he said that there are some sewer issues at the hotel and we should look for another place (after we paid in full for our stay at his property). Tried resolving the issue with OYO customer service and they couldn't care less about this situation and didn’t even try to understand what was going on.
Séjour de 4 nuits en juillet 2020
Réponse de Cheshta le 8 juil. 2020
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob

2/10 Horrible

ND, Calhoun GA

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the trashiest place I have ever had the displeasure to see It was nasty Staff member was so rude No tv service Dirty sheets and bugs in the corners Chain on door did not lock properly either
Séjour de 1 nuit en juin 2020
Réponse de Chris le 20 juin 2020
Sorry for the inconvenience, we understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Chris

2/10 Horrible

Keandra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2020
Réponse de Jason le 29 avr. 2020
Hi, Keandra.Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Jason

6/10 Satisfaisant

Chelsea

Voyage d’affaires
Séjour de 1 nuit en mars 2020
Réponse de Cheshta le 7 avr. 2020
Hi, Chelsea! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jordan

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Not the greatest
It would have been better if the room was cleaner and didn’t have an odor.
Séjour de 2 nuits en mars 2020
Réponse de Cheshta le 23 mars 2020
Hi, Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Joey

8/10 Bien

Marcus

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
About my stay
The stay was overall good
Séjour de 2 nuits en mars 2020
Réponse de Cheshta le 13 mars 2020
Delighted to know that you loved our services, Marcus! Have a pleasant day ahead :) Regards, Jose

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wasn't able to make due to car broke down and they would not refund monies.
Séjour de 1 nuit en février 2020
Réponse de Cheshta le 24 févr. 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest, be assured, we will strive to ensure better services in the future. Regards, Cheshta

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Condition
The hotel condition was not as it is in the pictures and it was holes in walls and paneling peeling off... Disgustomg rooms
Séjour de 2 nuits en février 2020
Réponse de Cheshta le 20 févr. 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta