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Avis sur Super 8 by Wyndham Brinkley

2 out of 5
Super 8 by Wyndham Brinkley
2005a N Main St, Brinkley, AR

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 84 avis sur 349." "
Note des voyageurs de 8 (Bien), d’après 110 avis sur 349." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 349." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 349." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 349." "

7,0/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Troy,We appreciate your feedback and are pleased to hear you had a nice experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

6/10 Satisfaisant

Charles, Azle

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bedspread has holes in it, toilet paper holder, falling off the wall. Toilet seat falling off.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Charles, Thank you for sharing your feedback with us. We will address these maintenance concerns to ensure a more enjoyable stay for future guests. Our team is committed to maintaining our property to high standards.

2/10 Horrible

Israel

Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 mai 2024
Hello Israel, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to reach out to us with any feedback you'd like to share so we can address any concerns you may have.

6/10 Satisfaisant

Carolyn

Voyage en famille
Room needs some upgrades.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Carolyn, Thank you for sharing your feedback with us. We appreciate your input and will pass it along to our management team for their consideration. We strive to provide the best possible experience for our guests. Your comments will help us improve our services for future stays.

8/10 Bien

Mario, Caledon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room - friendly service. Good value for your money. I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Mario,We are delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback! Our team works hard to provide excellent service and maintain a clean environment for all our guests. We look forward to welcoming you back on your next visit.

8/10 Bien

Lowell

Séjour de 1 nuit en avril 2024

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly and the property very quiet and clean
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 avr. 2024
Hello Katrina,We are thrilled to hear that you enjoyed our friendly staff and the peaceful, clean property. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or concerns, please feel free to contact our management team directly.

8/10 Bien

ALINA

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room was very clean
Séjour de 4 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello ALINA,We're delighted to hear that you found your room to be very clean during your stay with us. Our housekeeping team works hard to ensure high standards of cleanliness are maintained throughout the hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were pleasantly surprised by the cleanliness of the front lobby and friendly young man at the front desk was very helpful after our 7 hour drive. We were given a very nice room that was fresh and very clean, just like the main lobby. Such a welcome surprise.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Mary,We are delighted to hear that you enjoyed our clean lobby and helpful staff member at the front desk. It's great to know that you found your room to be fresh and very clean as well. Your positive feedback is truly appreciated.

6/10 Satisfaisant

Kristie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Kristie, We appreciate you taking the time to stay with us. If you have any feedback to share about your experience, please reach out to us so we can address any concerns. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Bien

Smith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Smith,We are delighted to hear that you had an enjoyable stay with us! If you have any further feedback to share, please feel free to contact us - we value your input.

8/10 Bien

Christina

Les points forts : Propreté, personnel et service, équipements
The room was pretty clean, room was big enough. The outside of the front office could be cleaned up more. Overall i felt safe enough to stay here.
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Christina, Thank you for sharing your feedback with us. We appreciate your comments regarding the size and cleanliness of the room. We take all feedback seriously and will share your observations about the front office area with our team for further review. We're glad to hear you felt safe during your stay and hope to welcome you back in the future.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Richard,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another outstanding stay.

6/10 Satisfaisant

Mario

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NECESIDAD EN CARRETERA
Esta muy descuidado en general. Necesita mantenimiento urgente.
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello Mario, Lamentamos que haya tenido una experiencia insatisfactoria durante su estancia en nuestro hotel. Valoramos los comentarios de nuestros huéspedes y trabajaremos para mejorar nuestras instalaciones. Agradecemos que haya compartido su opinión y esperamos la oportunidad de recibirlo nuevamente en el futuro.

8/10 Bien

lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello lori, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk lady was very courteous and efficient and went out of her way to do all she could to be of service.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello John,Thank you for taking the time to share your experience. We greatly appreciate your kind words about our front desk staff. It is our goal to provide exceptional service to all our guests, and we are delighted to hear that our team member went above and beyond to assist you. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Charles

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello Charles,Thank you for choosing to stay with us! We appreciate your positive rating and are delighted to hear that you enjoyed your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

8/10 Bien

Tombo

Séjour de 3 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Tombo, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bien

Frank

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 12 déc. 2023
Hello Frank,Thank you for choosing to stay with us! We're glad to hear that you enjoyed your stay overall. If there are any specific areas where we could have improved, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future for an even better experience.

4/10 Médiocre

Paul

I made my reservation through Expedia for $71.12 and upon arrival, Super 8 asked for my credit card. It was a night check in with employee behind protective glass and he stated my card had been denied which I thought strange that he even asked me for it since I had already booked through Expedia. He then asked me to use the outside machine to run my card and it went through fine. He said the charge would come off my card in a couple days. It did not come off and I also found there were 2 charges of $63.50 plus the $71.12 from Expedia. Will attempt to get it taken off however I don’t plan to use Expedia as I was charged more than their rate plus all the hassle of taking 2 additional charges off my statement.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Paul, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We kindly advise reaching out to our management directly to discuss the charges on your statement. We appreciate your feedback and look forward to resolving this matter.

8/10 Bien

Anthony

Voyage en famille
Les points forts : Personnel et service
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Anthony,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.

10/10 Excellent

John

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 5 déc. 2023
Hello John,We are thrilled to hear that you had a fantastic experience during your stay! It was our pleasure to provide top-notch service and ensure your satisfaction. We look forward to welcoming you back in the future for another exceptional stay.

4/10 Médiocre

Sierra

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Nosy workers and loud tenants
On three separate occasions room service walked in without knocking or announcing themselves. I was in the middle of changing at one point. Most locks are broke or almost broke on the doors and you can hear everything through the walls. It was hard to get privacy. We have a baby and getting him asleep was a challenge because room service, and the owners themselves came through and let themselves in, or people would check in and stomp or play their TVs extremely loud. If you have kids or if you’re a light sleeper I don’t recommend this place.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 17 nov. 2023
sorry for inconvenience. You stayed here 6 night in the same room. If you would have let front desk know all the issues we would have change your room and also we would have let house keeper know not to disturb you with the room service. Again sorry for all the inconvenience while you stayed with us.

10/10 Excellent

Jodie

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Jodie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Médiocre

Doris

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Checkin was at night and the front door was closed and you had to check in at a night door. Very unprofessional.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Doris,Thank you for sharing your feedback about your recent check-in experience. We apologize for any inconvenience you may have experienced due to the closed front door. Our check-in procedures at night are designed to ensure the safety and security of our guests. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Good location for a traveler
The hotel was off of the highway and thus was a perfect location as we traveled through AK. The room could use an update.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Dear Guest,Thank you for choosing our hotel as a pitstop during your travels in Alaska! We appreciate your feedback regarding the room and will take it into consideration for future renovations. We strive to provide a comfortable stay and hope you enjoyed exploring the beautiful surroundings.

4/10 Médiocre

Denise

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The toilet seat was dirty (brown smeared on the back part) and the room was not fresh smelling
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Denise,We apologize for any inconvenience during your stay. We appreciate your feedback and will address your concerns accordingly. We strive to maintain a clean and fresh environment for our guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Samuel

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 nov. 2023
Hello Samuel,Thank you for taking the time to leave us a positive review! We're delighted to hear that you enjoyed your stay with us. If you have any future travel plans, we would love to welcome you back to our hotel again.

10/10 Excellent

Mario, Caledon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay at Super 8 by Wyndham Brinkley, and I will be back next year. The room was clean, and the staff is very courteous and friendly (special mention to the young man attending the front desk when I checked-in - he advised me there was a problem with the room I had reserved, and he promptly advised me that he would place me in another room, which turned out to be an upgrade. Very pleasant young man and very efficient. Having met his father during breakfast, it was easy to see that he was following his father's teaching). Highly recommended.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 26 oct. 2023
Hello Mario,Thank you for choosing to stay with us again at Super 8 by Wyndham Brinkley! We're thrilled to hear that our clean rooms and courteous staff, especially our helpful front desk agent, contributed to a pleasant stay. We look forward

8/10 Bien

Katy

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 nov. 2023
Hello Katy,Thank you for sharing your feedback. We appreciate your positive rating and are glad to hear that you had an overall enjoyable stay. We apologize for any inconvenience you may have experienced and will take your comments into consideration to improve our services. We hope to welcome you back in the future for an even better experience.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Dear Guest,Thank you for your positive rating! We're glad to hear you had a good experience with us.

8/10 Bien

Constance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good but need blockout curtains
Clean, had everything I needed. Only complaint was window did not have blockout curtains so parking lot light shown inside making it as bright as daylight.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hi Constance,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the curtains, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Not so much...
Room was ok....wouldn't call the offering breakfast, though.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 5 oct. 2023
Dear Guest,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

2/10 Horrible

Lluviana

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Lluviana,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Satisfaisant

Andrew

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Short Night Stay
The room had a musty odor to it. Tried spraying, but seemed to stay. Also, many things needed better cosmetic repairs. Overall, staff was nice and it was just a short night. No big deal; just need to clean it up somewhat
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Andrew, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Regina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 sept. 2023
Hello Regina,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Carol,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Kiffany

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
For the price this was really good.
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Kiffany,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our price. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Médiocre

Diosa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My bum refused to sit in the toilet seat.
Séjour de 1 nuit en août 2023
Réponse de Manager le 11 août 2023
Hi Diosa,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Clean but dated
The hotel is average for the area. There were a lot of things that didn’t work or was just broken, like all of the fixtures in the bathroom, The pool was unavailable and very nasty. The Wi-Fi signal was almost nonexistent. The bed was extra firm, which made it uncomfortable for me. However, my room was very clean.
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 3 août 2023
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Carlton

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hard to understand front desk
The stay was great! Was just hard to understand the front desk guy.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 2 août 2023
Hi Carlton,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and sorry that there was a language barrier with one of out staff. We hope to have the pleasure of hosting you again soon.

6/10 Satisfaisant

Angel

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 25 juil. 2023
Hello Angel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bien

Cheryl

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 23 juil. 2023
Hello Cheryl,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Médiocre

Harry

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not the most wonderful overnight stay.
Walking in the door of this non-smoking room the first thing you noticed was the smell of cigarette smoke that they had tried to mask with some sort of deodorizer. The cigarette burns on the bed spread was also an indicator. The shower curtain had mold on it as well as the bathtub skid pad. What really burned me though was that I inadvertently left my tablet on the nightstand and when I called back in the evening of the same day of checkout I was informed the tablet had not be turned in. So I'm out that.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 20 juil. 2023
Hello Harry,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Horrible

Michelle

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay Elsewhere, Especially Women
The side of the building where the rooms are is very unkempt with trash and crumbling walls and stairs. There were a few men just hanging around outside the rooms, which made me and my friend feel really uncomfortable. The motel is also attached to a dive bar. The room had been recently updated and painted, but there were still stains on the bed linens and towels. The bathroom is very cramped and the toilet was not clean. The unclean room and the unsafe feeling was enough for us to check back out and find a different hotel for the night.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 20 juil. 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Médiocre

Siva Ram Pavan Kumar

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 20 juil. 2023
Hello Siva Ram Pavan Kumar, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Satisfaisant

Cynthia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This is an older facility. It served my purpose of having a quiet place to sleep. However, I was glad I happened to have my water shoes along as the tub was stained and looked kind of gross. The staff was accommodating and honored my request for a ground level room which was a great relief for me.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 16 juil. 2023
Hello Cynthia,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Bien

Kristie

Séjour de 1 nuit en juin 2023
Réponse de Manager le 27 juin 2023
Hello Kristie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Horrible

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I intended to Pay Cash Upon Arrival. I had the money in hand but before the clerk could take it I received an alert from my bank that my debit card was charged by Expedia. I had left enough money in my account to cover my bills at home while I'm away. Now you've caused a problem.I fant drive back home tomorrow to fix this. DO NOT CHARGE MY CARD AGAIN THIS AFTERNOON WHEN I CHECK IN TO THE DAYS INN IN KODAK TN! I will pay cash upon arrival as I intended to do here. I can't afford the insufficient funds fees you just caused at my bank. I will Never Use Expedia Again
Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juin 2023
Hello Jerry, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.