Surrey's Carriage Place

Very satisfied with our stay, we were a party of 6, each couple had their own bedroom, we had 4 bathrooms and, 2 kitchens and big dining/frontroom everything was nice and clean. we will stay their again.

One word. Awesome. We will be staying there again.

Very clean & comfortable. Exceeded our expectations. If not for the small loops you have to jump thru to get into your room, it would have been perfect. The staff we met at the Surrey were as nice as you would hope to find. If traveling with a family, I highly commend The Surrey Carriage. We will be back!

Courteous staff, nice grounds, kid friendly, nice rooms, great location, the checkout time was not accurate on the expedia site and we booked a King bed and there were none available when we arrived, but the queen did fine and we are early risers so the checkout time was more of an annoyance in paperwork. Very enjoyable stay! we will definately stay here again and will recommend it to others in the market for a Branson trip.

Totally disappointed! After spending hours reading reviews of the Carriage Place I was expecting to enjoy the amenities and comforts as pointed out by so many reviewers. When my family arrived they switched us to the Grand Crown without any explanation other than "It is our newest property and you will like it much better." When booking the Carriage I had read all the reviews on the Grand Crown and was not impressed. Also, the rate for the Carriage Place was $109 per night and the Crown was $89. I confirmed this price difference with Hotels.com and expressed this to the manager. Essentially she called me a liar without coming out and saying it. The night manager told Hotels.com that the day manager will credit me the difference in the cost. Needless to say, the day manager would do no such thing. The Grand Crown was not a very good property and it was not worth $109 per night. The walls are paper thin, we were woken up every morning before 7 a.m. by people in adjoining units and others outside our room. Hotels.com stepped up and credit me the difference between the hotels and made admirable attempts to resolve the issue. The only problem was I chose to pay at the hotel rather than paying directly to Hotels.com. My word of advice choose to pay Hotels.com rather than the hotel at arrival. This gives you more ability to settle disagreements when they arise. Also, I will never book The Surrey Carriage Place or the Grand Crown again.

Best place to stay in Branson.

My husband and I have stayed in Branson many times at many different time shares, this place ranked at the bottom for us. We found food on the counter when we arrived to our room. cheap mattress and terribly uncomfortable, had a huge dip in the center as if one person slept there for years. paper thin walls. Terribly uncomfortable couch. Was not a good experience at all. Very disappointed.