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Avis sur Red Lion Inn & Suites Branson

3 out of 5
Red Lion Inn & Suites Branson
1420 West 76 Country Blvd, Branson, MO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 453 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 346 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1001." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon choix
Très confortable , propre et calme . Idéal pour SilverDollarCity en 10 minutes .
Séjour de 1 nuit en juin 2019
Réponse de Jacque le 20 juin 2019
Thank you for choosing to stay with us. We appreciate your review.

2/10 Horrible

Diana

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
La habitación TERRIBLE estaba sucia, las sábanas todas manchadas con manchas de dudosa procedencia, en el baño había ropa interior colgada, cuando se hace la reservación en la información dice que desayuno incluido y cuando llegas hacer el check'in te dicen que eso es mentira que como se hace a través de un tercero que ellos, colocan mal la información y cuando preguntas una solución, lo único que responde es que es desicion de uno irse o quedarse pero que el dinero no se regresa, a mi me tocó irme en plena noche porque era terrible como estaban las camas y prácticamente me robaron el dinero de la reservación, porque me dijeron que no me devolvían nada, qué desastre de hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 13 avr. 2024
Dear Diana,We appreciate you bringing your concerns to our attention, though we regret the experience you've described. Please know that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we rectify the issues you've mentioned and give our rooms any extra attention needed. Your feedback is valued, and we hope you consider returning and giving us another chance to change your perceptions down the line.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Jason

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 Horrible

Predrag, Buffalo

Dead roaches in the drawer.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 15 mars 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 Satisfaisant

Jeremy

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Big stain greeted you on the floor as soon as you walked in. The shower did not drain at all.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Emily

Voyage en famille
Les points forts : Propreté et personnel et service
It was okay, apparently it is a known issue that when it is very cold outside the room keys do not work. This left us running our toddler up and down the stairs to either get someone with a master key to open our room or standing in the cold warming up the lock enough for the they care to work. No housekeeping service during our 4 night stay, we were given 2 towels for the duration (two adults and one child) we had to ask for more towels and trash bags.
Séjour de 4 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
The stay was good. Previous customer still had dirty towels left from them. Needs a good deep cleaning. Overall was fairly clean.
Séjour de 2 nuits en décembre 2023

2/10 Horrible

jennifer

Séjour de 2 nuits en décembre 2023

8/10 Bien

Marian

Voyage en famille
It’s great for this price, 55 including a not bad breakfast; and you don’t even need to pay ahead of time, no track.
Séjour de 1 nuit en décembre 2023

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine stay with nice help
Séjour de 3 nuits en décembre 2023

2/10 Horrible

Joe

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Dennis

Voyage en groupe
The mattress sucked, Everytime I wanted in the room I had to go get the manager to get the door open. The overall exterior was dirty
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 2 janv. 2024
Dear Dennis,We appreciate you reaching out to share your experience. Our team will review your concerns to determine how we can improve going forward and ensure our property is presented in the best light. The comfort and satisfaction of our guests is very important to us. Thank you, and we hope you will choose to stay with us again for a more seamless experience we know we can deliver.

8/10 Bien

Phil

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
First room my mom and I where checked into had a broken heating/cooling unit. No power going to it! The woman working the front desk was very accommodating considering the fact that it was Christmas and my mom was disabled and we could not do stairs. Unfortunately she had to call someone that was off‐duty to go and clean a room to get my mom and I lower level room with a working heating unit. The staff was very nice and helpful.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Brian

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unpleasant
The front desk staff was extremely friendly and helpful, but overall our stay was unpleasant. Their computer system crashed and delayed our check in, the first room we were assigned had not been cleaned, the tub didn’t drain, paint was peeling everywhere, and the mattress was terrible.
Séjour de 1 nuit en décembre 2023
Réponse de St le 25 déc. 2023
I am sorry we did not meet your needs. We would love the chance to show you that we are better than your stay. We are also in the process of updating rooms and fixing issues that have been brought to our attention.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Angela

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall served its purpose. I wasn’t concerned with fancy bells and whistles so we went for cost effectiveness. Service should not decline that much for $20 less a night. Bedding was dirty (hair on pillow cases, lipstick on pillow cases), empty tissue holder, floors dirty (not vacuumed), bugs on floor. There was a half roll of toilet paper for our 3 night stay and only 3 towels for our party of 4 and no do not disturb door hanger. Had to go get everything ourselves. Getting in and out of the parking lot was a hassle every time no matter the day. Run down/abandoned rooms in the back of the property that had obviously been broken into multiple times. Door lock was a hassle every time we went to enter. We will not be staying here again.
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations le 27 déc. 2023
Dear Angela,Though we are glad you appreciated our affordable value, we regret that other aspects of your visit fell below your expectations. Please know that the safety and comfort of our valued guests remain our top focus, and we sincerely apologize if you felt otherwise on this occasion, especially regarding our service and attention to cleanliness. Rest assured, your feedback is vital and will be shared with the respective teams for immediate improvement. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

4/10 Médiocre

Irina

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location but thats it! Dirty bathroom, no cleaning, unfriendly and non caring staff,they didn't care that we were there at all!
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 28 déc. 2023
Dear Irina,Though we are glad you enjoyed our central location, we regret that other aspects fell below your expectations, especially regarding our service and cleanliness. Rest assured, your feedback is vital, and we assure you that we will share it with the respective teams for immediate improvement. In the future, we hope you consider returning and giving us another chance to change your perceptions with the comfortable, welcoming stay we are typically known for.

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Denine, west liberty

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value, great pricing. My stay was purely business, not vacation, and was my first time ever trying these accommodations. When I first stepped foot in the room, I was pleasantly blown away by how clean, nicely adorned, and just plain comforting, the room actually was for both business travelers and vacationing families alike. Bravo Red Lion Inn Branson! Desk staff and management was fantastic too. Even offered to make me an after hours pot of coffee, lol, gotta love it. Charlie Johnson, Director, Veteran's Service League / Christian Caretakers Foundation.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Bradley

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good
Séjour de 1 nuit en décembre 2023
Réponse de ST le 18 déc. 2023
Thank you for the score of ten. If you could also let us know what the favorite part of your stay was with us we would love to know.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Good Value, Clean and Friendly
Staff was very friendly and helpful. Rooms were clean. Breakfast was better than most free hotel breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de St le 18 déc. 2023
Thank you for your feedback and I hope if we are given the chance to have you stay again that we can impress you more than last time.

8/10 Bien

John

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was comfortable and clean. The breakfast was good.
Séjour de 1 nuit en décembre 2023
Réponse de St le 18 déc. 2023
Thank you for the 4 out of 5 but if you could let us know what we are lacking on management would like the chance to improve that area and make you next stay a better one.

6/10 Satisfaisant

Jamie

Séjour de 3 nuits en novembre 2023
Réponse de St le 18 déc. 2023
Sorry things were not up to a better standard for the rating. However, if we could know where we are lacking I would like to ensure we would be improving those areas to show we can do better.

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marcia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

John

Les points forts : Propreté, personnel et service, confort de la chambre
Get a way
Nice, average hotel. Clean comfortable and a very nice lady at the desk
Séjour de 2 nuits en novembre 2023

8/10 Bien

James, Naperville

Les points forts : Propreté, personnel et service, équipements
The garbage can on the aisle was not cleaned for three days. Garbage is scattered on the ground. Very messy
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Shay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was comfy. Great location. Good price
Séjour de 5 nuits en novembre 2023
Réponse de MTS le 1 déc. 2023
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope to have you back with us again in the future

4/10 Médiocre

Bea

Voyage en couple
The motel was conveniently located to anything you wanted to do in Branson. Our bed was clean. That’s the only good. The old motel needs a lot of work. Inside & out. Half of our light bulbs were out & that made the room really dark. The drain in the tub was clogged up & a bunch of stuff from the drain backed up in our tub. The stairs need some repair & better lighting. The guy that worked the breakfast was friendly but the guy who checked us in was not. It seemed that we were a bother to him & all he would say was “ we have to buses coming & they will pull in where you are parked “ We will not be staying there again. Thank you
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 30 nov. 2023
Dear guest thank you for your review. and here at the Red Lion we Strive to have friendly front desk agents that person was jus letting you know that a bus is on its way and didn't want you to get trapped in by the bus if you parked there when they got dropped off and as far as the drain issues go if you would have called us to let us know we would have moved you to another room or fixed the issue that day. we hope that you come and stay with us again in the future.

2/10 Horrible

Kaine

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The laundry machine wasn't working and it is a listed amenity. Breakfast was the exact same both days and bathroom amenities were a bit lacking. All ok but it's a bit below a 3 star rating. 2.5 would be more accurate
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 29 nov. 2023
Dear guest thank you for your review. we apologize for our laundry facility not working we are in the process of having the machines worked on. and for breakfast its the brand standard we serve eggs sausage potatoes cereal milk juice and coffee. we hope to have you stay with us again in the future.

6/10 Satisfaisant

Tracy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

8/10 Bien

michelle, jefferson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
updated bathroom, great value for $50!
Séjour de 1 nuit en novembre 2023
Réponse de MTS le 29 nov. 2023
Dear guest thank you for your review. We are happy to see that you had a good stay with us and we hope that you come and stay with us again in the future.

4/10 Médiocre

Courtney

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de MTS le 4 déc. 2023
thank you for your review

10/10 Excellent

Ricky

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was comfortable and quiet. Close to a lot of nice restaurants and across from Hurts Donuts.
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 29 nov. 2023
Dear guest thank you for your feedback and we are happy to see that you enjoyed your stay here with us and we hope to have you stay with us again in the future.Thanks Management

2/10 Horrible

jorge

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Two nights stayed. No one came to clean up while we left for the day. There was no breakfast as advertised, there was a lot of hairs on the bed and blankets wish makes me believe the room was not even cleaned and just the beds made up. No one would answer the phone when we call the front desk etc. overall, terrible. Not going there any more
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 29 nov. 2023
Dear guest thank you for your feedback. And for breakfast we advertise is eggs sausage potatoes cereal milk juice and coffee, and for service our housekeeper the beds get changed on a daily basis and if you where to have needed service in your room you would just have to call or come to front desk and they would be more than happy to put you on the list for service that day.

8/10 Bien

Christopher

Voyage en groupe
Les points forts : Propreté et personnel et service
It was good value for money
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 28 nov. 2023
Dear guest thank you for your feedback. We are glad to see that you enjoyed your stay with us and we hope that your stay with us again in the future.Thanks Management

6/10 Satisfaisant

Angela

Voyage en couple
Les points faibles : Personnel et service et équipements
We stayed for two nights. Our check-in was great but we never received room service or clean towels.
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 26 nov. 2023
dear guest thank you for your feedback and overall we are glad to see that you enjoyed your stay with us and we hope to have you back with us again in the future.Thanks Management

8/10 Bien

Joan

Voyage en couple
Les points forts : Personnel et service
Good location. Price commensurate with amenities. No complaints. Front desk was responsive and friendly.
Séjour de 1 nuit en novembre 2023
Réponse de MTS le 26 nov. 2023
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope you come and stay with us again in the future.

4/10 Médiocre

Brenda

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Done with Red Lion
Rough sheets, with rougher towels, lumpy bed, and winner of worst breakfast in Branson.
Séjour de 3 nuits en novembre 2023
Réponse de MTS le 26 nov. 2023
Dear guest thank you for your feedback and we hope that you come back with us and give us another chance. we have new mattresses on order. our breakfast consists of eggs sausage potatoes and cereal milk coffee and toast that is the brand standard here.

6/10 Satisfaisant

Jasmin

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service
The staff was horrible but the room was decent for the one night we stayed there.
Réponse de MTS le 16 nov. 2023
Dear guest thank you for your review. We here at the Red Lion Inn we strive to have a good and friendly staff here. We are glad to see that you liked the room and enjoyed your stay with us we hope that you stay with us again in the future.

8/10 Bien

Janeice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were clean. No TV remote even after we asked for one and was told it would be taken to our room when we were gone to a show. Breakfast was not what we were expecting-oj pitcher was empty 2 of the 3 days we were there. Cereals offered were all sugar coated. Hot dishes were cold.
Séjour de 3 nuits en novembre 2023
Réponse de MTS le 15 nov. 2023
Dear guest thank you for your review. and we hope that come and stay with us again in the future our breakfast is hot and we serve eggs sausage potatoes and cereal milk coffee and juice and if juice was out it gets replaced right away by breakfast attendant only way pitcher is not filled is if we are out and waiting on order to come in. Thanks Management

8/10 Bien

Sandra Lee

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Desk person was very friendly ,helpful and hospitable
Séjour de 3 nuits en novembre 2023
Réponse de MTS le 15 nov. 2023
Dear guest thank you for your review and we are glad to see that you enjoyed your stay with us and hope to have you stay with us again in the future. Thanks Management

8/10 Bien

David

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
close to Dixie Stampede.
Séjour de 1 nuit en novembre 2023
Réponse de MTS le 15 nov. 2023
Dear guest thank you for review. and we hope you stay with us again in the future.Thanks Management

2/10 Horrible

Anne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty! Will NEVER stay here again!
The management was unorganized and it took a long time to get checked in while front desk manager tried to divide his attention between us and instructing his employees. The room smelled musty and my allergies kicked up immediately upon entering the room. The sheets on the bed looked like they’d been slept in - they were wrinkled and actually had what appeared to be crumbs down by the foot area! The toilet literally had feces smeared on the front of the bowl below the seat - disgusting!! The complementary breakfast was terrible and we didn’t even it it- we left and went to a restaurant.
Séjour de 1 nuit en novembre 2023
Réponse de MTS le 15 nov. 2023
Dear guest thank you for your feedback we are sorry to see that your stay didn't go as planned We Do have housekeeping everyday and the rooms get cleaned and sheets changed everyday we would never put guest in a dirty room and if there where any issues jus notify front desk agent and we would be more than happy to help you with anything that you need. and for breakfast we follow the brand standards of serving eggs sausage potatoes and cereal milk juice and coffee. we hope that u come and stay with us again in the futureThanks Management

8/10 Bien

Ann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People were very service minded.
Séjour de 5 nuits en octobre 2023
Réponse de MTS le 6 nov. 2023
Dear guest thank you for your feedback. we are glad to see that you enjoyed your stay with us and here at the hotel we like to have a very people friendly staff as well as service oriented staff. We hope to have you stay with us again in the future.Thanks Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Decent lodging
The room was clean and neat. The breakfast left a lot to be desired.
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 6 nov. 2023
dear guest thank you for your review we are glad ti see that you enjoyed your stay with us and for breakfast we follow our brand standards of serving eggs sausage potatoes cereal toast milk juice and coffee. Thanks Management

8/10 Bien

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone of the staff were polite and helpful. Enjoyed are stay
Séjour de 2 nuits en novembre 2023
Réponse de MTS le 6 nov. 2023
Dear guest thank you for your feedback and here at our hotel we strive to have a very professional and friendly staff and glad to hear that you enjoyed your stay and we hope to have you stay with us again in the future.ThanksManagement