Botswana - Réservez votre week-end en appart'hôtel

« They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

« I didn’t stay here. It was fully booked. »

« Amazing stay. Everything was just perfect. »

« Hotel was not aware of arrival - Although full payment was sent through. Hotels.com did refund in full. »

« Don’t let the neighborhood fool you, it is after all Africa and it is inside a gated compound, very safe. It is a brand new place that still has a few kinks to work out. Like installing shower curtains. The apartments are very spacious and comfortable. Great value for the money. Recommend having a car, but doable with local cabs. Be sure to call ahead for directions, even though they have signs up, they are easy to miss. Natty, the manager, was very helpful and doing a wonderful job. We would...

« We booked mainly due to price and location. The issue is though that the location pinned on the map is wrong by several kilometres. The place is in Tlokweng so you are bound to use taxis whenever you need t go anywhere. It is not walking distance to Riverwalk Mall. Check-in took more than half an hour as the reception does not have any access to the online bookings at all. So even though we had the confirmation on email and could show them this, they had to engage the owner (not at the premises)...