Hall
Vérifier la disponibilité

Avis sur The Verve Hotel Boston Natick, Tapestry Collection by Hilton

3.5 out of 5
The Verve Hotel Boston Natick, Tapestry Collection by Hilton
1360 Worcester St, Natick, MA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 479 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 313 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Hôtel vieillissant et moins bien insonorisé mais propre et confortable. Bien situé
Séjour de 1 nuit en octobre 2023
Réponse de Ryan B., General Manager le 30 oct. 2023
Thank you for your feedback. We hope to welcome you back again in the future.

10/10 Excellent

Michel

Séjour de 2 nuits en mars 2023
Réponse de Jay Scroggins le 26 mars 2023
Good afternoon Michel,Thank you very much for taking the time to leave a review. We are thrilled to know that you enjoyed your overall experience. We look forward to welcoming you back in the near future. Hospitably

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de Jay Scroggins le 26 mars 2023
Good afternoon Michel, Thank you for leaving such a great rating!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 5 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est très accueillant. Bon rapport qualité-prix. Le seul point négatif est le fait que cet hôtel n'a pas de piscine.
Séjour de 3 nuits en juin 2019
Réponse de Kristen Goncalves le 3 juil. 2019
Thank you for the great review!

8/10 Bien

pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Alec le 21 avr. 2018
Would like to know how to make it a 5 out 5.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel
Nous avons aimé notre séjour dans cet hôtel. Le personnel est très courtois. Le petit déjeuner est très excellent. De plus, nous avons aimé le fait que le stationnement était inclus.
Séjour de 2 nuits en juin 2017
Réponse de Asst FO Mngr le 6 juil. 2017
Thank you for leaving us with an excellent feedback to an overall great stay. You can count on us to provide you with amazing service everytime.

6/10 Satisfaisant

Cengiz

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

barabra

Les points forts : Personnel et service
Well the hotel decor was beautiful but the room Are old and our bathroom was very dirty
Séjour de 1 nuit en mai 2024
Réponse de SW le 25 mai 2024
Barbara, thank you for your review, we certainly appreciate your feedback! Customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

6/10 Satisfaisant

Kelly, Temecula

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is outdated, smells horribly in the room.
Séjour de 5 nuits en mai 2024

10/10 Excellent

VINITSKAIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Katheryne

The decorations inside the hotel were everything I could ever ask for. What a great place to stay!
Séjour de 2 nuits en mai 2024
Réponse de Ryan B., General Manager le 22 mai 2024
Thank you for the feedback about our decor! We look forward to welcoming you back again in the future.

8/10 Bien

Charles

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Ryan B., General Manager le 22 mai 2024
Thank you for rating your visit!

8/10 Bien

Ying

Voyage en famille
Les points forts : Propreté et personnel et service
This property is nice and clean
Séjour de 3 nuits en mai 2024
Réponse de Ryan B. le 21 mai 2024
Thank you for rating your visit.

10/10 Excellent

Narine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ryan B., General Manager le 22 mai 2024
Thank you for the 5 star review!

8/10 Bien

Jean-Luc, Belmont

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Ryan B., General Manager le 22 mai 2024
Thank you for rating your stay!

8/10 Bien

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ryan B., General Manager le 30 avr. 2024
Thank you for rating your visit.

10/10 Excellent

Tracy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
I would stay again but the condition of the room seems outdated but value was still great
Séjour de 1 nuit en avril 2024
Réponse de Ryan B., General Manager le 30 avr. 2024
Tracy, thank you for the feedback and rating your visit 5 stars!

10/10 Excellent

Misty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cool!
Séjour de 2 nuits en avril 2024
Réponse de Ryan B., General Manager le 30 avr. 2024
Thank you for the 5 star rating!

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was fine however there appeared to be someone on my floor smoking and it could be smelled in the room
Séjour de 1 nuit en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Thank you for rating your visit. We apologize that another party disturbed you with smoking. Our hotel is 100% non smoking and we will address this with the other party. Thank you for bringing this to our attention.

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a pleasure to stay here, have stayed her many times before and will definitely stay again!
Séjour de 6 nuits en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Thank you for the feedback and we look forward to seeing you again soon.

2/10 Horrible

Gregg, Tucson

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not as advertised. Two bed room does not exist at this hotel as advertised
Séjour de 3 nuits en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Gregg, I apologize for any confusion with your booking. The hotel does have rooms that have 2 Full Sized beds in the room as well as rooms with 1 King Sized bed. I hope that we can better accommodate you in the future.

10/10 Excellent

Eden

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Funky vibe, great staff, clean
Séjour de 2 nuits en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Thank you for rating your stay.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was fun, the staff was nice, it was clean and close to my family
Séjour de 2 nuits en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Thank you for sharing your recent experience with us. We hope to see you again in the future.

10/10 Excellent

Leslie, Dobbs Ferry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great decor!
Séjour de 1 nuit en avril 2024
Réponse de Ryan B., GM le 23 avr. 2024
Thank you for the 5 Star rating!

6/10 Satisfaisant

Laura, Bethel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel lobby and inside areas were really nice and well designed. However our room itself had a flickering then non-working light in the bathroom. Shower had a totally empty shampoo and the wall lights were falling off the walls. Overall stay was average. Room was clean and service a the front desk was good. I just wished more care was taken for the rooms as much as it was for the lobby and hallways.
Séjour de 1 nuit en avril 2024
Réponse de SW le 14 avr. 2024
Dear Laura, thank you so much for taking the time for posting your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our General Manager for their immediate attention. We hope to be of service in the very near future

8/10 Bien

Sasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is decorated in a super fun way! The room was a normal hotel room and a bit worn. If I were cleaning it, I would definitely pay more attention to the corners, surfaces, and walls. The bed was comfy and huge. I slept well and enjoyed myself.
Séjour de 3 nuits en avril 2024
Réponse de Ryan le 12 avr. 2024
Sasha, thank you for your feedback and rating your visit. We will share your review with our housekeeping team.

10/10 Excellent

Renato

Séjour de 2 nuits en avril 2024
Réponse de Ryan le 12 avr. 2024
Thank you for rating your visit.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Real kitschy atmosphere. Restaurant yummy.
Séjour de 1 nuit en avril 2024
Réponse de SW le 6 avr. 2024
Thak you for your 5 star rating! We look forward to welcoming you back soon!

8/10 Bien

Amy

Voyage en couple
Les points forts : Personnel et service
Clean enough, seems like more effort was put into the decor and the lobby area than the cleanliness of the room. Would give this hotel another chance though. The price is reasonable and the stay was comfortable.
Séjour de 1 nuit en mars 2024
Réponse de SW le 6 avr. 2024
Thank you for your review, we will share this feedback with our housekeeping staff for their immediate attention! We look forward to welcoming you back!

10/10 Excellent

geng

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The room has a smell when enter.
Séjour de 2 nuits en mars 2024
Réponse de SW le 6 avr. 2024
Thank you for letting us know, I wish you had let us know when you were here so we could find out where it was coming from, to correct immediately. We share the high-quality standard of cleanliness you expect from all Hilton Hotels. Hope we can be of service in the near future.

10/10 Excellent

Josefina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good services
Séjour de 1 nuit en mars 2024
Réponse de SW le 25 mars 2024
Thank you for your review and we appreciate it!

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked our room on the fly after leaving another hotel just down the road (it was so filthy we could not stay). We were very pleasantly surprised by The Verve. We arrived to a loud and bustling lobby (2 bar mitzvah were going on. The bustle quoted down by 10 pm. ). The hotel was 'a delight for the senses' according to my partner. It was beautifully, carefully, playfully designed and decorated with a late 20th century pop culture theme. We enjoyed a late easy dinner in the bar, then spent 15 minutes wandering the public spaces enjoying the vibe. My only complaint is a less than stellar breakfast buffet with premade pancakes and fake eggs. Otherwise, we loved The Vibe, and will return the next time we need a hotel in the area.
Séjour de 1 nuit en mars 2024
Réponse de SW le 25 mars 2024
Thank you so much for sharing this with us! Guest feedback is crucial in being able to address to our customer needs. We look forward to seeing you again soon!

8/10 Bien

Joyce

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
no dislikes.
Séjour de 1 nuit en mars 2024
Réponse de SW le 9 mars 2024
thank you for your rating! We look forward to welcoming you back to the property soon!

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and professional front desk. Clean rooms, comfortable.
Séjour de 2 nuits en février 2024
Réponse de SW le 9 mars 2024
Thank you so much for your review! and for recognizing our staff! I look forward to welcoming you back soon!

10/10 Excellent

Kimberly

Séjour de 1 nuit en février 2024
Réponse de SW le 25 mars 2024
Thank you so much for your 5 star review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Little Getaway
Cool vibe and friendly staff.
Séjour de 2 nuits en février 2024
Réponse de sw le 18 févr. 2024
Thank you so much for your review, we look forward to seeing you again soon!

8/10 Bien

Adrien

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel loved the staff and the atmosphere. Did find two rotten bananas in our fridge though..
Séjour de 1 nuit en février 2024
Réponse de sw le 15 févr. 2024
Thank you so much for your review! I am so happy to hear that you enjoyed your stay and the customer service!I am sorry to hear about the room fridge, I will share this immediately with housekeeping staff for their immediate attention

10/10 Excellent

Lissette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, easy to get to restaurants and shopping centers. Hotel was clean and quiet during my stay.
Séjour de 2 nuits en février 2024
Réponse de sw le 13 févr. 2024
Thank you so much for your review! We take pride in ensuring our guests have a memorable stay! We look forward to welcoming you back!

10/10 Excellent

chad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unique art style throughout the property very pleasing to the eye. Great customer service and clean rooms
Séjour de 1 nuit en février 2024
Réponse de SW le 12 févr. 2024
Thank you for your review! We are so happy you enjoyed your stay with us and the Vibe, hope to see you again soon.

10/10 Excellent

Sumalee

Séjour de 2 nuits en février 2024
Réponse de SW le 25 mars 2024
Thank you for your 5 star review!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable bed, sheets smelled great. Shower was meh, not great water pressure. Ate at bar and food was good
Séjour de 1 nuit en février 2024
Réponse de SW le 6 févr. 2024
Thank you so much for your great review! I hope to welcome you back very soon!

6/10 Satisfaisant

Maha

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room description was not what I received, and my room was not clean when I left and they didn’t want to have someone come to clean it.customer services could be better.
Séjour de 4 nuits en janvier 2024
Réponse de SW le 28 janv. 2024
Maha, thank you so much for taking the time to post this review regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All was perfect for a 1 night stay !
Séjour de 1 nuit en janvier 2024
Réponse de SW le 28 janv. 2024
Thank you for your excellent review!

6/10 Satisfaisant

Stephanie

Séjour de 3 nuits en janvier 2024
Réponse de SW le 28 janv. 2024
Thank you for sharing, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 Excellent

Amylou

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay..just wish the buffet breakfast either wasnt so expensive or was a continental breakfast
Séjour de 1 nuit en janvier 2024
Réponse de sw le 21 janv. 2024
Thank you for your feedback! We look forward to welcoming you back to the Hotel soon!

8/10 Bien

narciso

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A
Séjour de 1 nuit en janvier 2024
Réponse de sw le 21 janv. 2024
Thank you for your 4 star rating! We look forward to welcoming you back to the Hotel soon!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Our two oldest grandchildren stayed in the room for 3 nights. The first night was Christmas Eve, and we checked them in (they are 17 and 22). Everything went well, but on Christmas night when they returned, their beds had been stripped and the desk clerk didn't answer the phone. The night watchman did. Eventually they were given another room, but this was totally unacceptable. The third night was fine. I realize that it was Christmas and there was no housekeeping, but we wondered why the beds had been stripped and nothing else was done. Please look into this. We have stayed at the Verve several times and were very surprised with what happened. Thank you, Pat & John Hargrave
Séjour de 4 nuits en décembre 2023
Réponse de SW le 17 janv. 2024
Thank you so much for taking the time to complete the survey regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had this poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.As a gesture and as a means of compensating you, I'd like to award some Honors points to your account, please let me know if this will work for you and I look forward to hearing back from you very soon.

4/10 Médiocre

Donald

Les points faibles : Personnel et service et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Ryan B., General Manager le 20 janv. 2024
Donald, we apologize that we did not exceed your expectations this visit and hope to welcome you back in the future for an exceptional stay.