Avis sur Boston Marriott Burlington
Boston Marriott Burlington
One Burlington Mall Road, Burlington, MA
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
15 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
Mireille, we are thankful for your kind words and are pleased you chose Boston Marriott Burlington for your travel needs. Revisit anytime!
10/10 Excellent
Marie-Claude
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Claude
Séjour de 2 nuits en février 2024
Réponse de Hotelmgmt le 11 mars 2024
Thank you for taking a moment to leave us this five-star rating, Marie-Claude. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
6/10 Satisfaisant
Pascal
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Pascal
Séjour de 3 nuits en février 2024
Réponse de Hotelmgmt le 2 mars 2024
Thank you for bringing to our attention the issue regarding communication during your check-in. We sincerely apologize for any inconvenience this caused. Ensuring our guests are fully informed of any issues that may affect their comfort and convenience is a priority, and it's clear we missed an important opportunity to communicate effectively with you. We are committed to improving on this immediately. We value your feedback and hope to have the opportunity to restore your confidence in our hotel by providing a more seamless and communicative experience in the future, Pascal.
10/10 Excellent
Marc
Voyage en famille
5 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en novembre 2023
Réponse de HotelMgmt le 8 nov. 2023
Mark, thank you for noticing the positive remarks about our luncheons. It's always encouraging to hear that our guests enjoy the culinary experiences we offer here at Boston Marriott Burlington. We hope to have you join us soon to see and taste for yourself!
6/10 Satisfaisant
Alain
Voyage en groupe
17 juil. 2023
Les points forts : Propreté
Alain
Séjour de 1 nuit en juillet 2023
Réponse de HotelMgmt le 18 juil. 2023
Thank you for sharing your feedback, Alan. We apologize for any confusion or inconvenience regarding the paid Wi-Fi and the dining rates. We understand that these factors impacted your overall experience and we apologize for falling short of your expectations. We appreciate your feedback and will take it into consideration as we strive to improve our services and offerings. Our team would love to share some ideas on how to ease those rates the next time you visit. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.
6/10 Satisfaisant
David
Voyage en groupe
4 juil. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en juin 2023
Réponse de Hotelmgmt le 6 juil. 2023
Thank you for your feedback, David. We apologize for the inconvenience regarding the closed outdoor pool, the condition of the indoor pool, the Wi-Fi fee, and the issues with cleanliness in your room. We take these concerns seriously and will address them with our team to ensure better pool maintenance, clearer communication on fees, and improved housekeeping standards. We appreciate your positive comments about the complimentary coffee and comfortable beds. Your feedback is valuable to us, and we hope to have the opportunity to provide a more satisfactory experience whenever you are back in town.
8/10 Bien
Philippe
Voyage en groupe
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On peut trouver mieux ailleurs
Philippe
Séjour de 2 nuits en mai 2023
Réponse de Hotelmgmt le 18 mai 2023
Thank you for sharing your experience, Philippe. We value your feedback and apologize for not meeting your expectations. We understand the importance of Wi-fi and car charging and will consider your comments in reviewing our amenities. Regarding bed comfort, we apologize for the inconvenience and will investigate the condition of the beds in your room. We hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excellent
mengyang
Voyage en famille avec de jeunes enfants
12 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mengyang
Séjour de 3 nuits en avril 2023
Réponse de Hotelmgmt le 14 avr. 2023
Knowing your overall stay was flawless put a smile on our faces! Thank you from everyone at Boston Marriott Burlington. Revisit anytime!
8/10 Bien
Patrick
5 mars 2023
Patrick
Séjour de 2 nuits en mars 2023
Réponse de Hotelmgmt le 26 mars 2023
We are delighted your stay was a positive one, Patrick! We hope you’ll choose our property whenever your travels bring back you to the area.
6/10 Satisfaisant
Yanick
Voyage en famille avec de jeunes enfants
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yanick
Séjour de 2 nuits en octobre 2022
Réponse de HotelMgmt le 12 oct. 2022
We are very sorry to hear of the trouble with your reservation. Unfortunately, when reservations are not made with us, we are unaware of the details prior to guest arrival. Therefore, room types are based on availability at check-in. We hope this clarifies what occurred. We would love to assist you next time to ensure a seamless stay from start to finish. Thank you!
10/10 Excellent
michel
Voyage en groupe
19 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michel
Séjour de 1 nuit en septembre 2022
Réponse de HotelMgmt le 5 oct. 2022
We are honored to receive your five stars, Michel! Hopefully, you can join us again soon here at Boston Marriott Burlington! See you then!
10/10 Excellent
Michel
Voyage en famille
3 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un immense + pour ce Marriott.
Michel
Séjour de 2 nuits en décembre 2019
Réponse de HotelMgmt le 11 janv. 2020
We are delighted to read your high praise! Thank you for taking a moment to share your memorable experience here at the Boston Marriott Burlington, and we will happily pass along your kudos to our impeccable staff, especially the chef at Chopps American Bar and Grill. Be sure to return next time you are in town!
10/10 Excellent
Denis, Montréal
21 oct. 2019
Les points forts : Propreté et personnel et service
Denis
Séjour de 2 nuits en octobre 2019
Réponse de HotelMgmt le 26 oct. 2019
Thank you for the raving review. We loved offering you service worthy of five stars here at the Boston Marriott Burlington. Join us again soon
10/10 Excellent
Voyageur vérifié
6 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de HotelMgmt le 29 oct. 2019
Your five-star review is much appreciated by all of us here at the Boston Marriott Burlington. We hope to welcome you back for another flawless visit soon!
10/10 Excellent
Voyageur vérifié
Voyage en couple
3 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de HotelMgmt le 7 sept. 2019
We are happy to know you found our staff to be top-notch here at the Boston Marriott Burlington. I will surely convey your helpful feedback to the team so that we can work on improvements, but we hope you return for another marvelous stay next time you are in Burlington!
10/10 Excellent
Veke, Saint-Jean-Sur-Richelieu
Voyage en famille
29 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veke
Séjour de 1 nuit en juillet 2019
Réponse de Tracy le 9 août 2019
Thank you for your feedback!
8/10 Bien
Voyageur vérifié
Voyage en famille
16 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de HotelMgmt le 23 juil. 2019
We appreciate your feedback on your stay! I am excited to share your kind words with the impeccable cleaning team for keeping everything pristine, especially the guest rooms. However, I regret to hear the pool was not to your liking. I will surely look into this right away, so we do not fall short again. Revisit soon!
8/10 Bien
Thierry
29 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J'y retournerai.
Thierry
Séjour de 3 nuits en mars 2019
Réponse de Carla le 21 mai 2019
Thank you.
10/10 Excellent
Jacques, Rive sud se Montréal
16 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacques
Séjour de 2 nuits en octobre 2018
Réponse de HotelMgmt le 16 oct. 2018
Thank you for your five-star review of your stay with us at the Boston Marriott Burlington. Our staff strives to offer impeccable service and will be delighted to know they are doing great. I am thrilled our hotel being close to so many local attractions contributed to your fantastic experience. We look forward to your next visit.
8/10 Bien
philippe
9 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
philippe
Séjour de 1 nuit en août 2018
10/10 Excellent
Voyageur vérifié
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2018
4/10 Médiocre
Charles
Voyage en couple
12 mai 2024
Charles
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 14 mai 2024
Charles, we are shocked and disappointed to learn about your dining experience. This is not common nor reflective of our standards. We will address this immediately so it does not happen again. Please accept our sincerest apologies and allow us another chance to restore your trust. Thank you.
8/10 Bien
Mi Hee
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mi Hee
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 10 mai 2024
We’re happy you enjoyed your stay! We hope you choose to stay with us again soon.
6/10 Satisfaisant
Maria
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 8 mai 2024
Thank you for your rating, Maria. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.
6/10 Satisfaisant
Danielle
6 mai 2024
Les points forts : Propreté et personnel et service
Danielle
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Thank you for your rating, Danielle. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.
10/10 Excellent
Jesse
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Our team's warmth is unparalleled here at Boston Marriott Burlington and we are pleased you could experience them for yourself! Thanks for your compliments, Jesse. We hope to impress you again very soon!
8/10 Bien
William
Voyage en famille
29 avr. 2024
Les points forts : Personnel et service
William
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 2 mai 2024
William, we are surprised to read the details about your stay as we recently updated our accommodations. Thank you for highlighting any areas in need of attention so we can resolve them right away. It is disheartening to hear we fell short of our Brand's high expectations, and we understand your reluctance to return. However, we ask for one more opportunity to show you what we are truly capable of. Until then!
10/10 Excellent
Victoria Julian
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria Julian
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 28 avr. 2024
Thank you for your five-star rating, Victoria! We hope to be your preferred property whenever your travels bring you to the area!
10/10 Excellent
Salal
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Salal
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Thank you, Salal, for your kind words about your time at Boston Marriott Burlington! We're thrilled to hear that you had a good experience with us and that our team went above and beyond to ensure your stay was peaceful. Your comfort and satisfaction are our top priorities, and we're grateful for your recognition of our efforts. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another seamless and relaxing experience!
6/10 Satisfaisant
Alexia
19 avr. 2024
Alexia
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 mai 2024
Thank you for rating your stay. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.
10/10 Excellent
Alexia
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexia
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
Alexia, we are excited to learn you had a great stay with us at the Boston Marriott Burlington! Thank you for your kind remarks and five-star rating. We look forward to hosting you again soon!
10/10 Excellent
Hazel, FOREST HILLS
14 avr. 2024
Les points forts : Propreté
Hazel
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 15 avr. 2024
Hazel, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.
10/10 Excellent
Raymond
10 avr. 2024
Les points forts : Propreté
Raymond
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 12 avr. 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.
10/10 Excellent
Cornelia L
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cornelia L
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 9 avr. 2024
Thank you for your five stars, Cornelia! We are happy to hear your stay was seamless from start to finish and we hope you will join us again soon here at Boston Marriott Burlington!
10/10 Excellent
Kenneth
31 mars 2024
Les points forts : Propreté
Kenneth
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 3 avr. 2024
Thank you for your five-stars, Kenneth. We look forward to your return and hope it's soon!
2/10 Horrible
Yaritza
Voyage en couple
24 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Yaritza
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 28 mars 2024
We sincerely regret you did not have the positive experience we strive to provide all of our guests with. We would love to learn more about your stay so that we can enhance any future visits and regain your full confidence. Thank you.
10/10 Excellent
Sheila
Voyage d’affaires
16 mars 2024
Les points forts : Équipements
Sheila
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 19 mars 2024
Your praise for our team and service is the best compliment! Thank you, Shelia. We hope we have enticed you to return to Boston Marriott Burlington soon.
10/10 Excellent
Sabrina, East Boston
Voyage en famille, Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 7 mars 2024
It's wonderful to hear that your experience with John and Madison was so positive. Their friendliness, helpfulness, and professionalism are qualities we greatly value and strive for in all our team members here at Boston Marriott Burlington. Knowing they made such a significant impact on your visit reaffirms our commitment to providing exceptional service. We'll be sure to share your compliments, and we look forward to offering you the same level of excellence on your next visit, Sabrina.
8/10 Bien
Stephen
27 févr. 2024
Les points forts : Propreté et personnel et service
Stephen
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 2 mars 2024
Stephen, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered. These concerns are not reflective of the high standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is invaluable to us for addressing these issues promptly and preventing them from occurring in the future. On a brighter note, we're glad to hear that, despite these setbacks, there were aspects of your stay that you loved. We are committed to ensuring that all facets of our guests' experiences meet and exceed expectations. We hope to have the opportunity to welcome you back, providing a stay that is flawless all around.
8/10 Bien
Joseph
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
not bad
Joseph
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 22 févr. 2024
Thank you for taking the time to share your experience. We're pleased to hear that you found our team charming and attentive, but we regret that other aspects of your stay did not fully meet your expectations. The issue with the heating in your room is concerning and will be addressed immediately to ensure a more comfortable environment for our guests. We're glad the bed provided a great night's rest, though we apologize for the discomfort caused by pillows. Regarding the refrigerator, we're glad our staff responded to the issue, but we acknowledge the frustration of it not being resolved satisfactorily and will ensure our maintenance team conducts a thorough check to prevent future occurrences. Your feedback is invaluable to us as it highlights areas where we can improve our guest experience. We hope to have the opportunity to welcome you back in the future, providing a stay that exceeds your expectations in all aspects.
10/10 Excellent
Anna, Gloucester
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 8 févr. 2024
Thank you for sharing your experience, Anna. We're delighted to hear that you enjoyed a seamless booking experience as well as our comfortable accommodations here at Boston Marriott Burlington. It's great to know that our location also suited your needs. We're glad you appreciated the rain shower and coffee maker in your room and love that you highlighted these features. We look forward to welcoming you back for another enjoyable stay!
8/10 Bien
Lauren
5 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 8 févr. 2024
Thank you for your feedback, Lauren. We're glad to hear that you had a terrific time with us at Boston Marriott Burlington and found the room to be sparkling clean. Your comfort and satisfaction are important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.
8/10 Bien
Owen
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Owen
Séjour de 3 nuits en janvier 2024
Réponse de HotelMgmt le 1 févr. 2024
Owen, thank you for sharing your experience with us. We're glad to hear that you found the facility clean and the beds comfortable during your stay. However, we apologize for the inconvenience caused by the elevator situation and the issue with the refrigerator in your room. We appreciate your understanding and patience regarding these matters. It's heartening to know that our team was accommodating, as we strive to provide excellent service and support to all our guests. We will look into the mentioned issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back again, ensuring a more seamless and comfortable stay.
8/10 Bien
Lauren
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 1 févr. 2024
Lauren, thank you for your positive feedback. We're delighted to hear that you enjoyed the peacefulness of our property and would consider staying with us again on your next visit to Burlington. We look forward to welcoming you back to Boston Marriott Burlington in the future and ensuring another pleasant experience.
10/10 Excellent
Chi Hin Nathan
28 janv. 2024
Chi Hin Nathan
Séjour de 2 nuits en janvier 2024
Réponse de Hotelmgmt le 30 janv. 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
10/10 Excellent
Liana
Voyage en groupe
28 janv. 2024
Les points forts : Équipements
Liana
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 30 janv. 2024
Meeting your travel needs perfectly with our ideal location was a pleasure, Liana! Thank you for your five-star review. We hope you will choose Boston Marriott Burlington again in the future!
10/10 Excellent
silomar
21 janv. 2024
silomar
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 23 janv. 2024
Your five-star rating truly brightens our day, Silomar! Please visit us again soon at the Boston Marriott Burlington.
10/10 Excellent
Tara
Voyage en famille, Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 20 janv. 2024
Tara, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we're excitedly looking forward to welcoming you back!
10/10 Excellent
Carolyn
Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 22 janv. 2024
Thank you, Carolyn, for your wonderful feedback. We're delighted to hear that everything about your stay at Boson Marriott Burlington was wonderful, from the seamless check-in process to the pristinely comfortable rooms. It's fantastic that you enjoyed the breakfast! We aim to provide a comfortable and enjoyable experience for our guests, and your positive comments are greatly appreciated. Looking forward to welcoming you back for another great stay in the future.
6/10 Satisfaisant
Marc
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Elevators were not functioning
Marc
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 17 janv. 2024
Marc, we apologize for the inconvenience you experienced with the elevators during your stay. We understand that this can be frustrating, especially with a sold-out property. We appreciate your understanding and patience in this matter. We will address the elevator issue to ensure a smoother experience for our guests in the future. We're pleased to hear that your overall experience was pleasant, and we hope to have the opportunity to serve you again in the future.