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Avis sur Hyatt Place Boca Raton/Downtown

3.5 out of 5
Hyatt Place Boca Raton/Downtown
100 E Palmetto Park Road, Boca Raton, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 551 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 999." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un excellent sejour de 3 nuits avec une excellente piscine
Séjour de 3 nuits en juillet 2023
Réponse de Carolina - Front Office Supervisor le 25 juil. 2023
Thank you so much for the kind review. We hope to accommodate you in future stays!

10/10 Excellent

yanick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonne localisation et déjeuner inclus et diversifié
Séjour de 1 nuit en juillet 2023
Réponse de Carolina - Front Office Supervisor le 17 juil. 2023
Thank you for your kind review. We hope to accommodate you again for your future stays in Boca.

8/10 Bien

Georges Keny

Séjour de 7 nuits en juin 2023
Réponse de Carolina - Front Office Supervisor le 23 juil. 2023
Thank you for taking the time to leave a review. We hope to accommodate you for future stays in Boca Raton!

8/10 Bien

Annick

Voyage en couple
Les points forts : Personnel et service
Bel hotel mais un cher pour les services offerts.
Séjour de 6 nuits en février 2023
Réponse de Carolina - Front Office Supervisor le 2 mars 2023
Thank you for leaving a review. We hope to accommodate you in the near future.

8/10 Bien

Jean-Francois, Victoriaville

Séjour de 3 nuits en juillet 2022

10/10 Excellent

Jean

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
J'ai aimé la courtoisie et le service du personnel. Je n'ai pas aimé qu'il n y a pas de divertissement le soir. c'est trop calme
Séjour de 5 nuits en août 2019

6/10 Satisfaisant

Maurice

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Seul bémol le petit déjeuner qui est vraiment pas au niveau.
Séjour de 1 nuit en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Avons apprécié l ‘emplacement de l’hôtel, les chambres spacieuses. Avons moins aimé l’horaire des dejeuners... pourrait terminer à 10:00 am au lieu de 09:30, aussi la propreté parfois pour la presentation de certains items pou le dejeuner : gruau.....confitures et beurre d arachide devrait être en sachet .
Séjour de 6 nuits en mars 2019

10/10 Excellent

Frank D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasantly surprised by my stay ! Will be back!
Séjour de 5 nuits en mai 2024
Réponse de Carolina - Front Office Supervisor le 28 mai 2024
Thank you for your review. We hope to accommodate you for future stays in Boca Raton.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de Carolina - Front Office Supervisor le 28 mai 2024
Thank you for your review. We are glad you enjoyed the location! We hope to accommodate you for future stays in Boca Raton.

6/10 Satisfaisant

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
A lot of things went wrong on our trip. Staff was very nice about it
Séjour de 7 nuits en mai 2024
Réponse de Carolina - Front Office Supervisor le 20 mai 2024
I'm sorry to hear about the mishaps during your trip, but I'm happy to hear that the staff handled everything so kindly. If you decide to return to our hotel please reach out to us as we want to make sure your next stay is exceptional.

10/10 Excellent

Laurie

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2024
Réponse de Amy Butkiewicz, Front Office Manager le 7 mai 2024
Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Eronim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean.
Séjour de 1 nuit en mai 2024
Réponse de Amy Butkiewicz, Front Office Manager le 7 mai 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be very nice and clean. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Liliana, Papantla De Olarte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 3 nuits en avril 2024
Réponse de Amy Butkiewicz, Front Office Manager le 2 mai 2024
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay with us! We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

IRVING

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good central location in Boca Raton
Séjour de 1 nuit en avril 2024
Réponse de Amy Butkiewicz, Front Office Manager le 2 mai 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's central location in Boca Raton. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Carlos, Plantation

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de Amy Butkiewicz, Front Office Manager le 27 avr. 2024
Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our hotel's location! We hope to welcome you back for another fantastic stay in the future.

4/10 Médiocre

Lynn

Voyage en famille
Les points forts : Personnel et service
The property is not as pictured. It is outdated, and the chemical perfume smell is incredibly overwhelming. The staff was wonderful but the hotel is not.
Séjour de 2 nuits en avril 2024
Réponse de Carolina - Front Office Supervisor le 9 avr. 2024
Thank you for sharing your experience. Your feedback will be duly noted and addressed to ensure better experiences for future guests.

8/10 Bien

Ronnie

Séjour de 1 nuit en mars 2024
Réponse de Carolina - Front Office Supervisor le 20 avr. 2024
Thank you for leaving a review. We hope to welcome you again.

10/10 Excellent

Dalira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Carolina - Front Office Supervisor le 1 avr. 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Bien

Indira

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mars 2024
Réponse de Carolina - Front Office Supervisor le 1 avr. 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Bien

DeAndre

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is the perfect area!
Séjour de 1 nuit en mars 2024
Réponse de Carolina - Front Office Supervisor le 1 avr. 2024
Thank you! We're thrilled you enjoyed your stay.

10/10 Excellent

Louise

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I loved the pool. Breakfast was nice and the location was convenient.
Séjour de 3 nuits en mars 2024
Réponse de Carolina - Front Office Supervisor le 1 avr. 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Bien

Nancy

Séjour de 1 nuit en mars 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was a nice buffet with roomy seating area
Séjour de 1 nuit en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Satisfaisant

Kevin

Les points forts : Personnel et service
Overall a bit of a disappointment. Having stayed a multiple Hyatt hotels over the years, we expected better or $400 per night. Nothing that made the room inhabitable but missing trim, frayed carpet, a bathroom door that barely slide on the track, peeling paint in the bathroom - just not the quality we are used to seeing at Hyatt. The pool, breakfast, and overall service was good though.
Séjour de 1 nuit en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
We apologize for falling short of your expectations during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience in the future. We're glad to hear that you found our pool, breakfast, and service to be satisfactory.

6/10 Satisfaisant

Jeffrey

Voyage en famille
We had an upgraded high floor room King bed that was directly across the hallway from an open door room with an ice machine that was as loud as a freight train all night long our first night. Additionally the room had a musty smell, and the couch had a number of stains on it. We changed rooms the next morning, but they didn’t have an equivalent room ( switched to lower floor with 2 queens instead of king). Breakfast was included, but was very mediocre and difficult to find a table to sit at. Location was good.
Séjour de 3 nuits en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll work to address these issues promptly. Thank you for highlighting our convenient location.

6/10 Satisfaisant

mitchell

Séjour de 4 nuits en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 Satisfaisant

Alexander

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
There's no security safe in the room There's no amenities. And no minibar.
Séjour de 5 nuits en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
We appreciate your feedback regarding the amenities in your room. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we regret if we fell short of meeting your expectations in this regard.While we understand the importance of amenities like security safes, minibars, and additional amenities, we apologize if their absence impacted your stay negatively. We continuously evaluate and update our offerings to better serve our guests, and your feedback will certainly be taken into consideration as we strive to improve.

10/10 Excellent

Joseph

Séjour de 3 nuits en février 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Satisfaisant

Vivian

Les points faibles : Équipements
The hype about the Hyatt is not true at all. I went to hotels in Egypt that outdid the Hyatt in service, cleanliness and breakfast! 1. no transportation available 2. the breakfast is embarrassing- the items combined are worth $5 and I paid a ridiculously high amount for an ordinary room. 3. The guy across the hall had a yelping small dog 4. Overpriced and underserved. 5. Never again will I go to another Hyatt
Séjour de 2 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

Sherry

Les points forts : Infrastructures et conditions de l’hébergement
Easy place to stay
Séjour de 2 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Emilia

Séjour de 10 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Linda C

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
friendly, helpful staff
Séjour de 4 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Satisfaisant

Brittany

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

Lisandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for a wedding and it was really nice no complaints. The bathroom does need an update.
Séjour de 2 nuits en décembre 2023
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, Thank you for taking the time to leave a review. We will make sure to share this with the team and we hope to accommodate you for future stays.

4/10 Médiocre

Joseph, Alexandria

Voyage d’affaires
Séjour de 2 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 Satisfaisant

Lance

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mixed bag, some good, but some poor maintenance
Cons: dated hotel, average condition, some room amenities poorly maintained, such as broken hinge on furniture, very weak water pressure in bathroom sink. Pros: good location, convenient in building parking ($23.50 per night), generous breakfast, upbeat staff.
Séjour de 4 nuits en janvier 2024
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable insights into your recent stay at our hotel. Your compliments are truly appreciated and we apologize for any inconvenience you may have encountered. Please be assured that we take your feedback seriously, and we will address these maintenance concerns to enhance the overall guest experience. Thank you once again for choosing Hyatt Place Boca Raton and we look forward to the chance of serving you better in your future visits.

8/10 Bien

Dawar

Séjour de 3 nuits en janvier 2024
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Satisfaisant

Oleg

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to better serve you in the future.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room size was great. Didn’t get enough soap or any shampoo or water until we asked for it. There was no safe in the room which is unacceptable at a property in this price range. Breakfast was plentiful &, although some of it was unpalatable, there was enough decent stuff to fill us up. Bathrooms need magnifying mirrors. Staff was very nice.
Séjour de 2 nuits en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our room size and plentiful breakfast. We apologize for any inconvenience regarding the amenities, and we have taken note of your suggestions for improvement. Your comments are invaluable as we continuously strive to enhance our guests' experience. We hope to welcome you back soon and provide an even more enjoyable stay.

10/10 Excellent

Yesenia

Séjour de 1 nuit en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Maria

Séjour de 1 nuit en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your recent stay. Your review is greatly appreciated. We value your input and look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Celina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome hotel. Beautiful area. Beyond beyond good service. Clean. Friendly Awesome breakfast every morning. Wonderful stay.
Séjour de 6 nuits en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an awesome stay at our hotel and enjoyed the beautiful area. It's truly heartening to know that our service went beyond your expectations, and we appreciate your kind words about the cleanliness and friendliness of our hotel. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Jon

Séjour de 1 nuit en décembre 2023
Réponse de Amy Butkiewicz, Front Office Manager le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

6/10 Satisfaisant

Mark

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Don’t forget anything in your room! Staff refuses to call you back and they won’t find what you left on desk especially if it’s made by Apple
Réponse de Carolina - Front Office Supervisor le 17 mars 2024
We sincerely apologize for any inconvenience you experienced regarding your lost item. Our team takes guest concerns seriously, and we regret falling short of your expectations in this instance. Please know that we always strive to address any issues promptly and efficiently. Please feel free to reach out to us directly with any additional information or concerns. Your satisfaction is important to us, and we are committed to making things right.

2/10 Horrible

Erin

Séjour de 1 nuit en novembre 2023
Réponse de Carolina - Front Office Supervisor le 21 nov. 2023
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.