Avis sur Extended Stay America Suites Boca Raton Commerce
Extended Stay America Suites Boca Raton Commerce
501 Nw 77th St, Boca Raton, FL
Avis
5,8
6,0/10
Propreté
6,8/10
Personnel et service
5,2/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
31 oct. 2022
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 2 nov. 2022
Dear Dominique, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely, Hotel Management
4/10 Médiocre
Isabelle
23 févr. 2019
Les points faibles : Personnel et service
Hôtel à éviter
Isabelle
Séjour de 1 nuit en février 2019
Réponse de Hotel Management le 24 févr. 2019
Isabelle, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future.
Sincerely,
Hotel Management
10/10 Excellent
Magalie, France
20 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un réél plaisir!
Magalie
4/10 Médiocre
Céline, Paris
2 mars 2015
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel en bord d'autoroute et voie de chemin de fer
Céline
8/10 Bien
Johanne, Quebec
15 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Johanne
4/10 Médiocre
Christina
16 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Christina, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, especially regarding the odor in your room and the timing of maintenance visits. This falls short of our standards, and we regret any disruption caused to your studies and meetings. We are addressing these issues with our team to ensure better communication and service in the future. Your comments are valuable as we strive to improve our guest experience. We hope you'll consider giving us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management
6/10 Satisfaisant
Polly
9 mai 2024
Les points forts : Propreté
Polly
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Polly
Voyage en couple
9 mai 2024
Les points forts : Équipements
Polly
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Polly, Thank you for choosing us as your hotel and sharing your experience. Your satisfaction is our priority, and we are sorry if there was anything we could not meet your expectations. Should you have any suggestions or preferences for your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management
4/10 Médiocre
Harrison
8 mai 2024
Les points forts : Propreté et personnel et service
Harrison
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Harrison, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host another occasion and provide you with the seamless stay you deserve at the location!Sincerely,Hotel Management
10/10 Excellent
Michael
2 mai 2024
Michael
Séjour de 1 nuit en mai 2024
2/10 Horrible
Elizabeth
28 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Elizabeth, We sincerely apologize for the challenges you faced during your stay. Your feedback on maintenance, cleanliness, and noise disturbances is concerning, and we are committed to a swift resolution. We appreciate your patience and assure you we are dedicated to enhancing our services and facilities. Additionally, we will review and improve our breakfast offerings to better align with expectations. Thank you for bringing these matters to our attention. We value your input and hope to exceed your expectations for your next visit.Sincerely,Hotel Management
2/10 Horrible
Serena, Lancaster
Voyage en famille
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serena
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Dear Serena, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
2/10 Horrible
nazih
Voyage en couple
12 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
nazih
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Nazih, Thank you for sharing your review. We deeply regret the unsatisfactory conditions you encountered during your brief stay. Your experience falls far below our standards of cleanliness and guest satisfaction. Rest assured, we take your feedback seriously and will promptly address the issues you've highlighted with our maintenance and housekeeping teams. Furthermore, we apologize for any inconvenience caused by the lack of attentiveness from our staff in handling your concerns. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short in this instance. Please know that we will take immediate steps to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back to make it up to you. Safe travels!Sincerely,Hotel Management
2/10 Horrible
Julie
11 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
10/10 Excellent
Zack
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zack
Séjour de 4 nuits en mars 2024
2/10 Horrible
Charles
Voyage en couple
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Charles, We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Thank you again for your valuable comments.Sincerely,Hotel Management
2/10 Horrible
Terek
Voyage en famille avec de jeunes enfants, Voyage en famille
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terek
Réponse de Hotel Management le 17 mars 2024
Dear Terek, Thank you for making us your home away from your home. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We will address this immediately with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
10/10 Excellent
Car
16 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Car
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Car, Thank you for taking the time to write such a generous review! We're delighted to hear that you found our environment clean and welcoming during your stay. Our team works hard to maintain high standards, so it's wonderful to receive such positive feedback. We hope to have the opportunity to impress you again during your next visit to Extended Stay America.Sincerely,Hotel Management
6/10 Satisfaisant
Andrew
16 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Andrew
Séjour de 1 nuit en mars 2024
2/10 Horrible
Jared
15 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jared
Séjour de 2 nuits en mars 2024
2/10 Horrible
shahar
14 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shahar
Séjour de 4 nuits en mars 2024
10/10 Excellent
Jared
14 mars 2024
Jared
Séjour de 1 nuit en mars 2024
10/10 Excellent
Jared
12 mars 2024
Jared
Séjour de 1 nuit en mars 2024
10/10 Excellent
Jared
11 mars 2024
Les points forts : Propreté
Jared
Séjour de 1 nuit en mars 2024
2/10 Horrible
Eddie
11 mars 2024
Eddie
Séjour de 1 nuit en mars 2024
2/10 Horrible
Jose daniel
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose daniel
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Jose daniel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
8/10 Bien
Mike
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mars 2024
10/10 Excellent
Jared
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jared
Séjour de 1 nuit en mars 2024
8/10 Bien
Mike
6 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 6 mars 2024
Dear Mike, Thank you for choosing Extended Stay America. We are glad your stay was okay. However, we regret that anything fell short of your expectations with the room. Your satisfaction is our priority, and we hope to welcome you back for a more comfortable stay in the future. Thank you for choosing us!Sincerely,Hotel Management
10/10 Excellent
Michael
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
2/10 Horrible
Jina
5 mars 2024
Jina
Séjour de 5 nuits en février 2024
10/10 Excellent
John
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2024
2/10 Horrible
Roxanne
Voyage en famille avec de jeunes enfants, Voyage en famille
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Roxanne
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Roxanne, Our goal is to provide every guest an exceptional stay; therefore, we are truly sorry this was not your experience. We apologize for the multiple issues you encountered during your visits. Your feedback is valuable, and we will take immediate action to address the various concerns with your room's amenities, cleanliness, and maintenance. Additionally, we regret not meeting your expectations with the breakfast offering. We are committed to improving our services and hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
8/10 Bien
Michael
2 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
2/10 Horrible
alexandre
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
1 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alexandre
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear alexandre, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we regret our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Horrible
KIMBERLY
Voyage en famille
29 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KIMBERLY
Réponse de Hotel Management le 1 mars 2024
Dear KIMBERLY, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with our amenities, service, and cleanliness oversights detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We are committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
4/10 Médiocre
Nancy
27 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
$$$$ Hotel that should be no more than $
Nancy
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 févr. 2024
Dear Nancy, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share these notes appropriately with our team. As you mentioned that you liked our friendly staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Hotel Management
2/10 Horrible
Sharima, Sunrise
Voyage d’affaires
24 févr. 2024
Les points faibles : Personnel et service
Sharima
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Sharima, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
2/10 Horrible
JUDITH
23 févr. 2024
JUDITH
Séjour de 1 nuit en février 2024
2/10 Horrible
Scott
Voyage en famille
20 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Scott, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management
10/10 Excellent
Leandro
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leandro
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Leandro, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
2/10 Horrible
Diego
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Diego
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Diego, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management
10/10 Excellent
Ty
15 févr. 2024
Ty
Séjour de 1 nuit en février 2024
2/10 Horrible
Seth
Voyage en famille, Voyage d’affaires
11 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seth
Réponse de Hotel Management le 12 févr. 2024
Dear Seth, We deeply regret that your experience at our establishment did not meet your expectations. Your feedback regarding cleanliness, pests, breakfast quality, and staff service is concerning and not reflective of our standards. We apologize for the inconvenience caused and assure you that we are addressing these issues with urgency. Your comments will be shared with our team to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
2/10 Horrible
Joy
Voyage en groupe, Voyage d’affaires
8 févr. 2024
Les points faibles : Équipements
Joy
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Joy, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
4/10 Médiocre
Pierrette
5 févr. 2024
Les points faibles : Personnel et service
Pierrette
Séjour de 1 nuit en février 2024
2/10 Horrible
Voyageur vérifié
1 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unpleasant visit
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 2 févr. 2024
Dear Guest, Thank you for reviewing your stay at our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
2/10 Horrible
Thomas
29 janv. 2024
Thomas
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Timothy
26 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 26 janv. 2024
Dear Timothy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
10/10 Excellent
Cortney
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cortney
Séjour de 2 nuits en janvier 2024