Piscine extérieure, parasols de plage, chaises longues
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Avis sur Embassy Suites Boca Raton

3.5 out of 5
Embassy Suites Boca Raton
661 Nw 53rd St, Boca Raton, FL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 456 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 216 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 93 avis sur 1002." "

7,6/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Mohamed

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Pas a la hauteur pour un embassy suites surtout la literie non comfortable
Séjour de 1 nuit en juillet 2023
Réponse de Devin Wallace / Assistant General Manager le 29 juil. 2023
Thank you for your feedback!We are currently under renovation and will be rectifying it all very soon. We look forward to welcoming you in the near future to take care of it.

8/10 Bien

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenable La connexion wifi catastrophique
Séjour de 1 nuit en juillet 2023
Réponse de Devin Wallace / Assistant General Manager le 24 juil. 2023
We will do our best to ensure we double check our wifi issues. It was a pleasure to have you stay with us!

10/10 Excellent

Dounia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Devin Wallace / Assistant General Manager le 20 juil. 2023
Thank you so much for your feedback! We hope to see you very soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Bonne étape !
Bel hôtel, très correct pour le prix. Grande chambre et petit déjeuner varié et copieux. Salle de sport au top ! Par contre, la chambre sentait l’humidité et pas de couette pour le lit d’appoint (simple drap).
Séjour de 1 nuit en juin 2022

8/10 Bien

Benoit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comme d’habitude
2e séjour en 2 ans. J’aime beaucoup Embassy pour son déjeuner et 5 à 7 gratuit. Comme l’hôtel est plutôt grand, il peut y avoir beaucoup de monde au déjeuner le matin. Près de l’autoroute dans un parc d’affaires. Pas grand chose à faire sans voiture
Séjour de 2 nuits en juillet 2019

8/10 Bien

Clinton, Boca Raton

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté
We had a positive experience over 3 nights at this hotel. Yes, the place is dated and could use a major facelift, but the bed was comfortable and the breakfast was exceptional. If you’re getting an omelette custom made, be prepared before you get in line. Remember the Soup Guy from Seinfeld? Yeah… But he made one incredible omelette! Checking in/out was easy and they were friendly enough. I would stay again.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will be always in embassy suites
Séjour de 1 nuit en mai 2024
Réponse de Devin Wallace / Assistant General Manager le 28 mai 2024
Thank you so much for your loyalty, Monica! We are so happy to have had you stay with us. We hope to see you again soon.

4/10 Médiocre

Kerry

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The door handle to the sliding glass door was missing, the toilet made an awful noise. There was black mold all around the tile in the pool area. You can’t get lunch or a beverage during the day while at the pool. Nothing opens until five. The night reception was terrible. 2 drink tickets for off brand liquors. In years past it was unlimited and they always had a cocktail of the day. Just overall extremely disappointed and will not stay there again
Séjour de 2 nuits en mai 2024
Réponse de Ryan le 27 mai 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some areas need updating - wonderful breakfast and HH
Séjour de 3 nuits en mai 2024
Réponse de Ryan le 27 mai 2024
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!

2/10 Horrible

Joseph

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms, hallways elevators were well worn and dirty
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 27 mai 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 Excellent

Michelle, Miami gardens

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mai 2024
Réponse de Devin Wallace / Assistant General Manager le 26 mai 2024
Thank you so much for feedback and wholeheartedly appreciate it. We hope to see you again in the near future.

10/10 Excellent

NORMA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 19 mai 2024
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

10/10 Excellent

Stephen Lake

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very comfortable. The service was top-notch. I can’t wait to stay there again.
Séjour de 2 nuits en mai 2024
Réponse de Ryan le 14 mai 2024
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

6/10 Satisfaisant

Liliya

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 14 mai 2024
Thank you so much for such a delightful feedback! We hope to see you soon staying with us!

10/10 Excellent

Michael

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 12 mai 2024
Thank you so much for staying with us! We appreciate your feedback and look forward to seeing you again here at our beautiful property.

6/10 Satisfaisant

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Dog were allowed in eating area. Dogs pee on carpet floor. I love animals and have dogs but I don’t like sleeping in bed with dogs. This nice hotel should have designated rooms for people who travel with dogs. Not everyone trains their dogs. Nothing g worse than seeing animal feces on a floor
Séjour de 2 nuits en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 8 mai 2024
Good morning, we certainly do have designated spots for our pets along with restrictions when it comes these matters. Service animals are the only ones allowed in such areas and we do our best to keep all areas situated with pets under control. We apologize if this wasn't done and with your feedback, we will do our best to ensure we cover more basis than we've done before.

2/10 Horrible

Justin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Devin Wallace / Assistant General Manager le 7 mai 2024
We apologize for the inconveniences that may have affect ed your stay. We are always open to hearing your concerns as we want our guest to have a great memorable experience. We hope to see you again soon in a better light.

8/10 Bien

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Devin Wallace / Assistant General Manager le 7 mai 2024
Thank you for feedback and we here at the Embassy Suites Boca appreciate it. Alot of good things more to come in the future. We hope to see you very soon.

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ryan le 5 mai 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Dieunex

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing.
Séjour de 3 nuits en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 1 mai 2024
Thank you so much for staying with us! We appreciate your feedback and hope to see you soon.

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay with a family. Close to beaches & restaurants.
Séjour de 2 nuits en mars 2024
Réponse de Ryan le 28 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 Bien

Jonathan

Voyage en couple
Les points forts : Propreté et personnel et service
Breakfast was good
Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 22 avr. 2024
Thank you so much for staying with us. We hope to see you again soon with our amazing breakfast.

10/10 Excellent

matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Dining option only available for breakfast and dinner, if staying on the property during lunch, you would need to order delivery.
Séjour de 3 nuits en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 22 avr. 2024
Thank you for staying with us Matthew, we are looking forward to seeing you again. Our lunch will be open very soon in the near future after our full renovation.

10/10 Excellent

Fritz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just make sure youre check on you're car thought the night because my truck got broken in too in the steal the front grill and the back truck door
Séjour de 1 nuit en avril 2024
Réponse de Ryan le 20 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Alex

Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 8 mai 2024
Thank you so much for your amazing feedback! We are delighted to hear that you enjoyed your stay, Alex! We hope to see you again soon

6/10 Satisfaisant

Steven

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Mold around the shower Pitted metal around every light fixture Carpet pulls everywhere
Séjour de 4 nuits en avril 2024
Réponse de Ryan le 17 avr. 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area for walking. Easy access to the freeway.
Séjour de 2 nuits en février 2024
Réponse de Ryan le 16 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

ASHIA

Séjour de 1 nuit en avril 2024
Réponse de Ryan le 5 mai 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

4/10 Médiocre

Kent

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Check in was very good. The room had a handicap bathroom that got water everywhere. I asked for a blanket from the front desk that never came.
Séjour de 1 nuit en avril 2024
Réponse de Ryan le 15 avr. 2024
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 Excellent

Arnaldo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean , great food and staff
Séjour de 6 nuits en avril 2024
Réponse de Louis le 14 avr. 2024
Hello ArnoldoThank you for your feedback, it is much appreciated. I will share with the team.

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 13 avr. 2024
Thank you so much Thomas for your amazing feedback :) We hope to see you again very soon here at Embassy Suites Boca!

6/10 Satisfaisant

Shouguang

Voyage en couple
Spacious room, clean, but lack a smell of freshness (moldy moist smell). We liked early evening snacks and free drinks.
Séjour de 2 nuits en avril 2024
Réponse de Ryan le 13 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Timothy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were close to the park trails!!
Séjour de 5 nuits en avril 2024
Réponse de Ryan le 11 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Yasmin

Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 29 avr. 2024
Thank you for staying with us and providing the feedback to express to our team.

8/10 Bien

Deondra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice and clean as always
Séjour de 1 nuit en avril 2024
Réponse de Ryan le 10 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Chantaye

Séjour de 1 nuit en avril 2024
Réponse de Devin Wallace / Assistant General Manager le 29 avr. 2024
Thank you so much for staying with us and we appreciate your feedback as we want to ensure our guest have the best experience.

10/10 Excellent

Amy

Séjour de 1 nuit en avril 2024
Réponse de Ryan le 28 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 Bien

Claire

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in process was great, except when I made the reservations, the wegbsite said there was a shuttle from the train station to the Hotel. When I called from the train station, they said the shuttle was not running. Then one employee said you were possibly within walking distance! We took a Lyft and it definitely was not within walking distance. Other than that, the say was good. We enjoyed your Happy Hour event (the bartender Eva was wonderful and very competent) and your breakfast was outstanding. The beds were also very comfortable. I would recommend the Hotel to others.
Séjour de 1 nuit en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 3 avr. 2024
Thank you so much Claire for the feedback as we appreciate anything to ensure our guest have a great experience at our hotel. I will look into the matters regarding the shuttle and inform the team, but I am super glad you've enjoyed your time here. We hope to see you again

10/10 Excellent

belquis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Need some update
Séjour de 2 nuits en mars 2024
Réponse de Ryan le 1 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The jacuzzi very dirty
Séjour de 1 nuit en mars 2024
Réponse de Ryan le 1 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

jorge

Voyage en couple
Les points forts : Équipements
Very goid
Séjour de 1 nuit en mars 2024
Réponse de Ryan le 1 avr. 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 Excellent

Josephine

Voyage en famille
The place is lovely nice and polite employees ,delicious breakfast and the amount was reasonable
Séjour de 2 nuits en mars 2024
Réponse de Louis le 1 avr. 2024
Hello JosephineThank you for taking the time to provide your feedback. We work very hard to ensure you feel comfortable, we are happy to hear we succeeded.

8/10 Bien

Nikhil, Hackettstown

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value in the area.
Séjour de 4 nuits en mars 2024
Réponse de Ryan le 31 mars 2024
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 Bien

JAIME H

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Property needs maintenance aid remodeling
Séjour de 1 nuit en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 31 mars 2024
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

10/10 Excellent

fitzroy, douglasville

Les points forts : Propreté et personnel et service
Need to remove the wet smell from the rooms!
Séjour de 1 nuit en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 31 mars 2024
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

4/10 Médiocre

K

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is old. The room had a really strong musty smell like mold, and mildew. I switched to another room and had the same issue. Needs to be updated. Carpet was dirty. Faucet in the bathroom was loose. I won’t be staying here again.
Séjour de 2 nuits en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 28 mars 2024
We appreciate your feedback as we utilize all we can to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you during your stay. We will follow up on the matter

4/10 Médiocre

vince gensch and

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Run down
Séjour de 7 nuits en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 28 mars 2024
Thank you for your feedback. We appreciate your feedback wholeheartedly. We are currently due to be fully renovated this summer and we are excited for the changes to come. It is our hope that you can experience this with us in the near future.

6/10 Satisfaisant

Alex

Voyage d’affaires
Les points forts : Personnel et service et équipements
No
Séjour de 3 nuits en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 27 mars 2024
It is our hope to have heard your feedback. The guest experience is super important to us and we hope that we are able to provide such service to you in the near future.

10/10 Excellent

Dina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis at the front desk was amazing. Kind, patient and just an overall consummate professional. I really appreciate when a hotel has nice people at the front desk. Please give him a raise because he literally made my day!
Séjour de 1 nuit en mars 2024
Réponse de Devin Wallace / Assistant General Manager le 26 mars 2024
Thank you so much for the amazing feedback We loved the comments made about Luis, we will do our best to ensure we relay this good information to him. We hope to see you again very soon