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Avis sur Boca Raton Marriott at Boca Center

4 out of 5
Boca Raton Marriott at Boca Center
5150 Town Center Cir, Boca Raton, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 621 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Carlo

Séjour de 1 nuit en août 2022
Réponse de Evan le 23 août 2022
Thank your for your highly rated review! Please come visit us again!

10/10 Excellent

Mel, Montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accueil, personnel courtois, grande chambre, très propre.
Séjour de 2 nuits en décembre 2019
Réponse de Kristen le 5 janv. 2020
Thank you for taking the time to rate and review our property! We greatly appreciate your feedback! Your comments will be passed on our management team to improve our level of service. We look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2019
Réponse de Kristen le 14 sept. 2019
Thank you for taking the time to rate our property! We are thrilled to read that you enjoyed your stay with us! We look forward to welcoming you back in the future!

8/10 Bien

FRANCK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2019
Réponse de Lawanda le 7 août 2019
Hello Mr Franck, can you please give us some feedback on what we could have done better to get a 10 ? Thank you I look forward to hearing from you again.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
hôtel correct sans plus, l 'état du tableau de bord de l'ascenseur est lamentable vieille salle de bains
Séjour de 4 nuits en avril 2019
Réponse de ADR le 2 mai 2019
Thank you for your review! We are renewing our elevators and bathrooms this year! Please come back and see us again!

10/10 Excellent

Anju

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property and perfect location…
Séjour de 1 nuit en mai 2024

10/10 Excellent

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Alisha le 15 mai 2024
Thank you for your feedback! We hope to see you next time you're in Boca Raton!

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area and quiet. However, the carpet in the hallways are dirty with many spots.
Séjour de 1 nuit en mai 2024
Réponse de Alisha Diaz le 15 mai 2024
Thank you for taking the time to let us know about your stay! We appreciate your feedback and will share it with the leadership teams! We hope to see you again the next time you are in the Boca Raton area!

8/10 Bien

Richard

Séjour de 3 nuits en avril 2024

8/10 Bien

Kimberly, Quakertown

Séjour de 3 nuits en avril 2024

10/10 Excellent

oksana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a beautiful place for relaxing.
Séjour de 4 nuits en mars 2024
Réponse de Alisha Diaz le 4 avr. 2024
Thank you so much for your feedback! We are delighted that you had a relaxing stay, and we hope you will choose us again the next time you are in Boca Raton!

10/10 Excellent

Felice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Alisha Diaz le 4 avr. 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay, and we hope you will choose us again the next time you are in Boca Raton!

10/10 Excellent

vivian

Séjour de 2 nuits en mars 2024
Réponse de Jessica Salgado le 29 avr. 2024
Thank you for providing your feedback! We hope to see you again the next time your travels bring you to Boca Raton!

8/10 Bien

Glen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathrooms could always be larger, but comfortable and clean. Excellent breakfast buffet!
Séjour de 3 nuits en mars 2024
Réponse de Jessica Salgado le 25 mars 2024
Thank you for taking the time to leave your feedback. We always appreciate the opportunity to provide a better experience for our guests. We hope that you will stay again the next time your travels bring you to the Boca Raton area.

2/10 Horrible

lilisbet

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have never stayed at this property although I had made my reservation 3 weeks prior, when I arrived to the Marriot hotel, Brandon at the front desk lobby gave me a nonsensical explanation that there was no space in the hotel and they sent me to a Whydham hotel, this was an unpleasant moment and very disappointed with the customer service at this hotel, it was terrible. I do not recommend anyone to make reservations in an unsafe place.
Réponse de Jessica Salgado le 25 mars 2024
Thank you for your feedback. This situation was less than ideal for you and for us as we never like to have to displace a guest from our Hotel. Guest satisfaction is our number one priority and certainly missed the mark. We hope that you will give us another try should you be in the Boca Raton area again.

8/10 Bien

Anibal

Séjour de 1 nuit en mars 2024
Réponse de Jessica Salgado le 16 avr. 2024
Thank you so much for sharing your feedback. We hope you will stay with us again the next time you are in the Boca Raton area!

6/10 Satisfaisant

JoJo

Séjour de 2 nuits en mars 2024
Réponse de Alisha Diaz le 4 avr. 2024
Thank you for taking the time to review your stay. We take all of our scores very seriously as opportunities to improve and we hope that you will give us another try the next time your travels bring us to the Boca Raton area.

8/10 Bien

Roye

Séjour de 5 nuits en mars 2024
Réponse de Alisha Diaz le 4 avr. 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay, and we hope you will choose us again the next time you are in Boca Raton!

4/10 Médiocre

Hope

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Well located for my needs. BUT, ery poor and inadequate response for issues (non-operable ironing board, broken coffee maker, insufficient number of towels repeatedly asked for prior day and never provided). Not adequately staffed hotel. Management not available to navigate guest needs. Overcrowded pool area that is far too small to accommodate the number of guests.
Séjour de 5 nuits en février 2024
Réponse de Jessica Salgado le 11 mars 2024
Thank you for providing your feedback. I'm sorry to hear that your stay did not meet your expectations. I have shared your comments with our leadership team and will use this feedback to improve our operations moving forward. We hope that you will give us another opportunity to host you the next time you are in Boca Raton so we can show the level of hospitality we pride ourselves on providing.

10/10 Excellent

Vivian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very comfortable room. Many hotel rooms for some reason have insufficient lighting and electrical/ charging options. This room was perfect. Marriott’s Breakfast was fine and we tried many of the restaurants within steps of the hotel for dinner. The staff we interacted with were very helpful.
Séjour de 5 nuits en février 2024
Réponse de Jessica Salgado le 11 mars 2024
Thank you so much for your feedback! We are delighted that you had a wonderful stay and we hope you will choose us again the next time you are in Boca Raton!

6/10 Satisfaisant

Preston

Voyage en famille
Air conditioner didn’t work we told front desk twice and nothing was done about it
Séjour de 5 nuits en mars 2024
Réponse de Jessica Salgado le 8 mars 2024
Thank you so much for sharing your feedback with us. We have addressed your concerns with our Engineering team to ensure this is an isolated incident. We do hope that you will stay with us again the next time your travels bring you to the Boca Raton area.

6/10 Satisfaisant

brian

Voyage en groupe
Les points forts : Propreté
good location, don't need a car for everything.
Séjour de 6 nuits en février 2024
Réponse de Rose le 22 févr. 2024
Thank you for taking the time to leave us a positive review! Safe travels!

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is close to FAU and student living quarters. It was also a perfect meeting spot for my business meeting.
Séjour de 4 nuits en février 2024
Réponse de Rose le 22 févr. 2024
Thank you for taking the time to leave us a positive review! We appreciate your feedback and look forward to welcoming you back to the Boca Raton Marriott! Safe travels!

8/10 Bien

Audrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was comfortable and water pressure was medium, pretty good for a large hotel. Rooms were cleaned/refreshed everyday and always provided enough towels.
Séjour de 3 nuits en février 2024
Réponse de Rose le 21 févr. 2024
Thank you for the positive review! We appreciate your feedback. We hope you will consider staying with us again at the Boca Raton Marriott at Boca Center!

10/10 Excellent

Anne

Séjour de 7 nuits en février 2024
Réponse de Jessica Salgado le 21 mars 2024
It looks like you had a Wonderful stay! We appreciate you taking the time to provide your feedback and look forward to hopefully having the opportunity to host you again the next time you are in the Boca Raton area!

10/10 Excellent

Sue Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Rose le 13 févr. 2024
Thank you for taking the time to leave us a positive review! We hope to see you again soon at the Boca Raton Marriott. Safe travels!

6/10 Satisfaisant

Ron

Les points faibles : Personnel et service
Has potential but needs some work
Positives: Good location adjacent to bars, restaurants, and shopping. Pool and fitness center are decent. Negatives: Rude staff. Poorly trained. Overpriced. Clientele are marginal. Not great for meeting people. It’s an average hotel with an above average price and below average staff.
Séjour de 4 nuits en février 2024
Réponse de Rose le 11 févr. 2024
Thank you for taking the time to leave us a review. I apologize for the shortcomings you experienced during your stay. We appreciate your feedback, as it is used to improve our service. Safe travels.

6/10 Satisfaisant

Rhonda

Les points forts : Propreté et personnel et service
It's pretty tired but the staff are good and service is very good. nice pool
Séjour de 7 nuits en décembre 2023
Réponse de Rose le 4 févr. 2024
Thank you for taking the time to leave us a review. We appreciate your recognition of the staff. We hope you return soon soon to the Boca Raton Marriott Boca center. Safe travels.

8/10 Bien

Judith

Voyage en famille
I lost a valued necklace in my room. So far no feedback. Someone found it but no response from anyone.
Séjour de 2 nuits en janvier 2024
Réponse de Rose le 31 janv. 2024
Thank you for taking the time to leave us a review. I have passed the information along to our housekeeping management team, and they will be in contact with you shortly. Safe travels!

10/10 Excellent

Annu, Chaguanas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient. Hospitable. Well located.
Séjour de 2 nuits en janvier 2024
Réponse de Rose le 30 janv. 2024
Thank you for taking the time to leave us a positive review! We appreciate your feedback, and hope to welcome you back to the Boca Raton Marriott soon. Safe travels!

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
need more closet, drawer or shelf space
The closets are so small and there are no dressers in the rooms so it's very difficult to unpack comfortable
Séjour de 8 nuits en janvier 2024
Réponse de Rose le 30 janv. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you will return soon to the Boca Raton Marriott at Boca Center. Safe travels!

8/10 Bien

Jay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marriott at Town Center
The hotel, room and staff were perfectly fine but nothing extraordinary. Although there’s a a lot of space under the television for drawers it’s just left empty. 3 small drawers and a 1/2 closet for 2 adults for a 5 night stay is just not enough. Though housekeeping made up the room early and adequately they never policed our used drinking glasses. This is the first time I ever had to request a luggage rack. Weird. Still, the location is very convenient, there’s free parking and they put out snacks around 5 pm which is a nice touch. The breakfast buffet is excellent. Wait staff are excellent. All in all a better than average experience, but a little pricey for the room amenities.
Séjour de 5 nuits en janvier 2024
Réponse de Rose le 29 janv. 2024
Thank you for taking the time to leave us a review! I apologize for the shortcomings you experienced while staying at our property but appreciate the feedback for potential of improvement. Safe travels.

8/10 Bien

Lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Rose le 26 janv. 2024
Thank you for taking the time to leave us a positive review! We hope you will stay with us again at the Boca Raton Marriott at Boca Center! Safe travels!

10/10 Excellent

Abbas

Séjour de 1 nuit en janvier 2024
Réponse de Rose le 24 janv. 2024
Thank you for taking the time to leave us a positive review! We hope to see you return to the Boca Raton Marriott soon! Safe travels!

10/10 Excellent

Stephen

Voyage d’affaires
Courteous staff
Séjour de 1 nuit en janvier 2024
Réponse de Rose le 21 janv. 2024
Thank you for taking the time to leave us a positive review, and for staying with us at the Boca Raton Marriott at Boca Center! We hope to welcome you back to our property soon! Safe travels!

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Rose le 16 janv. 2024
Thank you for taking the time to leave us an excellent review. We appreciate your feedback and look forward to hosting you again soon at the Boca Raton Marriott at Boca Center!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Jessica Salgado le 15 janv. 2024
Kathleen, Thank you for taking the time to share your feedback! We are delighted that you had a Wonderful stay with us! We hope you will come back and see us again the next time your travels bring you to Boca Raton!

8/10 Bien

CRAIG

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Jessica Salgado le 15 janv. 2024
Thank you for your feedback regarding your stay. It is our goal to exceed guest expectations and it looks like your stay was not as Wonderful as we had hoped and we have communicated this with our leadership teams. We do hope you will give us another try the next time your travels bring you to Boca Raton!

10/10 Excellent

Rachel

Séjour de 6 nuits en décembre 2023
Réponse de Rose le 31 janv. 2024
Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again soon. Safe travels!

10/10 Excellent

Bernard

Séjour de 1 nuit en décembre 2023
Réponse de Rose le 21 janv. 2024
Thank you for taking the time to leave us a positive review, and for staying with us at the Boca Raton Marriott at Boca Center! We hope to welcome you back to our property soon! Safe travels!

10/10 Excellent

Danny

Séjour de 1 nuit en décembre 2023
Réponse de Rose le 29 déc. 2023
Thank you for taking the time to leave us an excellent review! We appreciate your rating and hope to see you again soon!

10/10 Excellent

Judith

Séjour de 3 nuits en décembre 2023
Réponse de Rose le 31 janv. 2024
Thank you for taking the time to leave us a positive review. We appreciate your business and hope to see you again soon. Safe travels!

8/10 Bien

Michael, Miami

Séjour de 1 nuit en décembre 2023
Réponse de Rose le 15 déc. 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marriott at Boca center. We hope you will consider us for your future travels.

4/10 Médiocre

Leroy Anthony

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Rose le 15 déc. 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marietta Boca center. We hope you will consider us for your future travels.

8/10 Bien

Michael, Franklin Lakes

Séjour de 2 nuits en novembre 2023
Réponse de Rose le 15 déc. 2023
Thank you for taking the time to rate your stay. I apologize for any shortcomings that you experienced during your day at the Boca Raton Marietta Boca center. We hope you will consider us for your future travels.

4/10 Médiocre

Taylor

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very thin walls between rooms
Séjour de 1 nuit en novembre 2023
Réponse de Rose le 7 nov. 2023
Thank you for taking the time to leave a review regarding your stay. I apologize for any inconvenience this may have caused during your time with us at the Boca Raton Marriott at Boca Center. Safe travels.

10/10 Excellent

Simon, BOCA RATON

Sebastián very polite and helpful.
Séjour de 1 nuit en novembre 2023
Réponse de Sebastian le 6 nov. 2023
Good Morning, We're glad you had a great stay with us and we can't wait for you to come back! However on a more personal note it's always a pleasure.

4/10 Médiocre

Jinling

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
very noisy， Old facilities
Séjour de 1 nuit en novembre 2023
Réponse de Rose le 4 nov. 2023
Thank you for taking the time to provide us with feedback. I apologize for the shortcomings of our property. We have upcoming plans for a renovation, and would love for you to return to the Boca Raton Marriott at Boca Center as part of your future travel plans.

10/10 Excellent

Agnieszka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable
Séjour de 1 nuit en octobre 2023
Réponse de Rose le 31 oct. 2023
Thank you for taking the time to leave us an excellent review! We are glad you enjoyed your stay! We look forward to welcoming you back soon to the Boca Raton Marriott at Boca Center! Safe travels!

10/10 Excellent

Howard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and well appointed. The breakfast buffet was excellent as was the happy hour appetizers and refreshments provided to elite members. I would definitely recommend this hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Rose le 30 oct. 2023
Thank you for taking the time to leave us an excellent review! We are so glad you enjoyed your stay with us! We hope to welcome you back soon to the Boca Raton Marriott at Boca Center! Safe travels!