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Avis sur Bismarck Hotel and Conference Center

3 out of 5
Bismarck Hotel and Conference Center
800 S 3rd St, Bismarck, ND

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 285 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 189 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 171 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 99 avis sur 1000." "

6,8/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

JOSHUA

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Older hotel. The nice thing is they didn’t have carpet In the room. However it was not swept. The bathroom was dark when you close the shower curtain there is hardly any light in the shower and the tile grout looks almost black. I couldn’t tell how dirty it was because of the darkness. The staff in the Lounge area were horrible and not friendly at all. The front desk guys were nice, but our tv cable didn’t work. My husband called to tell them and they told him to unplug it and replug it in. That did not fix it. So no tv but we were only there one night.
Séjour de 1 nuit en mai 2024
Réponse de X le 26 mai 2024
Hello Joshua, we appreciate you taking the time to leave a detailed review. We are happy you enjoyed working with the front desk staff as well as the new flooring. If you ever feel like a room is not clean enough, please report to front desk so we can find best accommodation. We appreciate this review and will use it to improve! We hope to see you back in the near future. Best regards, Bismarck Hotel and Conference Center

4/10 Médiocre

Jeni

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was friendly and cooperative with police when my room was broken into and $400 worth of clothing and cash was stolen. Mine seems to be the only hallway that doesn’t have a camera which makes me believe someone knows its a good spot not to get caught. Sad ending to what should have been a fun weekend
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 26 mai 2024
Hello Jeni, we are sorry some items were lost. However, we were able to prove this was not the doing of an employee and also no key was mistakenly given for this room, which we were also able to prove. The time frame in which we were informed of these items disappearing (2am - 6am) while guests were indeed in the room is highly unlikely, according to the officer who investigated. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de X le 26 mai 2024
Thank you, Kathy. We hope to see you back in the near future!Best regards, Bismarck Hotel and Conference Center

8/10 Bien

Roxy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to have a family gathering and enjoy the pool area.
Séjour de 1 nuit en avril 2024
Réponse de X le 24 mai 2024
Thank you, Roxy!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Stay
Séjour de 2 nuits en avril 2024
Réponse de X le 23 mai 2024
Thank you, James. See you next time!Best regards, Bismarck Hotel and Conference Center

8/10 Bien

HazelAnn

Love the play area for the children always accomadating…
Séjour de 1 nuit en mai 2024
Réponse de X le 21 mai 2024
Thank you, HazelAnn!

10/10 Excellent

Corine, Bismarck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de X le 22 mai 2024
Thank you, Corine!

10/10 Excellent

Denise

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de X le 21 mai 2024
Thank you, Denise!

8/10 Bien

Colette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de X le 19 mai 2024
Thank you, Colette!

8/10 Bien

Keli

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
This was my first time staying here outside of the annual dart tournament. It was so much quieter and cleaner. Front desk staff and bar staff were very friendly.
Séjour de 1 nuit en mai 2024
Réponse de X le 17 mai 2024
Thank you, Keli!Best regards, Bismarck Hotel and Conference Center

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024
Réponse de X le 16 mai 2024
Thank you, Ronald!

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice property. Staff was nice and very helpful. Would stay tgere again.
Séjour de 3 nuits en mai 2024
Réponse de X le 13 mai 2024
Thank you, Linda! See you next time!

4/10 Médiocre

Julie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de X le 13 mai 2024
Thank you, Julie for staying with us!

4/10 Médiocre

Jared

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de X le 10 mai 2024
Thank you, Jared for sharing. If you would like to elaborate on what seemed to have gone wrong, please give us a call. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Shaun

Very clean. rooms are nice!
Séjour de 1 nuit en mai 2024
Réponse de X le 7 mai 2024
Thank you, Shaun!

6/10 Satisfaisant

April

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel used to be great but we were floored this time with how downhill it has gone. Our room smelled like smoke, windows were dirty (on the inside), stains on the walls, and broken door latch. After reading other reviews, it sounds like we got a pretty decent room compared to some of the others. Bummer!
Séjour de 1 nuit en mai 2024
Réponse de X le 6 mai 2024
Hello April, please notify the fornt desk of any room conditions you feel our poor and we will do our best to resolve the issue. When you report after your stay it limits the possibility of finding a resolution for a more comfortable stay. We appreciate you sharing your experience, April. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Easy parking. I had room to park a pickup with a 20 ft trailer.
Séjour de 1 nuit en avril 2024
Réponse de X le 30 avr. 2024
Thank you, Gerald! See you next time!

4/10 Médiocre

CJ, McLaughlin

Séjour de 1 nuit en avril 2024
Réponse de X le 21 mai 2024
Thank you, Cj. Please, give us a call to discuss what does not seem to have been a superb stay. The best way for us to improve is through detailed reviews. Best regards, Bismarck Hotel and Conference Center

4/10 Médiocre

CJ, McLaughlin

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was unsafe due to settlement of concrete sidewalks, Grand daughter triped on uneven sidewalks. Roof leaks in hallway where buckets were placed to catch water leaking from ceiling. Staff not friendly, was ignored for abut 5 minutes before I went to other clerk for check-in. Given a room that was already occupied had to walk from one end of building all the way to front lobby.
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 30 avr. 2024
Hello Mr. White, we appreciate you sharing your experience and want to apologize for the inconvenience. Your check in was during a medical emergency as well as maintenance emergency. We assure you, your next visit will be much more convenient.Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Rachel

Séjour de 1 nuit en avril 2024
Réponse de X le 21 mai 2024
Thank you, Rachel!

10/10 Excellent

Raquel

Séjour de 2 nuits en février 2024
Réponse de X le 21 mai 2024
Thank you, Raquel!

6/10 Satisfaisant

Randi

Séjour de 1 nuit en avril 2024
Réponse de X le 2 mai 2024
Thank you, Randi!

2/10 Horrible

Taylor, New town

Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 21 mai 2024
Hello Taylor, does not seem you had a pleasant stay. Please, call us so we can discuss issues at hand and find a solution.

10/10 Excellent

Laikyn, Dunseith

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good hotel.
Séjour de 1 nuit en avril 2024
Réponse de X le 29 avr. 2024
Thank you, Laikyn! See you next time!

2/10 Horrible

Jill

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had to stand in line to check in for over 30 minutes. While in line other guests came back complaining about the room they received already had guests in it. The fire alarms went off and stayed on for about 5 minutes. The staff was not concerned. We received a queen room because the king room we reserved was sold out. Walked to other side of hotel to the 3rd floor only to find the room they gave us was filled with building equipment. Walked back down to the desk to get another room. By this time our 3year old granddaughter was not happy. The room was clean and looked like they are trying to remodel. The rooms are Not sound proof. 3rd floor was extremely noisy. Pool floor needs to be changed, very slippery. We saw several individuals fall. The outside doors are tight and makes it difficult to open. The parking was convenient and the area is great. The staff was friendly but not efficient or trained well. The hallway floors are dirty and people had their dogs running free in the hallways.
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 29 avr. 2024
Hello Jill, we would like to apologize as you arrived in the middle of an emergency. We understand this was inconvenient, but we have a very friendly and efficient staff. We appreciate you providing a detailed review as it is the best way for us to pinpoint areas we can improve. Thank you, Jill!

2/10 Horrible

Kevin

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The facility is tired and in need of a remodel. The elevator smelled so bad, we hesitated to use it. We booked our room through Expedia, then arrived at the hotel and were told it would b $50 more, because the room we booked was sold out. The same thing happened to another woman in line ahead of us.
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 28 avr. 2024
We apologize for the inconvenience, Kevin. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility is nice. The staff are good to work with.
Séjour de 1 nuit en avril 2024
Réponse de X le 27 avr. 2024
Thank you,Dennis! See you next time!

2/10 Horrible

Nathan

Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 17 mai 2024
Hello Nathan, I noticed you did not show for your reservation. Please, reserve this section for real reviews. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far everything is good.
Séjour de 1 nuit en avril 2024
Réponse de X le 27 avr. 2024
Thank you, Keith!

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great property is beautiful
Séjour de 1 nuit en avril 2024
Réponse de X le 26 avr. 2024
We appreciate you taking the time to leave a review, Jen! See you next time!

2/10 Horrible

Benjamin

Séjour de 2 nuits en avril 2024
Réponse de X le 13 mai 2024
Hello Benjamin, please contact the front desk to discuss what seems to to have been an unpleasant stay.

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Réponse de X le 24 avr. 2024
Thank you, Shannon!

2/10 Horrible

Mario

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
They have to include free breakfast
Séjour de 1 nuit en avril 2024
Réponse de X le 15 avr. 2024
Hello Mario, online where you booked, lists breakfast prices. Best regards, Bismarck Hotel and Conference Center

10/10 Excellent

Sheri

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only issue I had was with the door locks at door 7 which was hard to get the key card to work on. Nick was a great person and staff member!
Séjour de 3 nuits en avril 2024
Réponse de X le 9 avr. 2024
Thank you, Sheri!

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de X le 8 avr. 2024
Thank you, Matthew!

8/10 Bien

Randy

Séjour de 2 nuits en février 2024
Réponse de X le 3 avr. 2024
Thank you, Randy!

6/10 Satisfaisant

Jacque

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de X le 28 mars 2024
Thank you for taking the time to leave a review, Jacque!

10/10 Excellent

Camille

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the pool area Clean And friendly staff Will stay there again
Séjour de 1 nuit en mars 2024
Réponse de X le 26 mars 2024
Thank you, Camille! See you next time!

8/10 Bien

Cody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good except the key cards only worked once every multiple tries. Numerous people were having issues.
Séjour de 1 nuit en mars 2024
Réponse de X le 26 mars 2024
Hello Cody, we are happy to hear your stay went well. We are in the process of replacing our door handles. See you next time!

10/10 Excellent

Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good front desk customer service
Séjour de 1 nuit en mars 2024
Réponse de X le 26 mars 2024
Thank you, Maria!

6/10 Satisfaisant

Galvin, Green Bay

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Paid for 2 rooms didnt stay. Rooms were not connected. Soon as i checked in people were telling front desk that someone pooped on the slide in the waterpark. Found other accommodations.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 21 mars 2024
Hello Galvin, we appreciate you sharing your experience. Unfortunately, a child did have an accident. We did address this not only by cleaning, but flushing the pool, rebalancing chemicals and having the state inspect. Best regards, Bismarck Hotel and Conference Center

4/10 Médiocre

Christopher

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was mold in each room I was put in. The bed sheets were dirty and had hair on them.
Séjour de 2 nuits en mars 2024
Réponse de x le 12 mars 2024
Hello Chris, we apologize for the inconvenience of having to move rooms. After an inspection of the rooms you stayed in, we are happy to say no mold was found. Best regards, Bismarck Hotel and Conference Center

8/10 Bien

Siman

Séjour de 2 nuits en mars 2024
Réponse de X le 3 avr. 2024
Thank you, Siman!

4/10 Médiocre

Russ, Charlotte

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
When i got up to catch a cab to the airport 4 am, there was 5 males clearly entoxicated in the lobby drinking beer. they in the end were harmless. what hotel allows patrons, i think they were patrons??? or people from the bar to stay and party in the loby. I do not blame the night manager, for not stoipping it as he was alone and it could havve escalted. this is unsafe for your employees and was extreemly upsetting to me. Russ putland 980 474 8170
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Manager le 9 mars 2024
Hello Russ, safety is our top priority for our guests. We have addressed the situation and can ensure this is not a common feature of the property. Best regards, Bismarck Hotel and Conference Center

8/10 Bien

Galvin, Green Bay

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1st floor no steps
Séjour de 2 nuits en mars 2024
Réponse de x le 9 mars 2024
Thank you, Galvin!

4/10 Médiocre

Travis

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Place was dated as hell, Heater didn't work, tv didn't work l, amenities were sun standard. You can really tell they are on a tight budget and more than willing to cut corners management wise. The employees were fantastic
Séjour de 2 nuits en février 2024
Réponse de x le 26 févr. 2024
Hello Travis, we appreciate you taking the time to review your stay as it is the best way for us to identify areas we need to improve. We apologize for the heater not functioning properly as well as the tv. We are happy to have addressed these issues during your stay by providing an upgrade to a properly functioning, remodeled, and conveniently located room. We are currently working on several modifications throughout the entire hotel and urge you to visit with us again to enjoy the upgrades. Best regards, Bismarck Hotel and Conference Center

6/10 Satisfaisant

Christy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The rooms were nice and clean, plenty of room. The heater in our room was broken so you couldn’t adjust the temp. The pool area was freezing. Everyone that was out of the pool was in sweatshirts or jackets. The directions available in the hotel for finding stairs/elevators were terrible.
Séjour de 1 nuit en février 2024
Réponse de x le 26 févr. 2024
Hello Christy, we appreciate you taking the time to review your stay as it is our best guide in finding areas to improve. We will look into the pool water/room temperature and look into finding a better way to guide guests through the hotel. Best regards, Bismarck Hotel and Conference Center

4/10 Médiocre

Thomas

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 21 mars 2024
Thank you, Thomas.

10/10 Excellent

Jason

Séjour de 2 nuits en février 2024
Réponse de x le 20 févr. 2024
Thank you, Jason! See you next year!Best regards, Bismarck Hotel and Conference Center

6/10 Satisfaisant

Austyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Pool and water play areas were way to cold. Uncomfortable for adults and too chilly for young kids. The reason for booking here was to play on slides with our children and they were shivering after one slide.
Séjour de 1 nuit en février 2024
Réponse de X le 19 févr. 2024
Hello Austyn, we thank you for taking the time to leave a review. In a case like this, please let the front desk staff know and they will get maintenance on it immediately. We hope you decide to return in the future as we are working on many modifications!Best regards, Bismarck Hotel and Conference Center