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Avis sur The Level at Melia Villaitana

5 out of 5
The Level at Melia Villaitana
Avda. Alcalde Eduardo Zaplana, 7, Benidorm, Alicante

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 44 avis sur 74." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 74." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 74." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 74." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 74." "

9,2/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

francis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bien
Tres bel établissement calme et tres bien placé.
Séjour de 4 nuits en octobre 2020

10/10 Excellent

Bercovich

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice complex of 3 differents hotels wiht 5 star and 4 start hotel , including apartments.. nice view of the city mountian and see.
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Iuliia

Voyage en famille, Voyage en groupe
Les points forts : Confort de la chambre
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head. Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service. The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra. On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more. The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off. So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Séjour de 1 nuit en février 2024

10/10 Excellent

Florin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Muy bonito. Y volveré pronto.
Séjour de 2 nuits en février 2024

8/10 Bien

Morten

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

ANTONIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Rafael, Raleigh

Voyage en couple
Les points forts : Propreté
Expecting better overall service
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Kim

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 5 nuits en mars 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Heavy overpriced and bad service
Bring your own toilet paper. You will get two small rolls per day. If you need more, it takes min 2 hours for the staff to deliver…
Séjour de 5 nuits en juillet 2022

8/10 Bien

Slavko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfekte Anlage 👍
Séjour de 4 nuits en février 2022

4/10 Médiocre

Ann-Jeanette, Frogner

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Flott hotell med gode senger. Men under lavsesong så var det mye arbeider på hotellet, så man følte man bodde på en byggeplass med mye støy. Vi ba om å få flytte rom - hvorav det neste morgen startet opp motorsag for kapping av trær der også…. Så vi endte med å forlate hotellet, da vi var på hotell nettopp for å kunne slappe av ifbm at huset vårt ble renovert. Samt at majoriteten av fasilitetene var stengt ned. : Ingen spabehandling, hovedbassenget ikke oppvarmet og frokostbuffet ble erstattet med liten cafe med begrenset utvalg til frokost. Servicen var god. Bra garasjeanlegg. Men hotellet skulle ha opplyst og gitt gjestene mulighet til å velge om de ønsket å bo i dette bråket!
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, have stayed many times, beds very comfortable.
Séjour de 2 nuits en janvier 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always enjoyable
Visited meny times, always had a good time, bed comfortable. Great spa.
Séjour de 2 nuits en novembre 2021

2/10 Horrible

Michelle

Séjour de 1 nuit en septembre 2021

8/10 Bien

Ann-Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacker hotellanläggning
Väldigt långsam inchechning, bra rum och rent, våra 3 rum helt utan utsikt rakt mot en dåligt skött cypresshäck och 2 pinnstolar på våra terrasser, ej enligt bilder på er hemsida. I loungen ingick ej öl men vin o cava, läsk, kaffe o vatten utöver det bara olika typer av oliver ( stor skillnad mot The Level på Melia i Alicante ) Hela hotellanläggningen superfin och jättevackert men långa avstånd, bra spa men dyrt 25 Eu för 1 timme.
Séjour de 2 nuits en mai 2021

8/10 Bien

roland

Les points forts : Propreté, personnel et service, confort de la chambre
Atmospheric and pretty island resort
The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy. I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
Séjour de 2 nuits en octobre 2020

10/10 Excellent

Maribel, Madrid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
El personal de 10,las piscinas inmejorables y la comida, eso sí, debiera ser mejor para estar pagando un 5, y estrellas
Séjour de 3 nuits en septembre 2020

10/10 Excellent

Isidro, Tarragona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel muy bonito
Es un hotel muy bonito, con buenas instalaciones, ideal para desconectar.
Séjour de 1 nuit en septembre 2018

6/10 Satisfaisant

Torki, New york

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Teppo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Golf-pakettien tarjontaa voisi parantaa esim. Erilaisten pakettien muodossa.

8/10 Bien

Miguel Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sólo adultos es falso
Fui porque decía sólo adultos y no era cierto En el restaurante una locura de niños gritando y la suite que daba a la piscina ni te cuento
Séjour de 3 nuits en décembre 2017
Réponse de Guest Experience Coordinator le 19 févr. 2018
Buenos días Miguel, sentimos las molestias causadas pero el The Level permanece cerrado hasta semana santa, per esta razón no existe ninguna zona por solo adulto en esta temporada. Si accede en la pagina de Melià.com/TheLevel.villaitana puedes comprobar que unicamente está abierto a partir del 15 de Junio 2018. Reiteramos nuestras disculpas y nos gustaría que volviera para comprobar la experiecia The Level onlyadults. Mil gracias

8/10 Bien

Tim , zwanenburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erg ruim hotel met vele restaurants en zwembaden
Heerlijk park waar genoeg te doen is voor iedere leeftijd
Séjour de 2 nuits en décembre 2017
Réponse de Guest Experience Coordinator le 19 févr. 2018
Hi Tim, thank you for taking time to leave us your opinion. We're happy to know that you enjoy your stay in our Resort and we hope to see you again soon!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
El entorno y la habitación del hotel fantástico. Pero el servicio, deja mucho k desear.Pagar más no merece la pena,eliges solo adultos y en el comedor estas con niños, k no pasa nada pero por eso no merece la pena, el buffet tiene poco variación y la comida esta fría.La zona The level, la cafetera no funciona la mayoría del tiempo y falta hasta agua.En conclusión , deja mucho k desear.
Séjour de 4 nuits en décembre 2017

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
Lovely hotel. The Level could have been better explained on arrival, but otherwise great.
Séjour de 4 nuits en octobre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifico
Excelente resort y super super tranquilo. Por poner alguna pega,las comidas aunque eran de buena calidad no hay mucho donde elegir

10/10 Excellent

Mona

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre

6/10 Satisfaisant

Rev Roy Royston, At Home

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Big Quality Hotel Complex
Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Es una estancia para relajarte
Durante todo el día te facilitan gratuitamente agua y refrescos, no es lógico que si quieres una cerveza tengas que pagarla, solo tienes dos horas (18:00 - 20:00) para poder hacerlo sin coste, creo que por el precio elevado que se abona, debería ir incluido. Que no haya aseos ni vestidores para cambiarse en la piscina, es un error garrafal, tienes que irte muy lejos, resulta muy incómodo, nunca me había encontrado con este problema. La oferta de los diferentes restaurantes no es acorde a un 5 estrellas, creo que deberían avisar de la diferencia de calidad entre unos y otros. En general creo que pagando lo que se paga por la habitación, deberían ir incluidos algunos de los servicios que tienen coste añadido, como por ejemplo, las camas balinesas de la piscina.

10/10 Excellent

Tamara, Polska

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Niestety internet słaby jedyny minus

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
A great shame
Top place let down badly by extremely poor service

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lite valuta for pengane
Fint hotell, men service nivå var dessverre langt under forventet nivå. Med tanke på prisnivået på hotellet så er det dessverre ikke valuta for pengene.

8/10 Bien

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Martin, Reading, Berksire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel with very friendly staff
Wonderful hotel with excellent facilities for couples. The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them. My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening. There are two great golf courses on the door step and easily accomodates large groups. The hotel is well presented, but it is the freindliness of the staff who really made our holiday.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Hotel
We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous short break. The hotel staff were amazing

10/10 Excellent

Michael, Runcorn, Cheshire, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything you expect from a 5*
This is the perfect place to visit if you want to relax and eat good food. The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night! We extended our checkout until 7pm for 60 euros which I didn't think was bad.

10/10 Excellent

quique, pego ( alicante )

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Estancia en el hotel excelente , campo de golf ok
Muy positiva , disponen de unas instalaciones de primer orden , muy buen servicio

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
relaxing with good views and pool facilities
Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.

10/10 Excellent

James, Bournemouth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Awesome

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
fin de semana de relax y tranquilidad
Limpieza de la habitación me a parecido correcta. La limpieza de las zonas comunes.( pasillos ,un poco abandonadas ) Un poco de descontrol en las piscinas en cuanto a las reservas de camas balinesas . En general todo me ha parecido bien,el trato del personal estupendo y correcto.

10/10 Excellent

Simon, Birmingham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property a short drive out of Benidorm
The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too. You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.

2/10 Horrible

Baking, London, UK

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
No air conditioning at a five star hotel!
WARNING - Room "Air conditioning/ heating" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air. My experience with this hotel management worsened after returning from my stay. I contacted their "Quality Department" to notify them of my experience. Their initial response was "the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold." When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering "air conditioning/heating", their response was it was not reasonable for me to expect "air conditioning/heating" would be available 365 days a year.

10/10 Excellent

Annette09, london

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FaBuLous!!!!!!!
From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.

8/10 Bien

Holly, Birmingham UK

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel for getting away from it all
We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us. The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!

8/10 Bien

Helen, Preston

Les points forts : Propreté et confort de la chambre
Peaceful hotel
I have just returned after a three night stay at this hotel. I had a suite which was wonderful, very spacious. I wanted a peaceful relaxing experience and that is was I got.

10/10 Excellent

Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

AB, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tranquil and relaxing
The resort is beautiful, massive rooms well equipped and a free and well-stocked minibar (although it was not really replenished as promised). The beds are twins which is always a bit annoying if you are travelling in a couple but seems to be a popular option in Europe. The view of the bay from the balcony is stunning and the balcony is very generously sized. The facilities in the Levels Lounge are very good and we enjoyed the complimentary cocktail hour each night, with a nice variety of drinks and snacks. The pools are scrupulously clean, and everything in the resort seems well maintained. The heated pool is a great touch. Overall we really loved the resort and would definitely return. Although it was not peak season and therefore was generally quieter anyway, the adults only aspect is such a plus and I wish that more hotels would do it.