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Avis sur Shangri-La Bengaluru

5 out of 5
Shangri-La Bengaluru
No 56-6B Palace Road, Bengaluru, Karnataka

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 195 avis sur 264." "
Note des voyageurs de 8 (Bien), d’après 43 avis sur 264." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 264." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 264." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 264." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Michael john Peter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Raul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for a business trip!
Great value for your money, great food in restaurants, world class service, good beds, spa is ok. Highly recommended !
Séjour de 2 nuits en février 2020
Réponse de Navpreet le 7 mars 2020
Dear Guest, Thank you for your feedback. We are really happy to know that you have enjoyed your stay at the hotel and we look forward to welcome you back at the hotel. Warm Regards Shangri-La Hotel, Bengaluru

10/10 Excellent

julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Rohit Nair le 23 avr. 2019
Dear Ms.Julie, Thank you for your wonderful feedback, we hope to continue serving you with the best of services & products. Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2017
Dear Guest, We thank you for taking out time to send us a feedback. Request you to advise us on the area of improvement so that we can be your preferred hotel for your next stay. Regards, Rohit Nair Revenue Manager

10/10 Excellent

joao, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle hôtel avec de très bonnes prestations
Hotel de 4 mois encore en travaux au dernier étage. Le personnel est vraiment très serviable, agréable et dune sympathie remarquable (ils cherchent à nous faire plaisir )

8/10 Bien

Jean-Luc, Lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J2L
Tout était parfait. L'eau de la piscine froide, mais gym club très bien.

10/10 Excellent

frederic, Rueil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
repos a bengalore
excellente prestation. J'y retournerai

10/10 Excellent

Gianpietro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
Sehr schönes Hotel mit einigen Annehmlichkeiten. Leider nicht ganz günstig.
Séjour de 3 nuits en février 2024

10/10 Excellent

Druvinda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious. I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service! Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!
Séjour de 2 nuits en février 2024

10/10 Excellent

Vihung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Mohamed

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern facility in Bangalore
Séjour de 7 nuits en janvier 2024

4/10 Médiocre

R

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Whilst I cannot fault the room and bathroom, which were marvellous, our stay left a lot to be desired. As it was New Year's Eve, there were only NYE package food and beverage options meaning no option to go to any restaurant venue for an early a la carte meal, which we had not been warned about. Also, it was incredibly loud until 2am with thumping music, which again would have been nice to know (and they knew we had to catch a 4:20am car to the airport so perhaps they could have offered to put us in a quieter part of the hotel, if there was such a place). I do appreciate that our disappointing experience may be largely attributable to the fact that it was NYE and the hotel guests seemed to cater exclusively to NYE revellers, but there seemed to be no consideration for guests who were not interested in partying into the wee hours and / or who had an early morning flight. Lastly, having stayed at other Shangri-La properties, I noticed a distinct attitudinal difference with the staff at this hotel who were, at best, perfunctory.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rittick, Piscataway

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is possibly the best property I lived in India so far; its amazingly excellent. I stayed in a 11th floor room with panorama view which was beautiful with little-above-the-floor to ceiling glass walls in 2 sides of the room. Room services were prompt & efficient, as well as in-room dining; a special mention to Besuto. Fitness center is very well equipped with sufficient free weights, ropes, weight training machines for arms, lat, shoulder, chest, legs, squat bar & cardio options. Loved the section with complimentary jacuzzi, steam, sauna - really well maintained & spacious. The rooftop pool area leaves with a soothing ambiance. I tried the Japanese on-prem restaurant, Yataii, which was good. Otherwise the food price came across very expensive including the breakfast buffet. Only suggestion, they might want to add an option of oats & almond milk for in-room breakfast. In short, it was a wonderful stay & highly recommended.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Kerri-ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A real 5 star experience, lovely room, charming helpful staff, beautiful ambience
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed recently for 17 nights rm 1125. Very clean and well maintained rooms. Modern design. Top notch service. Nice restaurants and amenities. Food is good. Manager kind enough to provide complimentary late check out. Breakfast room mentionable names Breakfast room mentionable names include: Sayni Hripik Kilo Rabin Raveen Ranjan Gym: Eshwar and Alisha Only negative which may not be important to others is lack of outdoor space. I personally like a garden of any size to unwind and buffer from the city traffic.
Séjour de 17 nuits en novembre 2023

10/10 Excellent

Chithra

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Chithra

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is well located and safe. The rooms are large and clean. The service, both in the rooms and in the lounge areas is too slow and unsatisfactory.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Hina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

8/10 Bien

samdan

Séjour de 1 nuit en octobre 2023

8/10 Bien

Kumari Padma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay and clean but service at breakfast could have been better.
Séjour de 6 nuits en septembre 2023

6/10 Satisfaisant

Sho

Séjour de 1 nuit en septembre 2023

8/10 Bien

MASAO

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2023
Réponse de Shangri-La Bengaluru le 20 août 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Robert

Séjour de 2 nuits en août 2023

10/10 Excellent

Anindya, North Vancouver

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel on a crowded street. Airport transfers at INR 4000 is too expensive. Food in the cafe was very good but no a-la carte option (buffet only), which is disappointing. For a small eater like me you are forced to eat either buffet at the cafe or in the specialty restaurants upstairs which I don't prefer. In-room dining menu is very limited which is surprising.
Séjour de 2 nuits en août 2023
Réponse de Shangri-La Bengaluru le 10 août 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

4/10 Médiocre

Devananda, Glendale

Séjour de 2 nuits en août 2023

4/10 Médiocre

Varun

Séjour de 2 nuits en août 2023

2/10 Horrible

Anders

Séjour de 1 nuit en juillet 2023
Réponse de Shangri-La Bengaluru le 15 juil. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised.We look forward to hear back from you.Warm RegardsShangri-La Bengaluru

4/10 Médiocre

Erez

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointed
Disappointing. Poor value for money.
Séjour de 1 nuit en juillet 2023
Réponse de Shangri-La Bengaluru le 8 juil. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the views from the rooftop patios.
Séjour de 5 nuits en juin 2023
Réponse de Shangri-La Bengaluru le 19 juin 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, efficient, good food etc.
Séjour de 4 nuits en juin 2023
Réponse de Shangri-La Bengaluru le 19 juin 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Maxim, Miloslavov

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frankly a world of its own especially if you have executive lounge accesss. Hotel was super clean, super maintained and staff super efficient.
Séjour de 4 nuits en juin 2023
Réponse de Shangri-La Bengaluru le 19 juin 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Bien

Kiume

Séjour de 2 nuits en juin 2023
Réponse de Shangri-La Bengaluru le 19 juin 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Bien

Reuben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Shangri-La Bengaluru le 26 mai 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 Bien

Lynne

Séjour de 1 nuit en mai 2023
Réponse de Shangri-La Bengaluru le 23 mai 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Eros New Delhi

10/10 Excellent

Reuben

Séjour de 5 nuits en mai 2023
Réponse de Shangri-La Bengaluru le 21 mai 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

2/10 Horrible

Namita, Des Moines

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Shangri-La Bengaluru le 5 juin 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised.We look forward to hear back from you.Warm RegardsShangri-La Bengaluru

10/10 Excellent

SILVY

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is really clean and well maintained. The staff is very friendly and helpful. All the services like pool, gym, lounge and restaurant were great too. The location is also nice and has a lot of good places in the vicinity.
Séjour de 5 nuits en avril 2023
Réponse de Shangri-La Bengaluru le 2 mai 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Satisfaisant

Anant

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Since there can be guests who are travelling alone, even after requesting specifically for single portion food items, the service didn’t serve it. Anything which isn’t single portion in this case is difficult to consume and seems like a waste food and money. Providing fruits in room is a nice touch and appreciated.
Réponse de Shangri-La Bengaluru le 1 mai 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Must stay!
The hotel was excellent! From check in to check out. The hotel is spotless. The room was great, spacious and relaxing. The in room dining was great too. The breakfast spread was quite elaborate and had many cuisines. Definitely a must experience hotel! Even for a staycation.
Séjour de 1 nuit en avril 2023
Réponse de Shangri-La Bengaluru le 10 avr. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Saurabh

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding 5 Star property !!
An outstanding 5 start hotel in Bengaluru city. The hotel is ultra modern and chic. Loved the spacious room, bathroom, lobby, view, pool, gym. Staff is most welcoming and attentive. Their breakfast spread is just wow !! Was here for 6 nights. Thank you team Shangrila for your superior hospitality and truly memorable experience. Will be back for sure!
Lobby during Christmas
Room
Room
View of Bengaluru palace from room
Séjour de 6 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 13 mars 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Satisfaisant

DAVID A

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
An expensive stay with very poor service
this stay was rather bad as there service was poor at the club lounge and I had to move rooms because it was too noisy due to wedding band on 19th floor. very disappointed with this stay. I had to wait a long time to get any service at the club lounge which shows the hotel to be operating poorly and I was charged at a very high price. totally unprofessional.
Séjour de 1 nuit en février 2023
Réponse de Shangri-La Bengaluru le 26 févr. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

anil, kingstown

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here two times in the past 2 years and I absolutely love this property! Friendly folks beautiful rooms and dining options. Only issue I had was the vault had a mind of its own, made 3 attempts to get it sorted with the engineers finally had to replace it but everything else trumped this issue. Beds were very comfortable and rooms were large and well laid out. Will return on my next visit later this year! Wonderful week spent!
Séjour de 5 nuits en janvier 2023
Réponse de Shangri-La Bengaluru le 6 févr. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Branka

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hög standard utmärkt service
Återvänder alltid gärna till detta hotell. Hög standard, rent och väldigt god mat i restaurangerna. Snabb och trevlig service
Séjour de 1 nuit en janvier 2023
Réponse de Shangri-La Bengaluru le 26 janv. 2023
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Kaushik

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 28 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shangri-La, Bengaluru, India
Had absolutely nothing bad to say about my 5 days stay. Exceptional service and the most friendly and accommodating staff I have ever come across on my many travels and stays! Excellent choice to stay if in Bengaluru, India!
Séjour de 3 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 24 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

watanabe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 23 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 Satisfaisant

Philippe

The hotel is ok. For some reason, they charge 10 to 15 times more than the street-level price (eg uber) for transportation…the hôtel is in the middle of nowhere so you need to be ready to be driven around. The food is the highlight of the place…and the only attraction of the city if you ask me.
Séjour de 7 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 22 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great lounge
Great stay. Extraordinary service especially the lounge staff
Séjour de 5 nuits en décembre 2022
Réponse de Shangri-La Bengaluru le 10 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 Excellent

Deipak

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome stay
Awesome stay as always. You can’t go wrong when staying at shangri la. Keep it up.
Séjour de 3 nuits en novembre 2022
Réponse de Shangri-La Bengaluru le 10 déc. 2022
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru