Avis sur Best Western Plus Belize Biltmore Plaza
Best Western Plus Belize Biltmore Plaza
3 Miles Northern Highway, Belize City
Avis
8,0
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sheridan le 6 mars 2024
Thank you for your honest review. It is greatly appreciated. We look forward to seeing you again at Best Western Biltmore Plaza.
8/10 Bien
Joane
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joane
Séjour de 4 nuits en avril 2019
8/10 Bien
Geraldine, Bordeaux
24 janv. 2017
Les points forts : Personnel et service
Bon hotel pour une nuit à Belize city
Geraldine
8/10 Bien
Plasse-Fauque, FRANCE
14 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Les employés font très attention au client l
Plasse-Fauque
10/10 Excellent
Dora
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dora
Séjour de 2 nuits en mai 2024
Réponse de jeronie le 21 mai 2024
Thank you for taking the time in leaving us a review on how we did. We do hope to see you on property again soon.
10/10 Excellent
Kwesi, Berea
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kwesi
Séjour de 1 nuit en mai 2024
Réponse de jeronie le 20 mai 2024
Thank you for taking the time in leaving us a review of your stay. We do hope to see you on property in the near future.
10/10 Excellent
Marjorie
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marjorie
Séjour de 7 nuits en mai 2024
Réponse de jeronie le 19 mai 2024
Thanks for staying with us and taking the time to let us know how we did. We do hope to see you again soon.
10/10 Excellent
Erica
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica
Séjour de 3 nuits en mai 2024
Réponse de jeronie le 17 mai 2024
Thank you for taking time out of your busy schedule to leave us a review. Feedback from our customers is important to us and thank you for highlighting members of our team. See you soon!
10/10 Excellent
Carol
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mai 2024
Réponse de jeronie le 16 mai 2024
Thanks for taking the time out of your day to leave us a review, we do hope to see you again in the near future.
10/10 Excellent
Jonathan
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de jeronie le 16 mai 2024
Thanks for taking the time out in writing us a review to let us know how we did. We will be using your feedback for improvement. See you soon!
10/10 Excellent
Laurie
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en mai 2024
Réponse de jeronie le 11 mai 2024
Laurie, I am thrilled to be the receiver of your review. It was indeed a pleasure having you with us. Thank you for taking the time in leaving us a review. See you soon!
8/10 Bien
David
Voyage en groupe, Voyage d’affaires
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de jeronie le 8 mai 2024
We are very much grateful of your time in leaving us a scoring of four out of five and also for letting us know of the areas we can improve.
8/10 Bien
Ketsia
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ketsia
Séjour de 3 nuits en avril 2024
Réponse de jeronie le 2 mai 2024
Ketsia, thank you for taking the time in leaving us a review regarding your recent stay at the Biltmore hotel. we do hope to see you again soon.
10/10 Excellent
Michael
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de jeronie le 30 avr. 2024
Hi Michael, thank you for taking the time in leaving us a review and a special thank you for highlighting our outstanding staff. See you soon!
6/10 Satisfaisant
Tasha
Voyage en famille, Voyage en couple
29 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tasha
Séjour de 3 nuits en avril 2024
Réponse de Jeronie le 30 avr. 2024
Hi Tasha, thank you for taking the time out of your day to leave us a review of how we did and possible ways for us to improve.
10/10 Excellent
Yuka
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuka
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 30 avr. 2024
Yuka, thank you for taking the time out in leaving us a review. We do hope to see you again soon.
10/10 Excellent
Dullie
26 avr. 2024
Dullie
Séjour de 4 nuits en avril 2024
Réponse de Jeronie le 17 mai 2024
Thank you for taking your precious time in leaving us a review, we really do appreciate feedback from our guest. See you soon!
10/10 Excellent
michael
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en avril 2024
Réponse de jeronie le 26 avr. 2024
Hi Michael, thank you for taking your precious time in leaving us a review of how you did. thank you, and we do hope to have you back again soon.
6/10 Satisfaisant
Balaji
Voyage en famille avec de jeunes enfants
23 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Balaji
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 23 avr. 2024
Thank you for taking the time in leaving us a review of how we did. We apologize for the inconvenience caused to you with our shuttle service. Hope to see back with us soon!
8/10 Bien
Davin
22 avr. 2024
Davin
Séjour de 1 nuit en avril 2024
Réponse de jeronie le 12 mai 2024
Thank you for taking the time out of your day to leave us a rating of 4 out of 5. We hope to see you again soon to where we can make it up to you and earn a 5.
8/10 Bien
Larry
22 avr. 2024
Larry
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 22 avr. 2024
Thank you for taking the time in leaving us a review. We do appreciate your business and hope to see you again soon.
10/10 Excellent
Peter, Norton Shores
21 avr. 2024
Peter
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 12 mai 2024
Peter, thank you for taking the time out of your day to let us know how we did, we are thrilled to learn that you enjoyed your stay with us.
10/10 Excellent
Thomas, Oceanside
Voyage en famille
21 avr. 2024
Les points forts : Équipements
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 22 avr. 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We do hope to see you again soon.
10/10 Excellent
Scott
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 22 avr. 2024
Thank you for taking the time out to leave us a rating of 5 out of 5. We do appreciate your business and hope to see you again soon.
10/10 Excellent
jessica
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jessica
Séjour de 3 nuits en avril 2024
Réponse de Jeronie le 18 avr. 2024
Jessica, thank you for taking the time to leave us a rating of 5 out of 5. We hope to see you again soon.
10/10 Excellent
Kimberly
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 16 avr. 2024
Thank you for taking the time out to share your experience at the property with a rating of 5 out of 5.
8/10 Bien
Angela
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en avril 2024
Réponse de Jeronie le 17 avr. 2024
Thank you for taking the time to leave us a review, it's great to hear that you enjoyed the property and had fabulous drinks and snacks. However, I apologies for the breakfast, not meeting your expectations. Your review will aid us in improving, thank you!
8/10 Bien
Melanie
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 16 avr. 2024
Thank you for taking the time out of your day to leave us a review of 5 out of 5. I apologize for the delay of receiving your room a bit late. We look forward in seeing you again with us in the near future.
10/10 Excellent
Vanisha
16 avr. 2024
Vanisha
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 17 avr. 2024
Thank you for taking the time out of your day to leave us a rating of 5 out of 5. We look forward to seeing you soon!
6/10 Satisfaisant
Krista
Voyage en famille
15 avr. 2024
Les points forts : Propreté et personnel et service
Krista
Séjour de 2 nuits en avril 2024
Réponse de Jeronie le 15 avr. 2024
Thank you for providing us with feedback! We are delighted to learn that you enjoyed our property. Please do send us an email on how we could have rated a 5 out of 5. We hope to see you in the near future.
10/10 Excellent
Larry
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 15 avr. 2024
Thank you for providing us with feedback of 5 out of 5! we are delighted to have met your expectations. We look forward in seeing you back in the near future.
10/10 Excellent
Deidre
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deidre
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 13 avr. 2024
It sounds like you had a delightful time! Denise's attentive service at breakfast must have been a wonderful way to start your day before heading off to catch your flight. Enjoying some relaxation by the pool and a nice meal at the bar restaurant certainly adds to the overall experience. Thank you for taking the time in leaving us a review of how we are doing, and we will surely be sharing this with Denise.
2/10 Horrible
Matt
11 avr. 2024
Matt
Séjour de 1 nuit en avril 2024
Réponse de jeronie le 2 mai 2024
Matt, apologies to not have met your expectations. we do hope to make it up to you on your next visit.
10/10 Excellent
Marita
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marita
Séjour de 1 nuit en avril 2024
Réponse de Sheridan le 11 avr. 2024
Thank you for providing us with feedback! we appreciate you taking the time out to share your experience with us. We're happy that you had a great stay with us. We look forward in seeing you back here with us.
2/10 Horrible
Jacqueline
Voyage en famille
10 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
Jacqueline
Séjour de 3 nuits en avril 2024
Réponse de Sheridan le 11 avr. 2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is extremely valuable to us, and we take it very seriously. Please know that this is not the standard of service we strive to provide to our guests.We are deeply concerned to hear about the inconsistencies in the information provided by our staff, the wait times at the front desk, the noise disturbances, the delay in receiving your order, and the condition of the AC unit in your room. This is certainly not reflective of the high-quality service we aim to deliver.We have already begun investigating your concerns and taking immediate actions to address them. Our management team will be conducting a thorough review of our operational procedures to ensure that all staff members are properly trained and equipped to provide accurate information and efficient service to our guests. Additionally, we will be inspecting and addressing the maintenance issues you mentioned, including the cleanliness of the AC units and any noise disturbances.We understand the importance of quality sleep and the value of your hard-earned money, and we are committed to making the necessary improvements to regain your trust and confidence in our establishment.We would like to extend our sincerest apologies once again and invite you to contact us directly at [phone number] or [email address] to discuss your experience further and see how we can make it right for you. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.
10/10 Excellent
William
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
Réponse de Jeronie le 10 avr. 2024
It's wonderful to hear that your family had such a fantastic experience at our property during your spring break in Belize! We are delighted to know that you enjoyed our comfortable rooms, café, and gym facilities. The Jaguar Bar is indeed a popular spot for catching sports games, and we're thrilled that you found it to be the perfect setting for watching the NCAA tournament.We're particularly pleased to hear that you enjoyed the food at our restaurant and that Denise provided you with amazing service. We'll be sure to pass along your kind words to her and the rest of our team.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!
10/10 Excellent
David
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Jeronie le 8 avr. 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We are thrilled to learn that you enjoyed your stay with us.
10/10 Excellent
Eiesha
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eiesha
Séjour de 1 nuit en avril 2024
Réponse de Sheridan le 5 avr. 2024
Thank you for your feedback! I'm glad that you liked the beds and the decorated areas of our property! We look forward in seeing you again with us.
10/10 Excellent
Judith E
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith E
Séjour de 2 nuits en mars 2024
Réponse de Sheridan le 3 avr. 2024
Thank you for leaving us a rating of 5 out 5. I'm glad that everything was great and we hope to see you again.
10/10 Excellent
Duke
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Duke
Séjour de 2 nuits en mars 2024
Réponse de Sheridan le 3 avr. 2024
Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you found your room to be nice and comfortable.However, we apologize for any inconvenience caused by the difficulty you experienced with the shower handle. Your feedback is invaluable to us, and we will ensure that our maintenance team addresses this issue promptly to prevent any future inconvenience for our guests.We're delighted that overall, you had a great experience with us. Should you choose to stay with us again in the future, we will strive to ensure that your stay is flawless in every aspect.Thank you once again for your feedback, and we look forward to welcoming you back soon.
8/10 Bien
jeff
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jeff
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 5 avr. 2024
Thank you for providing us with a rating of 4 out of 5.
6/10 Satisfaisant
sara
Voyage en groupe
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sara
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 3 avr. 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our property. We're delighted to hear that you found our property beautiful and appreciated its proximity to the airport.We apologize for any inconvenience you experienced regarding the availability of drinking water and limited nearby food options. Your feedback is valuable to us, and we will certainly look into ways to improve in these areas to enhance the overall guest experience.We're pleased to know that, despite these challenges, your overall experience was positive. Should you choose to stay with us again in the future, we will strive to ensure that your needs and expectations are fully met.Thank you once again for choosing our property, and we look forward to welcoming you back in the future.
10/10 Excellent
Michelle
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 5 nuits en mars 2024
Réponse de Sheridan le 28 mars 2024
Thank you for your response. We hope to see you back here with us again.
10/10 Excellent
Phil
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Phil
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 28 mars 2024
Thank you for leaving us a rating of 5 out of 5 we appreciate it. We hope to see you back here with us soon again.
8/10 Bien
Jeffrey, Kingston
Voyage en famille avec de jeunes enfants, Voyage en famille
26 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 3 nuits en mars 2024
Réponse de Sheridan le 27 mars 2024
We're delighted to hear that our property exceeded your expectations during your short stay before heading to San Pedro! Providing excellent experiences for our guests is always our top priority, and we're thrilled that we could make your time with us memorable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another exceptional stay!
8/10 Bien
Kirtley, Denver
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirtley
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 27 mars 2024
Thank you for sharing your experience! It sounds like you found our hotel to be a convenient option, especially for those traveling to or from the airport. We appreciate your compliments on our rooms, friendly staff, and beautiful pool area. We apologize for any inconvenience caused by traffic noise near your room and will take your feedback into consideration for future improvements. We hope to welcome you back for another comfortable stay if your travels bring you our way again!
8/10 Bien
Cynthia
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 22 mars 2024
Thank you for your feedback! I'm happy to hear that your stay was great. I do want to apologize for the miss and hit service as well and I will be sure to pass on this feedback to Kimberly so she can know of the wonderful service she's providing to you and our other guests.
10/10 Excellent
Patrice
Voyage en famille, Voyage en groupe
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrice
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 22 mars 2024
Thank you for your feedback! It's very much appreciated! I apologize for the one staff member that didn't make you feel welcomed and happy that the other staff member did. We look forward to seeing you again in the future!
8/10 Bien
Cakeita
15 mars 2024
Cakeita
Séjour de 3 nuits en mars 2024
Réponse de Sheridan le 5 avr. 2024
Thank you for taking the time out to provide us with a rating of 4 out of 5.
6/10 Satisfaisant
Jay
9 mars 2024
Jay
Séjour de 1 nuit en mars 2024
Réponse de Sheridan le 6 avr. 2024
Thank you for taking the time out to provide us with a rating. I apologize if we have not met you expectations and hoped that we can do better to resolve your issues. We hope to see you back here with us soon again.