Sert le petit-déjeuner, le déjeuner et le dîner
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Avis sur Hampton by Hilton Belfast City Centre

3.5 out of 5
Hampton by Hilton Belfast City Centre
Hope Street, Belfast, Northern Ireland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 591 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

jacques

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était très correct en particulier le personnel vraiment accueillant.
Séjour de 3 nuits en avril 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

6/10 Satisfaisant

Stephane

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
La chambre n a pas été durant une journée
Séjour de 2 nuits en octobre 2023
Réponse de FOM le 8 nov. 2023
Dear Guest, Thank you for providing feedback on your stay. I am pleased you enjoyed your experience with us and I do hope we have the opportunity to welcome you back in the future. Best regards, MartinFront Office Manager

10/10 Excellent

Christine

Séjour de 2 nuits en juillet 2023
Réponse de FOM le 5 août 2023
Dear Guest, Thank you for providing feedback on your stay. I am pleased you enjoyed your experience with us and I do hope we have the opportunity to welcome you back in the future. Best regards, MartinFront Office Manager

6/10 Satisfaisant

Francois

Voyage en groupe
Les points forts : Propreté et personnel et service
Bad matress
Séjour de 2 nuits en mai 2023
Réponse de FOM le 4 juin 2023
Hi Francois, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we look forward to welcoming you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Camille

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons adoré notre séjour! Nous avions une chambre légèrement bruyante et avons demandé une changement de chambre: il n’y a eu aucun problème, le tout ayant été réglé en moins de 5 minutes. Très propre et prêt de tout.
Séjour de 2 nuits en mars 2023
Réponse de FOM le 18 mars 2023
Hi Camille, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we look forward to welcoming you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

AURORE

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Jour de l'an en Famille
L Hôtel a une situation parfaite. Il est propre et l accueil est plaisant. Le petit dejeuner a tout d un grand, choix et abondance. Par contre autant il y a du personnel en bas autant il n y a personne dans les étages. 4 nuits dans l hotel à 4 dans la chambre et 1 seul passage pour vider les poubelles et remettre des consommables. Cela ne me choque pas si je suis prevenue mais être obligée de reclamer du PQ c est bien la premiere fois pendant mes voyage ! mais sinon c etait bien et personnel est tres serviable. Pour 2 Adultes et 2 Ado la chambre est un peu petite.
Séjour de 4 nuits en décembre 2022
Réponse de FOM le 6 janv. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we look forward to welcoming you back in the future!Best regards, MartinFront Office Manager

6/10 Satisfaisant

Jean-Michel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Impression mitigée
Chambre familiale avec un lit double OK et un canapé lit horriblement inconfortable, on sentait tous les ressorts... La première personne vue à la réception nous a dit qu'il n'avait pas de solution, que le canapé lit était pour les enfants et qu'il ne pouvait rien faire pour nous... La deuxième personne vue à la réception nous a permis d'avoir, suite à ma demande, deux duvets supplementaires qu'on a mis sur le matelas afin de pouvoir dormir à peu prés correctement... Les containers pour les savons n'ont pas été remplis durant notre séjour de 4 nuits... Indigne d'un hôtel de ce standing...!!! La salle de sport était bien mais squattee par des gamins désœuvrés... Et pas de serviettes pour nettoyer les équipements post utilisation... Point positif, le petit-déjeuner était de qualité...
Séjour de 4 nuits en août 2022
Réponse de FOM le 17 août 2022
Hi Jean-Michel, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that sofa bed in the room was not up to standard and that you found it uncomfortable. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hampton, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Martin Front Office Manager

10/10 Excellent

Arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent emplacement
Très bon emplacement, entre le centre ville et le Botanic Garden. Personnel souriant et petit déjeuner très bien
Séjour de 2 nuits en mai 2022
Réponse de FOM le 12 juin 2022
Hi Arnaud, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback. I am pleased you enjoyed your overall experience and we look forward to welcoming you back in the future! Best regards, Martin Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement très propre avec une jolie décoration agréable. Petit déjeuner complet.
Séjour de 2 nuits en mars 2020
Réponse de Front Office Supervisor le 9 mars 2020
Dear Guest, Thank you so much for your wonderful review. I'm so pleased that every aspect of your stay was so good. I hope I can welcome you back to Hampton by Hilton, Belfast again soon. Kind Regards, Sarah Byrne Front Office Supervisor

10/10 Excellent

Jacqueline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outre la propreté et l’amabilité, c’est la proximité : à 500 mètres de la gare routière directe de l’aéroport, en plein centre ville
Séjour de 7 nuits en février 2020
Réponse de Front Office Supervisor le 9 mars 2020
Hello Jacqueline, Thank you so much for your wonderful review. I'm so pleased that every aspect of your stay was so good. I hope I can welcome you back to Hampton by Hilton, Belfast again soon. Kind Regards, Sarah Byrne Front Office Supervisor

10/10 Excellent

Azad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L'hôtel est très bien situé, le petit déjeuner est copieux (avec même un gaufrier!), Les chambres sont spacieuses et la salle de bain pratique et grande
Séjour de 4 nuits en février 2020
Réponse de Front Office Supervisor le 4 mars 2020
Hello Azad, Thank you for your kind review of Hampton by Hilton, Belfast. We are delighted to have made an excellent impression on you following your recent stay. We hope we have the opportunity to welcome you back again in the future. Kindest Regards, Sarah Byrne Front Office Supervisor

2/10 Horrible

patrick

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2019
Réponse de Front Office Supervisor le 26 févr. 2020
Dear Guest, I am disappointed that you have been left with such a poor impression of our hotel. Our aim is to create an outstanding experience at the Hampton by Hilton, Belfast and our guest feedback is very important to us. I would appreciate if you could contact our management team directly to discuss your feedback further. Thank you for taking the time to review. Regards, Sarah Byrne Front Office Supervisor

10/10 Excellent

Matthieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Excellent séjour au Hampton ! Petit déjeuner complet et pour tous les goûts. Lit super confortable et chambre cosy. Petit bémol à la porte des WC-placard qui fait énormément de bruit quand on veut fermer la salle de bain.
Séjour de 2 nuits en janvier 2020
Réponse de Ste S le 18 janv. 2020
Hi there, Thank you so much for taking the time to leave feedback on your stay with us. We are delighted with the full marks and lovely comments and look forward to welcoming you back to stay with us again in the future. Thanks, Stephen

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are very friendly and the breakfast was lovely. Right next to the bus station that provides transport to the airport frequently.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for a short city break
Séjour de 3 nuits en mai 2024

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Second time visiting. All staff extremely welcoming, friendly and attentive. The bedroom was very comfortable with great shower room. Breakfast was excellent. Will return.
Séjour de 3 nuits en mai 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Christian, Guyton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and great location
Séjour de 2 nuits en mai 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Sammy

Les points forts : Infrastructures et conditions de l’hébergement
Close to central Belfast, good transport network and easy walk to shopping and restaurants. Good location.
Séjour de 6 nuits en avril 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

6/10 Satisfaisant

Jenny

Voyage en couple
Les points forts : Personnel et service
Pillows on beds really uncomfortable no filling! Breakfast choice did not include weetabix, muesli, scrambled eggs or fresh single size yogurt. Brown bread for toasting was not fresh. Had to clear your own table after eating, not what you expect in any good hotel. Window in room was covered in previous occupants handprints. Will not be staying here again im afraid.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Iyou can walk out the back of the the main train/bus station to get to it, literally minutes away
Séjour de 5 nuits en avril 2024
Réponse de FOM le 17 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I liked most about this property was you had to use a hotel room key not only for your room, but used it for the elevator as well.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 30 mars 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Gill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de FOM le 30 mars 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Eimer

Séjour de 2 nuits en mars 2024
Réponse de FOM le 10 avr. 2024
Dear Guest, Thank you for providing feedback on your stay. I am pleased you enjoyed your experience with us and I do hope we have the opportunity to welcome you back in the future. Best regards, MartinFront Office Manager

10/10 Excellent

Katina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for our two night trip to Belfast. Staff were friendly, attentive and nothing was to much trouble. Room was spacious, bathroom well lit and and very clean. Various choices of food for breakfast.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 22 mars 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service from the staff was the best I’ve ever experienced in countless hotel stays. It seemed effortless for them but was so impactful during our stay. The whole experience was first class and I can’t wait to stay again!
Séjour de 2 nuits en février 2024
Réponse de FOM le 22 mars 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

David

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Convenient to centre and transport
Séjour de 2 nuits en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Tabitha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a modern mid range hotel. The room was spacious, clean and modern. Everything worked (but the shower hose was tethered). The range of breakfast food was extensive, but bacon was a bit dried up (though good quality), the there were no fried eggs (only scrambled & boiled). So to sum up, pleasant stay which fitted the bill but little details lacking, but you would probably have to pay a lot more somewhere else to get them.
Séjour de 4 nuits en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Casey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property, clean and very helpful staff. Car park right beside it. 10 min walk to all the shops etc so very handy. Highly recommended and would definitely use again. Very happy.
Séjour de 3 nuits en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Alexander

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

4/10 Médiocre

Deirdre

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

SEAMUS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de FOM le 25 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Jean

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Lovely hotel. Staff were pleasant and helpful and hotel spotlessly clean. Good location and great breakfast. Would book again.
Séjour de 1 nuit en février 2024
Réponse de FOM le 9 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant stay. Friendly and helpful staff and nice breakfast. Would stay again
Séjour de 2 nuits en février 2024
Réponse de FOM le 9 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All round fantastic
Brilliant hotel, lovely friendly staff. Nice and quick check in and complimentary breakfast was fantastic. Would book again
Séjour de 2 nuits en février 2024
Réponse de FOM le 9 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Rashi

Séjour de 1 nuit en février 2024
Réponse de FOM le 22 mars 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Martin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Solid trip, great hotel, clean and comfortable with friendly staff.
Séjour de 1 nuit en février 2024
Réponse de FOM le 9 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Hotel was easy to get to in an excellent location. Rooms were clean and welcoming. Staff very friendly and helpful. Food was ready nice especially the breakfast. Would recommend.
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
The staff are very friendly & helpful. Room was very clean & spacious. Great breakfast included.
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Lucy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Cleanliness not up to standard of Hilton/Hampton
The cleanliness and lack of attention was disappointing for the price paid for Hampton inn by Hilton. Firstly the bin in the bathroom was not changed during the 2 night stay; the one in the room was but not in the bathroom, which was not hygienic. Facilities - we had drank the teas and coffee sachets and we returned from a long day trip and when back at the room had to ring reception for a top up of the complimentary drinks and we had to wait for them to be brought up to the room which was annoying. We had no stirrers provided so we could not stir the drinks. We thought for price paid we would not have to chase on this and would have been in room second day. At other travel lodge or premier inn rooms they at least priced by reception to help yourself to more free sachets. The pumps for shampoo/conditioner etc were not filled up and were a nuisance to use - again we might have been better bringing our own to use for the Hilton expected more in them. When we arrived ok the room we have a half used loo roll (which is fine to use from previous guests) but only were provided one more and we had to ask for another as the first used one did not have much on it. Again for price paid would have expected house keeping to at least top up with two new if the first one was not completely new. Again in travel lodge/premier inn - they provide plenty. I have to compliment though the receptionist who checked us in she was polite and said for the day trips do ask for bags to take food
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Lucy, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback. I do apologise regarding the housekeeping issues you experienced, this will be shared with the housekeeping manager.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

8/10 Bien

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Warm and welcoming stay
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 3 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay, staff were so welcoming, friendly and accommodating. Hotel was so comfortable, has a great atmosphere in the lobby bar area and food was fantastic.
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 25 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Fantastic location close to everything. The reception staff were some of the best ive encountered so friendly helpful and understanding especially when having to book another night due to flight cancellation
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 25 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Marcin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 25 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent all round
Lovely hotel, staff extremely friendly and helpful. First time staying here and we will definitely be back. The room was spotless and breakfast was superb. One of the best places we have ever stayed and for such a good price
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 21 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager

10/10 Excellent

Geraldine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My 2 daughters and I stayed here for 1 night, it's a beautiful hotel, very clean and the staff were very friendly and helpful.
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 18 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Hampton by Hilton Belfast City Centre. It is always a pleasure to receive feedback.I am pleased you enjoyed your overall experience and we hope to have the opportunity to welcome you back in the future!Best regards, MartinFront Office Manager