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Avis sur Europa Hotel

4 out of 5
Europa Hotel
Great Victoria Street, Belfast, Northern Ireland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 602 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour à l'hôtel Belfast est une ville à découvrir Nous avons beaucoup aimé
Séjour de 1 nuit en avril 2019
Réponse de Claire le 9 juil. 2019
Dear Guest, Thank you for taking time out to leave us with your fantastic feedback. We do hope to welcome you back to the hotel again soon. Best Wishes, Claire Crummey PA to General Manager

8/10 Bien

Pierre

Parfait
Bonne situation, bon accueil
Séjour de 1 nuit en septembre 2018

8/10 Bien

Eve

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hôtel prestigieux de Belfast
L'hôtel est le plus vieux de la ville, facilement accessible depuis l'aéroport avec le bus 300 (terminus Europa Bus Center), l'hôtel se trouve juste derrière. Compter 30 minutes de bus. La chambre n'était pas très grande et avait pour défaut de donner sur l'arrière de l'hôtel et les odeurs de bouffe étaient très présentes le matin avec la fenêtre ouverte. Chambre propre et accueillante. Petit-déjeuner copieux mais peu varié. Compter 12£.
Séjour de 4 nuits en août 2018

10/10 Excellent

Noel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outstanding location , top class staff . Comfortable bedroom.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Europa is a beautiful hotel. Convenient to a lot. Staff was friendly and helpful.
Séjour de 2 nuits en avril 2024

8/10 Bien

Sharon

Voyage en famille
Les points forts : Personnel et service
Hotel executive room good but bathroom very tired and in need of refurbishment. Things need fixing! Breakfast at £17pp expensive considering very poor selections available in pastry section and totally useless toasters!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Sharon

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Stuart

Voyage en groupe
Les points faibles : Propreté et personnel et service
Property is in the town in a good area to access the town , didn’t eat as room only but was not offered breakfast on arrival. Not happy with cleaning facilities been out all day room not cleaned. Phoned down to be asked if put a card on door to say don’t clean, which we hadn’t as if our fault. Cleaner came to room but not vacuum ed as paper on floor . Bed had not been made as towel had on bed was left under covers. Did speak to front of house manager who apologised on leaving but couldn’t refund as booking through third party. Told to contact him if went again, but don’t know if go again, shame really
Séjour de 3 nuits en avril 2024

8/10 Bien

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, great central location and still a very good and highly recommended 4* hotel. Hotel room was beginning to show signs of tiredness in places.
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 29 avr. 2024
Dear matthewWe appreciate you taking the time to leave us feedback as this helps us learn and improve as a hotel. We are disappointed to read there was a few issues throughout your stay and we did not meet your expectations. We do hope we can welcome you back to give you a much better stay with us

10/10 Excellent

Kerri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the Europa were fabulous. The concierge team were so very helpful and kind. Andrew and Matthew gave us great help, directions and some laughs. If we are in Belfast again. To The Europa it will be.
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 29 avr. 2024
Dear Kerri Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soonI will be sure to pass this feedback on to Andrew and Matthew

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely day and thee bed was so comfortable wou
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 20 avr. 2024
Dear Patricia Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a great location right next to the bus station and the staff were rrally friendly and helpful. We arrived early and got checked in just after 12 and our room was upgraded to a room with a bath. Would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 20 avr. 2024
Dear MichelleThank you for the review. We truly appreciate your kind words about our hotel and our staff. We will pass these kind words onto the rest of our staff who will be so pleased

10/10 Excellent

Angus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking not best as not on site Drop off area at main door had staff vehicles parked and was difficult to drop off the other guests in my car for checking in😡 Staff did help after trying to move us on first but after explaining I was dropping off guests they backed down and helped with baggage
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 20 avr. 2024
Dear AngusWe appreciate you taking the time to leave us feedback as this helps us learn and improve as a hotel. We are disappointed to read there was a few issues throughout your stay and we did not meet your expectations. We do hope we can welcome you back to give you a much better stay with us

10/10 Excellent

Helen

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel for the money and super friendly people
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 avr. 2024
Dear Helen Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 avr. 2024
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with us

10/10 Excellent

Jackie

Séjour de 1 nuit en avril 2024

10/10 Excellent

Phil

Voyage d’affaires
Les points forts : Équipements
Great location and amazing breakfast
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear PhilThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff are very welcoming and helpful. Clean hotel with a lot of history. Reasonable price for 3 nights.Effective lift system (choose the floor on a pad which advises lift A,B or C before you get in) . Very comfortable bed. Daily room cleaning but had to ask cleaner to clean sticky floor when we arrived and provide towels. Large rooms. Excellent city view from 11th floor at the front. Bus station at the rear and plenty of shops, pubs, restaurants nearby. A bit dangerous when leaving at the front doors as taxis drive very close to the entrance. We would stay again if travel to Belfast.
Séjour de 3 nuits en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear Brian Thank you for taking the time to share this review. We are so grateful for this feedback as this helps motivate us to keep delivering our excellent service

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear John Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

6/10 Satisfaisant

Elvira

Voyage en famille
Overall it as ok place. Big missing point no gym, and guests have to pay to go workout at the gym close by. We did not like following items: Safe box was broken it took me few calls to staff in order to get it fixed, window handle was broken and it was hard to open it or close. We did not like huge red stain on the carpet. Everything else was fine. Location is great!
Séjour de 2 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear ElviraWe are sorry to read you ran into some maintenance issues throughout your stay. We will pass this onto the manager so they can improve their skills and make our guests stay more enjoyable

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 10 avr. 2024
Dear Katie Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were exceptional and that really created a lovely atmosphere from the start. Would highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear Cathy Thank you so much for this review. We are so grateful for your business and your trust in us. We are so thrilled to read our service met your expectations and our staff made you feel at home with us. We hope to see you again soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Geraldine

Voyage en famille, Voyage d’affaires
Staff are really friendly. I had a leak in my room and was upgraded quickly to an executive suite. Restaurant food delicious and piano bath so relaxing to sit and relax
Séjour de 2 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear GeraldineThank you for the review. We are sorry to read you did not have the best time with us and ran into some issues. Im glad to hear our team fixed the issue for you and it didnt impact your stay Warm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Adele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was mine and my daughter’s second stay at The Europa Hotel. The staff are very friendly and welcoming on arrival. Room was really nice, bed nice and comfortable. Would highly recommend staying here
Séjour de 2 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
dear AdeleThank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and professional stall
Séjour de 3 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear Brian Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying at the Europa, place was lovely and clean and the lady at reception was generous enough to give us a free room upgrade which we appreciated. Would definitely go back
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear ChloeThank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Osarumen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would like to come back
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear Osarumen Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 Excellent

Joseph, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel with a very friendly and professional staff
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 7 avr. 2024
Dear Joseph Thank you so much for your kind review, and wonderful words Warm regards,Maria FerrisAssistant Front Office Manager

8/10 Bien

Noel

Voyage en groupe, Voyage en couple
Good location
Séjour de 2 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Noel Thank you for taking the time to leave us this high scored review. We appreciate all feedback and hope your next stay we can bring your score to a 5

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, updated rooms. Great service. Very good price for the value.
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear JenniferThank you for taking the time to leave us this fantastic review. We always appreciate hearing when a guest has had the experience we strive to give

10/10 Excellent

Noel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Ticks all the boxes.
Séjour de 2 nuits en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Noel Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a lovely hotel, rooms were of a very high standard and staff was very friendly and extremely helpful
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear PeterThank you for taking the time to leave us these kind words about our hotel and staff. We do hope to welcome you back soon

10/10 Excellent

Michaela

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful hotel on the inside, staff are amazing but on the outside it was very dirty, homeless people and students drinking. Not the hotels fault but the area has came down over the years.
Séjour de 1 nuit en mars 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear MichaelaThank you for taking the time to leave this review. it is unfortunate that Belfast is not the beauty that it used to be though the council has been working hard on many initiatives to try and return it to its former glory

10/10 Excellent

Charles

My stay was wonderful. Every
Séjour de 4 nuits en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear CharlesThank you for this fantastic 5* review

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Derek Thank you for this wonderful 5 star review. we look forward to inviting you back to us soon

10/10 Excellent

Marion

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing room, l can't wait to go back
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Marion Im so glad to hear you enjoyed your room. Thank you very much for taking the time to leave us these kind words

8/10 Bien

Sean

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great Hotel, reception staff excellent. Bar and restaurant staff very good. Let down by housekeeping. Would use it again.
Séjour de 3 nuits en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Sean I am so sorry to hear that our housekeeping team let us down on this occassion i will pass this feedback on to their manager to ensure the issue is fixed. I thank you for still leaving us such a kind review

8/10 Bien

Fionna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear Fionna Thank you for leaving us such high marks and encouraging future guests

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very welcoming and very helpful nothing is to much thank you.
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear PatriciaThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 Excellent

mark

Fantastic breakfast and excellent service throughout
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Mark Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

4/10 Médiocre

E

Les points faibles : Infrastructures et conditions de l’hébergement
Not impressed at all, very poor for Belfast's so be flagship hotel. Room badly designed, kettle left in area without ability to plug in, thus done either at side of bed or table by window (not such a great idea carrying hot water around a small room). Window all around bathroom, with no ability to completely block off! Myself and my partner laughed at this, what designer thought this was a smart move, absolutely ridiculous - we both jested on the thought of a new couple staying there 😂 Brass covering around shower hose coming off, cealent around door fittings coming away - small amount of shower gel/shampoo to use (miserable). Then the offering of coffee, literally 2 sachets of Nescafé (yeah Nescafé, nothing says quality like it!!!) And 4 miserable uht milk pods. I stay at a lot of hotels with my job, and in my honest opinion cheaper lesser starred hotels are doing it way better. On checkout not even asked how was my stay - probably lucky they didn't ask.... Poor, poor, poor
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear E •We are sorry to read your review following your most recent stay. Please accept our sincere apologies for the disappointment you experienced on this occasion and be assured that your feedback has been acted upon to provide additional training to the team on handling such matters.

10/10 Excellent

Halim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear Halim Thank you for leaving us such a high scored review. We look forward to you returning to us in the future

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cold Room
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear Thomas I apologise for the room you were in and im assuming there was an issue with the heating system. thank you for leaving us such a high score regardless

10/10 Excellent

Ayeisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and so accommodating to whatever you need was a lovely room and great service thank you
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear AyeishaThank you for taking the time to leave us this wonderful kind review

6/10 Satisfaisant

Steven

Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear Steven Thank you for the review. We are sorry to read you did not have the best time with us and ran into some issues

6/10 Satisfaisant

Ian, Portadown

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
As always Europa staff never ask if you had a good stay or any issues. Surely that is the least someone should be trained in within supposed hospitality industry. Room seemed clean but toiletries, toilet role not checked and missing. Clock radio didn’t even have a cable to plug in. Little things but very different to the old days.
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 16 mars 2024
Dear Ian I apologise for the issues you experienced on your stay. I also apologise for the fact no one asked how your stay was that should be a staple of every check out and will be reviewing this with the whole reception team

10/10 Excellent

Angela

Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear AngelaThank you for the review. We truly appreciate your kind words about our hotel and our staff. We will pass these kind words onto the rest of our staff who will be so pleased

8/10 Bien

Mariefe

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It’s quiet and the bed is comfortable. The problem was lighting, some weren’t working.
Séjour de 2 nuits en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear MariefeThank you for taking the time to leave us this great review. I do apologise on this visit you encountered some maintenance issues and hope that this wont put you off returning to us

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved every part of staying here, treated exceptionally well when we arrived and until we left, we will definitely be back.
Séjour de 1 nuit en février 2024
Réponse de Maria Ferris Assistant Front Office Manager le 15 mars 2024
Dear Martin Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!