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Avis sur Le Gray

5 out of 5
Le Gray
Martyrs Square, Beirut Central District, Beirut

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 76 avis sur 104." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 104." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 104." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 104." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 104." "

9,6/10

Propreté

9,2/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Peron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2019
Réponse de Nisrine Yehya le 3 juin 2019
Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en mai 2019
Réponse de Nisrine Yehya le 3 juin 2019
Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emplacement central dans un quartier agréable déco très arty
Séjour de 3 nuits en février 2019
Réponse de Nisrine Yehya le 22 mars 2019
Dear Sirs, Thank you for staying with us recently and for posting your feedback on Expedia.com. We look forward to welcome you back to Le Gray in the near future, Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Alexandre Beaussier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
escapade a Beyrouth
un hotel moderne et branche, parfaitement situe en centre-ville, proche des lieux branches de la ville, ideal pour un we a Beyrouth. Une deception, la piscine sur le toit, avec vue sur les chantiers de la ville!

10/10 Excellent

hawaiimelody, tokyo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
施設もサービスもとても良く、素晴らしい時間を過ごさせていただきました。さすがリーディングホテルズグループだと思いました。ただ、デモが起きているエリアに近く、週末は夜に出歩かない方がいいようです。
Séjour de 1 nuit en janvier 2020
Réponse de Nisrine Yehya le 4 févr. 2020
Dear Mr. hawaiimelody, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everythjing was amazing about the hotel, location, customer service, restaurants.....
Séjour de 6 nuits en décembre 2019
Réponse de Nisrine Yehya le 4 janv. 2020
Dear Mr./Ms., It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Roman

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Nisrine Yehya le 16 déc. 2019
Dear Mr. Roman, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de Nisrine Yehya le 11 oct. 2019
Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

R.Roumanus, Sydney

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, amazing staff, room service was so prompt and courteous...room was spacious and beautifully decorated and designed, we travel often and we believe this is and should be rated as one the top hotels in the world and we will definitely visit Beirut again just to stay at The Gray Hotel. Thanks again to all of the staff at the hotel.
Séjour de 4 nuits en août 2019
Réponse de Nisrine Yehya le 19 sept. 2019
Dear Mr. Roumanus, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2019
Réponse de Nisrine Yehya le 11 sept. 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to post your ratings on Expedia. I appreciate if you can provide us with more details regarding the glitches you have encountered during your stay .It is only through sincere feedback that we can discover mishaps and mistakes to correct and put things back on track. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

mohammad

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Nisrine le 29 août 2019
Dear Mr. Mohammad, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very good. Clean rooms. Prompt room service. Helpful staff.
Séjour de 4 nuits en août 2019
Réponse de Nisrine le 29 août 2019
Dear Mr./Ms., Thank you for staying with us and taking the time to post your comments on Expedia. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best service one can get.
Séjour de 15 nuits en juin 2019
Réponse de Nisrine Yehya le 15 juil. 2019
Dear Mr./ Ms., Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

SOUAD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb Service!
Excellent service and staff. They go beyond what is excellent service. Will definitely stay there again!
Séjour de 3 nuits en juin 2019
Réponse de Nisrine Yehya le 2 juil. 2019
Dear Ms. Souad, Thank you for staying with us and taking the time to post your comments on Hotels.com. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect
perfect room are huge, modern, we loved it, decoration perfect staff very nice and professional great location (only the bakery and bread could be much much better for breakfast)
Séjour de 2 nuits en mai 2019
Réponse de Nisrine Yehya le 7 juin 2019
Dear Mr. Francois, I wanted to thank you for staying recently with us and taking the time to post your feedback on Hotels.com. I am glad to hear that our efforts did not go unnoticed and that you enjoyed your stay with us. I will forward your comment regarding the quality of bread to our Executive Chef who I am sure will follow up on this issue. Looking forward to welcoming you back in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I definetly come again
I picked four different hotels to stay during my two days Beirut trip and ask to my local friends from Beirut and he suggest me to stay in Le Gray. I have stayed in an executive room and i just loved it. The room was quite big and the bathroom was really clean. The bed is comfortable with so many puffy pillows. The location js very close to the fancy shops so you can easily walk. The staffs were really nice people. The only drawback i can easily say they do not provide free parking for the hotel guests and they provide valet parking instead. However, overall i enjoyed my stay and yes i’d love to stay at Le Gray for my next Beirut trip.
Séjour de 2 nuits en mai 2019
Réponse de Nisrine Yehya le 30 mai 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to leave your valuable review on Hotels.com. We are glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, excellent service. Only outdoor swimming pool , water could be heated in May.
Séjour de 4 nuits en mai 2019
Réponse de Nisrine Yehya le 22 mai 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Abbas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ll give this hotel 6*
Best hotel to stay in Beirut not 5* but this place is 6*
Séjour de 2 nuits en mai 2019
Réponse de Nisrine Yehya le 15 mai 2019
Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your wonderful review on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Réponse de Nisrine Yehya le 7 mai 2019
Dear Sirs, Thank you for staying with us recently and for posting your rating on Expedia.com. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room type I requested wasnt available and I had to upgrade and pay extra!
Séjour de 2 nuits en février 2019
Réponse de Nisrine Yehya le 17 avr. 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. Kindly note that the hotel was fully booked so we could not offer you your preferred room type. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Ihab

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Service
It was an amazing stay..The hotel is in a great location the best in Beirut.. The staff are friendly and they do their best to make a difference..It is very clean..Quite..Comfortable and spacious rooms
Séjour de 1 nuit en avril 2019
Réponse de Nisrine Yehya le 17 avr. 2019
Dear Mr. Ihab, Thank you for staying with us and for posting a very nice comment on Hotels.com. I am glad you enjoyed your stay with us. We certainly try the best we can to offer an exquisite service to all our guests and we are particularly thrilled when our efforts do not go unnoticed. Looking forward to welcoming you back in the near future. Best regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay!
The hotel was very lovey, probably the best one in Beirut if i have to be honest. Service is attentive which made the stay very enjoyable. The food on the rooftop at Indigo Restaurant was also a special treat! Superb location in downtown short walking distance from high brand shops! 10/10 would recommend!
Séjour de 4 nuits en avril 2019
Réponse de Nisrine Yehya le 10 avr. 2019
Dear Mr./Ms., Thank you for staying with us recently and for posting your lovely comments on Expedia. It is always energizing to receive such wonderful compliments on our service, food and location. We are glad you have enjoyed your stay at Le Gray, and we look forward to welcoming you back in the near future. Yours Sincerely, Nisrine Yehya Quality and Continuous Improvement Manager

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed my stay here we booked an executive suite so our room was big and spacious. Only problem we had was at check in - staff took our luggage but then it took over an hour for them to take it up to our room despite us calling reception to enquire about it.
Séjour de 5 nuits en mars 2019
Réponse de Nisrine Yehya le 4 avr. 2019
Dear Sirs, Thank you for staying with us recently and for taking the time to post your review on Expedia. I am glad to hear that you enjoyed your stay with us and appreciated your room. Please accept our apologies with regards to the delay in delivering your luggage to the room. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de Nisrine Yehya le 22 mars 2019
Dear Andrea, I would like to thank you for staying with us recently and for sharing your experience. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it!
A fantastic hotel and staff from check in to check out! Classic service and design.
Séjour de 2 nuits en mars 2019
Réponse de Nisrine Yehya Quality & Continuous Improvement Man le 22 mars 2019
Dear Mr. Peter, Thank you for taking the time to leave such a wonderful review of your stay at Le Gray. It is always rewarding for the team to receive such positive observations, especially on their level of service. We look forward to welcome you back on your next visit to Beirut. With kind regards,

8/10 Bien

Jaafar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019
Réponse de Nisrine Yehya le 12 févr. 2019
Dear Mr. Jaafar, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Bien

Mitzie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018
Réponse de Nisrine Yehya le 12 févr. 2019
Dear Mr. Mitzie, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Le Gray Beirut
A bad experience with the hotel poor quality of service
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en décembre 2018

10/10 Excellent

Voyageur vérifié

Everything about this hotel was superb. The location, the decor, the staff and service. I couldn't rate it more highly. I travel approx 50 days year on business and this hotel is right at the top. Would strongly recommend for business or couple travel. I will be back next year!
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful, many thanks for your geste revour anniversary , greatly appreciated
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal location. Perfect five star hotel without being pointlessly ostentacious. True sophistication.
Séjour de 4 nuits en octobre 2018

8/10 Bien

Mishal

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
فندق سيئ للاسف
Séjour de 4 nuits en octobre 2018

10/10 Excellent

khalil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome hotel and great location
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Saoud, Kuwait

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice hotel but a bit over rated. The location is excellent.
Séjour de 2 nuits en août 2018

10/10 Excellent

Klaus, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect place to stay in Beirut
Perfect location, excellent service and great facilities. Very spacious and comfortable room. Absolutely recommendable. Also good value for money.
Séjour de 3 nuits en mai 2018

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central and one of the best hotels ever!
Le Gray was a 7 star experience! The hotel is centrally located (right in downtown with the souks/shops a 2 minute walk), super clean and trendy and the service was impeccable (probably the best I've ever experienced plus one of the best coffee machines in the room!). The hotel has a lovely rooftop pool and cafe which overlooks Beirut. Would definitely recommend and I'll be staying here again if/when I'm back in Beirut.
Séjour de 1 nuit en mai 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location and staff. Clean calm room. We had the executive suite which was very spacious. Bed extremely comfortable.
Séjour de 1 nuit en mai 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Nice modern hotel. Room was comfortable, spacious and clean. Many guests are really there to party so can get quite noisy. Roof top pool and bar were disappointing. Pool area is much smaller than it looks in the photos and only in the sun in the morning and service almost non-existent.
Séjour de 4 nuits en mai 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
well situated, close to shopping and restaurants, and friendly staff
Séjour de 3 nuits en avril 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good atmosphere and location clean and friendly excellent service
Séjour de 3 nuits en mars 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good very good location very friendly staff will be my choice from now on and is excellent choice
Séjour de 4 nuits en mars 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay and wonderful staff!
First time in Beirut, and the staff here took care of me and made me (and most importantly my wife) feel safe, secure and comfortable. We liked it so much we extended our stay an extra night and they went out of our way to accommodate us and help us change our flights. Shout out to the whole staff from the front desk to the bar to the restaurant. They helped us arrange everything from airport transfers to tours. Highly recommend Baalbek (don't miss it!) and the old souk in Sidon. If you are short on time the Byblos/Harissa/Grotto tour is something you can skip -- not nearly as impressive or special, especially be if you've seen other caves before. Go to Lebanon, you will not regret it!
Séjour de 4 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2017

10/10 Excellent

Layal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best
Highly recommend. Clean, classy, great service and awesome infinity pool. One of the best ive stayed at.
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Lyn, boston

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for sightseeing
First room had damp pillows and the shower flooded the entire suite. Replacement room towel was stained. Airport shuttle was not free and three times as expensive as regilar taxi. However the hotel is in a great location for seeing everything.
Séjour de 1 nuit en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2017

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was so clean and lovely. Service was excellent. Incredible view from the pool! I highly recommend staying here.
Séjour de 1 nuit en août 2017