Extérieur

Avis sur Red Roof Inn Battle Creek

2 out of 5
Red Roof Inn Battle Creek
5050 Beckley Rd Building A, Battle Creek, MI

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 151 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 270 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 225 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 164 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 189 avis sur 999." "

6,2/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Francois

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
OK
Séjour de 1 nuit en septembre 2023
Réponse de Oniel Rediresponse Specialist le 4 sept. 2023
Hi Francois,Thank you for taking the time to write a review of your stay at the Red Roof Inn Battle Creek. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement, friendly staff, food near, shopping and close to the highway
Séjour de 1 nuit en septembre 2019
Réponse de Manager le 15 sept. 2019
Thank you for your valuable opinion regarding our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
L'HOTEL NE FUT PAS EN MESURE DE TROUVER MA RESERVATION. MALGRE TOUTES LES INFORMATIONS FOURNIES, J'AI DU REPAYER LA RESERVATION.
Séjour de 1 nuit en mai 2019
Réponse de Manager le 5 juin 2019
Thank you for taking the time to share your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Satisfaisant

Celine

Les points faibles : Propreté
Propreté laisse à désirer
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bon emplacement
Excellent emplacement: près de l'autoroute, beaucoup de commerces et de restaurants autour. Chambre vieillotte, usée et tachée un peu partout. Taches de peinture sur les meubles et les murs. Draps rugueux. La porte de la salle de bains ne barre pas. Frigo, micro-onde, cafetière dans la chambre. Belle cour intérieure avec piscine. Petit-déjeuner : bagels, céréales, œufs brouillés, gaufres... Beaucoup de stationnements.

6/10 Satisfaisant

Isabelle

Les points forts : Confort de la chambre

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay very peaceful
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Thomas,We are delighted to hear that you found our hotel to be peaceful during your stay. Our team strives to provide a tranquil atmosphere for all our guests to enjoy their time with us. Should you have any suggestions or feedback, please do not hesitate to contact our management team directly.

6/10 Satisfaisant

Richard

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Not great not terrible
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Richard, We appreciate your feedback and regret to hear that your stay was not entirely satisfactory. We value all input to enhance our services and hope you would consider giving us another chance to exceed your expectations in the future. Thank you for staying with us.

8/10 Bien

Asia

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It’s ok
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Asia,We appreciate your feedback and regret if your experience was not exceptional. Your comments are valuable for our continuous improvement efforts. Thank you for staying with us.

2/10 Horrible

Jennifer

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was nothing like what was on Expedia. The room was dirty, a lot of riff raff outside we did not feel safe at all. We left not even 10 minutes of being there and went to a different hotel. We will never be back.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Hello Jennifer, We apologize that your experience did not meet your expectations. We take all feedback seriously and will address this with the team. Your safety and comfort are our top priorities, and we regret that we were not able to provide that during your stay. Thank you for sharing your concerns with us.

4/10 Médiocre

Jamie

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bedsheets were either dirty or stained. The "furniture" pieces were in very poor shape. We were in desperation for a cheap, nearby room so this place served the bill. We will never, ever come back
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Jamie,We are disappointed to hear about your experience. Guest feedback is valuable, and we will address your concerns with our team. Thank you for sharing your thoughts with us, and we hope you have a better stay in the future.

10/10 Excellent

Litzis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Es conveniente, si solo es para dormir. No me gusta q las personas fumadoras tengan que hacerlo dentro . Ese olor es desagradable para algunos
Séjour de 1 nuit en février 2024

2/10 Horrible

Collin

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Cleanliness was so poor. Exposed wires, dirty everything and now I have bed bug bites. This place should be condemned.
Séjour de 2 nuits en février 2024
Réponse de Manager le 13 févr. 2024
Hello Collin, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Roseann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was clean and very nice looking. Everything worked and I had a great time. Will definitely be back.
Séjour de 3 nuits en février 2024
Réponse de Manager le 8 févr. 2024
Hello Roseann,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay and that our clean and well-maintained room enhanced your overall experience. We can't wait to welcome you back in the future for another great time.

6/10 Satisfaisant

tim lalonde

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I did nor get the room that i booked, wax told someone took that room for a month!You get what you payed for ? People running the place were nice.
Séjour de 2 nuits en février 2024
Réponse de Manager le 7 févr. 2024
Hello tim lalonde, We apologize for any inconvenience caused during your stay. We regret to hear that you did not receive the room you initially booked. Our team always strives to accommodate guests' preferences, however, availability can sometimes be limited. We appreciate your kind words about our staff and hope you had an overall pleasant experience.

4/10 Médiocre

Charles

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The first room, the door did not shut properly and was letting cold air in it was not the kind of room I reserved, and I had to move to another room because of the water heater going out and found a bedbug in the bed and finally got the room reserved
Séjour de 22 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Charles, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Myndi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 29 janv. 2024
Hello Myndi,We are delighted to hear that you had a wonderful stay with us! We always strive to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future for another outstanding stay!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 27 janv. 2024
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Battle Creek were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

6/10 Satisfaisant

Maya

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
For 65$ a night, it wasnt too bad.
For 65$ a night wasnt bad. When walking in, there was a dirty pair of socks laying on the night stand. The bedding smelled like smoke. Room was organized otherwise. The housekeeper knocked on my door to see if i needed new towels. I said no, but did show her the room was not exactly cleaned from the occupant before. She said " i dunno i only work part time." The gentleman at the front desk was very kind and friendly. Consition of the room, the stove wasnt clean, the shelf above the stove was in disrepair, the night stand was damaged, still functioned though. If it wasnt for the staff, i probably would bypass this hotel.
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Maya, Thank you for your feedback and for sharing your experience at our hotel. We apologize for any cleanliness issues you encountered in your room and have shared your comments with our housekeeping team to ensure this is not repeated. We appreciate your kind words about our friendly front desk staff and will continue to provide excellent service. Should you choose to stay with us again, we will strive to exceed your expectations.

6/10 Satisfaisant

john

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Nishaye RediResponse Specialist le 14 janv. 2024
Dear John,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Battle Creek. We are sorry you had a less than satisfactory experience, prompting your 6/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and friendly place
Nice place to go for the price
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Anthony,Thank you for choosing our hotel for your stay. We're delighted to hear that our pricing met your expectations. We hope you also enjoyed the amenities and services provided during your visit. Should you have any future plans to visit, please don't hesitate to reach out to us.

8/10 Bien

Lisa

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
CONFIRM YOUR RESERVATION
It took over 1 hour to check in. Red Roof Inn Battle Creek didn't ever acknowledge my booking until I called Hotels.com. One hour I'll never get back and nearly caused me to be late for my function. Disgraceful.
Séjour de 1 nuit en décembre 2023
Réponse de Oshane RediResponse Specialist le 25 déc. 2023
Dear Lisa, Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Horrible

Christina

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Get what you pay for
I knew reserving this room I was not getting something amazing, but I did expect something clean at the least. I found a hoodie left in the room from someone who stayed their before me so makes me wonder how well they legit clean the rooms. I will say it was quite for the most part minus someones car alarm that kept going off on night 2, I slept peacefully & the room served its purpose...to get away from my house for a couple of days to destress.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Christina, Thank you for your recent stay and for providing your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of your room. Our housekeeping team strives to maintain a high standard, and we will address this issue internally. We are glad to hear that despite the noise disturbance, you were able to have a peaceful sleep and utilize the room for your intended purpose. We appreciate your feedback as it helps us improve our services.

10/10 Excellent

Stephen

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Stephen,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience and enjoyed your time with us. It was our pleasure to provide you with excellent service and we look forward to welcoming you back in the future. If you have any further feedback, please feel free to reach out to us directly. We appreciate your support!

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extra locks on the door. Comfortable beds. Enough pillows. Enough soap towels. Very friendly staff. Easy check in
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 13 déc. 2023
Hello Deborah,Thank you for sharing your positive experience with us! We're glad to hear that you appreciated our extra locks on the door, comfortable beds, and sufficient amenities. Our staff strives to provide friendly service and we're happy to hear that your check-in process was seamless. We hope to welcome you back in the future.

10/10 Excellent

Samantha, Battle creek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 5 déc. 2023
Hello Samantha,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our hotel. Your satisfaction is our top priority and we are glad we could meet your expectations. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Myndi

Séjour de 15 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 20 nov. 2023
Hello Myndi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BATTLE CREEK and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Alex

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Oshane RediResponse Specialist le 20 nov. 2023
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BATTLE CREEK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Kimberly

Séjour de 2 nuits en mars 2023
Réponse de Manager le 8 déc. 2023
Hello Kimberly,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Satisfaisant

Patricia, mount clemens

Séjour de 2 nuits en octobre 2023
Réponse de Manager le 29 nov. 2023
Hello Patricia,Sorry to hear that your stay didn't meet your expectations. We appreciate you choosing our hotel and we would love to hear more about your experience. Please reach out to us directly so we can address any issues you encountered. We hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

Frances

Les points forts : Propreté et infrastructures et conditions de l’hébergement
For the price was very nice And pet friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Frances,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great value for money and appreciated our pet-friendly policy. We hope to welcome you and your furry friend back soon!

10/10 Excellent

Ashley

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome little secluded cabin. Exactly what we were hpping for. GORGEOUS foliage and just the right amount of "off the grid".
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Ashley,We're thrilled to hear that you had an awesome and secluded stay at our cabin! The gorgeous foliage and off-grid setting make for a truly unique experience. Thank you for choosing us!

2/10 Horrible

Amy

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is ran down The front desk clerk was rude and of absolute no help in finding our room. We didn’t even stay at this property. We literally opened the door to the room, walked in, took a breath and turned right around. The smell was awful, I can’t even explain what it smelled like. From the looks of the property, the smell of the room, I will never ever book another room thru red roof inn. I will never recommend this property either.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Amy, We sincerely apologize for the unpleasant experience you had during your brief visit to our hotel. We understand your disappointment and we assure you that we are taking steps to address the issues you mentioned. Your feedback is valuable to us, and we hope you will give us a chance to show you that we have improved.

2/10 Horrible

Dave

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Walked in room, bugs on the floor and walking around on the walls.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Dave ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Médiocre

sandra

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room smelled strongly of smoke. The mini fridge was so loud I had to unplug it for the night. Not the condition I would expect for $88 in this location. Thankfully quiet and easy on/off from highway for a quick sleep,
Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialis le 8 oct. 2023
Dear Sandra,Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am sorry that your experience did not meet your expectations due to the odor you described, the noise disturbance you mentioned regarding the mini fridge, and the other highlighted concern. Nevertheless, it good to hear that you found our location to be quiet and easily accessible on/off the highway.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Bien

Rita

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of grass & a pool.
Séjour de 3 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 5 oct. 2023
Dear Rita,Thank you for taking the time to tell us about your experience at the RED ROOF INN BATTLE CREEK. I am happy that you liked our pool and that there was alot of grass. We appreciate your almost perfect rating. At Red Roof, guest feedback is always welcome as we aim to continuously improve. Please know that we value you as our guest and appreciate your business.Thank you for sharing your feedback. It would be a pleasure to house you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Evelyn

Les points faibles : Infrastructures et conditions de l’hébergement
Shower sprayed everywhere leaking fan on ac didn't work
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 6 oct. 2023
Hello Evelyn, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Horrible

Dustin

Voyage en famille, Voyage en groupe
Les points faibles : Équipements
This was the worse hotel I have ever stayed in !!! Open the fridge had such a bad smell almost threw up . Showers head was like 4.5 feet high . Bad smell in the room . I never had time to go talk to the front officie cause I was only at the hotel from 1am to 7 am since we where there to play in a pool tournament but simply the worse hotel I have every stayed in . Would love to get ahold of the corporate office cause it was so bad I should get all my money back .only one positive was the AC worked great but that was the only thing . Worse beds I ever sleep in . It was so bad that I will never ever even try another Red Roof Inn in any city again . And I will let everyone I know how bad this hotel was . Just terrible I would give this a minus 5 starts if that was a option . But I’m not sure why I write this review cause it will probably just get put in the trash so no one ever sees it . So they can continue to stay in business and take money from other people .
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello Dustin ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

RAFAEL

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Réponse de Manager le 26 sept. 2023
Hello RAFAEL,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Médiocre

Heidi

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
First off I'll say the ypung man working the front desk was very nice and very professional. That was the only bright spot in our stay. The first room we had i sat on the bed to unpack and there was a yellowish puddle of some liquid right in the middle of the bed. I called the front desk and he came up immediately and asked me two other rooms and let me pick. All the rooms had stained,dirty comforters. we had been on the road since 2am and we were good so i took the least dirty. Unfortunately i didn't check the bathroom before he left. It was filthy, dirty tiles. Hair on the shower, floor had not been washed, countertop not clean. We lived with it. We left the next day for while and when we came back we had been locked out of our room. It was our understanding from the signage that no one would be cleaning out room over the weekend, which was fine, but someone had been in our room while we were gone. We got the key situation fixed. If you're just looking for a place to crash this will do. The bed wasn't fancy but it was fairly comfortable to me. If you want clean etc best stay somewhere else.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Heidi ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

6/10 Satisfaisant

Dan, Downers Grove

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The good. Clean , convenient to highway and shopping needs. Bed was comfortable but springs make noise. Fridge was cold. The bad, bathtub drain's very slow, so if you want to stand in water up passed you ankles while showering, than I guess you would like that. Noisy, the walls are not soundproof. I was woken by the next rooms phone alarm. The outside noise is loud too, Cable tv channels turned off at midnight, still weren't on in the morning. Bed was comfortable but springs make noise. Be careful using the outside stairs, they carpeted over something that makes the steps bumpy, I could see an older person falling down them if not paying strict attention.
Séjour de 1 nuit en septembre 2023
Réponse de Carla Red Roof Management le 21 sept. 2023
Dear Dan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Battle Creek. I am glad to read that you were pleased with the cleanliness of our property, the convenience to the highway and the comfort of the bed. However, it seemed your stay fell short of your expectation due to the situation you described regarding the bathtub drains very slow, the noise disturbance and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Theresa

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Property appears to have been updated recently,however, mold in bathtub and burns in sheets and torn shower curtain made me question the cleanliness.
Réponse de Manager le 21 sept. 2023
Hello Theresa, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Satisfaisant

Kyara

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property wasn't up to par the towels i had in my room were dirty. The bed sheets were dingy, super noisy with dogs crying all night and waking up to children crying and i only stood one night.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello Kyara,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Bien

Kent

Les points forts : Propreté, personnel et service, confort de la chambre
ill be back
been taken care of , very comfortable bed, desk was very helpful
Séjour de 1 nuit en septembre 2023
Réponse de Xao RediResponse Specialist le 13 sept. 2023
Thank you for taking the time to write a review of your stay, Kent. The team at the Red Roof Inn Battle Creek was pleased to see that our comfortable beds and helpful staff at the desk took care of you. Red Roof aims to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay.Once more, thank you for posting your review. We look forward to having you stay with us again in the future.Best regards,XaoRediResponse Specialist

8/10 Bien

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location - great room
Séjour de 1 nuit en septembre 2023
Réponse de Xao RediResponse Specialist le 13 sept. 2023
Hi Jen,The staff at the Red Roof Inn Battle Creek would like to thank you for sharing with us. We were pleased to know that you were fond of our great location and rooms. On behalf of Red Roof, we would like to thank you again for sharing with us. We look forward to having you under our roof again.With thanks,XaoRediResponse Specialist

6/10 Satisfaisant

Chereese

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Red Roof has been renovated and the rooms are decent!!!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Chereese, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

William

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access off expressway
Séjour de 3 nuits en août 2023
Réponse de Manager le 29 août 2023
Hello William,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our access. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Satisfaisant

Scott

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Don’t stay here, it’s dirty the room was old and smelled.
Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Scott,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Satisfaisant

Reginald

Séjour de 1 nuit en août 2023
Réponse de Manager le 14 sept. 2023
Hello Reginald,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Satisfaisant

Brandon

Séjour de 2 nuits en août 2023
Réponse de Manager le 8 sept. 2023
Hello Brandon,Thank you for sharing this rating, and we welcome you to visit us again anytime.