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Avis sur Hotel Indigo Baton Rouge Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Baton Rouge Downtown, an IHG Hotel
200 Convention St, Baton Rouge, LA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 871." "
Note des voyageurs de 8 (Bien), d’après 236 avis sur 871." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 871." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 871." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 871." "

9,2/10

Propreté

9,2/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Ray, Crockett

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Facelift was in progress and sorely needed,
Séjour de 1 nuit en avril 2024
Réponse de Facelift le 28 avr. 2024
Thanks for staying with us. Please come again when the renovations are complete.

4/10 Médiocre

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Ross

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dirty shower, carpets in terrible shape, no dining options. Shouldn’t be paying full price with that much renovation ongoing.
Séjour de 2 nuits en février 2024
Réponse de Barry Gambold le 28 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We apologize for the issues that you experienced and are addressing them. We are looking forward to our completed renovation sometime early spring. We hope to see you back then.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

2/10 Horrible

Kimberly

Voyage en groupe
Les points faibles : Équipements
The staff are nice but this place is FILTHY dirty- trash full/not emptied in common areas, furniture in the room was peeling and faded, bathroom floors very dirty (we put a towel down so we didn’t touch it). It’s also under construction- but not here and there- EVERYWHERE, and it’s not kept neat or clean. DO NOT STAY HERE until the work is done.
Séjour de 1 nuit en février 2024
Réponse de Barry Gambold le 28 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We apologize for the issues that you experienced and are addressing them. We are looking forward to our completed renovation sometime early spring. We hope to see you back then.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon and the staff at Hotel Indigo are just awesome people. All the staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even with construction going on in the hotel the staff was amazing and the hotel was very clean!
Séjour de 2 nuits en janvier 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We are hoping to have construction done by May so please come back and take a look.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renovation in progress and needed!
Hotel is under construction, so you only get a tiny glimpse. This is a good thing as the carpets, beds, and rooms need major upgrades (carpet was gross, beds were not comfortable). The staff was spectacular. The valet was $33/night, no option to self park.
Séjour de 2 nuits en janvier 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We are looking to be done by May so please come take a look at the new Hotel Indigo Baton Rouge.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Joseph, GALLIANO

Voyage d’affaires
Les points forts : Propreté et personnel et service
Despite under renovation, excellent stay, with VERY beneficial allowance for early check-in
Séjour de 1 nuit en janvier 2024
Réponse de Barry Gambold le 29 févr. 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

6/10 Satisfaisant

Steffan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Maria

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Joshua

Séjour de 1 nuit en novembre 2023
Réponse de Kennedi Minor Guest Service Manager HotelIndigoBR le 12 nov. 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

6/10 Satisfaisant

matthew

Les points forts : Personnel et service
very nice staff. great location. free bottled water. buckling dirty carpet. tiny room. restaurant not open.
Séjour de 2 nuits en novembre 2023
Réponse de Kennedi Minor Guest Service Manager HotelIndigoBR le 12 nov. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Bien

Curtis

Séjour de 1 nuit en novembre 2023
Réponse de Kennedi Minor Guest Service Manager HotelIndigoBR le 12 nov. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location close to the riverfront. The breakfast was not impressive, but hopefully things will be better once they reopen the restaurant.
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor Guest Service Manager HotelIndigoBR le 12 nov. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Jim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, valet was super easy and convenient, but I did not realize the lobby/restaurant was under construction when I booked this property. They did the best they could despite the construction. Will be great when finished.
Séjour de 2 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
AC does not keep room cool. Seems that the location of the thermostat is located in an area that gets the blown cool air and therefore cuts off before the entire room is cooled down.
Séjour de 7 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Bien

Cara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Fairly clean. Fun location.
Séjour de 2 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice host staff, poor cleaning staff
The valet and staff were super nice and helpful. We had a complentary shuttle to/from our event and the driver Arron was a gentleman. The check in and out process was smooth. The rooms were not cleaned well. Our room had not been swept well so we saw used toothpick/dental floss. Our friend in another room had condoms in the drawer. She was moved to another room by the friendly staff. Our mattress had a huge whole in the left side so it was not comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 27 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

4/10 Médiocre

Matthew

Just didn’t fit description
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 20 oct. 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

10/10 Excellent

angela

Séjour de 2 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 20 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Janet

Disappointing that I had to hear garbage trucks for 40 mins outside my window at about 4:30am. Also breakfast was advertised for the morning…7/11 could have done it better. Construction going on for most the downstairs. Would have booked elsewhere. A fee was charged to me in the middle of the night also. We’ll see!
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 20 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

4/10 Médiocre

Laura

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Excellent staff and location, but hotel is in terrible shape. The room and bathroom were very dirty and the room furniture had stains and tears. The bathroom floor looked like it hadn’t been cleaned in weeks and the shower not got hot.
Séjour de 2 nuits en octobre 2023
Réponse de Kennedi Minor Guest Services Manager HotelIndigoBR le 20 oct. 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

6/10 Satisfaisant

Joanne, San Antonio

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sad to say the place is run down. Carpeting filthy, furniture all beat up, stale smells… bedding was clean and bathroom.. The best part was the staff, they were all very nice and demonstrated terrific customer service . The restaurant is being re done so hope that will lead to them doing the rest of the hotel…
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

6/10 Satisfaisant

Kimyatta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was ok beds were sooo comfortable … but what really got us by surprise was the unexpected pay to park I feel if one stay at hotel why pay for parking every night you stay if you gotta pay a fee it should be once and told on the sites you have to pay for parking matter of fact we wasn’t even told we had to pay was told after we check out
Séjour de 1 nuit en octobre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Ayan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Makenzie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Annie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and staff. Convenient to everything.
Séjour de 1 nuit en juin 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Kimberly

Voyage en groupe
Les points forts : Propreté et personnel et service
Decent, but be prepared for extra fees
Cute place within walking distance is the River Center. Room was small, the beds weren’t so comfortable, and I’m still a little salty over the parking fee, but the staff was incredibly friendly and helpful.
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I asked for a mini fridge and microwave and before I’d even Finnished my sentence it was delivered Great service
Séjour de 3 nuits en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

sean, Pineville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for a downtown Baton Rouge venture
Séjour de 1 nuit en septembre 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Reginald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Harvey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Room was not as expected. Booked a river view but could barely see any river. However the staff was very friendly.
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 12 oct. 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Karla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Girls Weekend
This was my very first experience and I can honestly say I was impressed on the cleanliness of the room and how professional and friendly the staff was. I would recommend the Indingo to anyone. I’m definitely staying again
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Bien

Mona

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was great but the restaurant was closed (no show) schedule more cooks
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Satisfaisant

Samuel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Th
Séjour de 2 nuits en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
Thank you for your feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hall carpets are heavily stained. There were insects crawling the walls in the room. Rooms are tiny and over crowded with a stand alone mini fridge and microwave.
Séjour de 2 nuits en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

4/10 Médiocre

Sean

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the size of a closet and absolutely filthy. Had to ride the elevator floor to floor to find a functioning vending machine. For the same price, The Watermark is right across the street
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

8/10 Bien

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Experience was nice and pleasant only thing is the a/c unit didn’t work great so was lil stuffy in room and took forever to cool off.
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 26 août 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Bien

Kelley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can’t say enough about the staff here. From the front desk to the valet and bartenders, they all were very kind and attentive to our needs. I appreciate the fact that they printed out something for me without pushback or aggravation. I guess what I’m trying to say is that nobody seemed disgruntled, which hopefully means that they are treated well. That is so important especially in today’s world. Couple of things regarding the room: door cracks let in a lot of light and the phones a bit wonky. Thank you for the southern hospitality!
Séjour de 1 nuit en août 2023
Réponse de Kennedi Minor GuestServiceManager Hotel IndigoBR le 10 août 2023
Thank you so much for your great feedback and appreciate our staff. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.