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Avis sur Hilton Baton Rouge Capitol Center

4 out of 5
Hilton Baton Rouge Capitol Center
201 Lafayette St, Baton Rouge, LA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 403 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 214 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 179 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 97 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1007." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Julien

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 avr. 2024
Julien, it seems you had a middle-of-the-road experience with us, and we appreciate your feedback. Your rating will guide us towards improving on all fronts. We aim to provide exceptional service to all our guests, and your future visits will hopefully reflect this commitment.

8/10 Bien

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel très bien placé mais vieillissant
Hôtel plutôt très bien placé pour visiter l’hypermarché centre à pieds. Grand, assez confortable. Nous avons eu peur à cause d’une fête de mariage le samedi soir, et en effet un peu de bruit entre 23h et minuit quand des convives sont allés se coucher, parlant extrêmement fort ! Trois bémols pour moi : - le prix du valet parking, à $33/jour, pour un simple parking extérieur en contre-bas de l’hôtel ! - vue la taille de l’hôtel, il mériterait un espace snack en plus : il n’y a qu’un bar, et un espace où vous pouvez prendre des barres de céréales en allant les payer au comptoir d’enregistrement… - la piscine, plutôt petite en rapport avec la taille de l’hôtel, perdue au milieux d’une grande terrasse en dalles, aucun charme… cela mériterait un bar extérieur, et un peu de surveillance : à chaque fois que nous y sommes allés, des invités avaient mis de la musique assez fort (heureusement en acceptant de baisser à la demande). Globalement hôtel un peu vieillissant. Une salle de sport très peu équipée, avec du matériel largement amorti qui mériterait d’être renouvelé.
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 2 sept. 2023
Valérie, merci d'avoir pris le temps de donner votre avis. Nous sommes ravis d'apprendre que vous avez trouvé le Hilton Baton Rouge Capitol Center idéalement situé et spacieux. Nous apprécions vos commentaires concernant le bruit d'un événement et vos autres observations sur le service de voiturier, nos options actuelles de service de restauration et la piscine. Vos commentaires seront pris en compte car nous visons continuellement à améliorer l'expérience de nos clients. Nous prenons également note de vos impressions sur nos installations de fitness afin d'aborder tout potentiel d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour encore plus satisfaisant.

8/10 Bien

olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 29 août 2023
Thank you for the great rating, Olivier!We are excited to see that you had an enjoyable experience at Hilton Baton Rouge Capitol Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Bien

sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dommage que le parking soit payant pour les clients 33$ par nuit Tout est bon pour faire du profit Petit déjeuner aussi environ 20$
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 5 juil. 2023
Merci d'avoir pris le temps de partager votre avis avec nous, Sylvie.Nous sommes heureux d'apprendre que vous avez vécu une si belle expérience avec nous. Nous nous soucions de la satisfaction de nos clients, nous apprécions donc que vous nous fassiez savoir ce que nous pouvons faire pour rendre votre séjour parfait. Nous examinerons nos prix avec notre équipe, alors que nous cherchons des moyens de nous améliorer pour l'avenir. Nous nous assurerons de communiquer vos commentaires à notre équipe.Nous sommes impatients de partager une expérience encore plus agréable avec vous bientôt. Merci encore et passez une merveilleuse journée!

2/10 Horrible

Christopher

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was overbooked. Gave countless excuses. Booked King bed room with city view. Received 2 queen beds. Hair all over the shower walls. Went to desk for explanation. Said they didn’t have king room available. Offered me free parking and a drink but didn’t explain the free drink is only beer or house wine. At Check out I end up getting charged for parking.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were walking distance from our destination and good food.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Greg, it's fantastic to hear you enjoyed your stay at Hilton Baton Rouge Capitol Center. It seems our convenient location catered perfectly to your needs. We trust you had an enjoyable experience exploring the nearby attractions and dining options. We look forward to welcoming you back in the future.

10/10 Excellent

Lori

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was great, for the most part, only 1 server working in the lounge that was nasty, but thank goodness her counterpart was lovely. As Canadians wanting to eat NHL playoff games they always put the game on for us.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Lori, it's wonderful to know your stay at Hilton Baton Rouge Capitol Center was largely enjoyable. We're delighted those NHL playoff games could be shared with you from afar. Your comment on the service in the lounge has been noted and we will work to ensure consistent hospitality from all our colleagues. We're thrilled to have had you as guests and hope to welcome you back on your next visit to Baton Rouge.

2/10 Horrible

Amanda, Houston

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Absolutely horrible, dirty and dated. Reserved and executive floor room which they don’t have! Toilet was stained and dirty and ran all night long. King bed was more like a queen. Will NEVER spend 400/night again at the hotel. The furniture is dated and falling apart FYI
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Amanda, we deeply regret your recent experience didn't meet expectations. We apologize for any discrepancies concerning the room reservation and the perceived room aesthetics. Cleanliness is our top priority, and we truly regret any dissatisfaction resulting from the upkeep of the facilities. Rest assured, we are committed to resolving these types of issues promptly. Regarding the bed size, our records show our king beds are standard size, but we understand the comfort and dimensions can differ per guest. We'd appreciate another chance to deliver a superior experience at better value for your money.

10/10 Excellent

Jennifer

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 avr. 2024
Jennifer, we are thrilled to hear you had an exceptional experience at the Hilton Baton Rouge Capitol Center. It's great to know we were able to meet your expectations and look forward to welcoming you back on your next journey to Baton Rouge. Thank you for sharing your positive feedback.

10/10 Excellent

michael, Jonesboroe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has one small issue with toilet paper holder falling off wall. Brought to their attention and taken care of. Staff was very nice and communicative. Will stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Michael, we are delighted to read your positive feedback about your stay at Hilton Baton Rouge Capitol Center. Thank you for highlighting the quick resolution to the problem you encountered in your bathroom. We are glad our team members were able to maintain communication and make your stay enjoyable. We eagerly anticipate your return visit.

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this view off the river. Close by eating and convenient to use Uber
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Vanessa, it's fantastic to learn that you enjoyed the captivating views at the Hilton Baton Rouge Capitol Center. We're thrilled that our location made dining and transport services such as Uber highly accessible for you. We appreciate your feedback and can't wait for your next visit.

6/10 Satisfaisant

Arthur

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathroom was run down and hardware all mismached or broken. Not something tou would expect in a hilton. Got back second night room was somewhat cleaned but no towels.at all. Even took the clean ones we had not used. They did send some up promptly. Living area was ok nothing special.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Arthur, it's regrettable that your stay didn't fully live up to expectations, we apologize for any inconvenience you experienced regarding the bathroom fixtures and housekeeping. Your comments will be addressed with the appropriate team members to improve our future guest experience. We appreciate your patience in the towel situation. It's good that our colleagues were prompt in resolving that for you. Despite these issues, we hope you were still able to enjoy parts of your stay. We continually strive for improvements and value your feedback.

10/10 Excellent

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and went smoothly
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Dana, thank you for sharing your positive experience at the Hilton Baton Rouge Capitol Center. We're pleased to hear that everything went smoothly for you. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Médiocre

Hunter

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air conditioning didn’t work… hardly any parking! Construction at front door of building list goes on. Won’t stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Hunter, thank you for sharing your experience. Your feedback is of utmost value as it helps us understand areas we can focus on for improvement. It's regretful to hear about the troubles you experienced with the air conditioning and parking availability. We also understand the concern with the ongoing construction. Please rest assured, these areas are given absolute attention for enhancing the overall guest experience. Though you stated you won't be staying with us again, we hope you'll consider giving us another chance to convert your experience into a positive one in the future.

6/10 Satisfaisant

Naquia

Les points forts : Personnel et service
Séjour de 6 nuits en février 2024
Réponse de Customer Service le 7 mars 2024
Thank you for the feedback, Naquia.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Horrible

Emily

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My vehicle was broken into and 3,500 worth of merchandise was stolen while in the care of the valet. Also- fire alarm went off multiple times. So if you want a safe and relaxing place to stay - I WOULD NOT recommend the Hilton capitol city. Hotel refused refund. Will never return.
Séjour de 1 nuit en février 2024

10/10 Excellent

Mark

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at the Hilton downtown was great. The employees at the Hilton were so kind and helpful. We were really annoying guests having 2 dogs with us, 1 of them being special needs (18y old) and a bunch of luggage because we were there for a wedding. They always opened the doors for us and helped us load and unload our car. They had security at the front door until around 12am every night so it felt safe taking the pups potty at night. I would definitely recommend. There is also a beautiful patio on the 3rd floor that we stayed on, it overlooks the Mississippi.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Mark, it's wonderful to hear your stay at Hilton Baton Rouge Capitol Center was enjoyable. We're delighted to know our dedicated team members provided great assistance and made your stay with your four-legged companions a breeze. It's lovely to know you felt secure and you appreciated our scenic 3rd-floor patio overlooking the river. Your recommendation means a lot to us, and we look forward to your next visit.

10/10 Excellent

Jessica

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 mars 2024
Jessica, thank you for leaving a perfect rating for the Hilton Baton Rouge Capitol Center. We are thrilled to know you enjoyed your stay with us. We hope to have the pleasure of welcoming you back in the future. Safe travels until then!

8/10 Bien

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel has a great pool deck and rooftop overlooking the Mississippi River.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Kathy, it's uplifting to learn that you appreciate the outdoor pool deck and rooftop views at Hilton Baton Rouge Capitol Center. We take pride in these unique features that allow guests to enjoy the beauty of the Mississippi River. We appreciate your kind remarks and look forward to welcoming you back on your next visit.

10/10 Excellent

Richard, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Historical
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Richard, it's wonderful to hear your appreciation for the timeless charm of the Hilton Baton Rouge Capitol Center. We are pleased to be considered as part of your positive past experiences. We're looking forward to welcoming you back for more memorable visits.

2/10 Horrible

Breanna

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disgusting
There was a horrible smell throughout the hotel. The windows were absolutely disgusting, parking spots weren’t big enough for our vehicle, dust all over the walls. The only lights in the room are three lamps, the bathroom was partially renovated- had one new handle in silver and one old one in gold on the French doors. Not at all impressive and will not be back. Our “downtown view” was absolutely not worth $170. I was also told if I wanted to extend my stay another night that I would have to check out at 11am and return at 3pm to check into a different room. We are now in a different hotel without a disgusting smell that caused me to puke.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Breanna, we regret hearing that your experience wasn't up to par given the concerns you've raised. It's unusual to hear about unpleasant aromas and less-than-perfect cleanliness, as we take pride in our commitment to maintaining a neat and welcoming environment. We are sincerely apologetic for the dissatisfaction you felt with the lighting and the room upgrade process, which seem to have led to inconvenient experiences. We assure you that your feedback is valued, and we'll address these matters with our team in pursuit of constant improvement. We hope for a chance to redeem ourselves and prove that we can meet and exceed your expectations.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service
Check in was horrible! Had to wait in line for 20 mins then room wasn't ready for another hour. The lady at the desk was rude !
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
We regret to read about your less than satisfactory check-in experience. It's crucial to us that our guests feel welcomed and we deeply apologize that this was not the case. Any delay in having your room ready is certainly not up to our usual standards and we have addressed your feedback with the team. We hope to have the opportunity to provide you with a much improved experience in the future.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, confort de la chambre
Lousaiana Marathon
I was there for the Lousaiana Marathon and they allowed a late check out so I could come back after I finished to take a shower before I headed home! Thank you so much!!
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Brittany, it's delightful to know that Hilton Baton Rouge Capitol Center could contribute positively to your Louisiana Marathon experience. We understand how important it is to refresh after a long run! We're glad our accommodating approach met your needs. Thanks for choosing us, and we hope to see you again, perhaps for the next marathon!

6/10 Satisfaisant

Kristie

Voyage d’affaires
Les points forts : Propreté et personnel et service
Just ok and cold.
Heat didn’t work well both nights I stayed there. And my room got cold. Also showers are small for a big person.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
Kristie, thank you for your insights. It's regrettable that your heating unit didn't quite meet your expectations and you've had concerns about the shower size. We value your feedback and it will be reviewed constructively to make your next stay more comfortable. It's our top priority to ensure all our guests feel at ease and enjoy a relaxing stay. We appreciate your patience and hope you will give us another opportunity to serve you better in the future.

10/10 Excellent

Robyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable. About bedtime or after (after 1:00 a.m. to be more precise) the thermostat went out and we were not able to adjust the temperature for the room which was a little cold with the cold weather out. They offered by text to come look at it but we were all already in bed and had to get up early. No other complaints other than this. Great staff, clean and comfy beds ( doubles not queens as i had booked but they were comfortable and worked)
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
Robyn, it's wonderful to hear of your enjoyable experience at the Hilton Baton Rouge Capitol Center. We are glad to know that our accommodations brought you comfort and our team members delivered commendable service. Your feedback about the thermostat incident is noted and will inform our ongoing improvements. Your satisfaction is paramount to us, and thank you for your understanding in the matter. We hope on your next visit, everything will be perfect. We can't wait to welcome you back for another comfortable stay.

10/10 Excellent

Tyla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the atmosphere. Great location.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Tyla, it's uplifting to learn you had a wonderful experience at Hilton Baton Rouge Capitol Center. Your remarks regarding the ambiance and convenient location are appreciated. We eagerly await your next visit.

8/10 Bien

Rhiannon

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Rhiannon, it's wonderful to see you had a positive stay at the Hilton Baton Rouge Capitol Center. Your feedback is vital to us, and we're pleased you chose our hotel during your travels. We're looking forward to hosting you again in the future.

10/10 Excellent

Cathy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 10 janv. 2024
Cathy, it's wonderful to see your stellar rating for Hilton Baton Rouge Capitol Center! Thank you for taking the time to rate your stay with us. We trust you had an excellent experience and we hope to welcome you back again soon.

10/10 Excellent

Mary, Austin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Historic hotel in an area that is being revitalized. Historic hotel but room was spacious & clean
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Mary, it's wonderful to hear your compliments about Hilton Baton Rouge Capitol Center's spacious and clean rooms. We're thrilled our charming building, which is intertwined with the city's rejuvenation, added to your experience. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

DUY PHUONG, Houston

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
DUY PHUONG, it's wonderful to know you had a great stay at Hilton Baton Rouge Capitol Center. The whole team here appreciates your excellent rating. We're looking forward to welcoming you back on your next visit.

6/10 Satisfaisant

Lisa

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
We appreciate the feedback, Lisa.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bien

Carlos

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great location, awesome staff, all extremely nice and helpful. Unfortunately, the hotel is in desperate need for a renovation, as the carpet in my room was torn and some furniture with chips and missing pieces at stand, meaning that maintenance has been missing its touch. If they do renovations in rooms, this would be a great hotel to stay.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Carlos, it's wonderful to hear about your positive experience with our exceptional team at the Hilton Baton Rouge Capitol Center. Your satisfaction means a lot to us. We appreciate your feedback regarding room improvements and are always striving to enhance our guests' experience. Rest assured, we constantly explore ways to better our facilities and appreciate your perspective. We look forward to welcoming you back in the future for an even more enjoyable stay.

8/10 Bien

melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Issues with valet
Pros: it’s a nice hotel and lobby. The hotel staff is super friendly and helpful. It’s in a great location. The bed was comfy. Cons: there isn’t much street parking around, so you really need to valet for $37 a night. A handicapped parking tag was stollen out of our glove box when the car was valeted. We also got our car back smelling like weed. The manager says they will be addressing both issues with the valet personnel, but we still left without a needed handicapped tag. We decided to street park the second night.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 4 janv. 2024
Melissa, thank you for recognizing the comfort and friendliness of the team members at Hilton Baton Rouge Capitol Center. We're pleased to know you appreciated our ideal location as well as the inviting hotel and lobby. Regarding the valet experience, please know that this is not the standard of service our guests typically report, and these concerns will be addressed by management. We appreciate your patience, just as we value your input. We hope to have the opportunity to further wow you on your next visit.

4/10 Médiocre

darrell

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 4 janv. 2024
Darrell, we're disappointed to see your rating and regret that your visit didn't meet your expectations. We encourage you to share more details about your experience so we can enhance our services in the future. We value your patronage and hope to get another chance to serve you better next time.

4/10 Médiocre

John

Les points faibles : Propreté
Over priced for what we got
1) They would not check us in on the time listed. We had to wait an hour with no apology or explanation. 2) I paid for a king size bed and they gave me a queen 3) The sink was full of hair from the previous tenants. 4) The TV did not work, but maintenance was quick to correct the problem
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 févr. 2024
John, it's disappointing to hear about these challenges during your stay. We usually strive for punctuality, so it's regrettable if you experienced delays during check-in. Concerning your room preferences, it is our intent to meet all our guests' requirements as closely as possible. We appreciate your patience with the housekeeping and TV issues. It's good to hear our maintenance team responded swiftly, reflecting our commitment to delivering quick solutions. For your future visits, we'll endeavor to ensure a more satisfactory experience.

10/10 Excellent

Neal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 févr. 2024
Neal, it's truly delightful to hear about your wonderful experience at the Hilton Baton Rouge Capitol Center. We sincerely appreciate your perfect rating and look forward to welcoming you back in the near future.

10/10 Excellent

Erica

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 févr. 2024
Erica, thank you for taking the time to rate the Hilton Baton Rouge Capitol Center. We're delighted you had such a wonderful experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Thank you for the 5/5 rating, Angel!It's excellent you enjoyed your time at Hilton Baton Rouge Capitol Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were most welcoming and polite
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
George, thank you for choosing Hilton Baton Rouge Capitol Center and sharing your experience. It's always heartening to hear that our guests appreciate the hospitable and courteous behavior of our team members. Do come back soon for another wonderful stay.

6/10 Satisfaisant

Juanita J

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Juanita, thank you for taking the time to rate your stay. We appreciate your feedback and will strive to earn a better rating on your next visit. Please feel free to let us know any specific reasons for this neutral rating so we can continuously improve our services.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Loved the view and the bedding. The condition of some of the carpet, wall paint and head board was worn. I didn’t like that.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 30 déc. 2023
We appreciate you taking the time to provide feedback. It's fantastic to hear you enjoyed the view and our comfortable bedding at Hilton Baton Rouge Capitol Center. We are, however, sorry to hear about your observations regarding the overall condition of some areas. Your comments have been noted and will help guide our ongoing improvement efforts. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Carol C

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 23 déc. 2023
Carol, thank you for choosing Hilton Baton Rouge Capitol Center for your stay. We are delighted to know we've met your expectations. We appreciate your high rating and look forward to the opportunity to provide you with another wonderful experience in the future.

10/10 Excellent

Eric John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Eric, thank you for your top rating of Hilton Baton Rouge Capitol Center. We're delighted you enjoyed your stay and hope to see you soon for another fantastic experience.

10/10 Excellent

Mikaela, Natchez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay at the Hilton, any question or concern we had the staff were able to address! Will definitely be coming back!
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Mikaela, it's wonderful to hear that your stay at the Hilton Baton Rouge Capitol Center was enjoyable and our team members were able to assist with all your needs. We're delighted with your plans to come back. Until then, safe travels!

4/10 Médiocre

Blake

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The valet people were so awesome. The man at the front desk not so much.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Blake, thank you for your feedback. It's great to hear that our valet team members impressed you with their service. We regret that your interaction with our front desk didn't meet your expectations. We're constantly striving to improve guest experiences and your comments will be shared with our team so we can continually enhance our service.

8/10 Bien

Tedman

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was not very friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Tedman, it's disappointing to learn that the interactions with our team members did not meet your expectations. Providing warm, welcoming service is important to us and we appreciate your feedback. During your next visit at Hilton Baton Rouge Capitol Center, we aim to offer an improved experience.

10/10 Excellent

Brittnie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing staff!
Staff was courteous, professional and friendly. Super helpful and amazing service from check in to help with baggage. Completely satisfied.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Brittnie, thank you for sharing your experience. At Hilton Baton Rouge Capitol Center, it's always wonderful to hear that our team members demonstrated such warm hospitality, from check-in to help with your luggage. We're delighted to know you found their service exceptional and were completely pleased with your stay. We sincerely await your return.

6/10 Satisfaisant

Cherie

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is average-rooms outdated and furniture all banged up-we didn’t have hot water. When called down to manager on duty she seemed annoyed that I called to complain about having to take a cold shower along with my daughter. Asked if she could refund us some of our stay and she offered to comp our parking for one night $40 when staying at a Hilton I expect more from a facility like this and to make ot right if it’s not up to par. Disappointed Hilton .
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Cherie, it's disappointing to hear about your recent experience. We always aim to provide a comfortable stay and we're sorry this wasn't the case for you. Your comment regarding the room conditions has been noted for further review. We also deeply regret the issue with the water temperature and the interaction with our team member. Your expectations for our facility are well understood and valued. Please know that we will use your feedback to enhance the overall guest experience. We would appreciate another opportunity to offer you the quality experience we know we can deliver.

6/10 Satisfaisant

SHERYL

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
We appreciate the feedback, Sheryl.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Satisfaisant

Naquia

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 17 déc. 2023
Naquia, thank you for your rating. While we see that your experience was average, we always strive to offer an exceptional stay for our guests. Please feel free to share more about your stay, so we can understand how we might improve. Thank you once again for your time and look forward to your future bookings.