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Avis sur Swiss-Belhotel Harbour Bay

3.5 out of 5
Swiss-Belhotel Harbour Bay
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 210 avis sur 514." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 514." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 514." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 514." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 514." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Séjour de 15 nuits en juillet 2022
Réponse de Yayan le 9 août 2022
Dear Valued Guest, Greetings from Swiss-belhotel Harbour Bay, Batam! Thank you for taking the time to record your comments, following your stay at Swiss-belhotel Harbour Bay, Batam We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 Excellent

Subramaniam

Voyage en famille
Les points forts : Propreté
Very accessible. Great for a weekend getaway!
Séjour de 1 nuit en mars 2024
Réponse de DA le 2 avr. 2024
Dear Mr. Subramaniam,Thank you for leaving us a wonderful review. Look forward to welcoming you back to Swiss-Belhotel Harbour Bay Batam. Regards, Management Team

10/10 Excellent

Wayne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close
Séjour de 9 nuits en février 2024
Réponse de DA le 15 mars 2024
Dear Mr. Wayne,Thank you for taking the time to share your wonderful experience at Swiss-Belhotel Harbour Bay.We greatly appreciate your feedback and are thrilled to hear that your stay with us was enjoyable in every way, from our great location, breakfast offering and impeccable room. It brings us joy to learn that the heartfelt service from our team members made your stay a highlight. Thank you once again for choosing Swiss-Belhotel Harbour Bay. We look forward to welcoming you back for another exceptional stay in the future.Regards,Swiss-Belhotel Harbour Bay Batam Management

8/10 Bien

Nur Elissa

Voyage en couple
Les points forts : Propreté et personnel et service
Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.
Séjour de 2 nuits en février 2024
Réponse de DA le 19 févr. 2024
Dear Ms. Nur Elissa,Thank you for choosing Swiss-Belhotel Harbour Bay, and for taking the time to write this thoughtful review! Please rest assured that your feedback on our breakfast and room cleanliness will be shared with our department related for follow-through. Comments such as yours are truly appreciated by all of us, as that is what motivates us to continue to strive towards high standards!We look forward to welcoming you to back to Swiss-Belhotel Harbour Bay again! Warm regards,Management Team

10/10 Excellent

Hong Hwee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful. It’s a very pleasure experience.
Séjour de 2 nuits en décembre 2023
Réponse de Yayan le 4 janv. 2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 Bien

HARIKRISHNAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Yayan le 4 janv. 2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Melvyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Overview of hotel facilities and staff
All staff are friendly, room well maintained including cleanliness . Good facilities provide
Séjour de 9 nuits en décembre 2023
Réponse de Yayan le 4 janv. 2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 Bien

Nicholas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hi, Overall the hotel was fantastic is just the bed very itchy and the bedsheet very rough and uncomfortable to sleep in and the air in the room was very dry ,my wife and I have an uncomfortable breathing and cough.
Séjour de 2 nuits en décembre 2023
Réponse de Romaulina le 21 déc. 2023
Dear Mr. NicholasThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for the discomfort you experienced. Your concerns have been noted, and we will promptly address the issues to ensure a more comfortable stay for our guests.We regret any inconvenience caused and would like to assure you that we are committed to enhancing our guests' experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing us Best regards,Swiss-Belhotel Harbour Bay Management

10/10 Excellent

Zuri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
Séjour de 1 nuit en novembre 2023
Réponse de DA le 15 déc. 2023
Dear Mr. Zuri, Thank you for your recent stay at Swiss-Belhotel Harbour Bay Your positive review on hotel location and room cleanliness definitely makes our days brighter and inspire us to provide more excellent servive to our guest. Can't wait to your return visit to Batam. Regards, Management

10/10 Excellent

Veronica s

Séjour de 1 nuit en octobre 2023
Réponse de Romaulina le 21 déc. 2023
Dear Ms. VeronicaThank you for choosing Swiss-Belhotel Harbour Bay Batam dan giving us a perfect rate of 10/10. It's meaningful for our team to give more pleasure and excellent service to every guest. Hope to welcome you back in the future. Regards,

10/10 Excellent

SING SHI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
Séjour de 2 nuits en octobre 2023
Réponse de Romaulina le 27 oct. 2023
Dear Mr/Ms. Sing ShiThank you for choosing Swiss-Belhotel Harbour Bay.We're delighted to hear that your stays with us are always a pleasure and that you find everything wonderful, especially our staff, who are always welcoming and smiling. Your feedback is truly appreciated, and we look forward to providing you with many more wonderful experiences in the future.Best Regards,Swiss-Belhotel Harbour Bay

8/10 Bien

KWEK

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Opposite hotel, massage available and around the area there are dinning options.
Séjour de 1 nuit en août 2023
Réponse de DA le 31 août 2023
Dear Kwek, Thank you for the review. Aside of outside Spa we have the Spa on the 4th floor operating from 08:00 to 23:00. We can't wait to welcome you back! Regards, Swiss-Belhotel Harbour Bay

10/10 Excellent

Ee Chieng

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.
Séjour de 1 nuit en août 2023
Réponse de DA le 30 août 2023
Dear Mr. Ee Chieng, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 Excellent

Xiaoqing

Voyage en famille
Les points forts : Propreté et personnel et service
location is very convenient
Séjour de 1 nuit en août 2023
Réponse de DA le 20 août 2023
Dear Ms. Xiaoqing,Thank you for taking the time to share your review of our hotel. We are are happy to hear that you found our location to be convenient. Thank you once again for choosing to stay with us and for sharing your positive feedback. We hope to welcome you back to our hotel in the future and provide you with another memorable experience.Best regards,Swiss-Belhotel Harbour Bay

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Yayan le 24 août 2023
Dear Mr. BrianWarmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Meau Chean

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff with smiling face
Séjour de 1 nuit en juillet 2023
Réponse de Danang le 14 juil. 2023
Dear Ms. Meau Chean, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 Excellent

Mohd

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very near to the ferry terminal
Séjour de 1 nuit en juillet 2023
Réponse de Danang le 8 juil. 2023
Dear Mr. Mohd, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 Bien

Ee Chieng

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good location, convenient. nearby harbor bay terminal. breakfast is good.
Séjour de 1 nuit en juin 2023
Réponse de Yayan le 24 août 2023
Dear Mr/s Ee ChiengWarmest Greetings from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good room comfy bed
Séjour de 1 nuit en juin 2023
Réponse de Danang le 30 juin 2023
Dear Mr. Michael, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 Bien

Alvin

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Fitri Siregar le 30 mai 2023
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
its a pleasant stay.
Séjour de 3 nuits en avril 2023
Réponse de Fitri Siregar le 2 mai 2023
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

2/10 Horrible

Mohd Suraimi

Voyage en couple
Les points faibles : Personnel et service
The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
Séjour de 2 nuits en mars 2023
Réponse de Fitri Siregar le 21 mars 2023
Dear Valued Guest, Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward to the opportunity to welcoming you back. With kind regards, The Management

8/10 Bien

Ursula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Yayan le 11 mars 2023
Dear Mr/Mrs UrsulaGreetings from Swiss-Belhotel Harbour Bay Batam!Thank you for choosing us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,The Management

8/10 Bien

Celine

Voyage en famille
Les points forts : Propreté et personnel et service
Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.
Réponse de Fitri Siregar le 30 janv. 2023
Dear Ms Celine, Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. I am very pleased to hear that our location made your stay pleasant. We have noted your feedback and took the proper action to follow up on your concern. Your satisfaction is important to us, and we are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility & service. We look forward to welcoming you on your next visit to Batam. Thank you.

10/10 Excellent

Wee Siong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Front Desk!
I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍
Séjour de 1 nuit en décembre 2022
Réponse de Fitri Siregar le 7 janv. 2023
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking the time to share your experience following your recent stay. We are really happy to read your pleasant feedback. We always promise to give you excellent service consistently. Your kind feedback has been shared with the team and we will see it as a positive challenge to eagerly create a memorable experience and ensure customer satisfaction is met with the highest standard. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards The Management

10/10 Excellent

Steven

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Fitri Siregar le 7 janv. 2023
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay and we look forward to welcoming you back again soon. With kind regards, The Management

10/10 Excellent

Harish

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall was amazing
Séjour de 3 nuits en décembre 2022
Réponse de Fitri Siregar le 23 déc. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay. We look forward to welcome you back again soon and we are always happy to serve you. With kind regards, The Management

10/10 Excellent

Sarjune

Les points forts : Propreté et personnel et service
Great place near the ferry terminal.
Réponse de Fitri Siregar le 23 déc. 2022
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us and I truly appreciate your review about our strategic location. We look forward to welcoming you back again soon. Best regards, Management

6/10 Satisfaisant

Yasin

Voyage en groupe
Les points forts : Personnel et service
The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.
Séjour de 1 nuit en septembre 2022
Réponse de Fitri le 26 sept. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

6/10 Satisfaisant

Kim Chye

Séjour de 4 nuits en août 2022
Réponse de Ya2n le 3 sept. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation.We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

10/10 Excellent

Azmi

Séjour de 1 nuit en juillet 2022
Réponse de Yayan le 9 août 2022
Dear Valued Guest, Greetings from Swiss-belhotel Harbour Bay, Batam! Thank you for taking the time to record your comments, following your stay at Swiss-belhotel Harbour Bay, Batam We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward to the opportunity to welcome you back. With kind regards, The Management

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Benefits for regular guests
Hotel should reward regular guests. Eg cheaper rate, simplified checkin processes, discounted massage, etc
Séjour de 2 nuits en juin 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

4/10 Médiocre

Seah

Séjour de 3 nuits en juillet 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 Bien

Antonius

Séjour de 1 nuit en juin 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Chin Loong

Séjour de 2 nuits en juin 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 Bien

Damond

Voyage d’affaires
Les points forts : Propreté et personnel et service
Good but can be better
Air con not as cold as before. Centralised control aircon cannot be adjusted in the room. Need to request for the mini fridge separately.
Séjour de 3 nuits en mai 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 Bien

KIAT SIA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness of bathroom can be improved.
Séjour de 2 nuits en mai 2022
Réponse de Yayan le 17 juil. 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Sjoerd A

Séjour de 1 nuit en mai 2022
Réponse de Yayan le 21 mai 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. With kind regards, The Management

10/10 Excellent

Shahirwan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly staff
Séjour de 1 nuit en avril 2022
Réponse de Yayan le 6 mai 2022
Dear Mr. Shahirwan Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Yayan le 5 mai 2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
部屋は広くて快適でした。 スーパーが隣接していて、海までも近く立地も良かったです。
Séjour de 1 nuit en janvier 2022
Réponse de Management le 21 janv. 2022
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us and I truly appreciate your review about our room and our strategic location which made your visit extra memorable. I appreciate all your kind compliments and look forward to welcoming you back again soon. Best regards, Management

8/10 Bien

Syadzwina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2021
Réponse de Ya2n le 20 oct. 2021
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

8/10 Bien

Eve, Sg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice hotel. There's nice massage within the hotel too Peaceful environment...
Séjour de 2 nuits en septembre 2019
Réponse de Rhonal le 25 nov. 2020
Dear Ms. Eve Thank you for taking the time in giving us a review during your stay with us. your kind feedback will be shared with our team for our motivation. we look forward to welcome you back in the next future. Best Regads Hotel Management

10/10 Excellent

Samsidah, Singapore

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleaniness was my priority. And your hotel is very clean. Even the lobby toilet is so clean n nice. Service was very good. Probably could improve on the swimming pool area.
Séjour de 2 nuits en décembre 2019
Réponse de Ayu le 5 mars 2020
Dear Ms. Samsidah, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

10/10 Excellent

Matt, Perth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the ferry terminal and a short ride to bars and restaurants
Séjour de 1 nuit en février 2020
Réponse de Dika le 26 févr. 2020
Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is excellent and everything is within walking distance
Séjour de 1 nuit en février 2020
Réponse de Ayu le 12 févr. 2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Terrible and rude staff in the front office. Not helpful at all and they washed their hands off since the booking was not done directly with them. This was for me to modify my stay dates
Séjour de 2 nuits en janvier 2020
Réponse de Dika le 31 janv. 2020
Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Swiss-belhotel Harbourbay Reservation.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Dika le 31 janv. 2020
Thank you for giving us a rating, much appreciated!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was really helpfull. Lots of food varieties amd yummy. Room was really beautiful. So much space. But the pool was not cleaned. Dont get fooled withpool photos. That pool is not there now.
Séjour de 1 nuit en janvier 2020
Réponse de Ayu le 14 janv. 2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! and for your information, our pool at 3rd floor :)

10/10 Excellent

Ser Mian

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 min walk to harbourbay ferry terminal. Breakfast spread was good.
Séjour de 1 nuit en janvier 2020
Réponse de Ayu le 14 janv. 2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!