Avis sur Aston Nagoya City Hotel
Aston Nagoya City Hotel
Jln Imam Bonjol, Nagoya Thamrin City, Gedung 3, Lubuk Baja Kota Batam, Batam
Avis
8,6
Excellent
8,6/10
Propreté
9,0/10
Personnel et service
7,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
10/10 Excellent
Daphne
Voyage en groupe, Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daphne
Séjour de 3 nuits en mars 2024
8/10 Bien
Wai Leng
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wai Leng
Séjour de 2 nuits en mars 2024
4/10 Médiocre
Abd Halim
31 janv. 2024
Les points forts : Propreté
Abd Halim
Séjour de 2 nuits en janvier 2024
Réponse de Harry Purnawirawan (Operational Manager) le 2 févr. 2024
Dear Abd Halim,Thank you for bringing the issue with the air conditioning in your room to our attention. We sincerely apologize for any discomfort you experienced during your stay.Ensuring our guests' comfort is a top priority, and we regret that the air conditioning did not meet your expectations. Our maintenance team has been alerted to investigate and address the problem promptly to prevent any recurrence.Your feedback is invaluable in helping us improve, and we appreciate your patience. If your travels bring you back to our establishment, we would welcome the opportunity to provide you with a much more comfortable and enjoyable experience.Once again, we apologize for any inconvenience caused and thank you for your understanding.Regards,
10/10 Excellent
Voyageur vérifié
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Quah Seok
Voyage en famille, Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quah Seok
Séjour de 1 nuit en janvier 2024
8/10 Bien
Ng
6 janv. 2024
Ng
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
Say Ping Eric
Voyage en couple
3 janv. 2024
Say Ping Eric
Séjour de 1 nuit en décembre 2023
Réponse de Harry Purnawirawan (Operational Manager) le 2 févr. 2024
Dear Say Ping Eric,Thank you for taking the time to share your feedback with us. We truly appreciate your insights, as they help us identify areas for improvement.Regarding the room card situation, we apologize for any inconvenience caused. We understand the importance of flexibility and will certainly review our policy to see if adjustments can be made to better accommodate our guests' needs.Your comments about breakfast are duly noted, and we will work on expanding our menu to offer more variety. Guest satisfaction is our priority, and your feedback is invaluable in helping us enhance our services.We hope to have the opportunity to welcome you back in the future, so we can provide you with an improved experience that reflects our commitment to guest satisfaction.Regards,
10/10 Excellent
Durges
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Durges
Séjour de 2 nuits en décembre 2023
8/10 Bien
Kumaran
Voyage en famille
20 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kumaran
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Dennis
17 déc. 2023
Dennis
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Huang
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Huang
Séjour de 1 nuit en décembre 2023
8/10 Bien
Chan
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chan
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Andrew
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Eon
19 nov. 2023
Les points forts : Propreté
Eon
Séjour de 2 nuits en novembre 2023
10/10 Excellent
JOEL
19 nov. 2023
JOEL
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Hui Min
Voyage en famille
18 nov. 2023
Les points forts : Personnel et service
Hui Min
Séjour de 2 nuits en novembre 2023
Réponse de Jean Rumampuk le 30 nov. 2023
Dear Hui Min,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff friendly, that's always our goal. However, we're sorry to learn that you found our facilities to be average. Your input is valuable to us, and we appreciate your honesty. If there are specific aspects of our facilities you'd like to see enhanced, please feel free to share more details. We hope to have the opportunity to better meet your expectations in the future. Thank you for choosing Aston Nagoya City Hotel.
10/10 Excellent
Raphael
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raphael
Séjour de 2 nuits en novembre 2023
10/10 Excellent
zainal
14 nov. 2023
zainal
Séjour de 2 nuits en novembre 2023
8/10 Bien
Yap
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yap
Séjour de 1 nuit en octobre 2023
8/10 Bien
HAYMAN
22 oct. 2023
HAYMAN
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Rudi
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rudi
Séjour de 1 nuit en octobre 2023
8/10 Bien
Pauline SH
Voyage en famille
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well located hotel
Pauline SH
Séjour de 1 nuit en septembre 2023
Réponse de Harry le 12 oct. 2023
Dear Pauline SH, Thank you for sharing your feedback. We're delighted to hear that you found our location very convenient with plenty of affordable and delicious dining options, as well as a supermarket nearby. It's great to know that our staff was helpful during your stay.We aim to provide our guests with a comfortable and pleasant experience, and your comments are truly appreciated. We look forward to serving you again, and we hope you continue to enjoy your time with us.Regards, Harry Purnawirawan Operational Manager
8/10 Bien
Catherine
2 oct. 2023
Les points forts : Personnel et service
Catherine
Séjour de 2 nuits en septembre 2023
Réponse de Harry le 12 oct. 2023
Dear Catherine, We apologize for the issues you encountered during your stay. It's disappointing to hear that the toilet and amenities didn't meet your expectations, and the spotted sheets were a concern.We take your feedback seriously, and we will work on addressing these issues with our housekeeping team to ensure that the cleanliness and amenities provided are up to the standard that our guests deserve. Your comfort and satisfaction are important to us, and we will make the necessary improvements.We hope you'll consider staying with us again in the future, and we will strive to provide a better experience. Regards, Harry Purnawirawan Operational Manager
10/10 Excellent
Si Wei
23 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Si Wei
Séjour de 1 nuit en août 2023
10/10 Excellent
Xueli
20 août 2023
Xueli
Séjour de 1 nuit en août 2023
10/10 Excellent
Wai Mun
Voyage en groupe
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wai Mun
Séjour de 2 nuits en août 2023
Réponse de Harry le 16 août 2023
Dear Wai Mun, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at Aston Nagoya City Hotel. Our convenient location near Nagoya shopping centre and your enjoyment of the Love Seafood restaurant is truly appreciated.Your satisfaction is our priority and we look forward to welcoming you back on your next visit. Thank you for choosing to stay with us and we hope to see you again soon.Regards, Harry Purnawirawan Operational Manager
8/10 Bien
Kamariah
Voyage en groupe
13 août 2023
Les points forts : Propreté et personnel et service
Kamariah
Séjour de 2 nuits en août 2023
Réponse de Harry le 16 août 2023
Dear Kamariah, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's location to be convenient and easily accessible, allowing you to explore various places with ease. We are also pleased that you found our hotel to be clean and that our staff members were approachable.Your kind words are greatly appreciated and we will continue striving to provide excellent service and maintain the cleanliness of our property. We hope to welcome you back for another enjoyable stay in the future.Regards, Harry PurnawirawanOperational Manager
10/10 Excellent
Lai Ooh, Johor Bahru
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lai Ooh
Séjour de 2 nuits en juillet 2023
8/10 Bien
SWEE POH
Voyage d’affaires
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SWEE POH
Séjour de 3 nuits en juin 2023
Réponse de Harry Purnawirawan le 30 juin 2023
Dear Swee Poh, Thank you for your review and rating us. We appreciate your feedback and are glad to hear that you had a positive experience with us. We value your opinion and will continue striving to provide excellent service and accommodations. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Thank you again for your feedback and we look forward to seeing you again.Regards, Harry PurnawirawanOperational Manager
2/10 Horrible
See
Voyage d’affaires
23 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Worst Hotel in Batam
See
Séjour de 2 nuits en juin 2023
Réponse de Harry Purnawirawan le 30 juin 2023
Dear See, Thank you for bringing these concerns to our attention, and we apologize for the inconvenience you experienced during your stay. We take your feedback seriously as we continuously strive to improve our services.We apologize for the air conditioning issue you encountered in both rooms. Our maintenance team will investigate and address this to ensure that the air conditioning system is functioning properly for the comfort of our guests.We also apologize for the cleanliness issues you encountered, including the sandy floor and the presence of hair on the toilet floor. This is not up to our standards, and we will reinforce our cleaning procedures and training to ensure a more thorough and meticulous cleaning of our rooms.Regarding the mini iPad with Hey Google function, we apologize for the alarm triggering at an unexpected time. We will look into this matter to identify the cause and prevent such occurrences in the future.Once again, we apologize for the inconveniences you faced during your stay. Your feedback is valuable to us and we appreciate your understanding. Best regards,Harry PurnawirawanOperational Manager
8/10 Bien
Kalsum
Voyage en famille
19 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Kalsum
Séjour de 1 nuit en juin 2023
Réponse de Harry Purnawirawan le 30 juin 2023
Dear Kalsum, Thank you for your feedback. We are pleased to hear that you enjoyed the variety and quality of our food offerings. We strive to provide a satisfying dining experience for our guests.We understand that the absence of a gym and swimming pool may be disappointing for some guests. While we currently do not have these facilities, we appreciate your input and will take it into consideration as we evaluate potential future enhancements to our hotel amenities.We are constantly looking for ways to improve our guests experience and your feedback is valuable to us.Thank you for choosing to stay with us and we hope to welcome you back in the future.Best regards,Harry PurnawirawanOperational Manager
2/10 Horrible
Seah
5 juin 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lousy hotel
Seah
Séjour de 3 nuits en mai 2023
Réponse de Harry le 13 juin 2023
Dear Seah, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand that the unavailability of the requested smoking room, a struck sink, poor room service, lack of car park availability, small room size and limited elevator operation were all disappointing aspects of your experience.We take your concerns seriously and will address them with the relevant teams to ensure improvements are made. Your satisfaction is important to us and we strive to provide a pleasant and comfortable stay for all our guests.We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.Regards, Harry PurnawirawanOperational Manager
6/10 Satisfaisant
Andy
4 juin 2023
Andy
Séjour de 2 nuits en juin 2023
8/10 Bien
Voyageur vérifié
Voyage en groupe
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Harry le 13 juin 2023
Dear Valued Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a very nice stay at our hotel and enjoyed the convenient location, accessibility to food and the walking distance to Nagoya Hill mall.It's wonderful to know that you found our breakfast fantastic, with plenty of variety to choose from. We strive to provide a delightful dining experience for our guests.We are also pleased to hear that you found our hotel clean and our staff friendly. Providing excellent customer service is a top priority for us and we are glad that our staff made a positive impression on you.Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Regards, Harry Purnawirawan Operational Manager
10/10 Excellent
Zainah
Voyage en couple
26 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zainah
Séjour de 1 nuit en mai 2023
Réponse de Harry le 13 juin 2023
Dear Zainah, Thank you for sharing your feedback with us. We are glad to hear that you found our rooms big, spacious and clean. Providing a comfortable and clean environment is important to us and we are delighted that you had a positive experience in this regard.We appreciate your kind words and we hope that your stay with us exceeded your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.Regards, Harry PurnawirawanOperational Manager
8/10 Bien
Cerina
Voyage en groupe
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cerina
Séjour de 1 nuit en mai 2023
Réponse de Harry le 13 juin 2023
Dear Cerina, Thank you for sharing your feedback with us. We are pleased to hear that your stays with us have been comfortable and that you found our hotel clean and relatively new.We understand that the absence of a gym and pool can be a drawback for some guests. While we do not currently have these facilities, we appreciate your understanding and will take your feedback into consideration as we continually assess and enhance our offerings.Thank you for choosing our hotel and we look forward to welcoming you back for another pleasant experience in the future.Regards, Harry PurnawirawanOperational Manager
8/10 Bien
Valent
Voyage en couple
4 mai 2023
Les points forts : Personnel et service et équipements
Valent
Séjour de 1 nuit en avril 2023
Réponse de Harry le 13 juin 2023
Dear Valent, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel convenient, especially with the availability of massage services, food options and a money changer.We strive to provide our guests with a convenient and enjoyable experience, and it's great to know that we met your expectations in terms of these amenities.Thank you for choosing our hotel and look forward to welcoming you back for another pleasant stay in the future.Regards, Harry Purnawirawan Operational Manager
8/10 Bien
CHAN WAN
2 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHAN WAN
Séjour de 2 nuits en avril 2023
10/10 Excellent
Tintun
19 avr. 2023
Tintun
Séjour de 1 nuit en avril 2023
8/10 Bien
Tze Xuan
Voyage en famille, Voyage en groupe
10 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tze Xuan
Séjour de 2 nuits en avril 2023
10/10 Excellent
patrick
Voyage en famille avec de jeunes enfants, Voyage en famille
9 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patrick
Séjour de 2 nuits en avril 2023
Réponse de Jean Rumampuk le 12 avr. 2023
Dear Patrick,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with our hotel's amenities and facilities.We are glad to know that you found our hotel's driving service to be good, and that you were satisfied with the size of the room, toilet, and shower. We are also pleased that you enjoyed the TV with Netflix and Disney channels, as well as the performance of the air conditioning.We strive to provide our guests with excellent service and facilities to ensure a comfortable stay, and your feedback is greatly appreciated. We hope to continue exceeding your expectations in the future and look forward to welcoming you back to our hotel.If you have any further feedback or requests, please do not hesitate to let us know. Thank you for choosing to stay with us
8/10 Bien
Hock Chye
Voyage en groupe
20 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hock Chye
Séjour de 1 nuit en mars 2023
Réponse de Jean Rumampuk le 12 avr. 2023
Dear Hock Chye,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you have been enjoying your stay so far.We appreciate your suggestion regarding providing free transport for guests to Nagoya Hill Shopping Mall. We will certainly take this into consideration as we continually review and improve our guest services and amenities. Please note that we do offer shuttle services to certain destinations with additional charge, and we will explore the possibility of adding Nagoya Hill Shopping Mall to our shuttle service route in the future.Thank you for sharing your suggestion, as it helps us to better understand our guests' needs and preferences. We are committed to providing the best possible experience for our guests, and we will strive to find ways to enhance our services based on your feedback.If you have any further comments or requests, please feel free to let us know. We are here to make your stay as enjoyable as possible.
10/10 Excellent
Wee Meng
18 mars 2023
Wee Meng
Séjour de 1 nuit en mars 2023
10/10 Excellent
Fadhill
16 mars 2023
Fadhill
Séjour de 2 nuits en mars 2023
6/10 Satisfaisant
Arriany bte
15 mars 2023
Les points forts : Personnel et service
Arriany bte
Séjour de 2 nuits en mars 2023
10/10 Excellent
Chee Seng David
Voyage en famille
10 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chee Seng David
Séjour de 1 nuit en mars 2023
8/10 Bien
Wai Yi
21 févr. 2023
Wai Yi
Séjour de 3 nuits en février 2023
8/10 Bien
Emmanuel
6 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 1 nuit en février 2023
Réponse de Harry Purnawirawan le 16 févr. 2023
Dear Emmanuel,We want to thank you for your feedback. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. For the water heater, we fix it accordingly and keep doing regular maintenance to avoid the same problems happening again in the future.We are pleased we were able to make things better and I hope we see you again soon.Regards,Aston Nagoya City Hotel Management
10/10 Excellent
NATHAN
Voyage en famille
29 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NATHAN
Séjour de 1 nuit en janvier 2023