Extérieur
Vérifier la disponibilité

Avis sur Royal St. Kitts Hotel

4 out of 5
Royal St. Kitts Hotel
406 Zenway Blvd, Frigate Bay, Basseterre, St. Kitts

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 210 avis sur 371." "
Note des voyageurs de 8 (Bien), d’après 120 avis sur 371." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 371." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 371." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 371." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

aklil

Les points faibles : Propreté et personnel et service
The room was not in good shape, sofa bed mattress impossible to sleep on it , you could each wire. No curtains in one of the room, so the sunlight came in at 6 am. Staff not helpful, because when we open the sofa bed, the sheet from previous customers weee still there so we called reception and they gave us a big bag of bed linen to make the bed ourselves. Not professional at all. I would not recommend this hotel
Séjour de 1 nuit en février 2024
Réponse de Management le 11 mars 2024
We apologize for your experience. We will aim to do better next time.

10/10 Excellent

Gérard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hôtel situé à Frigate Bay, soit à environ 6 km de Basseterre et 6 km de l’aéroport. Belle chambre spacieuse avec cuisinette, supermarché et pharmacie à proximité. Rapport qualité/prix excellent. Personnel avenant. Recommandé!
Séjour de 2 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

8/10 Bien

Julien Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel 4 étoiles
Bon établissement tout confort avec 2 piscines et salle de fitness, mais sans grand charme architectural. a 2 pas de quelques restaurants, supermarché, de la plage et station de taxis. 15 Minutes du centre ville Personnel très courtois, hôtel propre et entretenu a l’habitude des resorts américains.
Séjour de 3 nuits en juin 2019
Réponse de Darren le 1 juil. 2019
Thank you for your feedback, we appreciate your comments. We look forward to hosting you again in the future.

10/10 Excellent

Soraya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, accommodating staff and security
Séjour de 7 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for choosing the Royal St. Kitts Hotel as your destination vacation. We appreciate and thank you your feedback.

8/10 Bien

Boris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Kirk

Nice. Pool adequate. Food really good. Smaller property than Marriott right across the street from it though. 2 bedroom w kitchen was good for us and beds were very comfortable
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for choosing the Royal St. Kitts Hotel for your destination vacation. We thank you and appreciate your feedback.

8/10 Bien

Rich, Monument

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good pool area, nice people
Séjour de 3 nuits en avril 2024

10/10 Excellent

Euklin

Séjour de 4 nuits en avril 2024

10/10 Excellent

Kiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a good stay, I would recommend this hotel.
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for choosing the Royal St. Kitts Hotel. We appreciate and thank you for your feedback.

10/10 Excellent

Aime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We’ve stayed at the Marriott several times and this place is simply better. The included kitchens helped us avoid nonessential meals in restaurants. Grocery store and pharmacy right there. Incredible staff. The property is slightly aged but whatever. We come to St Kitts once a year and this is our new go-to. We’re very pleased.
Séjour de 9 nuits en mars 2024

8/10 Bien

Maxine

Séjour de 1 nuit en mars 2024

8/10 Bien

Ray

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very very good property, great staff, great location we used the beach at Marriott which was across the road. One suggestion is to put frosted glass at the bathroom windows that face the corridor on the #500 room block where we stayed
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Mavis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are small.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Charlie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms!
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Gleshara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed here a couple times before and it was amazing but for this stay it was terrible first thing was the front room table as we set our bags on it .. started moving second thing was the refrigerator was we put something on one the selves another one fell down .. and half the lights in the rooms and front rooms were not working.. next thing .. the room like I stayed inside other rooms where I had access to use Netflix or my Disney channel not of the 3 tv’s were smart .. Both rooms were good but for one of the rooms the bed couldn’t even fit an over sized person and the pull out bed in the living room kept dropping down… Inside the small bedroom there was no certain so throughout the night all that could have been done is to cover your head from the reflection of the lights outside the room which was very annoying..
Séjour de 1 nuit en mars 2024

10/10 Excellent

CHRISTINE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent restaurant on property, close to shopping & other restaurants. Friendly, accommodating staff & clean comfortable room!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Krista

Séjour de 2 nuits en mars 2024

2/10 Horrible

Rafael E

Séjour de 2 nuits en mars 2024

8/10 Bien

Kevin, Hampton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is a short trip from the airport. The rooms were very clean and the hotel staff was great. There's a supermarket right outside the hotel which is great, because the rooms all have stoves in them. Transportation is also easy to obtain from the lobby. The restaurants kitchen shuts down somewhat early which is the only negative and it's a small one at that.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Johnny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What an amazing trip and experience we had. The location was perfect for dining, grocery shopping and even just a morning walk. The staff was great and friendly. The pools were great. Even had live music on Friday night. The gym had a great amount of workout equipment. Wish we had more days to explore everything.
Séjour de 5 nuits en mars 2024

4/10 Médiocre

Mary

Voyage en groupe
Séjour de 1 nuit en mars 2024
Réponse de Management le 11 mars 2024
Hi MaryWe are sorry to receive such a low rating, can you elaborate on your stay for us?

6/10 Satisfaisant

john

Voyage en couple
Les points forts : Propreté et personnel et service
We had Keurig in rm however they ran out of coffee and local grocery store there didn't sell any. On site restraunt charged us almost $5.00 for a 8oz cup with no refills. The sliding glass door was covered in a film and you really could not see out side through it. The staff were very nice and friendly. They only had a band on Friday so weekends were spent across the street at the Marriott. No beach access and BRING BUG SPRAY they sit by a body of water that is over run with Mosquitoes.
Séjour de 6 nuits en février 2024
Réponse de Management le 11 mars 2024
Hi JohnSorry for the inconvenience we have since had our coffee supply replenished.

8/10 Bien

Michelle

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Suspicious card problem
The front desk didn’t run my card correctly and we ended up using a card we didn’t want to use after she said she ran 3 cards. We called banks and she never ran any of the cards, just said she ran them and that they were declined. The screen door was broken so the room was full of mosquitoes when we used the patio in the evening. The room was clean. The room design was nice. The patio view was nice.
Séjour de 3 nuits en février 2024
Réponse de Management le 11 mars 2024
We apologize for the card issues. Our system uses a third party authenticator which was causing some issues for our Property Management System. This has since been rectified.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All conveniences close to the resort. Restaurants on the property and across the street at the Marriott. Nice pool - very quiet. Great place to watch the 2024 Super Bowl on the Big Screen!
Séjour de 11 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Kelley

Nice night
Séjour de 1 nuit en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shermain was very helpful and friendly at the check in. The pool over on the side of the resort where we stayed was nice and quiet. The hotel is conveniently located near many restaurants. Also there is a small supermarket in front.
Séjour de 2 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Edgardo

Séjour de 7 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

2/10 Horrible

Shabbir

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lack of water. Water to the room shut off in the evening. No water to brush teeth or flush toilet. They have serious water supply issues.
Réponse de Management le 11 mars 2024
Sorry for the inconvenience of the water situation.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it!
I really enjoyed my stay at the Royal St Kitts! My room was beautiful, staff were excellent, grounds were beautiful and the location is great.
Séjour de 3 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Albert, Columbus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice place to stay.
Séjour de 6 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Camal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALL OF THE ABOVE
Séjour de 4 nuits en février 2024
Réponse de Management le 11 mars 2024
Thank you for your review

8/10 Bien

Vitaliy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very quiet resort with 2 pools and good dining options. The closest beach is located on Mariott hotel property and it is about 10min walk. If you are not good swimmer then this beach may not work for you because of waves. It is better to rent car if you plan to stay in this hotel and explore St Kitts and Nevis. Rooms that are declared as luxury in description don't look luxury at all but have everything what you need.
Séjour de 7 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

6/10 Satisfaisant

Ian

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staffing at times was nowhere to be seen. Had to haul our cases to our room by ourselves on arrival, no porter to help. Apart from one lady on the desk this vast space was empty of staff. Hardly any patrons on site only local students. Where is everybody for such a historically good hotel ? The decked area by the little lake was closed allegedy for deep cleaning but no-one cleaning in 2 weeks. Just an excuse for lack of staff. Hardly anyone in the Splash bar/restaurant. What is going on there ?
Séjour de 1 nuit en janvier 2024

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel.
Séjour de 4 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Ivelis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and great room
Séjour de 2 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en décembre 2023
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Olanike

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the stay very much and most especially the staff and service.
Séjour de 4 nuits en janvier 2024
Réponse de Management le 11 mars 2024
Thank you for your review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Norman, Arlington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Price to stay here is WAY to expencive for what it is..There are no views form your rooms and few views from anywhere on this property..Our room was clean and comfortable but so is a Motel 6 with almost comparable rooms...Quoted prices on Expedia we're not honoured at property 64.00 to 150.00us Expedia advertising when actual is 260.00us Don't stay here..Stay right near by for way less and come here for breakfast of dinner, but a night here is not worth the money trust me.
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Dwayne

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en décembre 2023

10/10 Excellent

Laura, Bronx

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel and staff room was perfect for needs will return
Séjour de 7 nuits en décembre 2023

8/10 Bien

Melanie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
an amazing hotel with great staff

8/10 Bien

tASHA

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We stayed at the Royal St. Kitts 2 nights in December. We arrived about 2:20p and check-in was 3p. We were told our room wasn’t ready and we needed to wait. I ventured off to find an outside bar after waiting about 15m. It would have been nice to be directed to it while we waited. We were checked in a little before 3p and the staff was very pleasant. Our room was upstairs and we were offered assistance with our back but after waiting we elected to take the bags our self. The room Is spacious, has an outside balcony, great storage etc. The room was mostly clean. The floors and rugs had dog hair and had not been swept or cleaned thoroughly. We only stayed two nights so we didn’t have our room cleaned. The last day we worked out at their fantastic gym. It was pretty clean with a lot of equipment. We asked for towels about 9a. They never came before we checked out at noon. We also swam before checkout but no towels. We left with no towel after about a hour. The lobby was beautiful. Pool area and live music were great. Bartender by the pool didn’t seem to know bartending much but he listened if you walked him through a drink. Staff was pleasant. Oh, and the security is kind of awkward. The just stand around corners and don’t say much. I’ve never seen security that tight at a hotel. Hotel was walkable to several restaurants. Coconut Grove is amazing!!!! Casino is across the street at the Marriott and several other restaurants. Bottom line: I would stay again and recommend.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Illiana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay.
We had a wonderful stay the staff accommodations, as well as the environment was very very nice. The place was well kept all the amenities were great. We had a wonderful time.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Jacqueline

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Georgiy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
The hotel has spacious rooms with comfy bed.There is the ship near hotel and few restaurants. The beach Caribbean side can be reach by 15 mins walk.
Séjour de 2 nuits en décembre 2023