Cher client,Merci beaucoup pour vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux en français, ainsi que les conseils pour vos voyages. Nous sommes désolés d'apprendre que la chambre n'était pas aussi bien insonorisée que prévu, mais nous sommes heureux que vous ayez trouvé l'emplacement pratique près de la gare et à côté d'un petit Coop.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

Dear Mr Mbeck MomendengThank you for your feedback about your stay at the GAIA Hotel.However, your review is incomprehensible and absolutely unacceptable. As you know, the ring was not stolen by an employee.We reject this statement and are happy to back it up with our documentation. As you and we also know, you had an unannounced visit to the hotel, we don't want to go into that further.We ask you to remove the review and wish you all the best on your journey.

Cher DanielMerci pour votre retour précieux concernant votre séjour à l'hôtel GAIA. Nous sommes ravis d'apprendre que notre personnel de réception vous a accueilli chaleureusement et a pu répondre à vos besoins en français, contribuant ainsi à rendre votre séjour agréable. Nous prenons en compte vos commentaires concernant les oreillers et nous ferons tout notre possible pour améliorer ce point.Nous sommes également heureux d'apprendre que vous avez apprécié notre petit-déjeuner varié et délicieux, ainsi que la proximité de la gare CFF et des transports publics de Bâle, facilitant ainsi votre voyage en train.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel à l'avenir. Votre satisfaction est notre priorité, et nous nous efforcerons de rendre votre prochain séjour encore plus agréable.Merci pour votre retour, et à bientôt chez nous.Cordialement,

Lieber JakobVielen Dank für Ihre positive Bewertung des GAIA Hotel in Basel. Wir freuen uns, wenn Sie bald wieder bei uns auf Besuch sind.

Thank you!

Dear Terence, Thank you very much for sharing your good experience at our GAIA hotel. With great pleasure we will share your wonderful compliments with the entire team as they are our best motivation to provide a personal and attentive service each day We would be very happy to welcome you again in our hotel. Best regards, Your GAIA Hotel team

Thank you very much!

Dear JudyThank you for your visit and thank you for your feedback.. It's also great that you praised our organic breakfast. That makes us very happy.Kind regards Andrea and the GAIA Team

Dear IrwinThank you for your visit and thank you for your feedback, which of course pleases us. We also find it annoying that there are sometimes people hanging around the station who look a bit dirty. But the Basel government is on the case, but even their hands are tied. Kind regardsAndrea and the GAIA Team

Dear Marina Thank you for your kind words and thank you for your visit, which has pleased us. We are particularly pleased you mentioned the employees who do a great job here, whether front office staff, breakfast ladies or our housekeeping staff.Have a great day and best wishes from Basel

Dear Marie Thank you for sharing your experience! We're delighted to hear that you appreciated the hotel's beautiful decor, comfort, and convenient location near the train station. It's great to know that our staff was helpful and that you enjoyed the plentiful and well-maintained breakfast buffet. We look forward to welcoming you back in the future!

Dear RachelThank you for your positive review! We're thrilled to hear that you found the hotel to your liking and enjoyed the complimentary breakfast. We appreciate your feedback about the curtains; it's valuable as we strive to improve every guest's experience. It's great to know that the included bus pass and discounts at local museums and the zoo enhanced your visit to Basel. We look forward to welcoming you back on your next trip!

Dear AnnaWe are delighted that you have such positive memories of the reception. We attach great importance to the competent care of our guests and hope to provide you with the best possible advice. We hope to welcome you again soon as our guests.

Dear LisaWe are sorry, were the noises at the station noticeable for you. We do our best to offer a comfortable overnight stay despite the central location. We are pleased to note that you enjoyed the hotel as a whole. We look forward to welcoming you again. The GAIA Hotel

Lieber JoeDanke vielmals für die tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns wenn Sie bald wieder unseren Gast sein werden.

Dear WilliamThank you so much for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently enjoy your stays at our hotel. It's wonderful to know that you find our staff friendly and our breakfast truly amazing. We're also delighted that you appreciate the cleanliness and amenities of our rooms, including the well-appointed shower room and toilet.Your kind words mean a lot to us, and we're grateful for your ongoing support. We look forward to welcoming you back for your 10th visit and many more enjoyable stays in the future!Warm regards,

Dear Susan,Thank you for your wonderful review! We're delighted to hear that our hotel's location was convenient for your arrival at EuroAirport and for onward travel from the SBB station to other Swiss destinations. It's great to know that you found our reception team friendly and our rooms clean and well-appointed.We're especially pleased that you enjoyed our excellent breakfast offerings. We strive to provide a satisfying start to the day for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,

Dear MelonieThank you for your review! We're delighted to hear that you found our hotel to be clean, with excellent service and a great location. Providing a comfortable and convenient stay for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future!

Dear MarkusThank you for your feedback! We're glad to hear that you had an excellent experience at our hotel and appreciated its intimacy and proximity to the train station. We strive to provide a comfortable and convenient stay for all our guests.

Dear SusanThank you for your kind words! We're pleased to hear that you appreciated our recent refurbishment, and we take pride in maintaining a clean and well-presented environment for our guests. Our staff strives to provide a friendly and welcoming atmosphere, so we're glad to hear that you found them to be friendly.We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back again soon!

Dear JanetThank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our convenient location near the train station and close proximity to the old city make exploring Basel easy and enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future!

Guten Tag Herr RossVielen Dank für Ihre tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns sehr, Sie wieder als unseren Gast zu begrüssen und wünschen Ihnen bis dahin eine gute Zeit.

Dear PatriciaThank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at Gaia Hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness, professionalism, and proactive approach. We take great pride in providing exceptional service to our guests.We're delighted that you enjoyed our breakfast offerings, with a wide variety of options including organic and dairy-free choices. It's also gratifying to hear that you found our hotel to be spotlessly clean, with attractive public rooms and well-appointed amenities.We're glad you appreciated the spacious and modern room, comfortable bedding, excellent climate control, and lovely bathroom. The complimentary beverages in the fridge and the tea/coffee making amenities are just some of the ways we strive to enhance our guests' experience.We're pleased that you enjoyed the sauna, and we're glad you found our hotel to be amazing value, especially when combined with the Basel pass.Thank you for your recommendation, and we look forward to welcoming you back again soon!

Guten Tag KaoriVielen Danke für Ihre tolle Bewertung. Wir freuen uns als ganzes Team, dass Sie die Zeit bei uns in bester Erinnerung haben. Bis bald, wieder im GAIA Hotel

Guten Tag KaderVielen Dank für ihre Bewertung vom GAIA Hotel. Es freut uns, dass Sie die Zeit bei uns in bester Erinnerung haben und wir Ihnen einen passenden Service bieten konnten.