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Avis sur Holiday Inn Baoji Central, an IHG Hotel

3.5 out of 5
Holiday Inn Baoji Central, an IHG Hotel
No. 8 Xingzheng Avenue, Baoji, Shaanxi

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 2 avis sur 4." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 4." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 4." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 4." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 4." "

8,0/10

Propreté

7,6/10

Personnel et service

9,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

ZHENDONG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff
Good location in the Hi-Tech Zone. Room size is big and good service. Staffs are friendly.
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

MIGUEL

Bathroom entrance door construction unfinished. Very limited breakfast for foreign guests. Reception staff with very poor English.
Séjour de 3 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It was my second time checking in this hotel as I've had a wonderful experience first time, but I have to say I'm utterly disappointed this time. The staff at check-in was not helpful at all, I have already fully prepaid for my whole reservation yet I was asked to pay the whole amount plus the deposit again upon check in because the hotel was failed to get the money from Expedia system, and they ask the customer to take the responsibility! Absolutely unacceptable!!!! Furthermore, the room we checked in was extremely hot even with the air conditioning on, it turned out that the AC was actually not working right and it took me an hour to ask them for a solution to change another room for us. I don't know how they managed to train the staff differently cause from the way I was treated at two different times, it's totally two standards. I would think very carefully whether I will take chance to choose Holiday Inn Baoji Central next time there.
Séjour de 1 nuit en juin 2019
Réponse de Fiona le 1 août 2019
Dear Distinguished guest, thank you for your candid comments.We are sorry that your recent stay did not meet your expectations.Please accept our sincerest apologies.We will investigate these issues and promptly share this information with our team in order to make improvements to the service and room air conditioning. We hope to have the opportunity to compensate you for your next visit so that we can provide you with better service.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious with a great view, I'm sure I got updated as there weren't many checking in during those days. The staff at the front dest upon chech-in was very helpful and friendly, tried his best to meet my requests. Room service was prompt and thoughtful, would totally recommend anyone who visiting Baoji, however it isn't very centrally located so probably perfect for those who come with a car.
Séjour de 1 nuit en mai 2019
Réponse de Hotel Management Team le 1 août 2019
Dear Distinguished guest, Thanks very much for your comments, it is our honor to be recognized by you and we are also proud of this. Our hotel is located in the core area of Administration Center of Baoji City, which is very convenient to guests who are on family or business travelling and we believe that you have made a smart decision. Thanks again and we are looking forward to serving you next time!