Chambre « Premier », 1 chambre | Coffres-forts dans les chambres, bureau

Avis sur Somerset Sukhumvit Thonglor Bangkok

4 out of 5
Somerset Sukhumvit Thonglor Bangkok
No 115 Sukhumvit 55, Thonglor, Sukhumvit Road, Klongton Nua, Bangkok

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 526 avis sur 943." "
Note des voyageurs de 8 (Bien), d’après 341 avis sur 943." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 943." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 943." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 943." "

9,2/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jeanine

Séjour de 3 nuits en décembre 2023
Réponse de Suwankamon J. / Guest Service Manager le 29 janv. 2024
Dear K. Jeanine, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

patrick

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en novembre 2022
Réponse de Sujittra I./Guest Service Manager le 16 nov. 2022
Thank you very much for your stay with us at Somerset Sukhumvit Thonglor. We truly appreciate your great feedback. We look forward to welcoming you back soon. Sincerely yours,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seule point faible c’est que le petit déjeuner était inclus seulement la prenière nuit ce qui n’était vraiment pas clairement indiqué lors du booking.
Séjour de 1 nuit en décembre 2019
Réponse de Yoko le 8 janv. 2020
Thank you very much for your stay and Happy New Year from Somerset Sukhumvit Thonglor! We hope you enjoyed staying in Bangkok. And thank you again for your feedback for our further improvement. We look forward to welcoming you back soon. Sincerely yours, Yoko Takechi

8/10 Bien

noname, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel neuf contemporain a prix raisonnable
beau service hotel au design contemporain avec chambre spacieuse et kitchenette . Etat neuf tres appréciable. quartier Thong Lor agreable within short distance from skytrain. staff members kind and very helpfull . reasonable prices and for foodies there is a very good restaurant The face near by ....so, we 'll come back again .

10/10 Excellent

Ken

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
古いホテルですが、綺麗で良かったです。
Séjour de 10 nuits en avril 2024

10/10 Excellent

saddiq

Les points forts : Infrastructures et conditions de l’hébergement
Réponse de Suwankamon / Guest Service Manager le 15 mai 2024
Dear saddiq, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Chikara

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
First of all, the reception at this hotel was very nice. The room was clean and well equipped. Very good cost performance.
Séjour de 1 nuit en mai 2024
Réponse de Suwankamon / Guest Service Manager le 8 mai 2024
Dear Chikara, Thank you for choosing to stay with us at Somerset Sukhumvit Thonglor and it was a pleasure having you. We are delighted to hear you had a comfortable stay and we appreciate the time you took to compliment our colleagues for their dedicated services.We look forward to having another opportunity to welcome you back again. Warm regards,

6/10 Satisfaisant

Hiroshi

Séjour de 5 nuits en avril 2024

10/10 Excellent

ISAMU

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
10年前に居住経験がありますが、その時と同様に行き届いたホスピタリティで素晴らしい宿泊施設だと思います。 是非試して見て下さい。ロケーションも最適です。
Séjour de 3 nuits en avril 2024
Réponse de Yoko le 2 mai 2024
大野様この度もサマセットスクムビットトンローでのご滞在大変有難うございました。また大変良いご感想も頂きましてスタッフにかわりお礼を申し上げます。いつもこちらへ戻ってご滞在頂けており大変嬉しくまた美味しいお菓子などもたくさん頂いてしまい改めてお礼を申し上げます。どうぞ次回も機会がございましたら宜しくお願い致します。スタッフ一同大野様と奥様のお越しをお待ちしております。お礼にて失礼を致します。武智洋子アシスタントレジデンスマネジャー

10/10 Excellent

kazuchika

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
空港及びレストランへのアクセスとも良い。
Séjour de 3 nuits en avril 2024
Réponse de Yoko le 30 avr. 2024
しいはら様いつもサマセットスクムビットトンローでのご滞在大変有難うございます。早速の良いご感想も頂きまして有難うございます。スタッフ一同にかわりお礼を申し上げます。現在内装改装中ですが、ほぼ19階までが終わりました。平均3フロアーは閉めておりますので、今年中には終わるように努めておりますが、皆様にもご迷惑をおかけしていることも多いかと思いますが、どうぞ引き続き宜しくお願い致します。しいはらさまも季節の変わり目どうぞ体調にお気をつけてお過ごし下さいませ。お礼にて失礼を致します。武智洋子アシスタントレジデンスマネジャー

10/10 Excellent

Joseph, San Jose

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Suwankamon / Guest Service Manager le 15 mai 2024
Dear Joseph, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

6/10 Satisfaisant

Yousef

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
no room service.
Séjour de 3 nuits en avril 2024
Réponse de Suwankamon / Guest Service Manager le 18 avr. 2024
Dear Yousef, Thank you for choosing to stay with us and it was a pleasure having you.We appreciate and duly noted your feedback for room service. We also try to finalize our restaurant to re-open sometime mid-year or late in 2024. Once the restaurant re-opens, all-day dining, rooms service, and drinks can be served. Once again, thank you for staying with us.  We look forward to welcoming you again, giving us another opportunity to serve you better. Warm regards,

10/10 Excellent

Peesadej

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
easy check in and out. very clean and classy property
Séjour de 1 nuit en avril 2024
Réponse de Suwankamon / Guest Service Manager le 11 avr. 2024
Dear Peesadej, Thank you for sharing your wonderful stay experience with us! Your valuable feedback is highly appreciated.It is very encouraging for us to know that your stay looked comfortable. Maintaining high standard and comfortable environment for our guests is one of our top priorities. We appreciate your kind words about our cleanliness and style. Your satisfaction is important to us and we are pleased to know that you enjoyed your time with us.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warm regards,

6/10 Satisfaisant

Takashi

Voyage d’affaires
朝食の内容が変わり映えしない
Séjour de 4 nuits en avril 2024
Réponse de Suwankamon / Guest Service Manager le 11 avr. 2024
Dear Takashi san, It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok Thank you for sharing your feedback about your stay experience with us.We try to finalize our restaurant to re-open sometime mid-year or late in 2024. Once the restaurant re-opens, all-day dining, rooms service, and drinks can be served. Until we finalized, we’ll coordinate with the catering service to make sure for quality of breakfast, service, and cleanliness. We try our best to improve some menus as we have been reviewing. We look forward to having another opportunity to welcome you back again. Warm regards,

10/10 Excellent

Man yin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
酒店服務得好,員工有禮貌,附近交通方便亦有很多食店寧靜舒適!
Séjour de 4 nuits en mars 2024
Réponse de Suwankamon / Guest Service Manager le 7 avr. 2024
Dear Man yin, It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok. Thank you for sharing your feedback about your stay experience with us.We are thrilled to hear that you had delightful moment experience and that you found our location to be convenient with restaurants and shops in the vicinity. We appreciate your recognition of our polite staff and will be shared with the team for continuous encouragement.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warm regards,

10/10 Excellent

Mario, New York

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Exceeded my expectations
Séjour de 4 nuits en mars 2024
Réponse de Suwankamon / Guest Service Manager le 7 avr. 2024
Dear Mario, Thank you for choosing to stay with us and it was a pleasure having you.We are happy to have met your expectations in service and quality standards.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warm regards,

10/10 Excellent

Dominique

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Really excellent stay. Both deluxe and executive studios are great; all modern and very clean. Pool is sensational and the gym is good too. What really made a difference though is the staff; they’re second to none. Friendly at all times, bending over backwards to help; it was a pleasure dealing with them. So good, I’m staying another week and I will definitely be back
Séjour de 7 nuits en mars 2024
Réponse de Suwankamon / Guest Service Manager le 29 mars 2024
Dear Khun Dominique, It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok.We are delighted to hear you had several delightful moments during your stay, and were well taken care of by the team. We appreciate your recognition of our staffs and will be shared with the team for continuous encouragement.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We are glad to hear that you will come back to stay with us in the future. Warmest Regards,

10/10 Excellent

Takashi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Suwankamon / Guest Service Manager le 12 avr. 2024
Dear Takashi san, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warm regards,

10/10 Excellent

Peter

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and highly recommended
Séjour de 5 nuits en mars 2024
Réponse de Suwankamon / Guest Service Manager le 19 mars 2024
Dear Peter, Thank you for choosing to stay with us and it was a pleasure having you.We truly appreciate for your recommendation of our hotel to others, it means a lot to us. All of us here look forward to welcoming you back on your next trip to Somerset Sukhumvit Thonglor Bangkok!Warmest Regards,

10/10 Excellent

Hakaru

Les points forts : Propreté et infrastructures et conditions de l’hébergement
空港からタクシーに乗ってホテルに向かいましたが、このドライバーが乱暴な運転でした。ホテルに着いてドライバーにドライブテクニックが悪いと伝えると、 彼と揉めました。そこにホテルのドアマンかな?間に入ってくれて収まりました。とても良い対応でした...助かりました。 想像していた以上に綺麗で清潔感がありました。 各スタッフもとても良い感じでした。 欲を言うと朝の朝食の種類が若干少ないかなぁ。 次回にもこのホテルを利用する予定です。 スタッフの皆さん、ありがとうございました。
Séjour de 8 nuits en mars 2024
Réponse de Yoko le 17 mars 2024
水野様サマセットスクムビットトンローでのご滞在大変有難うございました。早速のご感想も頂きましてお礼を申し上げます。タクシーに関してはまだかなりのチャレンジがございますので、この点が少しでも近い将来に良くなるように私の祈っております。またスタッフのコメントも有難うございます。タクシーの際はこちらのベルがお手伝いできたようで良かったです。彼からもさきほどタクシーの件の様子を聞きました。水野様のお部屋はこちらの内装改装が終わっていたお部屋です。現在は20階、19階に取り掛かっております。あと10階から19階、ロビーも含めて年内に終わるように努めております。9階のレストランはまだ正式なオペレーター、レストランが決まらずケータリング会社に朝食を頼んでおりますので、皆様にも日中、夕方など、ドリンク等も含めてまだ提供できずにご不便をお掛けしております。朝食のコメントなどはケータリング会社のマネージャーにメニューの件も含めてこちらからも相談、提案をしております。水野様のご感想有難うございます。それでは水野様の次回のお越しをお待ちしております。引き続き宜しくお願い致します。ご挨拶とお礼を兼ねて失礼を致します。武智洋子アシスタントレジデンスマネジャー

10/10 Excellent

Tsutomu

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 7 avr. 2024
Dear Tsutomu san, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Maria, Katy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool have a beautiful view...
Séjour de 4 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 5 mars 2024
Dear K. Maria, Thank you for choosing to stay with us and it was a pleasure having you.We are very happy to hear that you found the view at swimming pool to your liking. We thank you again for your valued patronage and look forward to having a chance to welcome you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Jessica

Les points forts : Propreté et confort de la chambre
Loved this hotel!
This was such a great stay, very clean, nice, wonderful service, staff were very friendly and helpful. The location is also great, very safe and lots of restaurant options everywhere.
Séjour de 2 nuits en février 2024
Réponse de Yoko le 29 févr. 2024
Daer Jessica,Great to hear from you with positive stay experience with warm hearted comments for us! We are very happy to hear from you and we hope you felt at home with us.Thank you again for your stay and we look forward to welcoming you back in the near future!With kind regards,Yoko Takechi, Assistant Residence Manager

8/10 Bien

Takayuki

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
久しぶりに利用しましたが特に変わることなく、普通に過ごせました。 周辺が色々と変わっていてびっくりしました。
Séjour de 1 nuit en février 2024
Réponse de Suwankamon / Guest Service Manager le 28 févr. 2024
Dear Takayuki san,It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok. Thank you for sharing your feedback about your stay experience with us.Now we are under the refurbishment period of guest rooms, and we try to complete all guests’ rooms including the lobby area by the November 2024. We thank you again for your valued patronage and look forward to having a chance to welcome you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Lingtao

Séjour de 1 nuit en février 2024
Réponse de Suwankamon / Guest Service Manager le 28 févr. 2024
Dear Lingtao,Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Gabriella

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Somerset was a wonderful hotel. The staff are all very pleasant, breakfast is very good and getting around is easy and convenient. I would come back. The pool and view is not to be missed.
Séjour de 5 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 28 févr. 2024
Dear K. Gabriella, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate your recognition of our staffs and will be shared with the team for continuous encouragement.We are glad to hear that you will come back to stay with us in the future. All of us here look forward to welcoming you back on your next trip to Somerset Sukhumvit Thonglor Bangkok!Warmest Regards,

10/10 Excellent

Clifford

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 28 févr. 2024
Dear K. Clifford, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

JONGMIN

Les points forts : Propreté et confort de la chambre
최고의 호텔
객실은 아주 깨끗합니다. 좋은 구조와 큰 냉장고! 세탁기 또한 좋습니다. 내 집에 온것 마냥 지냈습니다. 통로 역과 거리가 있지만 셔틀 서비스를 통해 무리없이 활동.
Séjour de 3 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 23 févr. 2024
Dear Khun JONGMIN, Thank you for taking the time to share your stay experience at Somerset Sukhumvit Thonglor Bangkok!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Stefan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms were very spacious,, use of a balcony for us smokers was a bonus. Breakfast was good had an egg station and the normal foray bacon, beans , asian dishes, bread, juices etc... Staff were all very polite and courteous.
Séjour de 1 nuit en février 2024
Réponse de Suwankamon / Guest Service Manager le 23 févr. 2024
Dear Khun Stefan, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Sukhumvit Thonglor Bangkok!Warmest Regards,

8/10 Bien

Nhat

Séjour de 4 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 23 févr. 2024
Dear Khun Nhat, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
交通方便,空間寬敞
這次住了三個晚上,分開兩張訂單,事前溝通後可以連續住三天不用換房間。有洗衣機非常方便!
Séjour de 2 nuits en février 2024
Réponse de Suwankamon / Guest Service Manager le 15 févr. 2024
Dear Anonymous, Thank you for sharing your wonderful stay experience with us! It is very encouraging for us to know that your stay looked comfortable. We are happy to know that you found our location and room to your liking. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Hsinchieh

Voyage en famille
Les points forts : Propreté et confort de la chambre
寬敞舒適的房間
我們住兩個臥室的公寓式房間,空間寬敞。廚房裡裡各種餐具很齊全,有洗衣機和烘衣機非常方便。離BTS站走路約十分鐘,飯店有接駁車可以坐,但我們沒試過。對面商場裡面有餐廳與高級超市,很方便。
Séjour de 1 nuit en février 2024
Réponse de Suwankamon / Guest Service Manager le 15 févr. 2024
Dear Hsinchieh,Thank you for taking the time to share your stay experience at Somerset Sukhumvit Thonglor Bangkok!It is very encouraging for us to know that you had several delightful moments during your stay.Our shuttle service daily 7am-11pm on request to drop off and pick up at BTS Thonglor station. Our pick up point is at 7-11 in soi Thonglor and the driver can be reached by WhatsApp, Line, and Telephone. Kindly approach Guest Service for further information. We are happy to assist you for your next stay! We look forward to welcoming you again at Somerset Sukhumvit Thonglor.Warm Regards,

10/10 Excellent

RYUCHUNG

Les points forts : Propreté et confort de la chambre
직원분들 아주 친절해요
숙소도 깔끔하고 넓고 직원분들도 정말 친절하게 잘 응대해 주셨어요 다음에 또 방문하겠습니다.
Séjour de 1 nuit en février 2024
Réponse de Suwankamon / Guest Service Manager le 12 févr. 2024
Dear Mr. RYUCHUNG, Thank you for sharing your wonderful stay experience with us! It is very encouraging for us to know that your stay looked comfortable and found our location to be convenient. We appreciate your recognition of our helpful staffs and will be shared with the team for continuous encouragement.We look forward to welcoming you back to Somerset Sukhumvit Thonglor on your next visit.Warmest Regards,

10/10 Excellent

kazuchika

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
全てよかったです。
Séjour de 3 nuits en février 2024
Réponse de Yoko le 7 févr. 2024
しいはら様サマセットスクムビットトンローでのご滞在いつも大変有難うございます。また早速のご感想も頂きました事お礼申し上げます。どうぞ2024年、今後とも宜しくお願い致します。お礼にて失礼を致します。武智洋子・アシスタントレジデンスマネジャー

10/10 Excellent

Fonthong

Les points forts : Propreté et confort de la chambre
Love somerset
Love the hotel and the location , the room was awesome , staff were amazing , top notch service all around
Séjour de 1 nuit en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 7 févr. 2024
Dear K. Fonthong,Thank you for choosing to stay with us at Somerset Sukhumvit Thonglor and it was a pleasure having you. We are delighted to hear you had a comfortable and enjoyable stay, and were well taken care of by the team. All of us here look forward to welcoming you back on your next trip to Somerset Sukhumvit Thonglor Bangkok!Warmest Regards,

8/10 Bien

SHINOBU

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
4泊しました。サービスアパートメントなので日常生活がスムーズでした!
Séjour de 4 nuits en février 2024
Réponse de Suwankamon J. / Guest Service Manager le 7 févr. 2024
Dear SHINOBU san, Thank you for taking the time to share your stay experience at Somerset Sukhumvit Thonglor Bangkok!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Faye

Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 7 févr. 2024
Dear K. Faye, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Ancelika

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 5 févr. 2024
Dear Ancelika,Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Fonthong

Les points forts : Propreté et confort de la chambre
Love somerset
Loveeeeeeeeeee the place
Séjour de 3 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 5 févr. 2024
Dear Khun Fonthong, Thank you for choosing to stay with us and it was a pleasure having you.We are very happy to hear you had an enjoyable stay. We look forward to having another opportunity to welcome you back again. Warmest Regards,

6/10 Satisfaisant

SRISUK

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
The room is quite spacious for the price, but it is a bit old, and it is super difficult to contact hotel staff at late night (after midnight).
Séjour de 2 nuits en février 2024
Réponse de Suwankamon J. / Guest Service Manager le 5 févr. 2024
Dear Khun SRISUK,It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok. Thank you for sharing your feedback about your stay experience with us.Now we are under the refurbishment period of guest rooms, and we try to complete all guests’ rooms including the lobby area by the November 2024. We appreciate and duly noted your feedback for staff service was difficult to reach after midnight. We take our guest experience seriously, and we will certainly take them into account when we review with the respective team members.We thank you again for your valued patronage and look forward to having a chance to welcome you back at Somerset Sukhumvit Thonglor. Warmest Regards,

8/10 Bien

Oliver

Voyage en famille
Les points forts : Propreté et confort de la chambre
Zu dritt haben wir für einige Tage ein executive Studio gebucht. Die Küche hatte eine gute Ausstattung. Das Zimmer ist groß und hat einen hochwertigen, neuen Eindruck hinterlassen. Leider wurde bei uns unter dem Bett sehr lange nicht mehr gereinigt sodass dort immer wieder fremde Haare hervor kamen. Auch nach mehrmaligen darauf hinweisen ist es nicht richtig sauber gemacht worden. Wirklich schade da der Raum sonst wirklich sehr sauber war. Der Pool machte einen sehr neuen Eindruck, wir waren immer alleine im Wasser und hatten immer eine Liege bekommen. Besonders schön ist dass das Wasser nur sehr wenig Chlor enthalten hat. Im Umkreis finden man 7-11 und andere Shops. Kleine Stände mit Essen findet man in der Gegend nicht so oft, dafür umso mehr japanische Restaurants. Für Bangkok Besucher die viel erleben wollen ist die Lage eher suboptimal da es zwar einen kostenlosen Shuttle Service zur BTS vom Hotel gibt, man aber zu allen anderen Spots sehr lange unterwegs ist.
Séjour de 3 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 5 févr. 2024
Dear Mr. Oliver, It was a great pleasure having you stay at Somerset Sukhumvit Thonglor Bangkok. Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. I have noted your observations and suggestions for improvement to the cleanliness. We will certainly take them into account when we review with the respective team members. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. We thank you again for your valued patronage and look forward to having a chance to welcome you back at Somerset Sukhumvit Thonglor. Warmest Regards,

10/10 Excellent

Yuna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 29 janv. 2024
Dear K. Yuna, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

10/10 Excellent

Erika

Séjour de 6 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 29 janv. 2024
Dear K. Erika,Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

8/10 Bien

TAKASHI

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 23 janv. 2024
Dear TAKASHI san, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

8/10 Bien

junko, kotobashi sumidaku

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
アップグレードはしていただいたみたいです。 部屋や廊下がタバコ臭でした。 部屋はまずまず広く、清潔。 朝ごはんも、とってもよかった。 駅までの送迎サービスがあり、助かった。 パソコンも使用できたし、セッティングもしていただけた。
Séjour de 2 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 19 janv. 2024
Dear Junko san, Thank you for sharing your stay experience with us. It is very encouraging for us to know that your stay looked comfortable.We are happy to know that you like our spacious room, breakfast, and shuttle services. We appreciate and duly noted your feedback for the cigarette smell in the hallway as it will help us to improve our services. We look forward to welcoming you again at Somerset Sukhumvit Thonglor. Best Regards,

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Suwankamon J. / Guest Service Manager le 15 janv. 2024
Dear Khun Steve, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again. Warmest Regards,

8/10 Bien

RYOEI

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 8 nuits en décembre 2023
Réponse de Suwankamon J. / Guest Service Manager le 9 janv. 2024
Dear Ryoei san, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again.

8/10 Bien

Miyashige

Les points forts : Propreté et équipements
Séjour de 3 nuits en décembre 2023
Réponse de Suwankamon J. / Guest Service Manager le 9 janv. 2024
Dear Miyashige san, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again.

10/10 Excellent

Seda

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Somerset is a very clean and modern hotel.The rooms are very clean. Staff at the hotel are very kind and friendly. Anytime we had a question they tried to help us at the best possible way. Any time we had a request they responded very quick. The pool and the gym area was very clean and well maintained. Another good thing about this hotel is that there is a supermarket just across the street and a restaurant in front of the hotel. Banks, coffee shop, hairdresser are near by. In the future when we travel to Thailand we're definitely coming to Somerset. Loved our stay.
Séjour de 15 nuits en décembre 2023
Réponse de Suwankamon J. / Guest Service Manager le 9 janv. 2024
Dear Khun Markis, Thank you for taking the time to share your wonderful stay experience at Somerset Sukhumvit Thonglor Bangkok!It is very encouraging for us to know that you had several delightful moments during your stay and found our locations to your convenient. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Sukhumvit Thonglor for your next trip.

8/10 Bien

DongMin

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Suwankamon J. / Guest Service Manager le 9 janv. 2024
Dear Khun DongMin, Thank you very much for taking the time to give us a positive score! We look forward to having another opportunity to welcome you back again.