Avis sur Novotel Bangkok Suvarnabhumi Airport Hotel
Novotel Bangkok Suvarnabhumi Airport Hotel
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan
Avis
8,6
Excellent
8,6/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
2 mars 2024
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Winai le 27 mars 2024
Dear Patrick, Thank you for sharing your feedback with us. We appreciate your comments regarding the need for improvements. At Novotel Bangkok Suvarnabhumi Airport, we constantly strive to enhance our facilities. Your input about the hotel being a bit old is duly noted, and we will continue our efforts to ensure a pleasant stay for all our guests. We hope to welcome you back in the future. Best regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Olivier
Voyage en groupe
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best hotel near Bkk hotel
Olivier
Séjour de 1 nuit en janvier 2024
Réponse de Winai le 21 janv. 2024
Dear Olivier,Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay. We are delighted to hear that you enjoyed your stay with us and found our rooms to be nice and quiet. It's also great to know that you had a wonderful experience at our bar with a smoking lounge.We appreciate your positive feedback and hope to welcome you back soon.Best regards,Winai MoonsriGuest Experience Manager
4/10 Médiocre
Nadia
Voyage en famille
13 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 1 nuit en décembre 2023
Réponse de Winai le 18 déc. 2023
Dear Nadia,Thank you for your kind compliment on our location, the shuttle service and the staff attentiveness. At Novotel we are offering the 24hours stay policy, where you can stay in the room for 24 hours after check in. The offer is suitable for guest who need to stay and wait for the late flight. We also allowed guest to check in at any time of the day. You would not get this offer from the hotels downtown unless you pay for the early check in to get the room. With the proximate distance to the airport and the shuttle service we are providing. I hope you would consider choosing us again on your future transit at BKK airport. Merry Christmas and Happy holidays to you.Sincerely,Winai MoonsriGuest Experience Manager
6/10 Satisfaisant
VINCENT
19 nov. 2023
VINCENT
Séjour de 1 nuit en novembre 2023
Réponse de Winai le 24 nov. 2023
Dear Vincent,Thank you for staying with us and for your kind review. We hope to welcome you back again.Regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
Olivier
Voyage en groupe
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel near Bkk airport
Olivier
Séjour de 1 nuit en septembre 2023
Réponse de Winai le 24 sept. 2023
Dear Olivier,Thank you for your kind support and compliments on room.1321. I'm glad that you had a great sleep before catching the next flight home. The comment on the service at the restaurant had been passed on to the team for further investigation and improvement to be made. I do apologize for any disappointment you may have during your visit. See you again soon!Regards,Winai MoonsriGuest Experience Manager
8/10 Bien
RACHID
Voyage en famille
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RACHID
Séjour de 2 nuits en septembre 2023
Réponse de Winai le 20 sept. 2023
Dear Rachid,Thank you for your kind compliment on our hotel and most importantly, your kind words on our attentive team members. I'm looking forward to your visit again in the near future.Regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
josé
18 août 2023
josé
Séjour de 1 nuit en août 2023
Réponse de Winai le 22 août 2023
Dear Jose,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
François, Pincourt
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
François
Séjour de 1 nuit en août 2023
Réponse de Blue le 15 août 2023
Dear Francois,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
10/10 Excellent
Philippe
Voyage en couple
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philippe
Séjour de 1 nuit en août 2023
Réponse de Blue le 10 août 2023
Dear Philippe,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
Frédéric
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frédéric
Séjour de 1 nuit en juin 2023
Réponse de Blue le 26 juin 2023
Dear Frederic,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
Alain
26 avr. 2023
Alain
Séjour de 1 nuit en avril 2023
Réponse de Blue le 17 mai 2023
Dear Alain,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
Denier
Voyage en couple
15 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Denier
Séjour de 1 nuit en avril 2023
Réponse de Blue le 18 avr. 2023
Dear Denier,We would like to thank you for the valuable feedback on your recent stay at our hotel. Please accept our sincerest apologies as we did not meet your expectations.We try to ensure that our guests enjoy each and every stay with us. As such, we wish to inform you that we will coordinate your concerns raised with the respective department heads to look into the areas where we have fallen short for improvements.We certainly hope that you would accord us with another opportunity to serve your better.Kind regards,Mongkol Somprasong
8/10 Bien
Jean-Marc
24 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Marc
Séjour de 1 nuit en mars 2023
Réponse de Blue le 24 mars 2023
Dear Jean-Marc,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
10/10 Excellent
virgile, Pau
Voyage en couple
12 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
virgile
Séjour de 1 nuit en mars 2023
Réponse de Blue le 13 mars 2023
Dear Virgile,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
Antoine
11 mars 2023
Antoine
Séjour de 1 nuit en mars 2023
Réponse de Blue le 13 mars 2023
Dear Antoine,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
romain
9 mars 2023
romain
Séjour de 1 nuit en mars 2023
Réponse de Blue le 10 mars 2023
Dear Romain,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
10/10 Excellent
Olivier
Voyage en groupe
12 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel near the airport
Olivier
Séjour de 1 nuit en janvier 2023
Réponse de Blue le 18 janv. 2023
Dear Olivier,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
10/10 Excellent
DANIEL, BRAS PANON
29 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DANIEL
Séjour de 1 nuit en décembre 2022
Réponse de Blue le 18 janv. 2023
Dear Daniel,Thank you for sparing your time to share your experience with us. I am glad to hear that you enjoyed your stay here and that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon.Sincerely,Mongkol Somprasong
8/10 Bien
VERONIQUE
30 oct. 2022
VERONIQUE
Séjour de 2 nuits en octobre 2022
10/10 Excellent
Isabelle
28 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 1 nuit en octobre 2022
8/10 Bien
Melanie
Voyage en famille
29 sept. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Melanie
Séjour de 1 nuit en septembre 2022
6/10 Satisfaisant
Laurenne
Voyage d’affaires
21 sept. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Laurenne
Séjour de 1 nuit en septembre 2022
8/10 Bien
PASCAL
30 août 2022
PASCAL
Séjour de 1 nuit en août 2022
10/10 Excellent
Caroline
Voyage en famille
28 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très classe
Caroline
Séjour de 1 nuit en août 2022
4/10 Médiocre
Thibaut
Voyage en famille
13 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Thibaut
Séjour de 1 nuit en août 2022
8/10 Bien
gilles
Voyage d’affaires
24 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un choix de qualité très pratique
gilles
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Pierre
5 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pierre
Séjour de 1 nuit en juillet 2022
Réponse de Winai le 13 juil. 2022
Dear Pierre,
Thank you for your kind review on our location. We hope to welcome you back again.
Regards,
Winai
6/10 Satisfaisant
Benjamin
23 mai 2022
Benjamin
Séjour de 1 nuit en mai 2022
6/10 Satisfaisant
SANDRINE
Voyage en famille
8 mai 2022
Les points forts : Propreté
SANDRINE
Séjour de 1 nuit en mai 2022
10/10 Excellent
Emanuele
7 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emanuele
Séjour de 1 nuit en mai 2022
10/10 Excellent
Sandrine
Voyage en famille
19 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandrine
Séjour de 2 nuits en décembre 2021
10/10 Excellent
Sandra, Fremont
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mai 2024
10/10 Excellent
Janyakorn
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janyakorn
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Khun Janyakorn, Thank you for your positive feedback! We are delighted to hear that you found everything to your liking during your stay with us. Your satisfaction is our top priority, and we are thrilled that we could meet your expectations. We look forward to welcoming you back to Novotel Bangkok Suvarnabhumi Airport. Warm regards, Winai MoonsriGuest Experience Manager
8/10 Bien
Janyakorn
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janyakorn
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Khun Janyakorn,Thank you for your positive review! We are delighted to hear that our 24-hour check-in service was convenient for your early morning or late-night flights. At Novotel Bangkok Suvarnabhumi Airport, we aim to provide seamless experiences for all our guests. We appreciate your feedback and look forward to welcoming you again.Best regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
Stephen
Voyage d’affaires
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Stephen, Thank you for choosing to stay with us at Novotel Bangkok Suvarnabhumi Airport. We are delighted to hear that you enjoyed the pleasant service from our staff and the outstanding food choices. Our convenient location near the airport ensures easy access with frequent departures every 10 minutes. We look forward to welcoming you back on your next visit. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Martha Alicia Rios
Voyage en famille
12 mai 2024
Martha Alicia Rios
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Martha Alicia Rios, Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed our convenient location near the airport and our shuttle service. At Novotel Bangkok Suvarnabhumi Airport, we take pride in our exceptional staff, delicious food, and complimentary luggage storage service. Your kind words motivate us to continue providing outstanding service. We look forward to welcoming you back soon! Warm regards, Winai MoonsriGuest Experience Manager
2/10 Horrible
sunny
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
sunny
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Sunny,We are truly sorry to hear about your disappointing experience during your recent stay at Novotel Bangkok Suvarnabhumi Airport. We deeply regret that your expectations were not met, and we sincerely apologize for any inconvenience caused. At Novotel, we strive to provide a comfortable and pleasant stay for all our guests, and it is disheartening to learn that we fell short in your case. Your feedback regarding the condition of the room, including the issues with the shower, bathroom floor, outlets, phone, and towels, has been duly noted. We understand the importance of a well-maintained and fully functional room to ensure a restful stay for our guests. Please be assured that we have shared your comments with the relevant teams to address these issues promptly and to prevent any recurrence in the future. We value your feedback as it helps us identify areas that need improvement. We sincerely apologize for the inconvenience you experienced and we would like to assure you that your concerns are being taken seriously. Should you consider giving us another opportunity to host you in the future, we will do our utmost to ensure a much-improved experience that aligns with our high standards of hospitality. Thank you for bringing these matters to our attention. Warm regards, Winai MoonsriGuest Experience Manager
8/10 Bien
Haruo
Voyage d’affaires
12 mai 2024
Les points faibles : Personnel et service
Haruo
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Haruo, We sincerely apologize for the inconvenience you experienced during check-in. At Novotel Bangkok Suvarnabhumi Airport, we strive to provide efficient and attentive service to all our guests. Rest assured; we will address this matter with our team to ensure a more streamlined check-in process in the future. Thank you for bringing this to our attention. We hope to welcome you back for a smoother and more pleasant stay. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Jeroen
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeroen
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Jeroen, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay. We are delighted to hear that you found our hotel excellent for a relaxing stopover before your next destination. Our prime location near the airport makes us a convenient choice for travelers like you. We look forward to welcoming you back for another pleasant stay. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Colin
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colin
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Colin,We are delighted to hear that you found our hotel very convenient to the airport. Providing easy access to travelers is one of our top priorities at Novotel Bangkok Suvarnabhumi Airport. We appreciate your positive feedback and look forward to welcoming you back in the future.Warm regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
Jeroen
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Jeroen
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Jeroen, Thank you for your positive review! We are delighted to hear that you found our hotel an excellent place to relax, with a good-sized pool, great restaurants, and an outstanding fitness center. We aim to provide top-notch facilities for our guests' comfort and satisfaction. We look forward to welcoming you back for another rejuvenating stay. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Myron
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Myron
Séjour de 1 nuit en mai 2024
Réponse de Winai le 15 mai 2024
Dear Myron, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at Novotel Bangkok Suvarnabhumi Airport. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Ann
Voyage en famille, Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en mai 2024
Réponse de Winai le 10 mai 2024
Dear Ann, Thank you for your positive review! We are delighted to hear that you enjoyed our free shuttle service to and from the airport, as well as our excellent facilities including the large swimming pool and dining options. Our staff takes pride in providing attentive service to all our guests. We look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport. Best regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Joseph Victor
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph Victor
Séjour de 1 nuit en mai 2024
Réponse de Winai le 9 mai 2024
Dear Joseph Victor, Thank you for sharing your positive feedback with us. We are delighted to hear that you were impressed with the speed and efficiency of our airport transfer service. Ensuring a seamless and prompt experience for our guests is a top priority for us. We appreciate your kind words about our professional staff and the ease of finding our hotel desk at the airport. We look forward to welcoming you back in the future. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Lydia
6 mai 2024
Les points forts : Propreté
Lydia
Séjour de 1 nuit en mai 2024
Réponse de Winai le 9 mai 2024
Dear Lidia,Thank you for your generous score.Regards,Winai MoonsriGuest Experience Manager
8/10 Bien
YOSHINORI
Voyage d’affaires
4 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
YOSHINORI
Séjour de 1 nuit en mai 2024
Réponse de Winai le 9 mai 2024
Dear YOSHINORI,Thank you for your positive review. We are delighted to hear that Novotel Bangkok Suvarnabhumi Airport was the perfect choice for your transit needs. Our hotel is indeed strategically located for travelers like you. We look forward to welcoming you back in the future.Best regards,Winai MoonsriGuest Experience Manager
10/10 Excellent
Thewarit
3 mai 2024
Thewarit
Séjour de 1 nuit en mai 2024
Réponse de Winai le 9 mai 2024
Dear Khun Tenwarit,Thank you for staying with us.Regards,Winai MoonsriGuest Experience Manager
8/10 Bien
Saurabh
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Saurabh
Séjour de 1 nuit en mai 2024
Réponse de Winai le 9 mai 2024
Dear Saurabh, Thank you for your feedback. We appreciate your kind words about our room service, staff, and fantastic location. Your comments about the aging rooms and corridors are duly noted. At Novotel Bangkok Suvarnabhumi Airport, we strive to provide a comfortable stay for all our guests. We hope to welcome you back for another enjoyable experience soon. Best regards, Winai MoonsriGuest Experience Manager
8/10 Bien
Prudence
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prudence
Séjour de 1 nuit en avril 2024
Réponse de Winai le 9 mai 2024
Dear Prudence, Thank you for sharing your experience with us. We are delighted to hear that you found our hotel's proximity to the airport convenient and that you had a comfortable rest in our cozy beds. We strive to provide a relaxing stay for all our guests, and we hope to welcome you back for a longer visit in the future. Warm regards, Winai MoonsriGuest Experience Manager
10/10 Excellent
Dick
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dick
Séjour de 1 nuit en avril 2024
Réponse de Winai le 9 mai 2024
Dear Dick,Thank you for the kind review and we hope to see you again. Regrds,Winai Moonsri