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Avis sur SpringHill Suites by Marriott Arundel Mills BWI Airport

2.5 out of 5
SpringHill Suites by Marriott Arundel Mills BWI Airport
7544 Teague Rd, Hanover, MD

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 459 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1001." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Pedro

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Pas commentaires
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Pedro, il semble que votre séjour n'ait pas été tout à fait à la hauteur de vos attentes. Si vous en avez l'occasion, nous apprécierions recevoir des commentaires plus détaillés pour nous aider à améliorer notre service. Merci.

10/10 Excellent

Line

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien aimé le déjeuner était extra
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Al-Jathiyah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed here four times. This time the pool Experience was horrible. The behavior of the guests in the pool was very unacceptable. And although an adult was present they had no respect for the other families attempting to enjoy the pool and hot tub.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Al-Jathiyah, thank you for your continued stays with us. We're sorry to hear that your recent experience at the pool was not pleasant. We appreciate your feedback and will take it into consideration to ensure a better experience for all guests. We hope your next visit will be more enjoyable.

8/10 Bien

Nathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second, I’m staying at property was better than the first
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Nathan, thank you for choosing Springhill Suites Arundel Mills BWI Airport once again. It is wonderful to hear that you enjoyed your second stay even more than the first. We look forward to welcoming you back soon!

2/10 Horrible

Hee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Messed up the reservation.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Hee, we understand that there were complications with the reservation process. All reservations are significant to us, and it's unfortunate to know yours did not go as planned. We're dedicated to continuously improving our services, and your feedback will certainly be taken into consideration. We genuinely hope you'll give us another opportunity to better serve you in the future.

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was chilly but the hot tub was perfect. The staff were very friendly and breakfast was tasty. Birthday getaway complete thank you
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 mai 2024
Cynthia, we appreciate your kind review about your birthday getaway at Springhill Suites Arundel Mills BWI Airport. It's lovely to hear that you found the hot tub relaxing and our team members friendly. We're also glad that you found the breakfast to your liking. We'll look into the pool temperature to ensure optimal comfort for all our guests. We hope for the opportunity to serve you again, making your future experiences with us even more memorable.

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The newly added parking fee to park during the weekend in an office parking lot that isn't secure or have an attendant or abundant lighting was the only down side to my repeat stay here. Prior to that this was my go to for a place to bring my father and be able to visit family. This area used to be reasonable and far enough away from DC shenanigans but it appears to be on longer. Once you are in the hotel it is great and the staff are very friendly. The pool is consistently operational which was a bonus for my family.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Cynthia, thank you for sharing your valuable insight. Springhill Suites Arundel Mills BWI Airport greatly appreciates your continued loyalty. We regret the changes involving parking haven't sat well with you. However, it's delightful to hear your positive sentiments about the hotel’s ambience and the hospitality of our team members, along with our effortlessly functioning pool. We hope you'll consider staying with us again, allowing us the opportunity to deliver an even more satisfying experience on your next visit.

10/10 Excellent

Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff attentive and hotel clean and modern
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Jerry, it's fantastic to hear that you found our colleagues at Springhill Suites Arundel Mills BWI Airport attentive and our establishment spotless and contemporary. We strive to provide an excellent guest experience and your feedback assures us we're doing a great job. We can't wait to welcome you back for another delightful stay with us.

2/10 Horrible

Jada

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Jada, we regret to hear that your interactions were not as courteous as we aim for. Our team members are generally known for their friendliness. Your feedback is crucial, and we'll use it constructively. It's our hope that you'll give us another opportunity to serve you better.

10/10 Excellent

Markia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Markia, it's fantastic to hear that you had such a pleasant experience at Springhill Suites Arundel Mills BWI Airport. We truly appreciate your feedback and hope to serve you again in the near future. Thank you for choosing us for your lodging needs.

10/10 Excellent

Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable to mall and restaurants. Friendly staff and good breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Jerry, it's wonderful to hear how much you enjoyed your stay at Springhill Suites Arundel Mills BWI Airport. We're especially pleased that our prime location near shopping and dining options made your visit more convenient. Additionally, we're delighted that the breakfast selections lived up to your expectations, and our hospitable team members added a positive touch to your experience. Thank you for choosing us, and we look forward to welcoming you again in the future.

6/10 Satisfaisant

Jaquilla

Voyage en couple
Les points faibles : Propreté
I asked for daily housekeeping and didn't receive it but other than that it was enjoyable. convenient locations
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Jaquilla, thank you for your feedback. It's regrettable that our cleaning service schedule did not meet your expectations, but we're glad to know you enjoyed your stay otherwise. Our location's convenience is indeed a feature our guests appreciate. For future stays, please communicate any specific needs directly to our colleagues, as we are committed to ensuring your experience is as enjoyable as possible. We look forward to serving you again soon.

10/10 Excellent

Betty

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were close to MARYLAND LIVE HAD A WONDERFUL WEEKEND WITH MY FAMILY
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Betty, we're thrilled to hear that you and your family had a wonderful weekend at Springhill Suites Arundel Mills BWI Airport. We are indeed located conveniently close to Maryland Live, perfect for a fun-filled stay. We look forward to hosting more memorable moments for you and your family in the future.

10/10 Excellent

Danean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk receptionist was very professional
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Danean, thank you for sharing your experience at Springhill Suites Arundel Mills BWI Airport. We're delighted to hear about your positive encounter with our front desk colleague. It's their professionalism that truly echoes our commitment to excellent service. We look forward to welcoming you back in the future.

10/10 Excellent

Kingsley

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Kingsley, we're gratefully delighted you had a noteworthy stay at Springhill Suites Arundel Mills BWI Airport. We'd love to accommodate you again during your next visit. Safe travels until then!

8/10 Bien

Diana

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only downside was the room coffee was terrible. Otherwise this was a great hotel.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Diana, it's wonderful to hear that you found the Springhill Suites Arundel Mills BWI Airport to be great! Our team members work diligently to provide guests with an enjoyable stay. Regarding the coffee, your feedback has been noted and will help us to refine our service. We hope to see you again in the future!

10/10 Excellent

Bethany

Les points forts : Propreté, personnel et service, équipements
Very nice. Couldve had better upkeep
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Bethany, thank you for your positive feedback about Springhill Suites Arundel Mills BWI Airport. We appreciate you recognizing our appeal and are always looking for ways to improve our maintenance standard. We'll consider your suggestion as we continuously strive to enhance our guests' experience. We hope to see you back soon.

10/10 Excellent

Kishon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable rooms. Staff were very friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Kishon, thank you for your positive words about Springhill Suites Arundel Mills BWI Airport. It's lovely to hear that you appreciated the cleanliness and comfort of our rooms, as well as the warm and accommodating nature of our team members. We hope to welcome you back for another enjoyable stay in the future.

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and helpful and the amenities were great. I do wish the pool and spa opened earlier than 10am though.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Heather, thank you for sharing your experience. It's heartwarming to know that our team members and amenities were able to enhance your stay at Springhill Suites Arundel Mills BWI Airport. We understand your perspective on the pool and spa hours and will take your feedback into consideration. Hoping to welcome you back soon.

10/10 Excellent

Anecia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 15 avr. 2024
Thank you for the perfect rating, Anecia!We are very pleased to hear that you had a wonderful stay at Springhill Suites Arundel Mills BWI Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Stasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for sharing this perfect rating, Stasha!We're thrilled to hear you enjoyed your stay at Springhill Suites Arundel Mills BWI Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Angeline, Williamstown

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I staff services and the uniqueness was breakfast setting of the facility
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Angeline, thank you for sharing your experience at Springhill Suites Arundel Mills BWI Airport. We're delighted you appreciated our unique breakfast setting and the services provided by our team members. We look forward to the opportunity of welcoming you back soon.

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Was kind of ridiculous that you have to pay for parking, total $11.50 per night. $20 refundable amenities deposit. Other than that, staff friendly room very clean
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Scott, it seems you have mixed feelings about your recent stay. We appreciate the positive note about our accommodating team members and pristine rooms. However, we understand that the parking fees and the refundable deposit for amenities came as a surprise. We strive to be transparent about all charges and will review how these aspects are communicated to our guests. Sounds like we did meet your expectations in other areas, and for the latter, we deeply value your feedback. We'd like to reassure you that we take these considerations seriously as we continually aim to enhance our guest experiences.

10/10 Excellent

Joseph

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for sharing, Joseph!At Springhill Suites Arundel Mills BWI Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Andree D.W.

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for the amazing rating, Andree!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Springhill Suites Arundel Mills BWI Airport soon!Thanks again for leaving your feedback!

8/10 Bien

Camellia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don't like that we needed to pay for parking and I didn't find this out until check in.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Camellia, thank you for choosing to stay with us at the Springhill Suites Arundel Mills BWI Airport. It appears there was some confusion around the parking fee. We understand your concerns and aim to make our policies as transparent as possible during the booking process. For any future stays, don't hesitate to reach out to our team members with any questions. We value your feedback and hope to see you again soon.

2/10 Horrible

Carol Nathalie

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 avr. 2024
We appreciate you taking the time to share your feedback, Carol.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Delores

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Delores, thank you for choosing to stay at the Springhill Suites Arundel Mills BWI Airport. We're thrilled to hear that you enjoyed the tranquility and cleanliness of our premises. We look forward to welcoming you back in the future.

2/10 Horrible

Shydia

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
We appreciate the feedback, Shydia.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
John, thank you for the perfect score! We're thrilled you enjoyed your stay at Springhill Suites Arundel Mills BWI Airport. We commit ourselves to provide a memorable experience at our hotel and we are delighted to have accomplished that for you. We hope to have the opportunity of welcoming you back on your next visit.

10/10 Excellent

Shelia

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff all was n8ce and pleasant, I didn't like the fact the fridge never got cold and if your stsying more than a night and you don’t really or want housekeeping then there should be extra trash bags like they have extra toilet tissue
Réponse de Customer Service le 12 mars 2024
Shelia, it's fantastic to hear that your interactions with the team members at Springhill Suites Arundel Mills BWI Airport were enjoyable. We appreciate your feedback about the fridge in your room and the need for extra provision of amenities during a longer stay. We strive to ensure our guests feel at home, so we will certainly take your suggestions into consideration to improve the guest experience. We hope to have the opportunity to serve you again in the future!

6/10 Satisfaisant

Marlene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is a $10 per day (plus fees) parking fee, so the money I thought I was saving by booking with this hotel ended up costing me more in the long run. The exercise room was just ok, the cable machine was old and had significant wear and tear. The bed in my room (221) was so uncomfortable it had a dent in it that felt like everyone sits in that spot! I must say that the breakfast was very good. Nice and hot and great options for all. Great location to Joe Cannon stadium but not the greatest hotel in the area. I will definitely weigh my options heavily before staying there again but would if I really had to.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Marlene, thank you for taking the time to share your thoughts. It's unfortunate to hear about your disappointment with the additional parking fee and your experience in the fitness area. Likewise, it's regrettable that the comfort of your bed fell short of your expectations. On a positive note, we're pleased that you enjoyed the breakfast options. Our team members strive to ensure guest satisfaction towards the location convenience. Your feedback is essential for us to improve, and we hope to have another opportunity to serve you better in the future.

10/10 Excellent

Bryan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Spacious
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 4 mars 2024
Thank you for the fantastic rating, Bryan!It's outstanding you had such a wonderful experience at Springhill Suites Arundel Mills BWI Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Springhill Suites Arundel Mills BWI Airport is delighted by your perfect rating! We trust that your stay was enjoyable and hope you will return to experience more of what we have to offer. Thank you for your feedback.

6/10 Satisfaisant

Maurice

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
We appreciate the feedback, Maurice.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Dyara

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bday night
Had a pleasant stay, but the beds are not too comfortable. Room was small but Everything else was good.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Dyara, thank you for your feedback on your stay at Springhill Suites Arundel Mills BWI Airport. We're pleased to hear that your overall experience was positive. We regret hearing about your feedback concerning our beds and will certainly review this for further improvements. We're thrilled that you found the rest of your stay enjoyable. Looking forward to welcoming you back again for an even more comfortable stay next time!

10/10 Excellent

kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Kevin, thank you for taking the time to rate your experience at Springhill Suites Arundel Mills BWI Airport. We're thrilled to see it was a memorable one and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just a nice relaxing weekend
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Lisa, it's wonderful to hear you had such a relaxing weekend at Springhill Suites Arundel Mills BWI Airport. Our foremost priority is our guests' comfort and it's great to know we met the mark. We hope to see you back again soon for another relaxing weekend!

10/10 Excellent

Michelle, Grove City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location to dining and entertainment. Friendly staff and nice rooms.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Michelle, thank you for choosing Springhill Suites Arundel Mills BWI Airport for your stay. We're delighted to know that the location catered well to your dining and entertainment needs, and that you appreciated our welcoming team members and enjoyable accommodations. We hope to serve you again in the future!

6/10 Satisfaisant

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable Stop Over
Check-in was done with ease and the desk clerk was very helpful. Our rooms were clean and very comfortable, however, the only disappointing thing was the shower. The water did not drain out, so therefore, I was standing in my bath. Not good. Other than the shower, I would highly recommend this property.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
Cathy, thank you for taking the time to share your experience. It's fantastic to hear our check-in process and our team member at the front desk made a positive impression. We apologize for the issue you encountered with the bathroom shower, rest assured, we have noted your feedback for prompt action. We're delighted that you'd recommend us, and we look forward to welcoming you back to Springhill Suites Arundel Mills BWI Airport for an improved experience.

8/10 Bien

Veronica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Thanks for the lovely rating, Veronica!We're thrilled you enjoyed your time at Springhill Suites Arundel Mills BWI Airport so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Niejah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a good stay
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Niejah, thank you for your kind review. We're overjoyed to hear that you consistently enjoy your stays at Springhill Suites Arundel Mills BWI Airport. We continue to strive in making every visit splendid for our valued guests. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

George, Columbia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed during a snow storm. The staff was friendly and accommodating. Snow removal crew did an excellent job of clearing walks and driving space. The bed was comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 12 févr. 2024
George, it's terrific to learn that you appreciated your stay at the Springhill Suites Arundel Mills BWI Airport, even during challenging weather conditions. Our team members strive to provide their utmost care, and we're glad to hear they were successful in keeping the surroundings clear for our guests. Also, it's heartening that you enjoyed the comfort provided by our beds. We're eager to welcome you back in the future, perhaps under sunnier skies!

10/10 Excellent

najee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 11 févr. 2024
Thank you for the 10/10 rating, Najee!It's excellent you enjoyed your time at Springhill Suites Arundel Mills BWI Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The mattresses are hard old springs and worn out. Otherwise the room was fine for the price. Fortunately we managed for one night. The staff were kind. It seemed clean. Things are just out of date and lower grade.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 févr. 2024
Christine, your feedback is appreciated. We regret to hear that the comfort of the mattress didn't meet your expectations. We're relieved our team members were able to provide kindness and cleanliness during your stay. We're always looking for ways to make updates that will enhance our guest experience and we'll certainly take your suggestions into account. We hope to welcome you back as improvements continue.

2/10 Horrible

jaime

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
We appreciate your feedback, Jaime.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Veronica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 28 janv. 2024
Veronica, it's truly delightful to know you had a wonderful stay at Springhill Suites Arundel Mills BWI Airport. We're thrilled to have met your expectations and can't wait to have you back soon. Thank you for choosing our hotel.

10/10 Excellent

Phyllis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place and room are always clean
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Phyllis, we're absolutely thrilled to hear that you found Springhill Suites Arundel Mills BWI Airport to be immaculate throughout your stay. Thank you for honoring us with your positive rating on Expedia. Hope to welcome you back soon for another delightful experience.

8/10 Bien

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 28 janv. 2024
Greg, it's fantastic to hear that your stay at the Springhill Suites Arundel Mills BWI Airport met your expectations and we thank you for the determined high rating provided. We're looking forward to welcoming you back in the near future!

8/10 Bien

Sharree

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property and my room was very clean and well maintained. Checkin was not the best. The agent was greater me and asked if I was checking in. I said yes, gave him my name, but then He puts his head down and started texting in his phone while I was standing there waiting. I then said Hello are you texting because I thought maybe I missed something. He then said rudely, “ Yes I am. I’m scheduling my son’s hair cut appointment if that is alright with you!” I use to work for Marriott for 15 years so I know that this was not the appropriate way to greet a customer. Very disappointing start to a otherwise great stay.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Sharree, it's wonderful to know that Springhill Suites Arundel Mills BWI Airport provided you with a clean, well-maintained environment. However, we understand that your reception upon arrival left something to be desired. Our team aims for professional, warm interactions and it sounds like your check-in experience deviated from this standard. Your feedback is valuable and will be conveyed to our team members for their continuous development in customer service. We're glad that the rest of your stay was satisfactory and hope to welcome you back in the future.