Avis sur Sheraton Inner Harbor Hotel
Sheraton Inner Harbor Hotel
300 South Charles Street, Baltimore, MD
Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage d’affaires
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hi Manuel,Thank you for being our guest and sharing your feedback. Our team is constantly working to improve our offerings, so we will be sure to review your comments internally. We hope that otherwise you enjoyed our wonderful staff and great location, and we look forward to welcoming you back again soon.Be Well,Doug KleinGeneral Manager
6/10 Satisfaisant
Manisha
21 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Manisha
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 mai 2024
Dear Manisha,Thank you for your honest review. We understand renovations are needed to create a more modern experience, and we're working on plans to address that. In the meantime, we hope you still enjoyed some aspects of your stay. We value your business and hope you'll consider giving us another chance in the future.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Dan
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Hello there, Dan,Thank you for your recommendation! We're delighted that you had a great experience with us. It was our pleasure to host you, and we look forward to welcoming you back to Sheraton Inner Harbor Hotel in the future!Be Well,Doug KleinGeneral Manager
8/10 Bien
Antoinette
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoinette
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Antoinette,Thank you for providing your review of Sheraton Inner Harbor Hotel. It is wonderful that you enjoyed the prime location, clean accommodations, and convenient parking. We're glad these aspects enhanced your stay. However, we apologize for any disturbance from our housekeeping team. Rest assured, we'll be sure to relay your concerns to our team to ensure that we are meeting our high standards of hospitality going forward. It was a pleasure having you here, and it would be an honor to welcome you back in the future.Be Well,Doug KleinGeneral Manager
2/10 Horrible
Ruofei
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruofei
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Hi Ruofei,Please accept our sincere apology for not being fully stocked during your stay. We will use this as a learning opportunity to ensure we are better prepared for future guest visits. While an apology does not fix the situation, we do hope you join us again, as we know we are more than capable of impressing you.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Melanie
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en mai 2024
10/10 Excellent
tracey
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tracey
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Hi Tracey,It was a pleasure hosting you at Sheraton Inner Harbor Hotel! We're glad our check-in process went smoothly, and we look forward to your next visit.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Vernon
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vernon
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Hello Vernon,Thank you for choosing Sheraton Inner Harbor Hotel and for sharing your lovely five-star review. We are delighted you enjoyed our wonderful property and amazing location. We look forward to welcoming you back for another memorable visit.Be Well,Doug KleinGeneral Manager
8/10 Bien
Tina
30 avr. 2024
Tina
Séjour de 1 nuit en avril 2024
10/10 Excellent
John
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear John,We're so happy to know that you enjoyed everything about your time with us, including our prime location. Thank you so much for the perfect rating, and we hope to see you again soon. Be Well,Doug KleinGeneral Manager
10/10 Excellent
Simone
25 avr. 2024
Simone
Séjour de 1 nuit en avril 2024
10/10 Excellent
Michael
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Hi Michael,We couldn't agree more! Donte is amazing, and a valued member of our team. He will be delighted to know you appreciated his kind service. We look forward to welcoming you back for another great five-star experience.Be Well,Doug KleinGeneral Manager
8/10 Bien
Twana
22 avr. 2024
Les points forts : Personnel et service
Twana
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Valerie, Carrollton
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté et personnel et service
Valerie
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 19 avr. 2024
Hello Valerie,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed that we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you may have experienced during your stay. Your comments will be taken into consideration as we continue making improvements for our guests. Should you return to the area, it would be our pleasure to welcome you with a more exceptional stay.Be Well,Doug KleinGeneral Manager
8/10 Bien
Lykisha, Baton Rouge
Voyage d’affaires
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lykisha
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Lykisha,Thank you for staying at Sheraton Inner Harbor Hotel. It's fantastic to know that our location enhanced your stay, and we look forward to welcoming you back for another convenient visit!Be Well,Doug KleinGeneral Manager
4/10 Médiocre
Luke
12 avr. 2024
Les points faibles : Personnel et service
Luke
Séjour de 2 nuits en avril 2024
8/10 Bien
Ileana
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté et personnel et service
Ileana
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 avr. 2024
Dear Ilena,Thank you for the review. We are happy to hear you were able to take advantage of our convenient location and our wonderful staff took great care of you. Guest safety will always be our top priority and we appreciate you highlighting this in your feedback. Thank you for being our guest, and we hope you'll visit us again soon.Be Well,Doug KleinGeneral Manager
2/10 Horrible
emmett
1 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
emmett
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 6 avr. 2024
Hello Emmett,Thank you for sharing your experience. We're sorry to hear about this inconvenience, though please know that we must be strict with our policies. If you wish to discuss this matter further, we'd be happy to do so offline.Be Well,Doug KleinGeneral Manager
6/10 Satisfaisant
Zhaoli
31 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Zhaoli
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Zhaoli,Thank you for taking the time to share your experience. We appreciate your feedback and are concerned about your disappointment with our hotel's aesthetics and bed size. Rest assured, we take guest comfort seriously and will look into ways to enhance your experience. Your insights help us improve, and we hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Joshua
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Hi Joshua,It was such a pleasure to welcome you to Sheraton Inner Harbor Hotel! Thank you so much for your kind review and for giving us a perfect rating. We hope you return for another great stay soon!Be Well,Doug KleinGeneral Manager
10/10 Excellent
Jad
29 mars 2024
Jad
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
Yimin, Bellaire
29 mars 2024
Yimin
Séjour de 6 nuits en mars 2024
4/10 Médiocre
sachiv
Voyage d’affaires
27 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
sachiv
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Hello Sachiv,Thank you for taking a moment to leave a review. We sincerely apologize for having fallen short of your expectations on this occasion. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It is our hope that you will give us another opportunity in the future to deliver a seamless stay worthy of a perfect rating.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Jonathan
25 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 3 nuits en mars 2024
10/10 Excellent
Theodore
Voyage en famille
24 mars 2024
Les points forts : Équipements
Theodore
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Theodore,Thank you for choosing Sheraton Inner Harbor Hotel. We're thrilled to hear about your wonderful visit and look forward to welcoming you back for another five-star stay.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Holly
Voyage d’affaires, Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Holly,Thank you for staying at Sheraton Inner Harbor Hotel. On behalf of our staff, we appreciate your recent feedback and taking the time to share your thoughts. Receiving recognition for phenomenal service is always appreciated. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to hosting you again.Be Well,Doug KleinGeneral Manager
6/10 Satisfaisant
Ronald
Voyage avec des animaux de compagnie
17 mars 2024
Les points forts : Propreté
Ronald
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Good Morning Ronald,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Please know that our pet fee is listed under the "Policies" section of the Expedia page, as well as under the "Hotel Information" section of our main website. However, we'll be sure to discuss your concerns internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Baltimore and welcome you back in the future for a seamless visit worthy of a perfect rating.Be Well,Doug KleinGeneral Manager
8/10 Bien
Lara
Voyage en groupe
11 mars 2024
Les points forts : Propreté et personnel et service
Lara
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Good Afternoon Lara,It is always a delight to know that our guests have enjoyed their stay. Your feedback about updating our accommodations will be kept in mind, as we are always looking for ways to improve the guest experience even more. Thank you, and we hope to have the pleasure of welcoming you back in the future. Be Well,Doug KleinGeneral Manager
10/10 Excellent
COURTNEY
10 mars 2024
COURTNEY
Séjour de 1 nuit en mars 2024
2/10 Horrible
Eric, New York
Voyage en famille avec de jeunes enfants, Voyage d’affaires
8 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en février 2024
Réponse de General Manager le 12 mars 2024
Dear Eric,Thank you for your review. We sincerely regret to learn of your disappointment and apologize for the inconvenience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. We understand your frustration, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.Be Well,Doug KleinGeneral Manager
4/10 Médiocre
Jonathan Alexander
Voyage en couple
28 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jonathan Alexander
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 4 mars 2024
Dear Jonathan,We're sorry to hear about any disappointment in our amenities during your visit. We always want our guests to have an amazing experience, so we'll be sure to keep your feedback in mind for the future. Thank you so much for the feedback, and we hope to see you again soon. Be Well,Doug KleinGeneral Manager
6/10 Satisfaisant
Melissa
Voyage d’affaires, Voyage en couple
25 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Melissa,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean, comfortable accommodations, and we offer our sincere apologies if you received anything short of that. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Giselle
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Giselle
Séjour de 2 nuits en février 2024
Réponse de General Manager le 28 févr. 2024
Dear Giselle,Thank you for taking the time to leave us a perfect rating. We are thrilled that you enjoyed our dining options. Being near the convention center, park, stadium, and Inner Harbor makes us delighted to know that you appreciated our amazing location. We trust that you had an overall great experience, and we look forward to welcoming you back.
10/10 Excellent
Roy
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roy
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Hello Roy,Your satisfaction is our priority, and we're delighted you had a pleasant experience with us. Thank you for choosing to stay at Sheraton Inner Harbor Hotel, and we look forward to welcoming you back for another comfortable stay in the future!Be Well,Doug KleinGeneral Manager
4/10 Médiocre
Mike
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Mike
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Mike,Thank you for your review. We sincerely apologize for the shortcomings you encountered during your stay. Your feedback about our accommodations will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Matthew
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Réponse de General Manager le 19 févr. 2024
Hello Matthew,We were delighted to host your recent stay at Sheraton Inner Harbor Hotel. It's wonderful to hear we were able to deliver a positive experience and that you appreciated the exceptional service our team provided during your time with us. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company the next time you're in the area.Be Well,Doug KleinGeneral Manager
10/10 Excellent
monica
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
monica
Séjour de 2 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Monica,We are honored to have earned a perfect rating. It makes us delighted to know that our convenient location had a positive impact on your stay. Your suggestion is also important to us and our team will be sure to note it for consideration. Please visit us again so we can show you a much better experience. Be Well,Doug KleinGeneral Manager
2/10 Horrible
Junko
8 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Junko
Séjour de 5 nuits en janvier 2024
8/10 Bien
yuanfu
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements
yuanfu
Séjour de 6 nuits en janvier 2024
Réponse de General Manager le 9 févr. 2024
Dear Yuanfu,Thank you for your positive rating of Sheraton Inner Harbor Hotel! Although you'd prefer a room with better insulation, we're glad you enjoyed our convenient location and amenities. We appreciate your kind praise and hope you'll return.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Jennifer
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Hi Jennifer,We are delighted that you were able to spend some time with us! Thank you so much for your perfect rating and kind words about our hotel. It was a pleasure having you here, and we hope you return soon!Be Well,Doug KleinGeneral Manager
10/10 Excellent
Catherine
4 févr. 2024
Catherine
Séjour de 2 nuits en février 2024
10/10 Excellent
Timothy
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en février 2024
8/10 Bien
Allen
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allen
Séjour de 2 nuits en février 2024
Réponse de General Manager le 6 févr. 2024
Hey There Allen,Thank you for choosing Sheraton Inner Harbor Hotel! We're thrilled you enjoyed our clean and comfortable accommodations, and we look forward to welcoming you again the next time you're looking for convenient lodgings next to the convention center.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Nachiketa
2 févr. 2024
Nachiketa
Séjour de 4 nuits en janvier 2024
8/10 Bien
James
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not perfect, but a decent place.
James
Séjour de 7 nuits en janvier 2024
Réponse de General Manager le 4 févr. 2024
Hello James,Your positive rating of Sheraton Inner Harbor Hotel is much appreciated! We're delighted you enjoyed our helpful front desk service, convenient on-site restaurant, and delicious chocolate cheesecake. Many thanks for your thoughtful compliments. We hope the conference you attended was interesting and look forward to your return.Be Well,Doug KleinGeneral Manager
10/10 Excellent
Bronwen
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bronwen
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 30 janv. 2024
Hello Bronwen,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay and that we were able to fix the issues with the bathroom. Please come see us again soon at Sheraton Inner Harbor Hotel!Be Well,Doug KleinGeneral Manager
10/10 Excellent
Mary
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Mary,It was a pleasure hosting you at Sheraton Inner Harbor Hotel! We're glad our check-in process went smoothly, and we look forward to seeing you again soon.Be Well,Doug KleinGeneral Manager
10/10 Excellent
fred
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fred
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Melissa
Voyage en famille, Voyage en couple
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Good Afternoon, Melissa,Thank you for letting us know about your visit to Sheraton Inner Harbor Hotel. It is great to see that you found our location convenient for your needs and we hope you enjoyed our on-site food and beverage offerings and activities. We look forward to seeing you again soon!Be Well,Doug KleinGeneral Manager
10/10 Excellent
Michael
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en janvier 2024