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Avis sur Renaissance Baltimore Harborplace Hotel

4 out of 5
Renaissance Baltimore Harborplace Hotel
202 E Pratt St, Baltimore, MD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1178 avis sur 2095." "
Note des voyageurs de 8 (Bien), d’après 474 avis sur 2095." "
Note des voyageurs de 6 (Satisfaisant), d’après 209 avis sur 2095." "
Note des voyageurs de 4 (Médiocre), d’après 119 avis sur 2095." "
Note des voyageurs de 2 (Horrible), d’après 115 avis sur 2095." "

9,0/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Jessica

Voyage en famille
The location was great — right on the harbor. The room was clean and modern and the bathroom was nice and big. That said, check-in was very slow and our room wasn’t ready until at least check-in time (4 pm). The downstairs “cafe” is really just a bar with a few high-top tables and limited food options and that point was moot because it wasn’t open. The restaurant on the 5th floor was kind-of run-down — the leather on the chair was all cracked and peeling. I expected to get the dinner menu since it was 5:30 and at least hoped to get some seafood. Seeing as we were in Baltimore, crab seemed like something good to eat. But the menu was limited to burger, wings or pizza. The only other option was the buffet which was oddly all Indian food. It was extremely hot when we were there and having walked a mile or so to Fell’s Point and back, we were too hot and tired to go outside of the hotel for dinner. But it would probably have been a more enjoyable meal if we had.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Mckenzie

Voyage en couple
Les points faibles : Propreté
The rooms were extremely dirty. The comforter has a huge urine stain on it. They tried to cover up with a sheet.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place would stay again,
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Aron Elias

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Nice hotel, nice location But the staff is terrible unprofessional and not able to check you in in an appropriate time. It took me almost half an hour to check in. Also there was a conference in the hotel and the 4 elevators for 12 floors were constantly blocked. So it took me another 20 minutes just to get to my room. Also it’s very hard to find a grocery store in Baltimore.
Séjour de 1 nuit en mai 2024

10/10 Excellent

fatimah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to aquarium
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bianca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was perfectly placed in the Inner Harbor near shopping, amazing food and activities!
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Marybeth

Voyage en famille
Les points forts : Personnel et service
Very noisy area. Didn't like that the cafe employee didn’t show up so they had no coffee etc for anyone in the morning to purchase. Also didn’t like that parking was a separate cost on top of hotel rate that I paid
Séjour de 2 nuits en mai 2024

8/10 Bien

Tom, Pleasant Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thought there was breakfast included
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

YOKASTA

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024

2/10 Horrible

tracey

Voyage en famille
I can’t comment on the facilities as my reservation was cancelled 30 minutes before check-in on a weekend of a bug event in Baltimore, leaving me to scramble to find another hotel in a less desirable location
Séjour de 1 nuit en mai 2024

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very convenient to the things we wanted to do in Baltimore
Séjour de 3 nuits en mai 2024

10/10 Excellent

Nakishia

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff needs to do better with guest request, I made a request for extra blanket and it never came.
Séjour de 2 nuits en avril 2024

8/10 Bien

Thomas James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the staff. Very friendly. I didn't like how far I had to walk from the elevators to my room. It was the longest walk I think I have ever had in one hotel ever.
Séjour de 2 nuits en mai 2024

8/10 Bien

Jeanene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing place to stay. Across the street from the inner harbor. Everyone was extremely helpful and very nice. The bathroom supplies were empty shampoo/ soap. Not necessarily what you look for until you need it. The club room was empty except for a couple of drinks and we missed breakfast and there was nothing to eat. Besides those couple of issues it was a great place and a great time!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Eli, Raleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and location for the price
Séjour de 1 nuit en mai 2024

10/10 Excellent

Melanie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent location… busy time during our stay…. Staff that we encountered were flat or frustrated when approached for help
Séjour de 1 nuit en mai 2024

4/10 Médiocre

dawn, Ruther Glen

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property has so much potential because it is a Marriott hotel situated across the street from the Inner Harbor. Keep your expectations low until the staff gains some professionalism and is trained that guests are paying for hospitality, not rudeness or attitude. Upon our arrival, we were told that we had to pay for valet parking, but when he realized that we were paying guests, his tune changed and he told us where to park, etc. Hustle much? We arrived early, but Kiki at the Bon Voyage desk was ripe with attitude when telling me (and other guests) that check-in was at 4p. There was literally no exception to this rule, even though families with young kids were lining up at the front desk 15-30 minutes before 4p. The rugs and sofas in the lobby were filthy. The room was comfortable, but the sink drain was extremely slow draining and the toilet paper holder was barely hanging on. We are grateful this property allows pets, yet the green areas for the pets' relief needed mowing and sanitary clean up. Lastly, I noticed that the charges on my credit card did not align to Expedia's online rate including tax. When I asked the guy at the front desk, he seemed bothered, and incorrectly said it was incidentals that will be removed from my account at departure. His laziness and lack of helpfulness caused me to have to contact Marriott and Expedia. The restaurant staff were the only friendly and helpful people that we encountered. Keep expectations low and you'll be fine
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michelle, CONCORD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that it’s easy access to everything from dining to shopping!! Everytime I come back to my hometown to visit, I stay here
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tinashe

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
All good
Séjour de 1 nuit en mai 2024

4/10 Médiocre

JOSE

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The staff unlike
Séjour de 1 nuit en mai 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 16 mai 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

4/10 Médiocre

Yan

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
Great location, but hotel itself was not clean. The pool was filthy and disgusting. There is no bathroom or changing room in the pool area. One elevator to which you have to walk for 5 minutes just to go up or down.
Séjour de 1 nuit en mai 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 11 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
$35 per night parking. Not able to get cart myself had to have bellhop accompany me for a tip.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Janelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Hotel was good but can be better. Had to pay fee for almost everything.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Giiyi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love the place, I totally recommend this place
Séjour de 2 nuits en mai 2024

8/10 Bien

Malcolm, North Chesterfield

Voyage d’affaires
Les points forts : Propreté
This property has very knowledgeable and cordial security staff. The other areas of hotel services and facilities were basic but okay.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good staff and clean rooms
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lawrence

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly staff, convenient location.
Séjour de 2 nuits en mai 2024

10/10 Excellent

nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convent and helpful staff
Séjour de 1 nuit en mai 2024

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Summer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very impressed! Staff was so nice and view was beautiful!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bridgetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mai 2024

2/10 Horrible

Chun, New Hyde Park

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 3 mai 2024
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Horrible

Paul

Les points faibles : Personnel et service
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 3 mai 2024
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Zeslyn, Trenton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Melinda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Colleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en avril 2024

8/10 Bien

Gerard

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lynn Joanna

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 3 mai 2024
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Médiocre

John Ricard

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 16 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

4/10 Médiocre

Laura

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Harborplace Baltimore Hotel le 16 mai 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Krystal

Voyage en famille
Les points forts : Personnel et service et équipements
Enjoyed my experience at this hotel manager is amazing
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Eliyphaz

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Arica

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
Séjour de 1 nuit en avril 2024

2/10 Horrible

Jonathan

Séjour de 1 nuit en avril 2024

8/10 Bien

Christopher

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024