Réception
Vérifier la disponibilité

Avis sur Hilton Garden Inn Columbia

3 out of 5
Hilton Garden Inn Columbia
8241 Snowden River Pkwy, Columbia, MD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 431 avis sur 919." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 919." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 919." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 919." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 919." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Binh, Zionsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean. Dining options in walking distance of hotel. Pool was small, but adequate. Hot tub. Coffee in lobby in morning available for guests.
Séjour de 3 nuits en mai 2024
Réponse de AJG le 23 mai 2024
Thank you for the positive feedback Binh!

10/10 Excellent

Mandi J

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff!
Séjour de 2 nuits en mai 2024
Réponse de AJG le 23 mai 2024
We really appreciate the perfect review Mandi!

10/10 Excellent

Gabrielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so nice and our room was clean . Parking was extremely easy.
Séjour de 1 nuit en mai 2024
Réponse de AJG le 23 mai 2024
Thank you for shouting out our staff Gabrielle!

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L
Séjour de 1 nuit en mai 2024
Réponse de AJG le 15 mai 2024
Thank you for the perfect review Michele!

8/10 Bien

Tawana

Les points forts : Personnel et service
My stay was good. Nothing spectacular. Front desk staff were friendly and helpful!
Séjour de 3 nuits en mai 2024
Réponse de AJG le 13 mai 2024
Thank you for the positive feedback Tawana!

10/10 Excellent

Aram

Voyage en famille
Les points forts : Propreté et personnel et service
safe area close to dining
Séjour de 1 nuit en mai 2024
Réponse de AJG le 13 mai 2024
We really appreciate the great review Aram!

8/10 Bien

Azleen

Voyage en couple
Les points forts : Propreté et personnel et service
The staff was very friendly and helpful. The hotel needs a few upgrades which the staff had already mentioned was in the works. Would stay there again.
Séjour de 3 nuits en mai 2024
Réponse de AJG le 8 mai 2024
Thank you for taking the time to review your most recent stay with us Azleen. I'll be sure to share your feedback with our entire team. Have a great week!

6/10 Satisfaisant

Claire

Les points forts : Propreté
As above -
Séjour de 1 nuit en avril 2024
Réponse de AJG le 29 avr. 2024
Thank you for taking the time to review your most recent stay with us Claire. We thank you for choosing the Hilton Garden Inn Columbia and hope to see you again soon!

4/10 Médiocre

Claire

There was no room immediately available - The room assigned be was apparently occupied - it took at least 30-40 minutes to find me a room - th
Séjour de 1 nuit en avril 2024
Réponse de AJG le 5 mai 2024
We sincerely apologize for the inconvenience you experienced Claire. I'll be sure to share this information with out entire operations team. Have a great week!

6/10 Satisfaisant

Steven, Carolina Beach

Voyage avec des animaux de compagnie, Voyage en couple
It was a average hotel a little out dated compared to other properties I have stayed at.
Séjour de 3 nuits en avril 2024
Réponse de AJG le 22 avr. 2024
Thank you for taking the time to give us your honest feedback Steven. I hope that you can give us another chance to make it right.

4/10 Médiocre

Jawaun

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My room shower made a loud whistle noise and was leaking from the shower head .. the bathroom had ants crawling on the floor and over the toilet seat.
Séjour de 2 nuits en avril 2024
Réponse de AJG le 15 avr. 2024
Jawaun- I sincerely apologize for the issue you experienced in the bathroom/shower. Please be assured that this will be addressed immediately with our engineering team.

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good. Clean.
Séjour de 1 nuit en avril 2024
Réponse de AJG le 9 avr. 2024
We really appreciate your positive review Angel. We're glad that you enjoyed your recent stay and hope to see you again soon!

6/10 Satisfaisant

Tamara

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de AJG le 1 avr. 2024
Thank you for taking the time to give us your honest feedback regarding your most recent stay with us Tamara. We hope that you can give us a chance to make your next visit perfect!

2/10 Horrible

Donald, Caseyville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They staff was nice. The stay was horrible, the whole weekend there were tons of kids staying there. They were running up and down the hallways at night for hours. The parents sat in the lobby drinking the whole time and didn’t care what the kids were doing. The kids were even very disrespectful to the staff that was working. And I guess the GM of the building didn’t care because the staff called him after they got several of complaints about the kids. and nothing was done about it.
Séjour de 3 nuits en mars 2024
Réponse de AJG le 24 mars 2024
Thank you for taking the time to give us your honest feedback regarding your stay Donald. We will make sure to address your concerns with our entire Operations Team.

10/10 Excellent

Dwight

Séjour de 1 nuit en février 2024
Réponse de AJG le 28 mars 2024
Thank you for the perfect review Dwight!

10/10 Excellent

Moya

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice area Staff was extremely friendly and courteous. Easy access to highways . Room was clean and spacious. Only thing I can say negative was our room had a very leaky window . It was raining all day and window area was dripping water on the ledge . Was not an issue really. I did let them know they had a pretty bad leak .
Séjour de 2 nuits en mars 2024
Réponse de AJG le 24 mars 2024
We really appreciate such a positive review Moya!

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything you want for a night’s stay!
Séjour de 1 nuit en mars 2024
Réponse de AJG le 24 mars 2024
Thank you so much for the perfect review Brian!

10/10 Excellent

Mario

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and clear lighting on parking lot
Séjour de 1 nuit en février 2024
Réponse de AJG le 24 mars 2024
Thank you for the awesome review Mario!

4/10 Médiocre

Karen

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need to update was old and smelly
Séjour de 1 nuit en décembre 2023
Réponse de AJG le 24 mars 2024
Thank you for taking the time to give us your honest feedback regarding your stay Karen. We will make sure to address your concerns with our entire Operations Team.

10/10 Excellent

jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de AJG le 24 mars 2024
Thank you for the perfect review Jeffrey!

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beds are terrible but otherwise great.
The hotel was easy to book and thankfully had all their facilities up and working at the time. Unfortunately while the room accomodations weren't bad - the bed was very uncomfortable and far too firm. That being said - overall not a bad place.
Séjour de 1 nuit en février 2024
Réponse de AJG le 24 mars 2024
We are sorry that you were not pleases with your guest room bed Brian. I will personally address your concerns with our staff.

10/10 Excellent

Mr.Tr

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I will always visit this hotel due to work, I wish all hiltons were this quiet and clean. All staff was alert and ready to help. Location, Location, Location.
Séjour de 1 nuit en février 2024
Réponse de AJG le 24 mars 2024
Thank you for the perfect review Mr. T!

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Propreté et personnel et service
LOVELY STAFF, DATED BUT SOON TO BE REMODELED HOTEL
I'm hesitant to leave anything other than a glowing review for this property because the staff from Lionel the manager on down was uniformly lovely, but several things need to be mentioned: This is a really dated HGI, it's getting a comprehensive refresh in the spring. Hopefully it will include the TVs, in 2024 you expect to be able to easily use your streaming services in-room. Then there's the matter of the breakfast—if you're going to charge $12.50 for it, you should serve something that isn't hugely inferior to what you'd get at a Hampton Inn. Yeah, I get that the HGI is supposed to be slightly up-market, and they charge for breakfast, but the sheer mediocrity of it coupled with the $12.50 charge just really bugged me. That said, I'm sure the re-model of the hotel this spring will elevate the property to the level of the wonderful staff.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Cristina

Séjour de 1 nuit en janvier 2024
Réponse de AJG le 24 mars 2024
Thank you for the great review Cristine! We hope that you can visit us again in the near future!

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en janvier 2024

8/10 Bien

Virender

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Alex Y

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rude front desk
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Kianna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice and clean. Some things in the room didn't work, i.e. remote, lamp. Breakfast was pretty good, $12.50 per person.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business Travel
Everything was clean and accomodating!!!!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Dianne

Les points forts : Équipements
My phone was inoperable. I was not offered an option to move to another unit. Wifi did not work with device. This location needs an upgrade old furniture with spots. Staff did not answer phone. However, they are getting an upgrade. Nice lobby
Séjour de 2 nuits en décembre 2023

8/10 Bien

fern

Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Linda

Les points forts : Propreté
Disappointed
I received a welcome email stating we would receive a breakfast voucher at check in, but was told they were no longer available. The shampoo dispenser was empty, which was not evident until the shower had commenced. A lack of hand soap.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Team le 13 nov. 2023
Good day is there any way you can send me a screenshot about the hotel giving you breakfast vouchers. We don't offer free breakfast unless it's included in your rate.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only negatives are * the bathroom shower curtain did not fit so water went all over * no body wash, shampoo and conditioner
Séjour de 2 nuits en octobre 2023
Réponse de Front Office Team le 13 nov. 2023
Good day thank you for letting us know. We will look into this matter.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great accommodations, professional and helpful staff all around
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Team le 13 nov. 2023
Thank you for staying with us. And we also for the GREAT score.

10/10 Excellent

Mark, Raleigh

Séjour de 1 nuit en octobre 2023
Réponse de Front Office Team le 20 nov. 2023
Thank you for staying with us.

10/10 Excellent

Ernest

Great
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

kevin, East Providence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Suite we booked not available at check in. Staff was great about finding us a room and a credit for the difference. However replacement room had 2 full beds instead of king so the wife and I had to sleep in separate beds for the trip as we couldn't get comfortable in ours. Again staff was great and hotel was fine. But booking system needs to be upgraded so this doesn't happen.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Ayobami

Séjour de 2 nuits en octobre 2023

8/10 Bien

kyunghee

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
미숙한 직원
호텔시설은 좋은데 이미 사전 지불완료된 숙박인데 직원의 미숙함으로 숙박료 지불을 요청함
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Caitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Freida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

William

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
The place was showing its age, but clean. The staff was polite and courteous when approached, but otherwise seemed like they wanted to avoid you. The room was sparse, but adequate. The coffee maker only had decaf and was not serviced during my stay but at least I could get coffee in the lobby. . There was no guidebook to explain how to use the phone or the Wi-Fi or any of the features in the room; had to go down to the front desk for details on Wi-Fi access. The grounds were nicely maintained and parking was easy.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In town for the night
Overall, really nice place. Clean and comfortable, staff was friendly, close to major highways. The only 2 small things were: the bedside lamp socket was broken off from the lamp itself and the toilet was slow to flush and fill. Nothing major though.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

debra

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ZZ Top Lynard Skynyrd 🤘 Trip
Loved the Hilton garden inn.Clean, very comfortable, friendly employees great hotel.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Merribeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a fabulous location. The staff was friendly, helpful, and professional. The lobby has a homey feel and people use it for all types of activities. The breakfast was a buffet that was $13.00 that was amazing food. It was close to BWI & has easy access to all of Columbia. It was a great stay.
Séjour de 2 nuits en août 2023

10/10 Excellent

Judith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist Beverly was the most sweet heart receptionist i have ever seen. She went overboard to make sure we were comfortable and had what we need. Thanks a lot Beverly :)
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Toni

Les points forts : Personnel et service
I liked staff, & area around the hotel.
Séjour de 3 nuits en août 2023