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Avis sur Hampton Inn Baltimore-Downtown-Convention Center

2.5 out of 5
Hampton Inn Baltimore-Downtown-Convention Center
550 Washington Blvd, Baltimore, MD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 576 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 264 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1004." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Marie Josee

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Celena D - General Manager le 29 oct. 2019
Thank you for your positive feedback! We hope to see you again soon.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de Cory C - GM le 22 juil. 2019
Thank you for your feedback! Our goal is for your next visit to be perfect! Hope to see you soon!

10/10 Excellent

Kelly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came for Orioles game and a concert. Very convenient location, comfortable, clean and breakfast was great! Also the later checkout gave us time to enjoy the pool after breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Owner le 21 mai 2024
Heather, thank you very much for your awesome feedback! We hope to serve you again in the future.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are going to a ball game then you gotta stay here! Literally just steps away from the park. The staff were kind, the rooms very clean and spacious. We really enjoyed our stay and are looking for a Hamptonn Inn at our next stop.
Séjour de 1 nuit en mai 2024
Réponse de Owner le 21 mai 2024
Karen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Bien

adrian

Les points forts : Équipements
No hot water when I got up at 4am
Séjour de 2 nuits en mai 2024
Réponse de Owner le 14 mai 2024
Adrian, thank you for taking the time to leave us review. We appreciate the constructive feedback about the water, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Bien

silvio

Voyage d’affaires
Very poor customer services
Séjour de 2 nuits en mai 2024
Réponse de Owner le 13 mai 2024
Silvio, thank you for taking the time to leave us review. We appreciate the constructive feedback about our service, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Satisfaisant

Jeremy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Owner le 14 mai 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will definitely be returning for future stays in Baltimore.
Séjour de 2 nuits en mai 2024
Réponse de Owner le 13 mai 2024
Kimberly, thank you very much for your feedback! We can't wait to serve you again in the future.

8/10 Bien

DeAndre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en mai 2024
Réponse de Owner le 7 mai 2024
DeAndre, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Across the street from Camden Yards. Exactly what we needed.
Séjour de 2 nuits en avril 2024
Réponse de Owner le 7 mai 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Satisfaisant

Danielle

Séjour de 1 nuit en mai 2024

10/10 Excellent

Maria

Séjour de 1 nuit en mai 2024
Réponse de Owner le 24 mai 2024
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We come into town for tge Orioles games. The location us perfect!
Séjour de 1 nuit en mai 2024
Réponse de Owner le 6 mai 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly service. Clean rooms as well! We will definitely be back
Séjour de 2 nuits en avril 2024
Réponse de Owner le 24 avr. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk staff were the nicest people! the valet attendant was super helpful - I would definitely stay there again!
Séjour de 1 nuit en avril 2024
Réponse de Owner le 24 avr. 2024
Denise, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Joseph

Séjour de 4 nuits en avril 2024
Réponse de Owner le 9 mai 2024
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Paul, Salisbury

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is right across the street from the Oriole's Camden Yards. Excellent hotel and reasonable rates. This is the 2nd time we've stayed here and wife loves it (most important part😁).
Séjour de 1 nuit en avril 2024
Réponse de Owner le 15 avr. 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

David F

Still there
Séjour de 1 nuit en avril 2024
Réponse de Owner le 15 avr. 2024
David, thank you very much for your feedback!

10/10 Excellent

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk experienced computer issues durin our check in and handled it professionally. Rom was much larger tban I expexted. Breakfast had many choices. All in all a very good stay. Would stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Owner le 11 avr. 2024
Francis, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Horrible

Brian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
My son says to me, "Did your bed smell like poop, because mine did." Peeling back the blankets and sheets, there was a spot that smelled exactly as he described. I immediately called the desk. Waited 40 minutes for housekeeping manager, after no-show, we left. Staff was apologetic, but this experience was gross.
Séjour de 1 nuit en avril 2024
Réponse de Owner le 5 avr. 2024
Thank you for taking the time to review us, Brian. Cleanliness at our hotel is a top priority, and we apologize that your guest room fell short of your expectations. Rest assured that your comments have been discussed with the housekeeping team to improve our future performance. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further. We hope you choose to stay with us whenever your travels bring you back to Baltimore.

2/10 Horrible

Antonio

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They told me 30 days for me get my deposit back cause I use cashapp, so when the 30 days was over I never got my deposit back
Séjour de 1 nuit en mars 2024
Réponse de Owner le 4 avr. 2024
Thank you for taking the time to review us, Antonio. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Satisfaisant

Kristen, Thousand Oaks

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok stay
Séjour de 2 nuits en mars 2024
Réponse de Owner le 2 avr. 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Robert

Séjour de 1 nuit en mars 2024
Réponse de Owner le 15 avr. 2024
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than the $50 for overnight parking, all was terrific.
Séjour de 1 nuit en mars 2024
Réponse de Owner le 22 mars 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Clean, updated & very friendly staff!
Séjour de 1 nuit en mars 2024
Réponse de Owner le 18 mars 2024
Heather, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Satisfaisant

Abnus

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Valet took forever to come . We could never really use the car due to valet never being at their post
Séjour de 2 nuits en mars 2024
Réponse de Owner le 18 mars 2024
Abnus, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Cynthia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was quiet. My husband walked to a concert at the stadium and was pleasantly surprised how safe it was.
Séjour de 1 nuit en février 2024
Réponse de Owner le 13 mars 2024
Cynthia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Médiocre

Alma

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Owner le 13 mars 2024
Thank you for taking the time to review us, Alma. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Bien

Kerry-Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Rooms were clean and modern in styling. Staff very accommodating. Hot breakfast included. Nothing bad to say!
Séjour de 2 nuits en mars 2024
Réponse de Owner le 5 mars 2024
Kerry-Ann, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Amirah, Trenton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and helpful. Hotel was clean and you can smell the freshness.
Séjour de 2 nuits en mars 2024
Réponse de Owner le 5 mars 2024
Amirah, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Kelly, Richmond

Our dark our blinds didn’t pull down and we have a flood light in our window. We called maintenance at 2 am, they came immediately, couldn’t fix it, said they would be back and never came. It was very hard to sleep.
Séjour de 1 nuit en février 2024
Réponse de Owner le 22 févr. 2024
Kelly, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Owner le 21 févr. 2024
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Satisfaisant

Muhammad Khizer

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff was no helpful & valet parking didn’t tell before breakfast was awesome
Séjour de 1 nuit en février 2024
Réponse de Owner le 21 févr. 2024
Muhammad, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Satisfaisant

Tishon

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall okay. Front desk staff gave excellent and very friendly service both check in and out. The property was okay in a good location. Pool was out of service and room a bit outdated not so clean furniture. The only real issue was a stain on bed skirt and I just covered with a hand towel.
Séjour de 3 nuits en février 2024
Réponse de Owner le 20 févr. 2024
Tishon, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Alistie Tessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Owner le 20 févr. 2024
Alistie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Owner le 14 févr. 2024
Jamie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Owner le 12 févr. 2024
Tammy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Les points forts : Personnel et service
This is definitely the place to stay if you're visiting either of the stadiums.
Séjour de 2 nuits en janvier 2024
Réponse de Owner le 30 janv. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Vanessa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my boyfriend enjoyed our stay here for the Ravens game. There is a walking distance for a lot of things like restaurants and the aquarium and what not. Really loved how there was security downstairs at all times especially during a busy weekend for the football game! We loved our room, the space, the cleanliness, the bed everything was a 10/10. I would definitely recommend this hotel to my family and other people
Séjour de 2 nuits en janvier 2024
Réponse de Owner le 30 janv. 2024
Vanessa, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Bien

courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walking distance to convention center & restaurants.
Séjour de 2 nuits en janvier 2024
Réponse de Owner le 29 janv. 2024
Courtney, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Bien

jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was great. Staff was friendly - breakfast was a huge bonus. Pool was very cold- almost unswimmable. Would definitely stay here again
Séjour de 2 nuits en janvier 2024
Réponse de Owner le 29 janv. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Médiocre

Lacie

Séjour de 1 nuit en janvier 2024
Réponse de Owner le 22 mars 2024
Thank you for taking the time to review us, Lacie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Robbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great sport stay!!
Great hotel, great location for taking in a football game. The view of M&T stadium and Camden Yards was GREAT!!!
Séjour de 1 nuit en décembre 2023
Réponse de Owner le 8 janv. 2024
Robbie, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Bien

Adam

Voyage en groupe
Les points forts : Personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de Owner le 8 janv. 2024
Adam, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Bien

Kyle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shower
It was a nice stay. Please ck the shower floor my son did cut his foot on something plastic in the corner. I meant to bring it to your attention but we got busy and I forgot.
Séjour de 3 nuits en décembre 2023
Réponse de Owner le 3 janv. 2024
Kyle, thank you for taking the time to leave us review. We appreciate you letting us know about the shower, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Bien

elsie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Owner le 3 janv. 2024
Elsie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Horrible

Matthew P.

Voyage en famille
Les points faibles : Propreté
The first thing we noticed was that our room was not cleaned particularly well as there was a bobby pin laying in the middle of the bathroom floor, wrappers and candy stuffed behind the chair cushion, and the floor didn’t appear it had been vacuumed well. I normally do not complain about things so I just ignored it at the time. However, we did not receive any housekeeping service during our entire stay. We had 5 guests in our room and only had 4 towels. I requested more towels on Saturday night and was told by the front desk they didn’t have any towels and to come back later. I came back on Sunday and requested 5 sets of towels and was told I could only have 2 sets, and when I got back to the room I had only been given 1 actual towel. I understand it was a holiday weekend, but the hotel seemed extremely understaffed and I don’t even recall seeing a housekeeper during our stay, as I searched for towels. We we staying with another group in the room next door and they had to be moved to another room on another floor because the blind in their room did not close and would not work. Based on our experience, we would not choose to stay at this hotel in the future.
Séjour de 3 nuits en décembre 2023
Réponse de Owner le 6 janv. 2024
Thank you for taking the time to review us, Matthew. Cleanliness at our hotel is a top priority, and we apologize that your guest room fell short of your expectations. Rest assured that your comments have been discussed with the housekeeping team to improve our future performance. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further. We hope you choose to stay with us whenever your travels bring you back to Baltimore.

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Owner le 3 janv. 2024
Katie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Bien

Aliki

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Owner le 31 déc. 2023
Aliki, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!