Avis sur Fairfield Inn & Suites by Marriott White Marsh
Fairfield Inn & Suites by Marriott White Marsh
8477 Cordon Way, Baltimore, MD
Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
8 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en juin 2023
10/10 Excellent
ERIC
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ERIC
Séjour de 1 nuit en juin 2023
10/10 Excellent
Nathalie
4 janv. 2023
Nathalie
Séjour de 1 nuit en janvier 2023
8/10 Bien
Voyageur vérifié
28 avr. 2021
Voyageur vérifié
Séjour de 1 nuit en avril 2021
8/10 Bien
Voyageur vérifié
27 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Bernice, Brooklyn
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bernice
Séjour de 1 nuit en mai 2024
8/10 Bien
Dr Jackie
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dr Jackie
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Dr. Jackie,Thank you for sharing your positive experience at Fairfield Inn & Suites White Marsh. We're pleased to hear you found the accommodations safe, reliable, reasonable, and clean. We look forward to welcoming you back soon!
10/10 Excellent
Tamara
19 mai 2024
Tamara
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 mai 2024
Tamara, thank you for the excellent rating! The team at Fairfield Inn & Suites White Marsh is thrilled you had a positive experience. We're looking forward to welcoming you back soon!
6/10 Satisfaisant
Gretchen
18 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Gretchen
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Gretchen, thank you for sharing your feedback. The team is committed to ensuring a comfortable and healthy environment for all guests. We take concerns like yours seriously and will look into this further. Your comments are valuable and help us improve.
4/10 Médiocre
Wayne
Voyage en famille
29 avr. 2024
Les points forts : Personnel et service
Wayne
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Wayne, thank you for acknowledging the front desk team members. We regret to hear your sleep quality was not to expectation and that the overall experience did not stand out. We continually aim to elevate guest experience, so we value your feedback. We hope for the opportunity to serve you better on your next stay.
4/10 Médiocre
Marisela
Voyage en couple
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Marisela
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Marisela, it's disappointing to read about your less than perfect experience. While we do have certain policies in place to maximize guest comfort, it seems like they might have fallen short in your instance. We regret any inconvenience caused due to the amenities replenishment and bathroom setup. Rest assured that we prioritize guest feedback and use it to fine-tune our operations. We hope to have a chance to show you the usual high-standard stay our guests have come to expect.
4/10 Médiocre
Kirit
Voyage en couple
26 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kirit
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Kirit, it's regrettable to hear about the condition of your room. It's apparent that your experience did not meet the usual high standards we aim to provide, particularly concerning the comfort of your bed. We appreciate your constructive feedback and assure you that it will be taken into serious consideration as we constantly strive towards improving our guest experience. Thank you for bringing this to our attention.
6/10 Satisfaisant
Carla
Voyage en couple
24 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carla
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Carla, we're sorry to hear about the aspect of cleanliness that didn't meet your standards. We strive to maintain immaculate guest rooms, and it's unfortunate this wasn't your experience. Your feedback is important and will be used to improve for the future. Despite this, we hope your remaining stay was satisfactory and we get another opportunity to better serve you in the future.
10/10 Excellent
Sally
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Sally, it's great to hear you appreciated our friendly and efficient colleagues at Fairfield Inn & Suites White Marsh. We're delighted you enjoyed the complimentary breakfast. We can't wait to welcome you back on your next visit!
4/10 Médiocre
Michel
Voyage en famille
21 avr. 2024
Michel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Michel, we regret to hear that your stay didn't meet your expectations. It seems the cost of parking was a bit surprising, and the comfort level of your sleeping arrangement did not suffice. Furthermore, we acknowledge your concern regarding the lack of coffee during breakfast hours. Your feedback is important as we continuously strive to improve our services. We hope for a chance to better serve you in the future.
10/10 Excellent
Heather, Charlottesville
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Heather, thank you for sharing your experience at Fairfield Inn & Suites White Marsh. We're thrilled to learn that you appreciated the cleanliness, found our pricing to be of great value, and our team members to be welcoming. We hope to welcome you back in the future for another outstanding stay!
8/10 Bien
Stacey
16 avr. 2024
Stacey
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Stacey, thank you for choosing to stay at Fairfield Inn & Suites White Marsh. We're thrilled that you had a positive experience. Feel free to share any specific feedback next time as we continuously seek to improve our services. We hope to welcome you again soon!
10/10 Excellent
Scott
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Scott, we're thrilled to hear that your repeat stay at Fairfield Inn & Suites White Marsh was as good as, if not better than, your previous visits. Your compliments about our well-appointed rooms, cleanliness, and the complimentary breakfast are greatly appreciated. We look forward to welcoming you back on your next trip.
10/10 Excellent
Toma
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toma
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Toma, it's fantastic to hear you had an exceptional experience at Fairfield Inn & Suites White Marsh. We take pride in providing quick and efficient service. We appreciate your compliments and look forward to your return visit.
10/10 Excellent
Filipe
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Filipe
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Filipe, thank you for taking the time to share your experience. We appreciate your support and we look forward to welcoming you back to Fairfield Inn & Suites White Marsh in the future.
10/10 Excellent
Linda
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Linda, it brings us joy to hear that you had a restful sleep at Fairfield Inn & Suites White Marsh. Our goal is to provide our valued guests a comfortable environment, and it's lovely to know we accomplished this for you. We look forward to welcoming you back in the future for another peaceful night's rest.
10/10 Excellent
Robert
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Robert, we appreciate your glowing review. It's thrilling to hear you liked everything about your stay at Fairfield Inn & Suites White Marsh. Our team members work diligently to ensure each guest has a memorable experience, and your feedback indicates we did just that. We look forward to welcoming you back on your next visit.
10/10 Excellent
Roger
23 mars 2024
Les points forts : Propreté
Roger
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thank you for the excellent rating, Roger!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn & Suites White Marsh! We look forward to hosting you again soon.
10/10 Excellent
Rachel
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Thanks for the amazing rating, Rachel!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Fairfield Inn & Suites White Marsh!
10/10 Excellent
Shawn
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawn
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Shawn, it's great to hear that you appreciated the convenient location of Fairfield Inn & Suites White Marsh, without exposure to any unwelcome sounds. We are thrilled that our high-standard service and dedicated team members made your stay more enjoyable. We hope to welcome you back for another outstanding experience soon.
6/10 Satisfaisant
andrea
Voyage en famille
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
andrea
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 9 mars 2024
Andrea, thank you for the feedback regarding your recent stay. We understand there may have been some concerns regarding the room condition and the comfort of the beds. Your observations are important and are being taken into serious consideration. We're pleased, however, that our team members provided you with excellent service, which we believe is essential for a satisfying stay. We hope you'll give us another chance in the future to provide you with a better experience.
10/10 Excellent
Jaime, Phildelphia
Voyage en famille
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
Jaime, thank you for sharing your positive experience. At Fairfield Inn & Suites White Marsh, we take pride in offering spacious accommodations at a good value. We hope to welcome you back in the near future!
10/10 Excellent
stephen
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephen
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Stephen, thank you for giving Fairfield Inn & Suites White Marsh the maximum rating. We're thrilled you enjoyed your stay and hope to welcome you back very soon.
10/10 Excellent
Jose Francisco
25 févr. 2024
Jose Francisco
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Jose Francisco, thank you for sharing your excellent rating for Fairfield Inn & Suites White Marsh. We're grateful for your high recommendation and hope to see you again soon for another stellar stay.
8/10 Bien
Noel
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Noel, thank you for choosing Fairfield Inn & Suites White Marsh and for your positive feedback. We're pleased to know that you appreciated the calm atmosphere and cleanliness of our hotel, and felt it was a great deal. We look forward to welcoming you back in the future.
10/10 Excellent
Ronnie
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Ronnie
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Ronnie, it's wonderful to hear you found the check-in at Fairfield Inn & Suites White Marsh to be straightforward. We are thrilled our team members made a positive impact during your stay and that you enjoyed the breakfast. We look forward to having you as our guest again in the future.
8/10 Bien
Kirsten
17 févr. 2024
Les points forts : Propreté
Kirsten
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Kirsten, thank you for your rating. At Fairfield Inn & Suites White Marsh, we're thrilled to know you had a satisfactory stay. We strive to continually improve our services and your rating helps us do that. We look forward to welcoming you back for an even better experience.
10/10 Excellent
Deborah
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easy in and out
Deborah
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Deborah, it's a delight to hear you had a comfortable stay at Fairfield Inn & Suites White Marsh. We appreciate your acknowledgement of the convenience of our location and for recognizing the friendliness of our team members. As we continue to aim for exceptional service, it's uplifting to receive your high recommendation. Looking forward to serving you again if your travels bring you back through the area.
4/10 Médiocre
mona
10 févr. 2024
Les points faibles : Personnel et service et confort de la chambre
The Neverending saga.... ugh
mona
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 11 févr. 2024
Mona, it seems like the various issues you encountered during your stay impacted your overall experience. We regret hearing about the inconveniences you faced with the in-room amenities and with your breakfast experience. Our aim is always to provide a seamless stay for our guests and it's unfortunate that we didn't meet this expectation. We're making note of your feedback and will ensure our team members take the necessary steps to correct these matters. Furthermore, we trust that our team communicated effectively and took steps to resolve any dissatisfaction caused. We hope for another opportunity to welcome you back, and to improve your impression of us.
6/10 Satisfaisant
Goorudat
7 févr. 2024
Goorudat
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 8 févr. 2024
Goorudat, your rating has been noted. We believe there may be some areas we could enhance to make your next stay more enjoyable. Looking forward to welcoming you back at Fairfield Inn & Suites White Marsh and elevating your experience.
10/10 Excellent
Brian
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 10 févr. 2024
Thank you for the lovely rating, Brian!It's excellent you enjoyed your time at Fairfield Inn & Suites White Marsh so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Janet, Blackwood
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 10 févr. 2024
Janet, it's fantastic to hear that your stay at Fairfield Inn & Suites White Marsh was so seamless and enjoyable. It's great to know that you appreciated our swift check-in process, as well as the hot breakfast you received. We appreciate your kind words about our dedicated team members. Your trust in the cleanliness of our rooms is an excellent compliment, reinforcing our commitment to maintaining a high standard of hygiene. We look forward to the opportunity of welcoming you back for another satisfying stay.
10/10 Excellent
Shawnta
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shawnta
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 10 févr. 2024
Shawnta, we're thrilled to see your perfect rating of Fairfield Inn & Suites White Marsh! We appreciate your feedback and hope to see you again soon for another memorable experience.
10/10 Excellent
Aliyah
Voyage en famille, Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aliyah
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 10 févr. 2024
Aliyah, it's wonderful to know that you highly appreciated the diversity and hospitality of our team at Fairfield Inn & Suites White Marsh. The flexibility of our manager for late checkouts and our convenient location near the shopping center certainly add to the guest experience. It's lovely to hear that our Christmas decorations caught your eye! We appreciate your strong recommendation and look forward to your return.
10/10 Excellent
Dashawna
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dashawna
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 10 févr. 2024
Thanks for the outstanding rating, Dashawna!We're delighted your time at Fairfield Inn & Suites White Marsh was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excellent
Jamie
Voyage en famille, Voyage en groupe
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 10 févr. 2024
Jamie, it's gratifying to hear that you had such an excellent experience at Fairfield Inn & Suites White Marsh. Our team members' warm welcome definitely sets the tone for a memorable stay. We appreciate your review and look forward to your return.
10/10 Excellent
Michael
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Réponse de Customer Service le 10 févr. 2024
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Fairfield Inn & Suites White Marsh. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Renna
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay.
Renna
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 10 févr. 2024
Renna, it's always a pleasure to have you at Fairfield Inn & Suites White Marsh. Your ongoing loyalty means the world to us. We're glad that you consistently find our premises clean, quiet, and welcoming. We're particularly thrilled you enjoyed our breakfast balance. We look forward to your next visit.
8/10 Bien
Billy
Voyage en couple
2 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Billy
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 10 févr. 2024
Billy, thank you for choosing to stay at the Fairfield Inn & Suites White Marsh and for taking the time to rate your experience. We're thrilled to see your positive rating and hope you enjoyed your stay with us. We look forward to the opportunity of welcoming you back in the near future.
10/10 Excellent
KRISHNA
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KRISHNA
Séjour de 2 nuits en décembre 2023
Réponse de Nate S. le 28 déc. 2023
Thank you for the great review! We are happy to hear that you enjoyed your stay.Happy holidays!
10/10 Excellent
Joseph
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joseph
Séjour de 1 nuit en décembre 2023
Réponse de Nate S. le 22 déc. 2023
Thank you for your great review. We're glad you enjoyed your stay!Happy Holidays!
10/10 Excellent
Shawna
Voyage en groupe, Voyage d’affaires, Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawna
Séjour de 2 nuits en décembre 2023
Réponse de Nate S. le 22 déc. 2023
We pride ourselves in having some amazing individuals working at our location. Thank you for your review!Happy Holidays!
10/10 Excellent
latonya
Voyage en famille, Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
latonya
Séjour de 2 nuits en décembre 2023
Réponse de Nate S. le 22 déc. 2023
Thank you for your review. We are glad you enjoyed your stay!Happy Holidays!
2/10 Horrible
Jakhongir
1 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jakhongir
Séjour de 1 nuit en novembre 2023
Réponse de Nate S. le 22 déc. 2023
We are sorry you seemed to have a bad experience during your stay. Next time you stay with us, we will make things right.Happy Holidays!
10/10 Excellent
Antonino (Tony)
Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Antonino (Tony)
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 13 févr. 2024
Antonino, it's wonderful to hear that Fairfield Inn & Suites White Marsh continues to impress you with our welcoming team members and clean, cozy accommodations. We're delighted that you enjoyed our tasty breakfast offering and have found each of your stays to be enjoyable. We can't wait to continue providing you with exceptional experiences in the future.