Chambre Deluxe, 1 très grand lit, non-fumeurs | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit
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Avis sur Days Inn & Suites by Wyndham Laurel Near Fort Meade

2 out of 5
Days Inn & Suites by Wyndham Laurel Near Fort Meade
9860 Washington Blvd N, Laurel, MD

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 289 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 175 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 160 avis sur 1003." "

7,2/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

dominick

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
La toilette faisait du bruit, le robinet du lavabo est brisé, le rideau de douche est mal installer, il glisse de chaque côté vers le centre de la pole
Séjour de 1 nuit en décembre 2023
Réponse de Debra le 1 janv. 2024
Happy Holidays Dominick,Im sorry the room was not to your satisfaction, We would have been happy to move you if we would have known.I do hope you give us another try.Be Safe,DebraGeneral Manager

10/10 Excellent

Casimir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Debra le 24 juil. 2023
Good Afternoon Casimir,Thank you for choosing Days Inn, we appreciate your business and we look forward to your next stay with us.Stay SafeDebraGeneral Manager

6/10 Satisfaisant

Gynette

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
L'accueil fut chaleureux, personnel de bonne humeur. Le WI-FI était pourri, ça roulait à 2Mega bit, donc vraiment pourri. La chambre n'a pas été faite et le changement de serviette non plus. Le positif, chambre à lavage mais on doit se battre avec la sécheuse pour qu'elle fonctionne et cela nous coûte 2 fois le prix sans remboursement. quand on se prépare pour sortir, on réalise que la porte ne ferme pas du tout, ne barre pas et ne clenche pas. En sortant on demande de réparer rapidement ce qui fut fait puisque tout était sous contrôle à notre retour.
Séjour de 2 nuits en avril 2023
Réponse de Debra le 3 mai 2023
Im very sorry this all happened, I will have maintenance look at the dryer, or call in the experts. We could have reimbursed you the 1.00 did you let the front desk know? please come to the desk the next time your in the area and we will take care of you.My ApologiesDebra

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté
Parfait pour une nuit entre la Floride et Montréal.
Séjour de 1 nuit en mars 2023
Réponse de Debra le 11 mars 2023
Thank you, We look forward to your next stay with us when traveling back to FLStay SafeDebra General Manage

8/10 Bien

Sylvie

Séjour de 1 nuit en janvier 2023
Réponse de Debra le 3 févr. 2023
Good Evening Sylvie,Thank you for this score you have given us. I will be sharing this with my team to show them your appreciation. We look forward to serving you againDebraGeneral Manager

6/10 Satisfaisant

cyril

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Moyen
Cet hotel défraichi n avait d avantage que son emplacement et sa salle de sport. Le petit déjeuner est honnête. Pour le reste un rafraichissement s impose
Séjour de 3 nuits en novembre 2022
Réponse de Debra le 11 nov. 2022
Good Morning Moyen,We appreciate your business and your comments, Im sorry Our complimentary Hot Breakfast was not to your satisfaction, if you have suggestions we are very open to hear them so all our guests are happy. We are in the planning of a complete renovation for both buildings, and we do hope to see you again before and after of the renovations.Stay SafeDebra General Manager

8/10 Bien

Sophie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Bon rapport qualité/prix
Bon hôtel état, bon rapport qualité prix. Bon petit déjeuner. Moquette au sol assez ancienne.
Séjour de 1 nuit en décembre 2021
Réponse de Debra le 11 janv. 2022
Good Morning Sophie, Thank you for taking the time to write a review we truly appreciate this. The carpet is only 2 years old and we will be replacing the carpet during renovations again before 2026 when we are to be completed per Wyndham. Happy New Year, Stay Safe Debra Winkowski General Manager

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021
Réponse de Debra le 21 déc. 2021
Good Afternoon Jessica, Thank you for choosing the Days Inn and Suites, we appreciate your Business. We are very happy we have met all your expectations Happy Holidays Stay Safe Debra Winkowski General Manager

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Très bien. Très bon rapport qualité prix. Proche de la I-95.
Séjour de 1 nuit en janvier 2020
Réponse de debra le 3 févr. 2020
Good Morning, Thank you for this great score you gave us, It makes me happy and satisfied another guest had a very pleasant stay with us, we truly appreciate this. At your Service Debra Winkowski General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
c,était bien mais il a besoin d'être mis à jour. rénové,
Séjour de 1 nuit en août 2019
Réponse de debra le 26 août 2019
Good Morning, We are getting ready to do some renovations, as well as some furniture changes in the lobby, Wyndham has their Yearly conference in a few weeks. where they will roll out there new expectations for the Days Inn & Suites brand... we are very excited about this and we do hope to see you again. Ay Your Service, Debra Winkowski General Manager

2/10 Horrible

Nadia

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Debra le 1 août 2019
Good Morning Ms. Nadia, First I want to thank you for letting us know how your stay was with us, as we do appreciate all feedback, we do like to know why your stay was not good. Our Guests comments helps us improve where needed. I hope you could find the time to contact me and let us know where we need to improve, our guests comments helps us whether bad or good. At Your Service, Debra Winkowski General Manager

6/10 Satisfaisant

cyril

Motel banal mais correct
Séjour normal sanns plus. L'hôtel est moyen mais le personnel était accueillant. J'ai apprécié la salle de sport bien entretenue ainsi que le petit déjeuner correct que l'on peut faire. La chambre était une chambre classique de motel mais un peu dévevante car sentait la vieille fumée de cigarette er était un peu défraichie. Le motel est proche de centres commerciaux oû l on peut faire du shopping et manger de manière variée. Baltimore est proche mais pour Washington mieux vaut trouver un motel plus proche fsi on souhaite s'y rendre plusieurs jours de suite. Sinon c'est une étape au rapport qualité prix intéressant je pense dans le cadre d un voyage sur la cote est.
Séjour de 4 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dejeuner etais tres bon, les lits tres confortables pour le prix rien a dire
Séjour de 1 nuit en janvier 2019
Réponse de debra le 7 janv. 2019
Good Morning, Thank you for taking the time to write a review and give us a 5 star rating, I will share this with my staff. We look forward to letting serve you again in the near future. Happy New Year, Debra Winkowski General Manager

10/10 Excellent

Gregorio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front staff was friendly and helpful. Check in was quick.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Ryneisha

Les points faibles : Personnel et service
I feel the guy at the front desk could have been a little nicer. I didn’t know about a security deposit when booking through a third party . And 100 dollar deposit is a little crazy for these rooms. I ended up paying because my room was already paid for non refundable. Well I used my cash app not knowing it automatically takes it from Apple Pay. So he was saying my card numbers didn’t match I’m showing him where they took the money from off of my cash app. He told me you can’t get a room here cause your card numbers don’t match. Mind you he wrote down the last 4 of my card number.I asked him why he did that he said he had too. After reviewing my card several times on my phone Uncomfortable feeling.Luckily there was a very nice young lady who helped me figure out where the other card number was coming from. As she went to get the manager I’m not saying anything to him I’m waiting for the manager he said “i don’t know what your doing nothing is going to change you can’t get a room here” as if my room wasn’t already paid for. The young lady and the manager were very helpful. And I appreciate them for helping me figure this out. But as far as the male at the front desk . Very rude . Very unprofessional. This is not a job for him he does not know how to talk to people. For him to be that rude to a woman with a baby is beyond ridiculous and unacceptable. I usually don’t leave reviews but this experience made me very upset. I honestly will not be returning to this property.
Séjour de 1 nuit en mai 2024
Réponse de Debra le 24 mai 2024
I'm so sorry Ryneisha, I will speak to him about this, again my apologies... Just to let you know I spoke with our pest control what was in the other room was a water bug what happens if they cannot find water they die off. Room was treated anyways. Thank you for letting us know.Stay Safe,DebraGeneral Manager

2/10 Horrible

Abigail

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was hair in the towels the forest didn’t have a stopper I have to cover with towel to prevent anything crowing in
Séjour de 1 nuit en mai 2024
Réponse de Debra le 21 mai 2024
Ho Abigail,We appreciate your review, Thank you if there was anything you needed during your stay please let us know we are here to assist you. We do hope you come back and give us another chance.Stay Safe,DebraGeneral Manager

2/10 Horrible

Carolee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible. The room it smelled like cigarettes, I asked for another room and they told me I have to pay $40 extra if I wants to move for other room . No breakfast. Just coffe and cereal
Séjour de 1 nuit en mai 2024
Réponse de Debra le 21 mai 2024
Good Afternoon,We offer a full breakfast, I'm sorry you did not see it in our breakfast room, we have Danishes, bagels, waffles, fruit, juice, cereal, oatmeal, sausage, what are we missing so we can work on getting it.Stay Safe DebraGeneral Manager

2/10 Horrible

Ellen, West Haverstraw

The room smelled like mold!! The water couldn’t get hot in the bathroom
Séjour de 2 nuits en mai 2024
Réponse de Debra le 20 mai 2024
Good Evening Ellen,Im sorry your experience was not a good one, Did you speak with the front desk about this at the time of check-in? We would have tried our best to make you comfortable. Feel free to contact me if need to Stay Safe,DebraGeneral Manager

4/10 Médiocre

Grace

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room was clean somewhat.. smell like cigarettes covered with spray. Needs a major upgrade!!! But nobody bothered me.. I was in an exterior room. Lights were not working so well. It was cheap..so I got what I paid for (unfortunately)
Séjour de 3 nuits en mai 2024
Réponse de Debra le 17 mai 2024
Hi Grace,I am sorry and apologize deeply for the ignorance of a past guest for smoking in our non-smoking room, we try and work very hard to get these rooms clean to our guests expectations and what they expect when they check in. This is what we use the security deposit for. Please give us another chance and let me know when and if you return.Stay Safe,DebraGeneral Manager

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Debra le 9 mai 2024
Good Afternoon Dwayne,Thank you for this score, I will be sharing this with my team. We look forward to serving you agin in the near future.Stay SafeDebraGeneral Manager

4/10 Médiocre

Jeffery

Easy access to food, but the surrounding areas were not very clean.
Séjour de 2 nuits en avril 2024
Réponse de Debra le 28 avr. 2024
Good Afternoon,Im sorry you feel surrounding areas at our hotel were not very clean, I will speak to our housekeeping team, as well as the outside crew, as well as maintenance staff.We all work hard to make sure everything is sanitized and clean... but I will speak to our housekeeping & Maintenance team.Thank youStay Safe,DebraGeneral Maintenance

2/10 Horrible

Vikeesa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I booked for daughter. The Door had obviously been busted through at some point and wouldn't lock. She left and had to find a different place to stay.
Séjour de 1 nuit en avril 2024
Réponse de debra le 25 avr. 2024
Good Afternoon Vikeesa,All of our doors lock, there are 3 different locks on every door, Did she contact front desk for assistance? What room was this? I look forward to hearing back from youStay SafeDebraGeneral Manager

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de debra le 25 avr. 2024
Thank you Jose for your review score you gave us we do appreciate this.Stay Safe,DebraGeneral Manager

10/10 Excellent

Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Debra le 18 avr. 2024
Thank you Madison, we appreciate your business and look forward to seeing you again.Stay Safe,DebraGeneral Manager

4/10 Médiocre

Dane

Les points faibles : Équipements
TV didnt work.. Fixtures with nails hanging out, furniture wasnt clean
Séjour de 1 nuit en avril 2024
Réponse de Debra le 18 avr. 2024
Im sorry Dane, we would have been happy to move you if we had known. Please let us know the next time.. the TV just need to scroll up on the remote. As for the fixtures we will look into this thank you.Stay Safe,DebraGeneral Manager

6/10 Satisfaisant

Samantha

Voyage en couple
Property had some age. One part has the doors inside and one part has the doors outside. Checked in after 10 pm due to traveling it was easy and simple.
Séjour de 1 nuit en avril 2024
Réponse de Debra le 14 avr. 2024
Good Afternoon Samantha,Thank you for taking the time to write a review we appreciated this review, We are planning a renovation the owner is looking into this and pricing things out. We look forward to your next stay with us.Stay Safe,DebraGeneral Manager

8/10 Bien

Wanda, Brooksville

Séjour de 1 nuit en avril 2024
Réponse de Debra le 9 mai 2024
Good Afternoon Wanda,We appreciate the time you took to let us know how your stay was, we look forward to serving you again.Stay Safe,DebraGeneral Manager

10/10 Excellent

LORETTTA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicest place I've lodged in for many years! Will use this location for all future trips to Maryland!
Séjour de 2 nuits en mars 2024
Réponse de Debra le 8 avr. 2024
Good Afternoon Loretta,Thank you for this amazing review, please let us know when you are back in the area and I will upgrade your room type. We appreciate you gracious comments.Stay Safe,DebraGeneral Manager

6/10 Satisfaisant

Krystle

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I found a roach in my room.
Séjour de 1 nuit en mars 2024
Réponse de Debra le 4 avr. 2024
Good Afternoon Krystie,I'm sorry about this, did you report this to the desk? we would have moved you and called in pest control to take care of this concern. Our apologies I wish I knew what room this was. Stay Safe,DebraGeneral Manager

2/10 Horrible

Elton

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad customer service
Réponse de Debra le 2 avr. 2024
Good Afternoon Elton,My apologies for my team not providing the service I require for this hotel. Feel free to contact me, If there is anything I can do for you.Stay SafeDebraGeneral Manager

2/10 Horrible

FRANCIS

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad place
Séjour de 2 nuits en mars 2024
Réponse de Debra le 2 avr. 2024
Im sorry Francis, you were not happy with your stay. I would like more information so I know what needs to be corrected. My apologies this is not our standard to have bad service or unhappy customers. Feel free to contact me so I can get this correctedDebraGeneral Manager

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar muy tranquilo buen precio realmente lo recomiendo
Séjour de 3 nuits en mars 2024
Réponse de Debra le 29 mars 2024
Good Morning,Thank you for this amazing review, my team and I thank you and hope to serve you again in the near future...Stay Safe,DebraGeneral Manager

10/10 Excellent

Tenia

Séjour de 7 nuits en mars 2024
Réponse de debrA le 29 mars 2024
Good Afternoon Tenia,Thank you for choosing Days Inn & Suites, we truly appreciate your business and look forward to a return visit.Stay SafeDebraGeneral Manager

6/10 Satisfaisant

Suresh

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are not well maintained and no furniture like sofas etc in room
Séjour de 1 nuit en février 2024
Réponse de Debra le 27 mars 2024
Good Afternoon Suresh,Thank you for choosing Days Inn & Suites, our Suite rooms have couches not the standard rooms. We maintain all our rooms and getting ready to renovate hopefully within the year. We appreciate your business and hope to see you once again.Stay Safe,DebraGeneral Manager

4/10 Médiocre

Adedayo

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Noisy
Séjour de 4 nuits en mars 2024
Réponse de debra le 25 mars 2024
Good Afternoon,Im sorry you felt the hotel or the outside noise was loud, Did you report this to the front desk for us to look into it?Please feel free to contact me if you have any questions.Stay Safe,DebraGeneral Manager

10/10 Excellent

tyler

Séjour de 2 nuits en janvier 2024
Réponse de Debra le 23 mars 2024
Good Afternoon Tyler,Thank you for choosing Days Inn we appreciate your business and taking the time to let us know how your stay was with us. Hope to see you soon.Stay Safe,DebraGeneral Manager

2/10 Horrible

Adedayo

Séjour de 1 nuit en mars 2024
Réponse de Debra le 19 mars 2024
Good Afternoon Adedayo,Im sorry your stay was not to your satisfaction. I ask if you can contact me so I can have a better understanding of what went wrong, and what I can do to fix it. I look forward to hearing back from you.Stay Safe,DebraGeneral Manager

2/10 Horrible

Jean Baptiste

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de debra le 18 mars 2024
Good Afternoon Jean,Thank you for the score you gave us, Can you give us a reason why? we cant fix what we dont know about. feel free to contact me. Stay Safe,DebraGeneral Manager

2/10 Horrible

Kinyuy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a motel not a hotel. They didn’t show pictures of the motel they had in a separate building. I feel scammed
Séjour de 3 nuits en mars 2024
Réponse de debra le 14 mars 2024
In the description of the room you reserved it does state exterior entrance room, I apologize you missed it, this is why these rooms are cheaper. we could have upgraded you for just a few dollars more if you wanted.Please Stay Safe,DebraGM

2/10 Horrible

Stacey-Ann

Voyage d’affaires
Les points faibles : Personnel et service
The room was so many noise and the bed and alll was vibrating when sleep the keys don’t work the elevator not working for days
Séjour de 4 nuits en février 2024
Réponse de Debra le 14 mars 2024
Good Afternoon,We notified everyone at check-in with a letter about the elevator and received your signature that you under stand, and offered all guests help with their luggage if they needed help... and it was only down over the weekend, our apologies, this is not an everyday occurrence. I'm not sure what you mean the bed was vibrating, we dont have vibrating beds... my apologies Stay SafeDebraGM

2/10 Horrible

Shayla

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No hot water, notified the staff at the desk claim to have reset the button only to have hot water for 34 seconds. Key cards kept deactivating such a waste of money staying there.
Séjour de 2 nuits en mars 2024
Réponse de Debra le 4 mars 2024
There was hot water Ma'am hot water tanks were at 132 degrees each there are 2 tanks in each building all brand new. I appreciate you letting me know. Key cards do deactivate if you put them near your car keys, cell phones or even credit cards. I will remind my staff to remind the guests of this. Thank you for staying with us.Stay SafeDebraGM

2/10 Horrible

meejung

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Debra le 3 mars 2024
Good Afternoon Meejung,Im sorry your stay was not to your satisfaction, I would like to know what I could do to change your experience. Feel free to contact me anytime.Stay Safe,DebraGeneral Manager

8/10 Bien

Melbin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
No customer service at all when I checked out the 29th of feb at 7:30 … unfriendly at all.
Séjour de 1 nuit en février 2024
Réponse de Debra le 29 févr. 2024
Mr. Melbin,I am so sorry I will speak to my employee, this is not acceptable at all.I do hope you will come back and give us another try, I will speak to my employee Stay SafeDebraGeneral Manager

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICE PLACE
Séjour de 2 nuits en février 2024
Réponse de Debra le 28 févr. 2024
Good Afternoon Jeffrey,Thank you for your great score you gave us and the kind words about your stay with us. We look forward to your next stay with us.

10/10 Excellent

Luz

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Hotel was good met my needs and my families for our short trip Only thing microwave needs to be replaced. Tv turned on but no cable or channels to watch. Overall was good.
Réponse de debra le 21 févr. 2024
Good Afternoon,Thank you for this wonderful score you have given us, I'm sorry about the TV, my team should have told you to just scroll up for a TV channel, and as for the microwave that's an easy fix too, was this told to the front desk? Again I apologize and will look into this further.Stay Safe,DebraGeneral Manager

10/10 Excellent

Mehn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de debra le 15 févr. 2024
Good Afternoon,Thank you for this great score you have given us, we appreciate for choosing Days Inn. We hope to see you again soon.DebraGeneral Manager

6/10 Satisfaisant

Ronytabh

Séjour de 1 nuit en février 2024
Réponse de Debra le 21 mars 2024
Good Morning Ronytabh,Im sorry your stay was not completely to your satisfaction, I do hope you give us another chance please, We look forward to serving you againStay Safe,DebraGM

6/10 Satisfaisant

Robert

Les points forts : Propreté
reported plugged sink first morning, never fixed. do not understand how housecleaning could clean sink without noticing and reporting also.
Séjour de 3 nuits en janvier 2024
Réponse de Debra le 5 févr. 2024
Good Afternoon,I do apologize for the lack of service that we provide, I do not know the whole story on this incident but I will find out between our housekeeping team and Maintenance team. I appreciate you bringing this to my attention.Stay SafeDebraGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Debra le 29 janv. 2024
Good Afternoon,Thank you for filling out a review, we appreciate you business and look forward to a return visit.Be SafeDebraGeneral Manager

6/10 Satisfaisant

INGRID

Voyage en famille
Broken furniture, no tv control and room very cold. Per the front desk the room had not been in use and it would take time to warm up.The bed comforter and extremely hot water to shower. Breakfast had one broken waffle make as well as the toaster.
Séjour de 2 nuits en janvier 2024
Réponse de Debra le 29 janv. 2024
Good Afternoon,Thank you for taking the time to let us know how your stay was, as for breakfast we only have 1 waffle maker out and the spare works just fine. I tested the toaster and as well this is working as well, I'm sorry it was not working for you, but anyone would have been happy to assist you. I will speak to housekeeping on TV remotes in the room, this is their job to make sure all is provided for our guests, we do have extras at the desk also.We do hope to see you again.Be Safe,DebraGeneral Manager