Avis sur Best Western Plus Hotel & Conference Center
Best Western Plus Hotel & Conference Center
5625 O'Donnell Street, Baltimore, MD
Avis
7,6
Bien
7,8/10
Propreté
8,4/10
Personnel et service
7,4/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
11 août 2023
Séjour de 1 nuit en août 2023
Réponse de Iryna Galushko, Executive Assistant le 14 août 2023
Dear Ms. Martyne,Thank you for the score regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Marie-Josée
27 déc. 2022
Marie-Josée
Séjour de 1 nuit en décembre 2022
8/10 Bien
Jean-François
Voyage en famille
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-François
Séjour de 1 nuit en août 2022
10/10 Excellent
Georges
Voyage en famille
11 mars 2022
Les points forts : Personnel et service et équipements
Georges
Séjour de 1 nuit en mars 2022
8/10 Bien
Camil
9 mars 2022
Camil
Séjour de 1 nuit en mars 2022
8/10 Bien
Ronda
Voyage en famille, Voyage en couple
25 mai 2024
Les points forts : Propreté et équipements
Ronda
Séjour de 1 nuit en mai 2024
2/10 Horrible
Mark
24 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en mai 2024
10/10 Excellent
Melissa
Voyage en famille, Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mai 2024
Réponse de Iryna Galushko Executive Assistant le 23 mai 2024
Dear Ms. Melissa,Thank you for taking the time to share your feedback with us. We're pleased to hear that your stay was consistent with your expectations and that you found familiarity in our services.We understand that finding our location can be challenging for those not familiar with Baltimore. We are currently working on improving our signage and providing more detailed directions on our website to help future guests navigate more easily.Your feedback is valuable to us as we strive to enhance the overall guest experience. Thank you for your continued loyalty, and we look forward to welcoming you back on your next visit.Best regards,
10/10 Excellent
Beyonce
Voyage en famille
19 mai 2024
Les points forts : Équipements
Beyonce
Séjour de 2 nuits en mai 2024
Réponse de Iryna Galushko, Executive Assistant le 20 mai 2024
Dear Ms. Beyonce,Thank you for your wonderful feedback!We're delighted to hear that George provided you with excellent service and made your stay enjoyable. It’s great to know that he contributed to making your first trip without your parents a memorable one. We'll be sure to pass along your kind words to him.We hope to welcome you back for another fantastic stay soon.Best regards,
8/10 Bien
Patrice
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrice
Séjour de 2 nuits en mai 2024
Réponse de Iryna Galushko, Executive Assistant le 20 mai 2024
Dear Ms. Patrice,Thank you for taking the time to rate your recent stay with us. We’re glad to see you had a positive experience overall, earning us a 4 out of 5!We always strive to provide the best service and accommodations for our guests. We look forward to welcoming you back soon.Best regards,
10/10 Excellent
Priyanka
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Priyanka
Séjour de 1 nuit en mai 2024
Réponse de Iryna Galushko, Executive Assistant le 8 mai 2024
Dear Ms. Priyanka,Thank you for taking the time to leave a review! We appreciate your feedback and hope you had a pleasant stay with us. If there are any specific areas you feel we could improve upon or if you have suggestions for future visits, please feel free to share them. We look forward to welcoming you back in the future!
8/10 Bien
Roxanne, brockport
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roxanne
Séjour de 2 nuits en mai 2024
Réponse de Iryna Galushko, Executive Assistant le 6 mai 2024
Dear Ms. Roxanne,Thank you for sharing your feedback with us. We're glad to hear that our security presence was noticed and that you felt safe during your stay. However, we apologize for any inconvenience caused by the limited handicap parking during the motorcycle club gathering. We'll review this situation to ensure better accessibility for all our guests in the future.We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Best regards,
10/10 Excellent
Grigoriy
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grigoriy
Séjour de 2 nuits en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 6 mai 2024
Dear Mr. Grigoriy,Thank you for your feedback regarding our hotel's location. We're glad you found it convenient for your needs during your stay. We strive to offer a strategic and accessible location for all our guests, and we're pleased to know it met your expectations.We look forward to welcoming you back on your next visit.Best regards,
10/10 Excellent
Franklin
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franklin
Séjour de 3 nuits en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 3 mai 2024
Dear Mr. Franklin,Thank you for taking the time to leave us a review.We are delighted to hear about your positive experience during your stay with us. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another great experience in the future.Best regards,
10/10 Excellent
Tmain
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tmain
Séjour de 1 nuit en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 29 avr. 2024
Dear Mr. TrainWe are thrilled to hear that you had an awesome experience with our staff!Your positive feedback about our team is greatly appreciated. We take pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded in making your stay enjoyable.We value your feedback and look forward to welcoming you back soon.Best regards,
8/10 Bien
Marian
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marian
Séjour de 1 nuit en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 17 avr. 2024
Dear Ms. Marian,Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us.We appreciate your support and look forward to welcoming you back soon for another great experience!Best regards,
10/10 Excellent
Edward
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 15 avr. 2024
Dear Mr. Edward,Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel to be a good choice for couples.Creating a welcoming and comfortable environment for all our guests, including couples, is something we strive for. We are pleased that you enjoyed your stay with us and that we could contribute to a pleasant experience.We always value input from our guests to improve our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,
4/10 Médiocre
David
Voyage en famille, Voyage avec des animaux de compagnie
14 avr. 2024
Les points faibles : Propreté
David
Séjour de 1 nuit en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 15 avr. 2024
Dear Mr. David,Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western. We sincerely apologize for any dissatisfaction you experienced during your visit.We understand the importance of cleanliness and maintaining high standards throughout our hotel, and we regret that we did not meet your expectations in this regard. Rest assured, we are taking immediate steps to address and rectify any cleanliness issues to ensure a more pleasant stay for our guests in the future.Regarding the pet fee, we apologize for any confusion or inconvenience caused. We strive to provide transparent information to our guests, and we regret if there was any oversight in communicating our pet policy and associated fees. Your feedback highlights an area where we can improve our communication and clarity.We appreciate your feedback as it helps us identify areas for improvement. Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience that reflects our commitment to guest satisfaction.Best regards,
8/10 Bien
Lisa
11 avr. 2024
Lisa
Séjour de 2 nuits en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 3 mai 2024
Dear Ms. Lisa,Thank you for taking the time to rate your recent stay with us.We appreciate your positive rating and are glad that you had a good experience overall. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,
10/10 Excellent
Brendon
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brendon
Séjour de 5 nuits en avril 2024
Réponse de Iryna Galushko, Executive Assistant le 15 avr. 2024
Dear Mr. Brendon,Thank you so much for your wonderful feedback regarding your recent stay at The Best Western Hotel Conference Center. We are thrilled to hear that our location near Dundalk and central accessibility to various places meet your needs perfectly.We are equally delighted that you enjoyed our excellent food offerings for both breakfast and dinner. Your recommendation means a lot to us, and we appreciate your kind words.Whether it's a long-term or short-term visit, providing a comfortable and enjoyable experience for our guests is our top priority. We are pleased to hear that we met your expectations during your stay.Thank you once again for choosing to stay with us and for recommending us to others. We can't wait to welcome you back for another fantastic stay in the future!Best regards,
10/10 Excellent
Tyrone
6 avr. 2024
Les points forts : Propreté
Tyrone
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 8 avr. 2024
Dear Mr. Tyrone,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our hotel convenient during your stay. Your satisfaction is important to us, and we appreciate your positive comments.We look forward to welcoming you back for another pleasant stay in the future.
8/10 Bien
Marvin
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marvin
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 1 avr. 2024
Dear Mr. Marvin,Thank you for taking the time to leave us a review and for giving us a positive rating of 4 out of 5. Your feedback is invaluable to us as we continually strive to provide exceptional experiences for all our guests.We're glad to hear that your overall experience was satisfactory. Your feedback helps us identify areas where we excel and areas where we can improve, ensuring that we maintain the high standards of service and comfort that we aim to deliver.If there are any specific aspects of your stay that you believe could be enhanced to earn a perfect score next time, please feel free to share your thoughts with us. Your input is essential in helping us tailor our services to better meet your needs and preferences.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,
10/10 Excellent
Donetta Marie
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donetta Marie
Séjour de 3 nuits en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 26 mars 2024
Dear Ms. Marie,Thank you for your wonderful feedback!We're thrilled to hear that you found your room to be perfect during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's delightful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another perfect stay in the future!Warm regards,
10/10 Excellent
Lashell
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lashell
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 25 mars 2024
Dear Ms. Lashell,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt safe and comfortable during the event at our hotel, especially as a solo traveler.Ensuring the safety and well-being of all our guests is a top priority for us, and we're thrilled that you found our hotel to be a secure environment. We're also pleased to hear that your check-in experience was quick and that our staff provided friendly service.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,
10/10 Excellent
LaRita
Voyage en couple
24 mars 2024
LaRita
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 25 mars 2024
Dear Ms. Larita,Thank you for choosing to stay with us after attending the comedy show. We're thrilled to hear that you found our hotel to be a quiet place and that our front desk staff were helpful during your stay.Ensuring a peaceful environment and providing exceptional service are top priorities for us, and we're delighted that we were able to meet your expectations in these regards.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,
10/10 Excellent
Brya
24 mars 2024
Brya
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 25 mars 2024
Dear Ms. Brya,Thank you for taking the time to leave us a perfect score of 5 out of 5! We greatly appreciate your positive rating and are thrilled to hear that you had a great experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,
6/10 Satisfaisant
John
23 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 25 mars 2024
Dear Mr. John,I want to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the leaking bathtub. Your comfort and satisfaction are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations in this regard.I deeply regret any disturbance caused by the noise resulting from the leaking bathtub. It is certainly not the experience we aim to provide to our valued guests. Please rest assured that your feedback was taken seriously, and we have since addressed the issue to prevent any future occurrences.I understand your concern about the impression that this issue may not have been adequately addressed in the past. Please know that we take maintenance matters seriously and strive to promptly resolve any issues reported to us. Your feedback highlights areas where we can improve, and I assure you that we will take steps to ensure better communication and resolution of such concerns in the future.We sincerely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve our service and facilities for all our guests. Your satisfaction is our priority, and we are committed to making your future stays with us seamless and enjoyable.Once again, please accept our apologies for any inconvenience caused. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Warm regards,
6/10 Satisfaisant
Micheal
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Micheal
Séjour de 14 nuits en février 2024
Réponse de Iryna Galushko, Executive Assistant le 13 mars 2024
Dear Micheal,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you've experienced in obtaining a new receipt for your early checkout.Firstly, we appreciate your understanding and cooperation in accommodating your early departure. Your satisfaction is our priority, and we're glad we could assist with your change in plans.However, it's disheartening to learn that you've encountered difficulties in obtaining a new receipt for insurance purposes. Please accept our sincerest apologies for any inconvenience or frustration this has caused you.Rest assured, we take your concern seriously, and our team is actively working to address this issue promptly. I have personally forwarded your request to our front office department, emphasizing the urgency of the matter. They will ensure that a new receipt is generated and sent to you at the earliest convenience.Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Warm regards,
10/10 Excellent
JENNIFER, ROANOKE
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JENNIFER
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 12 mars 2024
Dear Ms. Jennifer,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had such a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are grateful for your acknowledgment.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,
10/10 Excellent
Haley
Voyage en famille avec de jeunes enfants, Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haley
Séjour de 2 nuits en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 11 mars 2024
Dear Ms. Haley,Thank you so much for taking the time to leave us a stellar 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,
10/10 Excellent
Virginia
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginia
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 7 mars 2024
Dear Ms. Virginia,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our establishment clean, well-kept, and our staff friendly. Your kind words are truly appreciated and motivate us to continue providing excellent service.We look forward to welcoming you back for another delightful experience in the future. If you have any further comments or suggestions, feel free to share.Thank you again for choosing Best Western Plus Hotel & Conference Center.Best regards,
10/10 Excellent
Sherry
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherry
Séjour de 1 nuit en janvier 2024
8/10 Bien
Miguel
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 4 mars 2024
Dear Mr. Miguel,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the room to your liking. It's wonderful to know that you also appreciated our breakfast offerings and the cleanliness of our rooms.Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future. Best Regards,
8/10 Bien
Thomas
4 mars 2024
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 5 mars 2024
Dear Mr. Thomas,We wanted to extend our heartfelt gratitude for taking the time to leave a review following your recent stay with us.We're thrilled to see that you rated your experience with us a 4 out of 5. Your positive feedback is greatly appreciated and serves as a testament to our ongoing commitment to providing exceptional service.We value your input and are always eager to learn how we can make our guests' experiences even better.Once again, thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,
10/10 Excellent
Tina
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 4 mars 2024
Dear Ms. Tina,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We look forward to welcoming you back on your next visit!Best Regards,
10/10 Excellent
Chante, Largo
2 mars 2024
Chante
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 25 mars 2024
Dear Ms. Chante,Thank you very much for your recent stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that your experience at Best Western Plus Hotel & Conference Center met and even exceeded your expectations, earning us a perfect score of 5 out of 5.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warm regards,
10/10 Excellent
Vanessa
2 mars 2024
Vanessa
Séjour de 1 nuit en mars 2024
Réponse de Iryna Galushko, Executive Assistant le 4 mars 2024
Dear Ms. Vanessa,Thank you for taking the time to share your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team is dedicated to providing top-notch service, and we are delighted to know that their efforts contributed to making your stay enjoyable. Your positive feedback serves as a great encouragement to all of us.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, please don't hesitate to let us know.We appreciate your choosing Best Western Plus Hotel & Conference Center, and we look forward to welcoming you back for another exceptional stay.Best Regards,
6/10 Satisfaisant
Alan
1 mars 2024
Alan
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 1 mars 2024
Dear Mr. Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty, and we're sorry to hear that your experience was less than stellar.Your input is valuable to us, and we hope to have the opportunity to better meet your expectations in the future.Best regards,
10/10 Excellent
Mia
1 mars 2024
Mia
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 21 mars 2024
Dear Ms. Mia,Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a 5-star experience during your stay with us. Your score means a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit. Thank you again for choosing us!Warm regards,
10/10 Excellent
Evan
Voyage en famille
29 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Evan
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 29 févr. 2024
Dear Mr. Evan,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.It's wonderful to know that our staff left a positive impression on you, and we are delighted that you found the service, amenities, and overall stay to be perfect.We truly appreciate your feedback and the opportunity to have been a part of your positive travel experience.If your travels bring you back to Baltimore, we would be honored to host you again. Please do not hesitate to reach out if there is anything we can assist you with.Thank you once again for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back in the future.Best regards,
6/10 Satisfaisant
Dragisa
28 févr. 2024
Dragisa
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 29 févr. 2024
Dear Ms. Dragisa,Thank you for taking the time to share your rating of your recent stay at our hotel. We appreciate your feedback.We see that you rated your experience as a 3 out of 5, and while we're glad to have had you as our guest, we would love to know more about your stay. Your insights are valuable to us in our ongoing efforts to enhance our services.If there are specific aspects or details you'd like to share, please feel free to provide additional comments. We want to ensure that every guest has a positive experience, and your input will help us in achieving that goal.Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.Best regards,
8/10 Bien
Voyageur vérifié
26 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Iryna Galushko, Executive Assistant le 29 févr. 2024
Dear Customer,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your valuable input, and we're pleased to hear that your overall experience was positive.We always strive to provide a comfortable and enjoyable stay for our guests, and your comments help us to identify areas where we can continue to improve. We value your patronage and look forward to the opportunity of hosting you again in the future. Thank you once again for choosing Best Western Plus Hotel & Conference Center, and we hope to welcome you back soon.
8/10 Bien
Lucy
19 févr. 2024
Lucy
Séjour de 6 nuits en février 2024
Réponse de Iryna Galushko, Executive Assistant le 20 févr. 2024
Dear Ms. Lucy,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very kind.Providing excellent service with a warm and welcoming attitude is our top priority, and your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to the pleasure of welcoming you back.Warm regards,
10/10 Excellent
Lawrence, Philadelphia
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 19 févr. 2024
Dear Mr. Lawrence,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had a positive experience during your stay.Your feedback is incredibly valuable to us, and we appreciate your kind words. It motivates our team to continue delivering excellent service and ensures that we are meeting the expectations of our guests.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to serving you again in the future.Best regards,
8/10 Bien
Vernon
Voyage en famille
15 févr. 2024
Les points forts : Équipements
Vernon
Séjour de 3 nuits en février 2024
Réponse de Iryna Galushko, Executive Assistant le 16 févr. 2024
Dear Mr. Vernon,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be an overall good place to stay. Your positive experience is our utmost priority, and we're delighted that you enjoyed your time with us.Your input is valuable as we continuously strive to provide excellent service.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,
8/10 Bien
Charles
11 févr. 2024
Charles
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 12 févr. 2024
Dear Mr. Charles,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your 4 out of 5 review.Your insights are important to us, and we value your input.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,
10/10 Excellent
Marie-Eve
Voyage en famille avec de jeunes enfants, Voyage en famille
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 8 févr. 2024
Dear Ms. Marie-Eve,Thank you for sharing your wonderful 5 out of 5 review! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Best regards,
8/10 Bien
Samuel
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 8 févr. 2024
Dear Mr. Samuel, Thank you for sharing your feedback and giving us a 4 out of 5 rating. We're delighted that you had a positive experience during your stay. Your insights are valuable, and we look forward to the opportunity of hosting you again in the future.Best regards,
10/10 Excellent
SANDRA
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SANDRA
Séjour de 1 nuit en février 2024
Réponse de Iryna Galushko, Executive Assistant le 8 févr. 2024
Dear Ms. Sandra,Thank you so much for your outstanding 10 out of 10 review ! We're thrilled to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,
10/10 Excellent
Markita
6 févr. 2024
Les points forts : Propreté
Markita
Séjour de 1 nuit en janvier 2024
Réponse de Iryna Galushko, Executive Assistant le 8 févr. 2024
Dear Ms. Markita,Thank you for taking the time to leave us a fantastic 5 out of 5 review! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards,