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Avis sur Aloft Arundel Mills BWI Airport

3 out of 5
Aloft Arundel Mills BWI Airport
7520 Teague Rd, Hanover, MD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 534 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1001." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Tenise

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great the entire stay. The location was great.
Séjour de 3 nuits en mai 2024
Réponse de Dual General Manager le 28 mai 2024
Dear Tenise, We appreciate you sharing your thoughtful feedback with other travelers. We agree, our convenient location is perfect for exploring all that Hanover has to offer! We are also glad that our associates took great care of you, and we will be happy to share your kind compliments with them. Thank you for choosing Aloft Arundel Mills BWI Airport, and we hope to have the pleasure of welcoming you back soon.Sincerely,Tony GalangDual General Manager

10/10 Excellent

patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds and really great location. Staff and amenities were excellant. Bed very comfy and great shower as well as toiletries. Definately will come back.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Patricia, the team at Aloft Arundel Mills BWI Airport is delighted to hear you enjoyed the beautiful grounds, convenient location, and excellent amenities. It’s wonderful that you found the bed comfortable and appreciated the shower and toiletries. We're looking forward to welcoming you back!

8/10 Bien

waukeshiah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have zero complaints. My room was clean and I had everything I needed. View from 6 was great. Floor was quiet and there were no issues. I LOVE Matthew, just a super great check-in experience with beautiful energy and a wonderful attitude--always greets you with a smile and makes you feel both welcome & special. I love that for him. Dining area was clean and there was enough of everything. Bar area and social scene seem very popular. I would definitely stay again and I would recommned the Aloft. Great stay!
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Waukeshiah, thank you for your kind words and positive feedback about your recent stay at Aloft Arundel Mills BWI Airport. We're thrilled that your room met your expectations and that you enjoyed the serene atmosphere on your floor. It’s wonderful to hear that Matthew made your check-in experience memorable with his exceptional demeanor. Our team is glad you enjoyed the dining and bar areas as well. We're looking forward to your next visit and appreciate your recommendation!

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and very nice staff!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Andrew, thank you for your wonderful feedback! The team at Aloft Arundel Mills BWI Airport is thrilled you enjoyed your stay. We're looking forward to welcoming you back!

8/10 Bien

waukeshiah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff always polite and professional. Cleaner than most—zero complaints. Would recommend and visit again
Séjour de 12 nuits en mai 2024
Réponse de Dual General Manager le 21 mai 2024
Dear Waukeshiah, Thank you for leaving such a nice review about your recent stay at Aloft Arundel Mills BWI Airport. We are pleased to know that your overall experience was enjoyable. We are particularly glad that you loved our clean property and attentive associates. We will share your kind compliments with our entire team, and they will surely appreciate it. Thank you once more for recommending us to our future guests, and we look forward to welcoming you again whenever your travels bring you back to Baltimore. Sincerely,Tony GalangDual General Manager

10/10 Excellent

Millie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was some of the best! We travel a lot and front desk staff are usually quick to just get u out of the their face! He took his time while still working to get us moving, explaining dining and breakfast options and times! He was the best! I didn’t get his name but we checked in may 18th at 3! So bravo to him he was the best!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Millie, thank you for sharing your experience at Aloft Arundel Mills BWI Airport! It is delightful to hear that our front desk team member made such a positive impression on you. We're thrilled to know the check-in process was smooth and informative. We look forward to your next visit with us!

10/10 Excellent

Daiane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good 👏
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Daiane, thank you for your kind words! The team at Aloft Arundel Mills BWI Airport is delighted to hear that you had a very good experience. We hope to welcome you back soon!

10/10 Excellent

Laura

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Laura, thank you for your high rating of Aloft Arundel Mills BWI Airport! We're delighted you had an enjoyable experience and hope to welcome you back soon.

8/10 Bien

Francis

Clean, tidy, nice staff. Would stay again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Francis, We are so pleased to read how happy you were with our spotless property and warm hospitality! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Aloft Arundel Mills BWI Airport, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Tony GalangGeneral Manager

10/10 Excellent

Christopher, richmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 11 mai 2024
Dear Christopher, We are thrilled you had an excellent stay at Aloft Arundel Mills BWI Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Tony GalangGeneral Manager

8/10 Bien

waukeshiah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rooms could use sunshades in front of blackout panels showers leak, which is a bit annoying even with the doors completely closed staff is always great
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 11 mai 2024
Waukeshiah, thank you for choosing to stay at Aloft Arundel Mills BWI Airport and taking time to share your experience. We're glad to hear that you especially appreciated our fantastic team members. On the other hand, we take note of your comments about the room features and bathroom, and appreciate your feedback as this helps improve and provide an exceptional experience. Looking forward to welcoming you back in the future.

6/10 Satisfaisant

NISHIT

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No microwave
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear Nishit, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were disappointed by not having a microwave in the room. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us, and we do hope you will revisit.Sincerely,Hotel Management

10/10 Excellent

Jennifer

Séjour de 1 nuit en mai 2024
Réponse de Dual General Manager le 26 mai 2024
Dear Jennifer, We are thrilled you had an excellent stay at Aloft Arundel Mills BWI Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Tony GalangDual General Manager

10/10 Excellent

NaaBorko

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The handicap shower was annoying. Almost burst my bum but all in all a nice upbeat hotel
Séjour de 1 nuit en avril 2024
Réponse de Dual General Manager le 4 mai 2024
Dear NaaBorko, Thank you for choosing Aloft Arundel Mills BWI Airport and for your positive rating. We are pleased to know that your overall stay was enjoyable. However, we are sorry for the inconvenience you had with the shower in your room. We will share your feedback with the appropriate departments, and they will look into it. We appreciate your business, and we hope to welcome you again soon.Sincerely,Rick SawyerDual General Manager

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean..close to many nice restaurants
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Laura, we appreciate your positive comments about your stay at Aloft Arundel Mills BWI Airport. We're delighted to hear you enjoyed our convenient location near numerous dining options and appreciated our clean rooms. We hope to welcome you back during your next visit to the area.

10/10 Excellent

Muhammed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice hotel.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thanks for the perfect rating, Muhammed!We're pleased to hear that you have fully enjoyed your stay at Aloft Arundel Mills BWI Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Yanika

Voyage en couple
Property is very clean.friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Dual General Manager le 27 avr. 2024
Dear Yanika, Thank you for your recent stay at the Aloft Arundel Mills BWI Airport and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Hanover. Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Cherra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing that was a concern were black ants in the shower area and sink. Other than that staff were friendly and professional.
Séjour de 3 nuits en avril 2024
Réponse de Dual General Manager le 23 avr. 2024
Dear Cherra, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. That said, we regret the inconvenience you experienced in the bathroom. We appreciate your sharing this as it will help us take appropriate action. We appreciate your gracious rating for your stay at Aloft Arundel Mills BWI Airport and look forward to welcoming you back.Sincerely,Rick Sawyer,Dual General Manager

4/10 Médiocre

Lauren

Les points forts : Équipements
Noisy property.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thanks for the feedback, Lauren.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Candace

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 mai 2024
Candace, thank you for your top rating of Aloft Arundel Mills BWI Airport. It's wonderful to know we met your expectations. We hope to welcome you back in the near future.

10/10 Excellent

Dulce

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en février 2024
Réponse de Dual General Manager le 19 avr. 2024
Dear Dulce, Thank you for choosing us and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aloft Arundel Mills BWI Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Georgette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Georgette, it's wonderful to know you had a delightful experience at Aloft Arundel Mills BWI Airport. Your satisfaction is our team members' greatest reward and it would be our pleasure to welcome you back in the near future. Thank you for choosing us!

6/10 Satisfaisant

Rosemary

Voyage en couple
Les points forts : Personnel et service
TV kept glitching but overall okay stay. Wish they have free breakfast
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Rosemary, it's regrettable that you had some issues with the television during your stay. Ensuring a seamless experience for our guests is of utmost importance to us. As for providing complimentary breakfast, we'll certainly consider your feedback. We hope to have the opportunity to better serve you in the future.

4/10 Médiocre

antionette

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Very ran down no free breakfast
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Antionette, it's regrettable to learn that certain aspects of your stay didn't meet your expectations. It's disheartening to hear your impressions about the hotel's upkeep. Rest assured, our team always aims to offer well-maintained accommodations. It's worth noting that breakfast isn't usually included in all room rates, but we'll take into account your feedback. We believe there's room for improvement and hope to have a chance to provide a superior experience in the future.

4/10 Médiocre

Kennedi

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I somewhat enjoyed my stay. The area was convenient and the room was presentable. However, I left a perfume bottle, Dior rose and roses, and called as soon as I seen I didn’t pack it, which was the next day. I got a lot of runaround and no one ever called back the three times I called the person said they left a note for their manager… but no one ever called. When I called for the 4th time my calls were being declined. Very poor customer service and I do not like thieves. Never would I recommend.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kennedi, it's important for guests to feel assured about the safety of their belongings. We're sincerely sorry for any miscommunications you've experienced regarding your lost item. Our team members are committed to providing excellent service, and it's clear from your feedback that we need to address this concern. We're taking your comments into consideration and assure you this matter will be thoroughly reviewed. Your feedback is crucial in helping us improve.

2/10 Horrible

Lukas

Voyage d’affaires
Property is just next to the highway, with very noisy traffic the whole night. Difficult to sleep if you're not a deep sleeper
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Lukas, it's disappointing to hear that external noise interfered with your restful sleep. Our location is typically valued by guests due to it's accessibility, but we understand that it may not suit everyone's preferences. We suggest for future reservations to request a room located further from the road to help ensure a quieter stay. Your feedback is much appreciated as we work toward improving guest experiences.

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great, hotel is great, only complaint is that there was no microwave in the room.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Kimberly, it's wonderful to hear you have such positive impressions of Aloft Arundel Mills BWI Airport and our team members. Regarding your comment about the absence of a microwave, we appreciate this feedback and it will be reviewed for future considerations. We look forward to welcoming you back for an even more comfortable stay next time.

2/10 Horrible

Mary

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Mary, we regret to see that your experience with us did not meet your expectations. We sincerely value all guest feedback as it assists us in making continuous improvements. We appreciate your time and hope for an opportunity to provide a more positive experience for you in the future.

10/10 Excellent

Tiffany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cute place. Close parking. Nice rooms. Love it!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Tiffany, it's terrific to read your affirming comments about Aloft Arundel Mills BWI Airport. We're glad our proximity to parking, attractive rooms, and overall charm made a positive impression on you. Looking forward to welcoming you back for another delightful stay.

10/10 Excellent

Janaija

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Janaija, it's wonderful knowing your stay at Aloft Arundel Mills BWI Airport was splendid, reflected in your top rating. We hope you'll return soon, making our hotel your home away from home whenever you're traveling.

2/10 Horrible

Virgínia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Several charges were made to my card, I'm trying to contact the hotel and no one can resolve my problem. I'm a foreigner and they're giving me headaches, and on top of that, the hotel's cleanliness is poor. I don't recommend anyone staying at this place.
Séjour de 7 nuits en mars 2024
Réponse de Dual General Manager le 30 mars 2024
Dear Virgínia, We regret that you experienced a billing discrepancy during your time with us. We appreciate you bringing this to our attention, and we will share them appropriately. Additionally, we have taken note of your feedback regarding the cleanliness issues; we will share your concerns with our housekeeping team to ensure this does not happen again. We strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your experience. It was our pleasure having you here, and we hope you will give us another chance to restore your confidence in us.Sincerely,Rick SawyerDual General Manager

6/10 Satisfaisant

Pâmela Fernanda

Voyage d’affaires
Les points forts : Propreté
Nao gostei, nao tem café da manhã. E toda hora batem na porta querendo instalar coisas no quarto. Não tem microondas no quarto e isso me impossibilitou a comer .
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Pâmela, agradecemos por dedicar um tempo para compartilhar sua experiência. Entendemos que houve aspectos de sua estadia que não atenderam às suas expectativas, como a falta de café da manhã e comodidades no quarto, incluindo micro-ondas. Além disso, esperamos que sua privacidade não tenha sido muito perturbada pelas manutenções necessárias. É importante para nós garantir o conforto e a satisfação dos nossos hóspedes, por isso pedimos desculpas por qualquer inconveniente que possa ter ocorrido durante a sua estadia. Obrigado por trazer esse assunto a nossa atenção.

2/10 Horrible

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place has really gone down hill over the last couple years. Neighborhood around Live Casino has declined.
Séjour de 3 nuits en mars 2024
Réponse de Dual General Manager le 20 mars 2024
Dear David, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued loyal guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. We are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Darnell, Brooklyn

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s close to the Live casino and the outlet
Séjour de 1 nuit en mars 2024
Réponse de Dual General Manager le 13 mars 2024
Dear Darnell, We appreciate you sharing your feedback with other travelers. We are pleased you enjoyed our convenient location. Thank you for choosing Aloft Arundel Mills BWI Airport, and we hope to have the pleasure of welcoming you back soon.Sincerely,Rick SawyerDual General Manager

4/10 Médiocre

Anthony

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
I didn't like that there is no cameras on or around the property my car got broken into right in front of the hotel and there was no one at the front desk and no cameras to record what happened I will never recommend or stay at this hotel again
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 12 mars 2024
Anthony, it's unfortunate to hear about the incident concerning your vehicle during your stay. The safety of guests is of utmost importance, so we're saddened to hear your concerns weren't promptly addressed. Our team strives to maintain security and aims to be readily available for guest assistance. We will review the circumstances described to ensure we are doing the utmost for guest satisfaction. We respect your decision, and thank you for your feedback, which we'll use to make improvements.

10/10 Excellent

Botamina

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Botamina, it's wonderful to see your perfect score for Aloft Arundel Mills BWI Airport. We appreciate you taking the time to rate us and hope to provide you with another top-notch stay in the future.

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Thank you for sharing, Veronica!At Aloft Arundel Mills BWI Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Horrible

Devyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Devyn, it's clear your experience did not meet expectations. Rest assured, we are dedicated to constantly improving our guest experience. We would truly appreciate the opportunity to learn more about what specifically influenced your rating. We hope for the chance to serve you better in the future.

6/10 Satisfaisant

Tonia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
it was definitely ok i was mad that my toliet was making a sound all night it was annoying no microwave in the room and we had to pay for breakfast and things we seen on the menu didn't have
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Tonia, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced due to certain room amenities and the breakfast experience. We'll definitely take your comments into consideration for our future guests. We hope for another opportunity to serve you better and elevate your experience.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
We appreciate your lovely rating, Michael!The satisfaction of our guests is important to us so we can't wait to see you back again at Aloft Arundel Mills BWI Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Tiara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff great stay
Séjour de 1 nuit en février 2024
Réponse de Dual General Manager le 20 févr. 2024
Dear Tiara, Thank you for acknowledging our outstanding service at Aloft Arundel Mills BWI Airport. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon.Sincerely,Rick SawyerDual General Manager

8/10 Bien

Adelice

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Adelice, it's wonderful to see that your visit at Aloft Arundel Mills BWI Airport met your expectations. We are grateful for your rating and hope to have the opportunity to welcome you again in the future for an even more enjoyable stay.

8/10 Bien

Jamaal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Dual General Manager le 20 févr. 2024
Dear Jamaal, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk service is excellent!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Adam, we're delighted to learn that you had such a positive experience at Aloft Arundel Mills BWI Airport, particularly praising our front desk team members. Your feedback is highly valuable and we can't wait to welcome you back in the future!

10/10 Excellent

Tekisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Thank you for the amazing rating, Tekisha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Arundel Mills BWI Airport soon!Thanks again for leaving your feedback!

10/10 Excellent

Emmanuel

Voyage en couple
Les points forts : Équipements
Best hotel
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Emmanuel, it's wonderful to hear your praise for Aloft Arundel Mills BWI Airport. The team members immensely appreciate your support and encouragement. Thank you, and we look forward to your next stay.

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Phillip, it's truly rewarding to hear that your experience at Aloft Arundel Mills BWI Airport was exceptional. Your perfect rating speaks volumes and we can't wait to offer you another standout stay should you be in the area again.

8/10 Bien

LISA

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for the 4-star rating, Lisa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Aloft Arundel Mills BWI Airport. Thank you again for sharing!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Aloft Arundel Mills BWI Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Destinee

Voyage en famille
Les points forts : Équipements
No complaints Very relaxed
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 8 févr. 2024
Destinee, it's fantastic to hear that you found Aloft Arundel Mills BWI Airport to be a very relaxed environment with no complaints. Your positive feedback is greatly appreciated and we look forward to serving you again in the future.