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Avis sur Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection

3 out of 5
Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection
888 S Broadway, Baltimore, MD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 445 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 320 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1001." "

8,4/10

Propreté

9,0/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Valerie

Voyage en famille
Les points forts : Équipements
That it was an historical place
Séjour de 5 nuits en mai 2024

10/10 Excellent

Jaymin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Marisa le 7 mai 2024
Thank you for your feedback

10/10 Excellent

Chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Marisa le 6 mai 2024
Thank you for your feedback Chad! Hope to see you again soon.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Admiral Fell Inn was charming and convenient. The staff were fabulous!
Séjour de 2 nuits en avril 2024
Réponse de Marisa le 2 mai 2024
Thank you so much for your feedback! We hope to see you again soon.

10/10 Excellent

Stephanie

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Christine

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Clearly, the best part of the property is the location. It is just where you want to be. Other than that, I could not recommend this property. The heating/air conditioning did not work properly. The only way to cool the room was to open the window letting in LOTS of street noise. The room we stayed in was not particularly clean. Stains and cracks on the porcelain in the bathroom, dusty, generally unclean. The property is not well maintained. The window sill was crumbling into rot. The carpeting throughout the hotel clearly needs to be replaced. It is hopelessly stained in places. Doors are held open with random envelopes and pieces of paper. The two luggage trolleys with dirty and I wouldn't want to put my belongings on them. The continental breakfast, which you are charged for whether you want it or not is a bit sparse, and once items run out, like the one pitcher of OJ, they are not replenished. I generally do not complain about places that I stay. But this property is clearly sub-par and I would not recommend a stay here.
Séjour de 3 nuits en avril 2024
Réponse de Marisa le 20 avr. 2024
Christine,Thank you for taking the time to leave us your feedback. I would like to apologize for failing to meet your expectations on you recent visit. Rest assured, your concerns will be addressed. We will be definitely making improvements so that future guests will have an excellent stay.

10/10 Excellent

Kent, York Haven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Walking distance to everything at Fells Point. Front desk very helpful throughout our stay.
Séjour de 2 nuits en mars 2024
Réponse de Marisa le 18 avr. 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Horrible

barbara

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
It was dirty from the elevator to the rooms. Air conditioning did not work in room. Bed and pillow were the worst. Towels were the type used at a cheap gym. Please don’t waste your money at this unkept place. Staff tried to be accommodating however not much they could do.
Séjour de 2 nuits en avril 2024
Réponse de Marisa le 16 avr. 2024
Thak you for your feedback Barbara. I do apologize for failing to meet your expectations on your recent visit. Your concerns will be addressed to ensure an exceptional stay for future guests.

10/10 Excellent

Heidi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great property and in wonderful location. I love that each is named after a local historical figure. There are lots of fun and quirky bars and restaurants around. You’re near the water taxi. You can easily walk to Little Italy or the inner Harbor or the stadium. We love staying here.
Séjour de 1 nuit en avril 2024
Réponse de Marisa le 16 avr. 2024
Thank you for your feedback. I'm happy to hear that you had a great stay. Hope to see you again soon!

10/10 Excellent

Bridget

Les points forts : Propreté et personnel et service
Sweet place conveniently located
Séjour de 1 nuit en avril 2024
Réponse de Kelsey J. le 13 avr. 2024
Thank you so much for your feedback! We hope to see you all again.

10/10 Excellent

Curtis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Lots of charm. Very reasonable price.
Séjour de 1 nuit en avril 2024
Réponse de Marisa le 11 avr. 2024
Thank you so much for your feedback! We hope to see you again

4/10 Médiocre

Gregory, Burnsville

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Place is totally run doen
Séjour de 6 nuits en février 2024
Réponse de Marisa le 10 avr. 2024
Thank you for your feedback Gregory. We're sorry that we failed to meet your expectations. We are making some changes to ensure an exceptional experience for our future guests.

6/10 Satisfaisant

Laura

Les points forts : Propreté
This is an old hotel built and decorated in the Federal Style. It’s clean and paint is fresh but it’s a little tired esp the bathroom where my jacuzzi tub had definitely seen much better days. Also drawers missing handles. My bedroom windows wouldn’t open so I couldn’t get rid of the faint stale smell. They did offer to change my room. If you’re fussy about pillows bring your own. These neither fluff nor plump. Old hotels don’t have any soundproofing and there were noisy guests in the hallways both nights and mornings of my stay. There weren’t any signs asking guests to be quiet. Front desk staff are very pleasant but work slowly. Breakfast room felt newly renovated and bright but they ran out of coffee and English muffins. The one waitress was talking on her phone from the time I arrived until 5 mins before I left the breakfast room. My room key lost its magnetic ability twice in a two night stay. Bottom line this hotel is well located and clean.
Séjour de 2 nuits en avril 2024
Réponse de Marisa le 8 avr. 2024
Thank you for your feedback Laura. Please allow me to apologize on behalf of the entire team here at the Admiral Fell Inn for failing to meet your expectations. Rest assured that your concerns will be addressed so that we can provide our future guests with exceptional service. We hope you will give us another opportunity to wow you in the future.

10/10 Excellent

Margarita

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is so conveniently located in Fells Point. The historic hotel is charming and the staff very accommodating.
Séjour de 2 nuits en mars 2024
Réponse de Marisa le 26 mars 2024
Thank you so much for your feedback. We hope you will stay with us on your next trip to Fells Point!

6/10 Satisfaisant

Kym

Les points forts : Propreté
We have stayed here 2 times, property was in worse shape ever. I know they are starting renovations. We will give it another chance.
Séjour de 1 nuit en mars 2024
Réponse de Kelsey J. le 24 mars 2024
We do apologize for the inconvenience during your recent stay. Thank you for giving us another chance to make it right :) We greatly appreciate your feedback and hope to see you soon!

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a great location. The staff at the front desk were friendly and helpful. Lots of restaurants and pubs.
Séjour de 2 nuits en mars 2024
Réponse de Marisa le 18 mars 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bien

jessica

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, great staff
Séjour de 2 nuits en mars 2024
Réponse de Marisa le 18 mars 2024
Thank you for taking the time to leave us your review. We hope to see you again soon.

4/10 Médiocre

Stephen, DAVIS

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms are very dated, no small refer, coffee service, microwave. The bed has a frame that makes it painfull to get out of bed. Shower water takes about 10 minutes to get warm. The chair for the desk is broken and stuck in the lowest position. The evening disk person was a very helpful and delightful person fun to talk to.
Séjour de 3 nuits en mars 2024
Réponse de Marisa le 15 mars 2024
Thank you for your feedback Stephen. I would like to apologize for failing to meet your expectations on your most recent visit. I have already shared your feedback with the maintenance department. I will also pass along your feedback to the front desk associate. I hope that you will give us another chance to wow you some time in the future.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Marisa le 15 mars 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Jeffrey A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely stay. Old historic inn, a charming harbour area. Didn't encounter any ghosts. Awesome staff.
Séjour de 4 nuits en mars 2024
Réponse de Kelsey J. le 10 mars 2024
Dear Jeffrey,Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Iva, Waldorf

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place convenient to the places we wanted to see.
Séjour de 1 nuit en février 2024
Réponse de Marisa le 5 mars 2024
Glad to hear you enjoyed your stay! We hope to see you soon!

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fare prices, good rooms, amazing breakfast room view.
Séjour de 1 nuit en février 2024
Réponse de Marisa le 4 mars 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bien

Marcy

Voyage en couple
Overall excellent stay! The staff is very helpful and friendly! Great location,although a bit noisy at night. The property is in need of refreshing. He curtains, upholstery, etc. need to be replaced. Otherwise great trip!
Séjour de 4 nuits en février 2024
Réponse de Marisa le 5 mars 2024
Thank you for your feedback. We’re glad you enjoyed your stay. We will definitely be using your feedback to make some improvements. Next time you stay with us, ask for a an interior room at the desk. :) See you soon!

8/10 Bien

Elena

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was great. Only issue was when I went to eat breakfast they didn't have any eggs which was weird and the attendant wouldn't leave me alone long enough to feel comfortable and just kept staring at me telling me not to eat near the buffet which I was like ok noted. After that they just kept staring at me and wouldn't stop. I was super excited they had breakfast with the room and it was a little disappointing and I just got a bagel and left it was depressing because breakfast is my favorite. Just being honest.
Séjour de 1 nuit en février 2024
Réponse de Kelsey J. le 27 févr. 2024
Dear Elena,Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Kelsey JacksonAdmiral Fell Inn Baltimore Harbor

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just be aware its clean and nice but its a building thats over 100yrs old so every single room is different.
Séjour de 2 nuits en février 2024
Réponse de Marisa le 20 févr. 2024
Thank you Victoria! We appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Marisa le 21 févr. 2024
Thank you for your positive feedback. Hope to see you soon!

10/10 Excellent

David, Nazareth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed here may times. Its awesome cause its in the middle of everything
Séjour de 2 nuits en février 2024
Réponse de Marisa le 19 févr. 2024
Thank you for your feedback David. We hope to see you again soon.

4/10 Médiocre

Jill

Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Marisa le 20 févr. 2024
Thank you for your feedback. We're sorry that we missed the mark on your recent visit. Should you need further assistance, or if you would like to give us more information about your stay, please reach out to us.

4/10 Médiocre

Kathryn

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and outdated room
The hotel room was very outdated which would not have been an issue but the cleanliness was non existent. The room had stains and dirt on every surface, the bathroom faucets were in terrible working condition. Hot water was tepid. There were dirty towels and trash under the bed. I would not recommend or ever stay again. It’s a good location but not for the price.
Séjour de 1 nuit en février 2024
Réponse de Marisa le 19 févr. 2024
Thank you for your feedback Kathryn. I have passed your comments along to the Executive Housekeeper to ensure that these issues are addressed.

10/10 Excellent

DEBRA

Séjour de 1 nuit en février 2024
Réponse de Marisa le 19 févr. 2024
Thank you for your feedback!

8/10 Bien

Victoria

Les points forts : Personnel et service
The price is good for being able to walk outside & enjoy the Fells Point Scene. The rooms are nice, not the cleanest but a place to lay your head after a night out. Staff is friendly & helpful. I dont know what a "Full Breakfast" is supposed to be but some donut holes, bagels, & bananas is not what i was expecting. Eggs & sausage wouldve been nice. Honestly not worth the price but worth not getting a dui after a nice night out.
Séjour de 2 nuits en février 2024
Réponse de Marisa le 19 févr. 2024
Thank you for your feedback. I would like to sincerely apologize for failing to meet your expectations on your recent visit. We will be using your feedback to make necessary improvements for our future guests. Thank you again, and we hope to be able to properly host you in the future.

4/10 Médiocre

Connor

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointing
Séjour de 4 nuits en février 2024
Réponse de Marisa le 13 févr. 2024
Thank you for your feedback. We're sorry we failed to meet your expectations this time around.

10/10 Excellent

Renata

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Kelsey J. le 12 févr. 2024
Dear Renata,Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kelsey JacksonAdmiral Fell Inn Baltimore Harbor, Ascend Hotel Collection

6/10 Satisfaisant

Dawn

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Marisa le 13 févr. 2024
Thank you for your feedback, Dawn. We apologize for failing to meet your expectations and hope that you will give us another chance to wow you in the future.

4/10 Médiocre

Justin, Newnan

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
I have stayed here at least a dozen times and have enjoyed it in the past. This was not a great stay, though. The bath water came out brown. There was no bottled water in my room like there usually is - it’s actually part of the extra $10 a day you pay the hotel.. When I asked the front desk for water she said there’s a 7-Eleven down the street if I wanted to go buy some. A day or two later, I checked with a different person at the front desk about no hot water in the shower. She said to give an hour or so. It did get hot later that night, but my shower this morning was just on the cold side of lukewarm. Invigorating. I really like the hotel’s location and character, but I think i just completed my last stay.
Séjour de 4 nuits en février 2024
Réponse de Kelsey J. le 10 févr. 2024
Dear Justin,Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our General Manager to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely,Kelsey JacksonAdmiral Fell Inn Baltimore Harbor, Ascend Hotel Collection

8/10 Bien

Sylvia Benz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charming historical hotel in a great area! Love Ms.Rose who mans the breakfast area. All the staff are friendly. AC in room didn’t work that well but glad it’s winter and the room was lovely. My fourth time staying there, would have been nice to have that acknowledged.
Séjour de 2 nuits en février 2024
Réponse de Marisa le 7 févr. 2024
Thank you for your response, Sylvia. We're sorry we didn't acknowledge you a repeat guest, please forgive us for the oversight. I will be passing your feedback about the AC on to our maintenance department. I'm glad you were still able to enjoy your stay nonetheless, and we hope to see you again.

10/10 Excellent

Yama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Marisa le 8 févr. 2024
Hello Yama,I'm glad you had a great stay with us and we hope to see you again soon.

2/10 Horrible

Jakes

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Marisa le 6 févr. 2024
Thank you for your feedback. We're sorry we failed to meet your expectations. If you would like to discuss your stay with us, please reach out to us at the hotel.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Sweet little historic hotel in a lovely neighborhood. Will be back next time I'm in Baltimore
Séjour de 1 nuit en janvier 2024
Réponse de Marisa le 2 févr. 2024
Hi Robert,I'm glad to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

2/10 Horrible

Blaine

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very old and dirty No hot water in room,noisy Complete dump !
Séjour de 4 nuits en janvier 2024
Réponse de Marisa le 31 janv. 2024
Thank you for your feedback. We're sorry we didn't meet your expectations. We are working hard to rectify the issues you experienced.

10/10 Excellent

Amy

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Marisa le 31 janv. 2024
Thank you for your feedback Amy. We hope to see you again soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Kelsey J. le 29 janv. 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection. We sincerely appreciate and value your feedback! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Kelsey JacksonAdmiral Fell Inn Baltimore Harbor, Ascend Hotel Collection

4/10 Médiocre

Sarah

Les points faibles : Confort de la chambre
Thermostat broken and heat blasting!
The heat was blasting in our room and felt like 80 degrees when we arrived (it was January). We turned the thermostat all the way to cool and even fully opened the one window that would open. We then went to our event and it was even hotter when we got back. Clearly the thermostat doesn’t work. The front desk just told us to open the window and there was nothing else they could do cause they didnt have any more fans. Seems like this is a known issue if everyone is wanting fans!! Horrible night’s sleep. When we checked out I told the desk how uncomfortable it was and they just said sorry about that.
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey J. le 29 janv. 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of the comfortability of our hotel. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Kelsey JacksonAdmiral Fell Inn Baltimore Harbor, Ascend Hotel Collection

10/10 Excellent

Sharron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best stay ever
it was every from balcony to jacuzzi i loved it
Séjour de 1 nuit en décembre 2023
Réponse de Kelsey J. le 28 janv. 2024
Hello Sharron!We thank you so much for your feedback and hope to see you again!

8/10 Bien

Alysha

Séjour de 1 nuit en décembre 2023
Réponse de Kelsey J. le 24 mars 2024
Thank you for your feedback! We greatly appreciate your business and hope to see you again soon!

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Each room is different and named after a notable person of history. Highly recommend room 291!
Séjour de 1 nuit en janvier 2024
Réponse de Marisa le 22 janv. 2024
Thank you so much for your feedback. Hope to see you again soon!

4/10 Médiocre

Larry

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Marisa le 16 janv. 2024
We're sorry we failed to meet your expectations on your most recent visit. Please reach out to us if you would like to share specific feedback. We can definitely use your comments to make any necessary improvements.

8/10 Bien

ROBERT, NORRISTOWN

Voyage en famille
Les points forts : Personnel et service
Property is good location in heart of Fells Point and seemed safe. Near lots of shopping, restaurants etc. Rooms however are old and tired. Bed was uncomfortable. Room was ok for cleanliness but could have been better. Room faced street over bar and has old wooden windows. Even with earplugs could hear drunken partiers in bars below until things shut-down at 2:00 AM
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey le 14 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues experienced on your recent visit. I have shared your feedback with our General Manager to better handle these types of situations differently in the future. Feedback from guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Horrible

javier

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t even stay checked in, sheets were stained, had holes in them as well. Furniture was old, damaged and looked to be well worn. Loud noise and music playing through. Turned around and left didn’t feel safe
Séjour de 2 nuits en janvier 2024
Réponse de Kelsey le 14 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Admiral Fell Inn Baltimore Harbor, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues experienced on your recent visit. I have shared your feedback with our General Manager to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was concerned after reading some of the reviews but my room was clean and comfortable. The location couldn’t have been better.
Séjour de 1 nuit en janvier 2024
Réponse de Marisa le 12 janv. 2024
Thank you for your feedback. I am glad you enjoyed your stay.