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Avis sur Novotel Balikpapan

4 out of 5
Novotel Balikpapan
Jl Brigjen Ery Suparjan No 2, Balikpapan, East Kalimantan

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 86." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 86." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 86." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 86." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 86." "

7,8/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Teddy Masanori Ekaputra

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Novotel Balikpapan le 24 mai 2024
Dear Teddy,Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BudiarsoGeneral Manager.

6/10 Satisfaisant

SANG HYUN

Voyage d’affaires
Séjour de 1 nuit en février 2024
Réponse de Sigit BUDIARSO le 22 mars 2024
Dear SANG HYUN,Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sigit BUDIARSOGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 28 nuits en mars 2023

10/10 Excellent

Muhammad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good hotel this is
Séjour de 28 nuits en mars 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

4/10 Médiocre

WING MING

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
Séjour de 2 nuits en janvier 2023
Réponse de Nisa le 4 févr. 2023
Dear Wing Ming, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Nisa A.H Asst. FO ManagerNovotel Balikpapan

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
Séjour de 4 nuits en octobre 2022
Réponse de Nisa al haq le 4 nov. 2022
Dear Mr. John,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 Satisfaisant

Puji

Séjour de 1 nuit en septembre 2022
Réponse de Nisa al haq le 4 nov. 2022
Dear Ms.Puji,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 Satisfaisant

Rolf, Castro Valley

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had to change rooms as bed wa s not 2 twins.
Séjour de 1 nuit en août 2022
Réponse de Nisa al haq le 18 août 2022
Hi Rolf, thank you for your message. the change of room type is based on availability upon arrival. Hope this will answer your question. Sincerely, Novotel Balikpapan

10/10 Excellent

SEUNGBEOM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Nisa le 8 févr. 2022
Dear Seungbeom, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. Hope to welcome you back at Novotel Balikpapan in the nearest future. Sincerely, Nisa al haq Asst. Revenue Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel, good food. Good location. All is well i love
Séjour de 1 nuit en juillet 2020
Réponse de Nisa al haq le 18 août 2022
Dear Mr. Muhammad, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good Location, so many streetfood nearby. All perfect
Séjour de 27 nuits en mai 2020
Réponse de Nisa al haq le 18 août 2022
Dear Jum, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Firman, Smd

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the pool and the foods. Everrything all is well
Séjour de 27 nuits en mai 2020
Réponse de Nisa al haq le 18 août 2022
Dear Mr. Firman, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Bien

Jane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Baik
Séjour de 1 nuit en mars 2020
Réponse de Nisa al haq le 18 août 2022
Dear Jane, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Torbjørn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing to complain about
Beautifully hotel with a nice breakfast. I have always been a bit provoked by hotels asking ut to save environment by conserving on towels.On this hotel they seemed more serious having replaced all plastic water bottles by glass jug, and multiple water dispensers in the corridor. Easy checkin and check out and no issues with anything. The best hotel visted on this two week roundtrip in Asia and Australia .
Séjour de 2 nuits en novembre 2019
Réponse de Nisa al haq le 18 août 2022
Dear Tobjorn, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan, and very appreciate for the understanding about reducing single use plastic. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Bien

Hendry

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Roar

Les points faibles : Infrastructures et conditions de l’hébergement
Redo me
Worn out hotel
Séjour de 1 nuit en juillet 2019
Réponse de Zulfa Roslani le 2 août 2019
Dear Roar, Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as restaurant as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. gmsec@novotelbalikpapan.com We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Regards, Zulfa Roslani Executive Secretary & Marcomm

6/10 Satisfaisant

Junwon

영수증
영수증을 메일로 보내주세요
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Facilities and rooms are in disrepair. Non-smoking room is filled with tobacco smell. Room is incredibly cold. Travelers also need to be warned of the SPA on 2nd floor - paid for 90 mins but ended after 55 — dishonest practice and low quality materials were used. Face was swollen for one week after that. The only asset is hotel staff.
Séjour de 5 nuits en juillet 2019
Réponse de Zulfa Roslani le 25 juil. 2019
Dear Anonymous, Thank you very much for sharing your sentiments regarding your recent stay. Your very detail feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms and some floor we process switch into non smoking room. It remains a key focus of our commitment to guests in providing new and exciting experiences. I took good notes on your SPA experience and already raise the issue with Martha Tilaar as a operator Salon and SPA in Novotel Balikpapan. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
Schönes grosses Zimmer. Das Restaurant wie auch die Lounge leider ein bisschen heruntergekommen.
Séjour de 1 nuit en mai 2019
Réponse de Zulfa Roslani le 24 juil. 2019
Dear Anonymous, Many thanks for taking the time to share your feedback, thanks for the great rating and compliments to the team that I will share to them. You will be pleased to know that we are step by step on process to renovate our restaurant, it remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. Feel free to share with me your next plan that I can assist on the booking gmsec@novotelbalikpapan.com We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards,

8/10 Bien

Poay Sim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Hotel is about 20 minutes taxi drive from Sepinggan International Airport. My room got full view of the sea. Hotel is about 10 minutes to the beach and many pubs line the beach. Hotel is also 10 minutes walk to Plaza Balikpapan for shopping. Hotel Lobby is modern and check in a breeze with English speaking staff. Room is big and clean, wifi is fast. There are a lot of varieties in breakfast buffet, with local and western selection.
Séjour de 2 nuits en février 2019
Réponse de Nisa al haq le 18 août 2022
Dear Poay Sim, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
시내중심가에 위치한 괜찮은 호텔 와이파이 속도 양호 호텔에서 가까운거리에 쇼핑몰등이 있고 해변이 가까워 Sea Food음식점도 이용이 쉽고 맛도 양호
Séjour de 1 nuit en janvier 2019
Réponse de Zulfa Roslani le 31 janv. 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

2/10 Horrible

Y

Les points faibles : Personnel et service
受付の態度が悪い。禁煙を予約したのに喫煙しかないとの一点張り。詫びることもなく淡々と対応。 すごく不快な思いをした。
Séjour de 1 nuit en décembre 2018
Réponse de Zulfa Roslani le 9 janv. 2019
Dear Y, Greetings from Novotel Balikpapan! First of all, Thank you for coming all the way to Novotel Balikpapan. Please accept our heartfelt apology of your disatisfaction We appreciate your concern related of our the way our team welcoming you. Your concern has been duly noted and we have already begun the process of rectifying issue to give you a better experience . Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan, Thank you for staying at the Novotel Balikpapan and we hope that you will consider us for your next trip! Sincerely, Zulfa Roslani Marketing Communication

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Expected a little more
Pros: 1. Downtown location 2. View Cons: 1. No hand towels. 2. Bathwater came out muddy yellow. 3. Jacuzzi pool can benefit from cleaning
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Michele, New Zealand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with great facilities
Nice hotel close to the centre of town with great facilities
Séjour de 1 nuit en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Good location, but hotel needs update
Great location! Hotel needs to be updated and rooms need to be cleaner
Séjour de 2 nuits en août 2018

4/10 Médiocre

han, sg

Les points faibles : Propreté et confort de la chambre
Hotel located on top of hill
Room cleaning service did not do a good job, room still messy when we came back, food is tasteless, minibar is empty and mineral water is chargeable...
Séjour de 2 nuits en août 2018

10/10 Excellent

Hitoshi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
快適な滞在
近隣にシーフードレストランやバーがあり、ホテルは生活で、スタッフは親切で快適に利用できました。
Séjour de 2 nuits en juin 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

HENRY

Les points forts : Personnel et service
Gym’s equipment poorly maintain and the air was smelly. The room slightly dusty and the linen got so many stains.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en janvier 2018

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, confort de la chambre
Good experience.
Initially the room was not very good, the shower did not work and we did not have the sea view requested. But once pointed out it was quickly dealt with and we were moved to a very nice room. The staff were always extremely helpful and wanted to help wherever possible. Overall a very positive experience.
Séjour de 6 nuits en janvier 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor Reservation syatem
I had problem during check In , The hotel provided "Smoking Room" to me , even my Booking confirmation said "Non-Smoking Room" . The hotel said the room is not available !! (actually it's already 5.30 pm.. How come ?) , Finally they changed the room for me after I insisted not to accept Smoking Room ( As I 've got Allergy for smoking smell) , But this check in took me 30 Minutes .
Séjour de 1 nuit en août 2017

8/10 Bien

Kwong Tat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location and close to airport.
Séjour de 2 nuits en mai 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
해변이 보이는 뷰가 좋은 호텔
2박을 출장으로 묶으면서 호텔 위치가 좋아 만족했음. Room upgrade를 해주어 넓고 좋은 시설의 방에서 머물 수 있어 좋았습니다. 향후 출장시에도 이용할 생각입니다.

8/10 Bien

Rah, Balikpapan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affordable to stay
시설은 좋았으나 베게에서 좀 냄새가 났음. 그리고 수압이 좀 안좋았으나 전반적으로 만족함. 향후 출장시에도 이용할 계획...

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Didi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel yg cukup nyaman,bersih dan lobby yg luas dan nyaman hanya saja kualitas air di kamar mandi perlu diperbaiki karena bau kaporit sangat menyengat seperti air di kolam renang.

6/10 Satisfaisant

Cucu Mutiara, Jakarta

Hotel is a bit tired.
Hotel is a bit tired. Lobby needs more lighting. Staffs are friendly and helpful.
Réponse de General Manager le 6 sept. 2016
Dear Cucu Mutiara, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. We will share your comment to the team to see the improvement we could do. Hope to welcome you back at Novotel Balikpapan in the nearest future. Regards, Jurice Elviera M. Front Office Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty sheets and little care about cleanliness
Not good at all. Stained sheets on both separate days I stayed. It takes a little bleach to correct these. The toilet flooded leaving faeces everywhere. Took them almost an hour to clean it. The hotel seems not to care about cleanliness and presentation. The basics should be right. It is a reminder to the managers and Accor group to get their hotel in order. If not they should charge less because the public are not as stupid as they think.
Réponse de General Manager le 26 août 2016
Dear Sir, It is definately not acceptable the way we treated you on your last visit, the necessary action has been taken. I would like to apologies to you personally as the General Manager and want to ensure that your next visit will be a proper "Feel Welcome" I thank you for bringing all the points to our attention and we will do the necessary as mentioned. Neil Gow General Manager

6/10 Satisfaisant

JIN SU

Les points forts : Personnel et service
Dear Jin Su, Thank you for the rating. If you could assist us with the specific comment, we would be happy to review. Regards,

10/10 Excellent

Suk Yong, Seoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가격대 성능비 최고
출장으로 잡은 호텔인데, 가격대비 전반적으로 만족스러웠습니다. 최신 호텔이 아니라 좀 낡았지만 괜찮은 수준의 호텔 시설이었고, 직원들도 친절했습니다. 가까운 거리에 여행사이트에서 1위한 음식점도 있고, 10분 정도 걸어가면 가장 유명한 몰도 가까웠습니다. 저렴한 가격에 비해 훌륭한 호텔입니다.
Réponse de Elviera le 2 juil. 2016
Dear Mr. Suk Yoing, Thank you for your comment, it was a pleasure for us received positive feedback like this. I will share your comment to our team. I'm sure that this will motivating us in giving good services all the time. We wait your next visit to Novotel Balikpapan. Regards, Jurice Elviera M. Front Office Manager

6/10 Satisfaisant

dewi, indonesia

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
kamar lebar..cocok untuk keluarga
cuma sy kecewa dgn pesanan di expedia.co.id...di web harga termasuk breakfast ttp di hotel tidak....dan pihak expedia berjanji akan di ganti setelah cek out....tetapi sampe skrg belum ada tanggapan..pdhl bill sdh di email

10/10 Excellent

Lourine, Bali Indonesia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
So enjoyable stay.nice food,friendly and polite staffs,great facility.enjoyed the swimming pool and gym.perfect place for seminar or conference.the price is reasonable.
Réponse de Elviera le 30 oct. 2015
Dear Lourine, Thank you for sharing your feedback. It is a pleasure for us to know that you enjoyed your stay at Novotel Balikpapan. Waiting to welcome you back. Sincerely, Jurice Elviera M. Front Office Manager

10/10 Excellent

Vishal, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel
Nice Hotel with humble staff.... Will definitely stay at Novotel in my next visit !!!
Réponse de Elviera le 2 janv. 2016
Dear Vishal, Thank you for sharing your experience at Novotel Balikpapan. it is a pleasure for us to know that you were happy when stayed at our hotel. Hope to see you again in the near future. Sincerely, Jurice Elviera M. Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
a once nice hotel
The hotel is outdated. Hairdyer is old. Called and the housekeeping department to send a better one. Didn't arrive until my hair got dry and time to check out.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Disappointed
I've reserved non-smorking room but ... I was son disappointed.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Trip and Nice hotel staff
This is second time for me stay in Novotel balikpapan. Good place, nice staff, and wonderful view.

8/10 Bien

Guy, Stinson Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good business hotel
I have stayed here many times. It is the best higher quality hotel for the price in Balikpapan and there are many good restaurants and street food options within walking distance. Breakfast and booze are overpriced, but they make a good latte.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre