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Avis sur Shah Palace Luxury Museum Hotel

4 out of 5
Shah Palace Luxury Museum Hotel
Boyuk Qala Street 47, Baku

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 41 avis sur 96." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 96." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 96." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 96." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 96." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Bien situé. Douche défectueuse. Air conditionné bruyant. Réservé des chambres double mais obtenu des chambres à 2 lits dans l’annexe. Le personnel nous a simplement prié de nous faire rembourser une partie par ebookers....
Séjour de 2 nuits en août 2019
Réponse de Shah Palace Hotel team le 12 août 2019
Dear Guest, Thank you so much for your kind review and sharing your experience with us! We appreciate your comments and feedback, and would love to welcome you again! We believe that this time you will receive only positive emotions!

4/10 Médiocre

Nicole

Les points faibles : Propreté, personnel et service, équipements
They made me wait an hour and a half extra to check in and then a male staff member entered my room without knocking as i was changing. I found the experience unprofessional and concerning.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

TAREQ, Kuwait

Les points forts : Propreté
The view of the room wasn’t good and the furniture too old .
Séjour de 4 nuits en avril 2024

10/10 Excellent

Efdal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideale Lage, Altstadt und Fußgängerzone zu Fuß erreichbar

6/10 Satisfaisant

KORAY

Les points forts : Propreté et personnel et service
Orta düzey
Konforlı sayılabilecek bir hotel, bir kısmında asansör yok hotel içinde yürümemiz gerekti. kahvaltı orta düzeydi.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Ernesto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, close to old town
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Victor, Chicago

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What an excellent hotel! Incredibly friendly and helpful staff, wonderful location right inside the city gates to the Old City, only steps from wonderful restaurants and shopping. There are amazing sights just blocks from the hotel as well like the Maiden Tower. Stay here if you can!
Séjour de 4 nuits en octobre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for such brilliant feedback and hope we will have an opportunity to welcome you again in our property.Have a nice day!

6/10 Satisfaisant

Elvira

Voyage en famille
Les points faibles : Personnel et service
The property is beautiful in a good location. Restaurant is good. Staff have very poor English and service awareness. We had to call multiple times for basic services as toilet paper, pillows.
Séjour de 4 nuits en octobre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!

8/10 Bien

Takuto

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
シャワーヘッドの破損 風呂場からの水漏れが気になりましたが その他はとても満足いたしました。
Séjour de 6 nuits en octobre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations and sorry for the difficulties you have faced during the stay.We will be happy to welcome you again in our property and make your second stay memorable and enjoyable!

10/10 Excellent

Rick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Shah Palace is an amazing hotel - by far the best on our trip. The staff are extremely helpful and friendly!
Séjour de 3 nuits en octobre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

10/10 Excellent

JAVED

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
shah palace hotel Baku my stay .
Shah palace hotel i Baku Azerbaijan is a true joy to be in , we were with couple of friends there stayed 5 days and every day was more fun then the previous one. The day starts with an AMAZING breakfast with wonderful kitchen staff and Breakfast manager. there us a wonderful SPA, AND GYM over all its a 10 out of 10 .
Séjour de 1 nuit en septembre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

10/10 Excellent

sadettin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harika
Konum olarak güzel otantik bir otel tavsiye ederim
Séjour de 1 nuit en septembre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

8/10 Bien

Ernesto

Voyage en couple
Les points forts : Équipements
Das Hotel liegt in der Altstadt und liegt in der Nähe von Metro- und Busstation. Auch die Flaniermeile Nazimi ist in einige Fussminuten erreichbar. Die Lage ist wirklich sehr gut gelegen. Obwohl in der nähere Umgebung immer Musik stattfindet, war unser grosses Zimmer mit Balkon auf der Strasse ziemlich ruhig. Der Balkon hätte ruhig einmal gewischt werden sollen, da die Trauben darauf fielen, schleppte man diese im Zimmer. Das Früstückstbuffet ist reichlich und wechselt täglich, dass Müesli nicht vorhanden war,konnten wir verkraften. Das Brot ist gewohnheitsbedürftig und ist nicht mit europ. Brot vergleichbar. Das Kuchenbüffet war dagegen grosszügig. Im Parterre ist eine Bar vorhanden,welche nicht bedient ist,schade. Der Innenhof ist wunderschön und ganz speziell sind die archäologische Funde,welche durch eine Scheibe sichtbar sind. Fitness und Spa haben wir nicht benutzt.Im Grossen und Ganzen ganz spezielles Hotel und wir würden wieder buchen.
Séjour de 8 nuits en septembre 2023
Réponse de Vafa Rahimova le 6 nov. 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023

8/10 Bien

Ilona

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en juillet 2023

6/10 Satisfaisant

Baris

Séjour de 4 nuits en juillet 2023

10/10 Excellent

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good historical place.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Yuichiro, Bethesda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This beautiful museum hotel is most convenient to many famous places in Baku. We loved it.
Séjour de 14 nuits en juin 2023

8/10 Bien

Vagif

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2023

4/10 Médiocre

Christopher

Les points forts : Propreté
Les points faibles : Personnel et service
The dreaded room 504
I arrived at the hotel a few hours before the standard check in time. I mentioned my gold membership with hotels.com, and that it had sent me a message saying subject to availability I was eligible for an early check-in. The check-in clerk refused to even determine if there was anything available. When I mentioned my gold status and that hotels.com sent me a message advising of a potential early check-in, the clerk abruptly responded by saying "That's not my problem". Upon returning to the hotel at the appointed time, the clerk pettily assigned me to the dreaded 5th floor of the hotel, which was actually in an annex of the hotel and required ttrekking up two long flights of stairs as that floor was not served by an elevator. Worse, I was assigned to a room (504) that faced a parking lot with garbage collection and other neighborhood noises early in the morning. I couldn't get a decent night's sleep the entire visit I was there. The included breakfast was good. Not certainly as good as many other places, but good. The hotel is centrally located in the old city which made logistics very easy. If I hadn't had to encounter such an appallingly rude staff member, I probably would have had a better and more enjoyable stay in Baku.
Séjour de 5 nuits en mai 2023
Réponse de Shah Palace Team le 14 juin 2023
Dear Christopher Roehrs,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We regret that our check-in process did not meet your expectations, and we apologize for any miscommunication regarding your early check-in request because we did not receive any massages from your side about early check in and we did not confirm it.Regarding the room assignment, we apologize for any inconvenience caused by being located on the 5th floor. But we offered you to change your room on the lower floors and you did not accept it. We appreciate your feedback regarding the noise from the parking lot, and we will take this into consideration for future improvements.We are glad to hear that you enjoyed our breakfast offerings and appreciated our central location in the old city. We value your feedback, and we assure you that we will address the concerns you raised with our staff to ensure a better experience for our guests in the future.Once again, we apologize for the inconveniences you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Shah Palace Hotel team

10/10 Excellent

Naveed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, excellent staff. Charming hotel. Highly recommend
Séjour de 9 nuits en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive and pleasant feedback.It was very nice to welcome you.Wish you a great day!

8/10 Bien

Hubert

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location in a historic building
Shah Palace benefits from a perfect location inside the wall of the Old city. The building itself is quite impressive, with a beautiful central atrium. The room was spacious and fairly well equipped, the bed is very comfortable. The decoration is as seen on the pictures. Breakfast buffet is quite extensive but quite basic, quality is mediocre to my taste. The personnel is kind and tries hard to be very helpful. They have organised restaurant bookings for me ahead of arrival for instance, and helped to reconfirm a flight. But at times, they seem a bit unsure about what needs to be done. All in, a very good experience
Séjour de 3 nuits en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you.We will improve ourselves for achieving better results. Wish you a great day!

8/10 Bien

Syed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place
There were issues at check-in as they weren't looking at the right place for my booking. I had to make calls and take roaming charges and eventually the manager could locate. They did allow me early check-in which was great. Front desk staff were amazing and friendly. The hotel is ancient style like the name suggests, but equally very beautiful. Room was nice, clean and spacious. Even food at the hotel was nice despite limited choices. The washroom layout could be better certainly and the water pressure too. Perhaps the washrooms need upgrading now. Location was brilliant, right inside old town and walking distance to everything. Overall, I would highly recommend staying with them.
Séjour de 3 nuits en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive feedback.We are sorry for the difficulties you are facing during the check-in procedure.It was very nice to welcome you.All your comments were well noted and we will improve ourselves for achieving better results. Wish you a great day!

10/10 Excellent

Hilary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a unique stay in the heart of the old city. The breakfast buffet was one of the best, with endless options that changed daily. It was clean and the staff were friendly. I would definitely recommend.
Séjour de 5 nuits en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to meet you again.Wish you a great day!

8/10 Bien

Helmut Herbert

Séjour de 5 nuits en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to assist you again.Wish you a great day!

6/10 Satisfaisant

Phathanaphon

Séjour de 1 nuit en avril 2023
Réponse de Vafa Rahimova le 16 juin 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to assist you again.Please let us know what actually we should make to improve our service in the future.Wish you a great day!

2/10 Horrible

alla hart

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dark unsafe coridors, indifferent employees & management. Dated furniture in cold tasteless rooms!
Séjour de 5 nuits en avril 2023

10/10 Excellent

Saeed

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great stay , nice classic room 209. Only bathtub need some real work. Too high on door is in wrong direction. They need real design engineer to correct the issue. Or replace it with standard shower room.
Séjour de 1 nuit en février 2023
Réponse de Nazakat Suleymanova le 20 févr. 2023
Dear Mr.Saeed,Greetings from Shah Palace Luxury Museum Hotel!Thank you for all your review about your stay. Your recommendations are highly interested by ourside. We'll take into consideration that, bath tubs are not proper way for guests' comfort. Again, we'll be happy if you can choose our hotel on your destination! Sincerely,Nazakat SuleymanovaSales Manager

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with good location i Old Baku.
Nice hotel in the old town in Baku, with very good location. Breakfast was ok, but maybe missing something for a western european person, if that is important for you. Ok when it comes to cleaning. Could have had les fake flowers and decorations...
Séjour de 5 nuits en novembre 2022

2/10 Horrible

Bas

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptie was onfatsoenlijk; ontbijt was zwaar onvoldoende, 's nachts 2 x wakker gebeld door receptie om kwijtgeraakt boek van uitcheckende gast met vraag van receptie of ze de kamer mochten doorzoeken; lekkage onderkant bidet en daardoor plassen water gedurende hele verblijf op de spiegelgladde vloer van de badcel; schimmel aan het plafond en daardoor stankoverlast, tegels ontbraken in de vloer van de douchecel, er werd nauwelijks schoongemaakt en wastafel en bad helemaal niet; bed werd niet verschoond; handdoeken vol gele en bruine vlekken; bad had geen stop en de douche werkte niet, alleen de handdouche; hele hoge instap douche via bad; geluidsoverlast van het terras van het naastgelegen restaurant tot ver na middernacht en 's ochtends heel vroeg bij het gereedmaken van het ontbijt; gladde vloeren in de gangen werden gedweild zonder waarschuwingsbord neer te zetten waardoor twee x bijna gevallen.
Séjour de 6 nuits en octobre 2022

10/10 Excellent

Nana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a design!
Prize winning design , best location possible, great service, very good food. Will be returning.
Séjour de 3 nuits en octobre 2022

6/10 Satisfaisant

Georgina

Great location but updating required
Spacious rooms but needs updating. Style is very traditional but could do with an added modern twist - big throws and heavy curtains are overwhelming. Shower needs updating. Beautiful lobby that is not used and in the dark! Would make a wonderful place for drinks.
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Youri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Waseem

Séjour de 2 nuits en septembre 2022

8/10 Bien

CHIRAZ

Les points forts : Propreté, personnel et service, équipements
The hotel is very well situated in the old city, surrounded by restaurants, music around in the evening, Bazzar and the view is beautiful. Two negative things, ask not to be in the 5 th floor, internet is not always working and there is no elevator to the 5th floor while there is an elevator up to the fourth floor. The restaurant is a pain to find or to go to if you are on the 5 th floor. You need to take the stairs up to the 3 floor, then take the elevator to the 4 th floor. I would not recommend the 5th floor for elderly people. A good thing, there are tv channels for the news in English and French. Baku is a lovely city. I loved the country. Enjoy it!
Séjour de 6 nuits en septembre 2022

10/10 Excellent

Elshan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Elena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Великолепный отель. Очень понравилось все!! Обязательно вернусь сюда ещё раз!!!
Séjour de 2 nuits en août 2022

10/10 Excellent

Ersin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022

8/10 Bien

ricardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La ubicación es excelente Falta luminosidad
Séjour de 4 nuits en août 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boa localização
Hotel bem localizado dentro da cidade fortificada.
Séjour de 1 nuit en mai 2022
Réponse de Irakliy Asatiani. Director of Sales le 6 août 2022
Thanks for your review! It will be our pleasure to meet you at Shah Palace again!

10/10 Excellent

Ammar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

10/10 Excellent

Khaled

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Nice cozy hotel in a nice location. Good service.
Séjour de 2 nuits en juin 2022
Réponse de Reservation Department le 20 juin 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 Bien

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Reservation Department le 20 juin 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very comfortable stay with helpful staff.
Séjour de 2 nuits en mai 2022
Réponse de Reservation Department le 20 juin 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 Bien

Sadettin

Les points forts : Infrastructures et conditions de l’hébergement
Pencere
Pencere açık kalmış gece üşüdük
Séjour de 1 nuit en janvier 2022
Réponse de Irakliy Asatiani. Director of Sales le 3 févr. 2022
Dear Guest, Many thanks for your comment. Can you please give us more information? Was this a technical problem? We will be glad to see you at the hotel again!

6/10 Satisfaisant

Abdul Rahman

Voyage en groupe
Les points faibles : Confort de la chambre
The hotel in quite good location, breakfast was poor, room small for 3 single beds , cost of extra bed was not shown at your site at time of reservation,
Séjour de 2 nuits en décembre 2021
Réponse de Irakliy Asatiani. Director of Sales le 18 janv. 2022
Dear Mr Abdul Rahman, Thank you for your message and for the high rating of our location! Our standard twin rooms are comfortable for 2 people. For reservations from 3 people, we would advise you to book the Superior Twin Rooms, which are beautifully designed and have 38 square meters of space. Looking forward to meet you again!

10/10 Excellent

Anwar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding architecture designs.
Séjour de 1 nuit en novembre 2021
Réponse de Reservation Department le 16 nov. 2021
Many thanks for choosing us! Looking forward to meet you again!

6/10 Satisfaisant

Chaia

Les points forts : Propreté et personnel et service
Not the best stay 7
The place exelent Close to center My room was noice The spa closed The loby very nice the stafe very good
Séjour de 1 nuit en octobre 2021
Réponse de Reservation Department le 3 nov. 2021
Dear Guest, Many thanks for your feedback! Looking forward to see you at our hotel again!